Domino's Pizza
reviews and complaints

A new store opened up just down the road from us on overland road in meridian ID. since then they have messed up our order probably close to 60% of the time. It is becoming overly frustrating to more often than not have my order wrong. Even though when I call, they send the right order, as a former dominos employee and delivery driver, we were always told to go above and beyond just correcting the mistake. As often as this happens, it’s becoming less stressful just to drive to a different one further away because they actually get my order right the first time. It would be nice to be shown, as a customer who is repeatedly having to call and correct my order, that they don’t want to lose me as a customer. I don’t ever complain like this, but this is starting to become what seems like an every time occurrence from the same store.

This makes the 2nd time I've had a complaint about the Dominos Pizza on Shorter Avenue in Rome Ga. This time around I ordered parmesian twist and when I received them there were maybe 6 in the box and they were extremely small. I don't understand what is going on with this company if it's not the food it's service. Me and my family are fixing to take our service else where.

We have ordered two medium pizzas with couple toppings, everything looks good but it was just more sauce and very less cheese so just want to know if you guys put very less cheese in pizza then how it’s gonna work, I have attached pictures of pizza where u can barely see the cheese and u can see on sides it was only red color and I just took picture of one because I didn’t know that I can attached pictures here too

I ordered a pizza online and there was some confusion with duplicate orders to the same address. The delivery lady decided to call me to raise her voice at me saying that we did not put it in correctly online then hung up in my face. I called back and someone else picked up the phone and explained it was an error on there side. This was horrible customer service for something that could have been handled in a very simple way. Communication/customer service training needed!

On 10/11/17 at 6:04 the clerk said 30 minutes for delivery. After 50 minutes I called to check on delivery, I was told it was waiting for carry out. Clerk said it was 2 more dollars to deliver, when I had originally called in for DELIVERY. I told him I was not paying more for their mistake, and I asked for a discount because my pizza was late and it was their mistake. Manager came to the phone and was insistent on the extra delivery fee, and I told him I shouldnt have to pay for late pizza especially since they messed up. He was unwilling to make it right or discount my order. I expressed concern that my order was not fresh anymore either, after having sat there for all that time. He finally said he would make a fresh order, but WOULD NOT waive the fee. Very disappointed. We are regular customers at this location and this situation was handled very poorly. I guess Domino's can afford to make a whole new order of multiple pizzas but can't afford to discount an order for a couple bucks due to their mistake and keeping the regular customer happy?

I had been rewarded a free pizza from the Dominos right next to my apartment. I picked the pizza up from the store and when I got back I opened it and the whole pizza did not look appetizing or like any effort was put in it. Also, one piece in particular was only half cut and the other half was melted to the bottom of the pizza. The entire pizza itself did not taste appealing and appeared to be undercooked. I normally don't complain but I thought I needed to since it was an earned pizza by purchasing multiple pizzas from my account.

The pizza was delivered and half of it was upside down with cheese sticking to the bottom of the box. The quality of the pizza was also really bad with a hair sticking out of one slice and additionally the pizza was cold by the time it arrived. I have attached a picture with this message.

I am requesting a full refund of the pizza as I was not able to even eat it in that state. The pizza was ordered on October, 10, 2017 at 7:44pm. The order number was #80035.

I logged a complaint for my previous order and your manager Navin Patil told me that he is going to place the whole order again for me. But when I got the order, only the pizza and the choco lava cake has been delivered. When I asked the delivery boy, he said that no matter even if the manager has promised you to place the whole order, there was no problem with the garlic bread. Hence won't be able to give it for free...I never called anything for free. It's was Domino's who called me and told me that they are going to place the whole order for me again. I had requested for a refund. But I was still ok with the gesture from Domino's that they are giving me the whole order for free.
I got the following msg with the link that the whole order is been placed: Experience the "All New Domino's Pizza". Your order no is 38. Click HTTP://piza.store/di/7331397045660714.Png to check if we got your order right.
If you people cannot fullfill the promise...please don't make false promises. Instead you would have directly fiven me the refund instead of this [censor] service.

Placed an online order at 7:56pm and was told in my email delivery time was 38-48 mins. After an hour I called the store just to be told the tracker doesn’t work and delivery time was about 2 hours. The gentleman that answered the phone was rude, unsure of what to say and didn’t even offer an apology. This is ridiculous. This is one of the reasons I quit ordering from Dominos and started using Pizza Hut. I just want to say thank you for making my final opinion of which business is better with customer service.

Poor Service. Unprofessional Staff and Management. Ordered food online from here. Had the wrong number in the online order. Called back once I received the email from Dominos to give the correct number. The person who answered the phone I gave her the correct number to give to the driver. That didn’t happen. An hour goes by, I check the tracker, says my food has been delivered. I called back, was put on hold for 15mins, then hung up on. Called back, spoke to the same person explained the situation and told them this order should be free. She was ghetto and wanted to argue. I asked for the manager. She got on the phone and offered a free soda and that I would have to wait another hour for my food. I told them to cancel it. If I was anyone looking to order pizza, I would avoid this place TOTALLY! This Dominos needs to go through a customer service training course and learn how to communicate with each other oh and not be ghetto but professional. I wish I could give them 5 negative stars.

Friday, Oct. 6th at around 6:21pm we placed an online order at the said Dominos location. After over an hour, I called to speak to a Manager, and the person that answered the phone was very, very rude! Will not give me his name or the manager's name and actually hang up on me! Also, he challenged me to go over at the store and deal with him because I was getting very upset!
My daughter called back after a while and was able to get his name. He said his name is Mark or Mike? The delivery guy said Mike.
That person should not be allowed to work with people because he cannot deal professionally with people.
Lost my appetite after all that.
Please address accordingly. Thank you.
Teresa Cavallo
[protected]

U will sue dominos for unsafe pizza making.safety and insurance is very important.I need every single dominos pizza to.start using gloves, no matter what for everything.Someone can have an std and a cut while making pizza and putting toppings on and give the virus to someone, I was really disgusted watching employees man pizza without gloves.it is so unsafe and STDs are real.please get on this case before something happens to a customer.

Yesterday on 10/6 between 9-11pm, I ordered Dominos online from the Fort Green, Myrtle Ave, Brooklyn location. Within 10 mins of my order being place, a call made to my phone to let me know the delivery guy was in front. The delivery guy was not in front & was actually up the block from my apartment building waiting to meet me in his car. When I arrived back to my apartment, feeling sceptical about the time it took to delivery the pizza, I opened the pie boxes to discover that both pies were underbaked, not properly devided into 8ths & 1 pie had 1/2 a section of toppings missing. I will be honest & say that every time I order pizza from Myrtle avenue, they NEVER deliver to my door. I do not have this issue with other foods places that delivery to my door. I personally feel as if I should not be entitled to tip the delivery guy if I have to leave my apartment & walk partially up the block to meet him when there are no restrictions or anything preventing them from coming to the front of the building. This issues needs to be addressed. I am at the point where I no longer want to order from this location, especially after how my order looked yesterday. I personally feel as if this location recognized my address & decided to rush my order because I stopped tipping the delivery person once I realized that I had to walk to them to get my food.

I made a recent order and was very disappointed the pizzas I ordered were NOT as I wished! I specifically requested they pizzas have MORE SAUCE and light on the chees. I received two pizzas with MORE cheese than sauce.

They tasted rather bland and dry as pizzas go. I'd like to order more from this local Domino's in the future but I'm concerned I'm going to get the same thing ... less sauce and more cheese than I prefer. I realize the pizza chef's are working hard and do try to do their jobs well; however, I think this is a case of "Monotony" impacting the chef's. Especially on a busy night when many orders are called in.

I just wanted to mention it. More sauce means better taste; less cheese means less cholesterol and fat.

Customer Information
Name on Order: Gregory Higgs
Delivery Address: 230 W 141ST ST 5B, NEW YORK, NY [protected]
Callback Phone #: [protected]
Your Domino's Store (3335): 2554 Adam Clayton Powell Jr. New York NY 10039 | [protected]
Delivery Time: Approximately 30-40 minutes

Order Details
Order #: 385
Date: 09/29/2017 10:17PM

The following order is being delivered hot and fresh to your door:

Quantity Description Amount
1
Medium (12") Handmade Pan Pizza
Whole: Light Cheese, Pepperoni, Italian Sausage, Extra Robust Inspired Tomato Sauce
$6.99
1
Medium (12") Handmade Pan Pizza
Whole: Extra Italian Sausage, Black Olives, Extra Robust Inspired Tomato Sauce, Cheese
$8.79
Coupon Used: Choose any two or more Medium 2-topping Pizzas*, Bread Twists, Salads, Pastas*, 8-Piece Wings, Specialty Chicken, Boneless Chicken, Stuffed Cheesy Breads, Oven Baked Sandwiches, and Marbled Cookie Brownie for $5.99 each.

Food & Bev Total: $15.78
Tax: $1.71
Bottle Deposit/SBT: $0.00
Delivery Charge: $3.49
Total: $20.98

10/05/2017
So I play this app called Avakin Life and I take offers to get Avacoins but I Only had to enter my email for a chance to win a dominos gift card for 4480 avacoins and I didn't get it. I'm kind of mad about it I would really like it if you guys could do something about that? Like give me the amount of coins I was supposed to receive I'd really appreciate it. Thanks.

I placed my order online and paid for it via my card. Yet the store is saying I never paid for my order and refused to give me my food.
Customer Information
Name on Order: Rennae Ford
Callback Phone #: [protected]
Your Domino's Store (4326): 900 M St SE Washington DC 20003 | [protected]
Carryout Time: Approximately 24-34 minutes
Order Details
Order #: 464713
Date: 09/29/2017 5:56PM
The following order is being prepared at your store for Carryout:
Quantity Description Amount
1
Medium (12") Hand Tossed Pizza
Whole: Extra Cheese, Pepperoni, Robust Inspired Tomato Sauce
$5.99
1
Medium (12") Hand Tossed Pizza
Whole: Extra Cheese, Premium Chicken, Robust Inspired Tomato Sauce
$5.99
Coupon Used: Choose any two or more Medium 2-topping Pizzas*, Bread Twists, Salads, Pastas*, 8-Piece Wings, Specialty Chicken, Boneless Chicken, Stuffed Cheesy Breads, Oven Baked Sandwiches, and Marbled Cookie Brownie for $5.99 each.
Food & Bev Total: $11.98
Tax: $1.20
Bottle Deposit/SBT: $0.00
Total: $13.18
Piece of the Pie Rewards™
You earned 20 points for this order! Points typically become available after 48 hours and remain in pending status until that point. Visit your Pizza Profile to track your points.
Payment Details
Payment Method: Credit Card $13.18
*Drivers carry less than $20 in change and checks are NOT accepted for online orders.

So I ordered a pan pizza but right away I realize the crust is thin, looks undercooked, and horribly cut. I taste a couple slices and it just didn't taste like it usually does, it tasted liked it needed to be cooked longer. So I call in and tell them so they offer another free of charge but the second one tastes undercooked but at least has thicker crust. They were chill though but waste of $10. The funny thing is I've eaten from this store before and it's never been so [censor].

On Saturday 30 September 2017 my friend and I ordered 2 pizzas for take-away. We told the lady at the counter that we will be back in 20 min time because we had to go quickly to Spar as well. I ordered a Traditional Hawain pizza and my friend ordered a Epic Extravaganza pizza. To qualify for the R40 discount the lady at the counter suggest that we order instead any 2 Epic pizzas, I changed my order to a Epic Carribean (because I love pineapple on my pizza). We paid and leave to go to Spar. When we were finished at Spar, I quickly popped in a Dominos, collect our pizza and we went off to home. Only at home we realised that our order was mixed up. We received a Traditional Hawain pizza and a Epic Carribean (my friend do not like pineapple at all). We were so dissapointed and we had no time then to drove back to Domino's as we had an appointment to attend to. I know I was supposed to double checked our order and double checked the till slip but I never had any problems before with a mixed up order when we ordered from Domino's and I was in a hurry. I still do love your pizzas, best in town and I will order from you again but next time I will make sure and double check every thing before leaving the store. I just wanted to bring this incident under your attention for future mishapps.

Our order looked like they were threw together and the toppings was very little than normal they were not very hot and our two liter coke was hot not like usual we ordered two, two topping pizzas one with Bacon and Philly steak the other was light sauce, hamburger and pepperoni with two garlic dipping sauces I love dominoes but not very happy with the last order I do hope y'all can fix this for me please