Domino's Pizza
reviews and complaints

I ordered a medium pizza, a Philly steak sandwich and a salad. My food was delivered cold and when I sent it back to be remade, the delivery driver slammed his door and peeled out leaving marks in my driveway. I called the store to let the mamager know and she was extremely rude, told me she would just cancel my order and argued with me about remaking my food. I have been waiting for over two hours for my food and still dont have it.

I called Domino's Pizza Urdesa at 11:50pm. I was on the phone with them for around 8 minutes. Then they realized my address was outside their geographical coverage so they transfered me to Domino's Pizza Los Ceibos. It was 11:58pm. However the person that took my call said it was 12:10am and that they could not take delivery orders past 12am. I told her it was 11:58pm and she said I was correct but that their clock was not working well and said it was 12:10am and that because of that they could not take my ordee. I said I had been on the phone for around 10 minutes with her colleague from Urdesa and that I had made my call with plenty of time before the cutoff time. The person agreed but said she could not take my order. I asked the person to transfer me back to Urdesa. There they said once again that because of geographical coverage they could not take my order. I said I would pay extra for the delivery outside their geographical coverage, but they still said they couldn't take my order. I asked them to call Los Ceibos and tell them to take my order considering I had originaly called with plenty of time before the cut off time. They out me on hold for a while and when they came back they said Los Ceibos has told them they had a problem with their clock and could not take the order. The person said she had talked to Los Ceibos' supervisor and that there was nothing that would make them take my order. I said I was going to write a complaint and they told me it was ok.

This is defintely not the srandard I would expect from an international franchise. I lost time I could have used ro call Papa Johns or other local franchises that also close at 12am. I have always been a loyal Domino's customer but will now change to another brand as first choice.

Regards,

Juan

Date: 12/20/17
Order #: 652938

I placed an order on line at 10:51am on Wednesday, December 20, 2017. The order was for delivery to my son's high school. The pizza tracker stated that it would be ready and delivered with in 18-28 mins of the time the order was placed . At 11:20am I decided to go online and track my order. I entered my phone number and there was no order found. I called the location on the confirmation email and was told by Fred that my order was canceled because they are no longer allowed to deliver to the school per the principal. So I asked the rep when was I suppose to receive that notification? It wasn't emailed to me that my order was canceled. He then stated that by this time it's 11:35(the time in which my son's lunch time has started) he said he was just about to call.

I had no problem with them not being able to deliver the pizza to the school. My problem was not being contacted immediately! The purpose of my ordering was that my son who forgot his lunch at home could eat. I'm at work and no one could take him food to eat. When the order was canceled I should have been called right after the cancel button was hit. My child ultimately didn't get anything to eat because I didn't have enough time to contact another restaurant.

Desirable resolution: I would like the same other that I placed on 12/20 at no charge.

Customer Information
Name on Order: Astrid skinner
Delivery Address: 307 E JOSEPHINE ST, SAN ANTONIO, TX [protected]
Callback Phone #: [protected]
Your Domino's Store (6800): 250 W Houston St. San Antonio TX 78205 | [protected]
Delivery Time: Approximately 70-80 minutes

Order Details
Order #: 442799
Date: 12/19/2017 12:00AM
took a long time then after contacting about order said would be next; then order never received

This is really unfair! I was double charged for a order 5 days ago and haven't been paid back yet! Over 60.00! I want my money back immediately! My name is Aimee Stewart and I ordered from dominos online at the Gadsden Al store. I need y'all to contact me or something. I don't have that kind of money to just give away and I will NEVER use you guys again! That lady I talked to on the phone ASSURED me I would be repaid within 3 days.

Today I placed an online order using your app service as I frequently do. I wanted over 90 min from the quality check to the delivery time and live approx 5 minuets from the store. I contacted the store and was told they had my order under a heat lamp and if I wanted anything new I would have to go to the back of the line. I feel I was treaated unfairly and this level of service is not up to your standards of service. I would appreciate any attempts made on your behalf to counsel and remidy this situation with the store. Than you

I ordered a pizza (free because of my coupon) at 1:38. Email confirmation siad 25-35 mins wait. At 2:30 I called and spoke to the manager Glen. He said another driver just arrived to help and the order would be out shortly. When I complained about the long wait he said it takes his computer awhile to catch up with online orders. I asked about the tracker. The pizza was checked at 1:58. He said that has nothing to do with it. He put it in the oven a few minutes ago. He then got angry when I said it had been almost an hour. Glenn then told me "you should have called back at 75 minutes and got an update or complained then, " and then hung up the phone on me. I called back and spoke to Glenn, telling him I didn't appreciate him hanging the phone up and to cancel my order and credit my card back. Someone please call to discuss this issue with me. It was so unprofessional and negates everything positive the company promoted. I will seek the support of social media if need be.

Brought the wrong food then brought it out it was cold and undone I ordered the 2 for 5.99 each one pan pizza they sent out a large pizza and the other one was cold and then I call back they sent it back out and it was undone and nasty worst thing ever and I will never order from them again it doesn't matter to me how they feel I am 5 months pregnant

I ordered pizzas for my family on 12/8/17, from the store on meridian rd in Bellingham Washington 98225, My food was delivered to a neighbors house by mistake, my neighbor forged my name to my bank account and took my food and no one from the store called to tell me. I then called in because my husband and child who were at home waiting for this food called to tell me that after an hour and 15 minutes their food was still not there. I then called in to speak to someone about my order and was told my pizza was already delivered and was put on hold and sent to the driver named Adam who then informed me he made a mistake and delivered it to the wrong house and that they told him they would call and let me know, no one called to let me know. I then asked for his managers name and he told me Joe was the manager on duty. I called back to the store and a young girl answered I then explained who I was again, the problem and that I would like to speak to her manager, she said rudly, this is she.. I explained my situation again, and she inturupted me to tell me that I personally from my phone was the one who called to tell her specifically that the order was delivered to the wrong address, I then explained to her there was no way that was possible I was at a work event not even at home and I did not know it was never delivered until my husband called me at 10 minutes to 10pm to tell me it was still not delivered, and that I never spoke with anyone. She told me that it was impossible that she is not wrong, and I respectfully disagree . I than asked her for her managers name and she refused to give it to me, then gave me her email with her name right on it. The manger responsible for the mistake made on her shift tonight is Ashley, she has zero customer service skills, and from working in customer service for 13 years, I will not accept this, I was never brought my entire order and no body cared that someone forged my name and cost your company money. Unacceptable, I will not accept this kind of service from a company of this caliber. This is the second incident ive had due to this stores incompetent crew... Something needs to be done. I will be reaching out to every corporate complaint I can find.

I ordered a pizza on Tuesday 12/05 from Domino's Store (4141): 3300 Buford Highway Atlanta GA 30329 | [protected]

Order Details
Order #: 657827
Date: 12/05/2017 5:59PM

The driver got stuck on my retaining wall when backing out and he had to get a town truck to help him get out. I can say that I have lived in this house for 14 years, and this is the first person incapable of backing out of my driveway and getting stuck. He damaged my wall in the process and I want Domino's or the driver to repair the minor damage to the wall (see pic attached).
I have called the store 2X and still waiting on the manager to call me back. It's been 3 days and no response from them. I need help with corporate to get this resolve before I take legal action for destruction of property against Domino's.

I made a purchase last night at Domino's Pizza what I ordered online was chicken a pizza that was redeemed a free pizza salad something to drink and cinnamon twist and what I got was a cold pizza no chicken and the pizza that was supposed to be redeemed for free pizza they charge me for they didn't bring the chicken they didn't give me a receipt the driver over charge me he didn't give me the right money back I want a complete refund of all of my money I called today because they kept on hanging up on me last night and I didn't say anything yet I was just trying to tell them that they messed up on my order but they were rude to me and I do mean very rude it was like talking to gangsters what on Earth I have ordered from this place over and over I've never had a problem up until now so please resolve this ASAP my name is Suzanna Balentine my #[protected]

I just received one of my many orders of dominos once again it was wrong, they forgot my dip cup after I paid almost a $1 for it and just said sorry and closed the door, not offering to go back to get it when it's right up the street from me. This has happened to me 3 times now last time they forgot 2 of my toppings. I spend a lot of money but am considering switching companies if this can't be dealt with, tired of not getting the right order.

We placed an order online to use our free pizza we had earned. We also added a pasta dish, sandwich, and dessert all from the $5.99 menu, along with a soda. The total came to $27 and some change and then we rounded up for st Jude. We used a cc for payment. It was processed and the tracker started moving. 20-30 min later, our driver pulled up and told us we owed $40 and some change. We informed him that was not correct because our total was less and that we paid online. He was rude and hateful and stated "no, you owe us $40 and I am not leaving without my money" we showed him the receipt we printed for $28 and he said "well you can call if you want my phone is off so I can't" so we first pulled up the receipt on the email and it was completely different than the original receipt we had printed. It didn't show the free pizza and everything was a dollar or two more than what we were originally charged. We also checked and saw the credit card was not charged so we called to see how we could rectify the situation. We had to wait 10 min to speak to someone and the driver huffed and moaned and groaned the entire time. Once we got on the phone we were treated by even more disrespectful and hatefulness. They even YELLED that our card was not charged. At that point we said that he could just bring the pizza back to the store and he shouted "peace out, " slammed the door and then burned out of our drive way. We are frequent customers of dominos and know that this is not normal of the company but I wonder how many people this particular store may be pushing away from your business.

order 426429

The order was delivered late and cold in addition it was deliver in a horrible perspective, awful, the store is not responding, am unable to get with a manager to have a refund made, just horrible experience from this store location. There were also items missing when deliver who we let the driver know, still he just said to call the store whom we been unsuccessful with.

I ordered a pizza delivery due to a broken foot. The pizza was prepared in a timely manner but once I opened the box it looked like the pizza was dropped and put back in the box. I called store and they said I would need to bring it back but I explained my situation and said they would have the driver pick it up and re deliver a pizza but that would be another 50 minutes. They refused to provide me with a credit or free pizza. please call me at [protected]

Date 12/7/17 Time 1:11
Store 6822
Order 470756
Server 0843

ordered a large pepperoni pizza with garlic sauce online and when i picked up my order and got home i realized that my order was incorrect. instead of the large pepperoni i received a large pineapple pizza with no garlic sauce. i drove back to dominos to sort things out and they said i would have to order and pay again since i had already received a pizza even though i had a receipt proving they got my order wrong.

On December 2 I ordered 4 pizzas, and In the end once I was charged!, they called me and said they had to cancel my order. So I called back again and they said they would refund me. I called Monday And the girl said I had to call around 5 so I can speak with the manager, I called around 5 a bit later and they said I had to speak with the supervisor and they didn't transfer me or anything, and that it should take up to 3-4 business days to get my money back. It's now Wednesday & all I want to know is if they will refund me, but the store just keeps switching me to an employee & giving me the run around & now they're saying I have to wait 4-6 business days!

Stayed waiting 45 minutes waiting for pizza. While waiting seen and heard others order pizzas, they get their and leave and I'm still waiting. Ask my order is lost and I payed with debt card, girl like it will be 6 minutes and we will have you a pizza. This was wrong . My son worked at pizza place for 5 years in college station and they're place went by orders online and in line and admit if made a mistake. I will not come back here. Person taking order was nice but my name was lost. I live close and this is second time I've ordered pizza from here, first time took a lil time but went ok . Unorganized this time.

On 12/5/17 at 4:30pm I ordered for delivery online and was quoted 30-38 mins. At 5:02 via your "tracker" my food was checked for accuracy. My food sat there getting cold until 6:10, and was not delivered until 6:30. Everything was cold and dried out and I was offered no explanation, no apology, no discount, nothing, in fact the delivery driver was a bit hasty and rude. I order dominos all the time and have never had to wait 2 hours for something to be delivered to me just 10 mins down the road! Not too pleased with this particular location at all, to say the least. Will not be ordering from this store again!

I ordered online a pizza at 5:53 pm at location Duncanville, tx 75116. Two hours later I had to call store to know status of order. Was told it was on way. 20 minutes later and I call store again and ask to speak to Carissa (manager) they hang up the phone. Called again and had to cancel my order at 8:28 pm because pizza was still not delivered. Very bad service!