Domino's Pizza
reviews and complaints

I ordered a pizza from dominos here in Richmond when it arrived I could not even it all cheese toppings had slid to 1 side or came all way off plus did not feel cooked thoroughly could not get slices apart when I tried I am attaching pics I did get wings and garlic bread too that filled me up I threw pizza away. How every driver was very nice and order accurate!

We pulled into the store at 1140pm, the sign said open till midnight Sunday nights, door was locked, employees ignored us, so we called in, they refused our order. Address was Dickerson drive Nashville TN. I wish I was an undercover boss cause that's not how Domino's works!
My email istedesco.[protected]@gmail.com
Disgusted!
Also when we called they said they had no time to serve us!

I called and orders a pizza over the phone and the female taking my order was rude and unprofessional. After 2 hours of waiting (assuming they were just busy) I finally called and asked how long my delivery would be they said they never even had my order on file! I asked to speak with a manager they told me there is none available at this time. How ridiculous! Because of this absolutely unnecessary incident this dominos location will never ever get my business again. (Beware that place needs a serious overhaul)

Just found that our Dominos stopped delivery in our area. We order sometimes 3 times a week at our local Dominos. Also my Mother in law who lives next door orders from there as well. We always give our delivery person a $5.00 or greater tip. They always say they live driving out our way. U just was wondering why the new zoning for delivery drivers. It's 6 miles always. I can't believe that's too far. All other pizz place in the same area deliver to our neighborhood.

I came in to my local domino's two days ago for a large pepperoni and jalapeno pizza and a Philly cheese steak sandwich. I told the cashier that I am allergic to mushrooms and she informed me there would not be any on anything I ordered. My husband and I decided to finish our food today and the other half of my sandwich was covered in mushrooms and found pieces on our pizza. I am 8 months pregnant and an allergic reaction could have been deadly for my child and i!

I asked for a cheese pizza with light cheese and got a pizza with just sause. No cheese. A red pizza with sauce. So when I asked to get the order fixed. The manager tells me He's the one who made it and he's not doing anything about it. So I told him I would come and bring him the pizza and he hung up on me. So once I was there with my intire order he locks the door and yells we are closed. After telling me I didn't have the balls to show up at the restaurant for my money back. Nothing was done

Ordered online was into basketball game noticed it has been hr since ordered pizza look on app it says delivered . Called dominos 3-4 times it was the computer for so long that the call hung up . Driver called 2.5hrs later he shows up with cold pizza and is laughing saying sorry not his fault it took so long to get here . I said it has been 2.5 hrs I should be sleep by now pay and tip driver .then come inside to have two cold pies that are dry it was worst experience with dominos ever.

I ordered last night and was told 1 to 1-1/2 hours, I agreed to this .at the 1:40 mark I called and was told they had no manager there and it sucked to be there, I asked and how is this my problem? the response was it was my problem, then I asked if me was wanting to give you my money for your service how could this be my problem, then he said well the food was ready to go out the door. I told him are you still asking that I pay for this he said no and honored it.45 minutes later the food arrived not fresh of course. I have ordered frequently from this location 1781 west 5400 south Taylorsville Utah 84129 but I most likely no longer

I ordered two pizza's yesterday, 5/3/18 and some dessert. I went to pick it up and paid the person. The person who took my money then went to make pizza, didn't wash his hands or wear gloves which is extremely unsanitary and disgusting! I told the store employees and their answer to me was "we will remake your pizza". I told them no, I want a refund which I received. This is a disgusting way to do business and I am letting everybody know never to order from Dominos because of how unsanitary they are! I haven't ordered from Dominos in over 20 years since the last incident and that was on the news and now I will never order your pizza again. I will also post this on social media so everybody will know how unsanitary your stores and workers are...shame on Dominos!

Staff members are very disrespectful and rude. They've made fun of my name on several occasions. When I ask a question they laugh about it or ignore sometimes they walk away and stand in the back chatting. Also I always get a notification that my order is ready for pick up but whenever I get into the store it takes an additional 20 minutes before my food gets ready.

All the cheese was stuck to the top of the Box on my pizza. I also ordered a Habanero sauce on the side along with my Habanero chicken sandwich sauce did not come. Two marinara sauces and they didn't come either. My cheesy bread was burnt as well. I have only ordered from this location a handful of times and the last 2 times were terrible. I should get what I pay for and that's all I ask.

We ordered a cheese pizza on 4/21/18. It was of substandard quality and not fit for human consumption. Unfortunately we ordered this for our kid in our absence and she didn't eat. We understood her decision to not eat dinner when we got home later that night to find the poor quality elastic pizza. I am not expecting a healthy meal when we order fast food but definitely not something chewy and rubbery. It tasted yuck

Order: 122452
Reference: [protected]

I went to pick up a pizza this past weekend, and as I went to the counter, I could see en employee in the back, making a pizza, with his bare hands. I was very disturbed at seeing this, as human hands can have a plethora of bacteria or even open wounds. I am writing this complaint in hopes that this establishment will up its hygiene standards and require its employees to wear gloves while handling and processing food.

Little or no toppings
No flavor what so ever
Pizzas were a pick up arrived at home in approximately 5 minutes
served between 5 people
Toppings were completely inatiquite for the 50% off deal
Not impressed at all what so ever
Will be shopping for better pizza or make our own
Worst pizza I ever had
Regards Kate
PS. My 8 10 and 13 year old children were still hungry and I had to cook another meal
So much for an easy dinner!

Ordered a pizza on line April 27, 2018. Went to the store to pick up. They were very busy. The person at the front desk kept picking up the phone saying hold and slam the phone down. After about 5 minutes watching this she gives me my order. I go home to feed my hungry family and open one of the boxes and it was EMPTY. I was also missing my dressing for my bread twist. I called and was put on hold for over 10 minutes. They would come on every 4 minutes say hold and slam put me on hold. I couldn't even get a word in. Normally I wouldn't say anything but when I FINALLY was able to speak to someone they apologized and said the manger would credit me for the pizza. It's been several days and there is NO credit. I will never go back to this store. Y'all still owe me my money!

One of your delivery drivers needs to drive a hell of alot better, get off peoples [censored], drive the actual speed limit instead of going way over it, and not flip people off! Sorry that your driver was going really slow and we passed her then she decides to speed up and get super close to our vehicle, a few times! Then passes us and flips us the middle finger! All while having the dominos sign on top of her car! Unbelievable! She should be fired especially since she did this with the sign on top of her car! That says alot about the people that work for dominos, rude, reckless and careless drivers, and dont care if they get caught! This happened in Fridley, MN. She drives a white car with license plate 256 HKW

So on Saturday 9:56pm the 28 I went ahead and called to place a dilivery order and the manager Maria answered the phone and took my order and serval thing that we're on the menu were not available ... so I just ordered 2 medium pizza one pan with jalapeños and pepperoni and another thin chrispy light sauce with pepperoni and mushrooms... and she rushed me taking the order she got my card wrong and I repeatedly told her the number ... she informed me it would take 45 mins to get delivered and I wanted ... as the pizzas got her she got my order wrong after I told her how I wanted I called back and told me that she could give me credit for the pizza or she could redo it again but I would have to wait another 45 mins by that time it would of been midnight I found it super unfair that I paid money for my order and for her to tell me that instead of rushing my order ... worse service ever and management

Hello, normally I wouldn't take the time to even submit a complaint but this time I believe ab exception needs to be made. I ordered delivery yesterday from your Merchants dr location in Knoxville Tennessee. I was told my delivery would arrive in 30 minutes. After an hour and 10 minutes I decided to call inquire as to about how much longer it would be. Being that I worked many many years in food service I ALWAYS make sure I am nothing short of kind and patient as I am fully aware of how these things happen. What upsets me most is what ensued next. The girl on the phone had a horrible attitude to begin with. I asked her about my order and she laughed, then said "what's your address Bec you might be waiting another hour" I said "pardon me?" She repeated herself. After giving my address she said that they were waiting on the driver to return and that my food would be delivered after that. I was not pleased with her demeanor but again, I know how it can be working with the public so I didn't make a deal out of it. My food arrived 20minutes later; cold, old, hard, burnt on the edges and missing the sauces. My kids were so hungry I decided rather than call back and wait another 2 hours that we would just eat it. Im unsure if I will order from domino's at a future time but if I do I really hope my next experience isn't so terrible. Thank you for your time.

On Tuesday, April 24th, we placed an order at 5:30 for 3 pizzas to be delivered at 6:30 from the Domino's located at 7007 Burden Blvd, Pasco, WA 99301. The order arrived 15 minutes late despite the hour notice. This would have been alright had the pizzas arrived warm. The assistant manager delivered them and assured us that she would send us 3 more hot pizzas since these we're obviously subpar. We waited ALL night. The pizzas NEVER arrived.

My order was placed online at about 11 pm April 22, 2018 for a medium pepperoni pizza with parmesan garlic knots and 2 garlic sauces, the website informed me that someone named ronnie had been preparing my order. Once i recieved my order right before closing i got home to find that i had a cheese pizza (made poorly) and i did not recieve the garlic sauces i ordered and paid for. I stay near the establishment but once i got home the Dominos had already closed for the night. This was my first time eating here and im very disappointed with the service i received.