Domino's Pizza
reviews and complaints

Kindly include the Pangani (nairobi) area in your delivery range, as you have closed your Koinange street branch we have been abandoned. Also since your delivery is so brilliant around nairobi, Uber eats, jumia food etc does not deliver your pizzas. Please include our densely populated area so we can enjoy your speedy delivery of your beloved pizzas.

Thank you for your consideration

Aamir zahid
+[protected]
Aamir.[protected]@hotmail.com

I would like to ask why I haven't received any responses from anyone regarding a complaint I put in on january 26th?

We ordered in pizzas as a treat and were very disappointed. For the money paid, the pizzas were much smaller than the last time we had them, less toppings and cold. We asked for a full refund and didn't get a response. I escalated the case on the 2nd february and again on the 12th february. This is terrible customer service, especially as your pizzas aren't cheap.

Issue a full refund please so that we can choose another day to try again and hope this was a one off.

I also sent an email ot david wild three times and as yet haven't received a responsde from him either.

I look forward to your prompt response on this matter. As recommended by trading standards, I would like to keep a complete record of my case, so please reply back via this email account.

Julia hannaford
Order number [protected]
Dominos 299/290 torquay road, paignton, devon. Was the branch

Blue Hyundai driven by female with red hair in punxsutawney delivering for dominos seen numerous times smoking weed while on deliveries. Seen her putting her pipe back in the dash. This hasn't happened just once. Numerous times she has came smelling like weed and eyes very red. Here name is Laura Collier and works at the punxsutawney branch. She has also been seen smoking in her car outside of the store with friends that she invites down while she's working. This is very unprofessional and needs to be resolved or will stop doing business with dominos and cops will be called

I placed an order at 8:21pm. The delievery person told to come a little late by 10 mins. It was okay. But my order delievered by 9:35. Which is way more than 39 mins. If you can not deliever as your promise please do not take the order.

The ordered delievered was the worst ever. Farlic bread was cold and soggy.pasta was the worst ever, it was just a raw pasta with no cream.

Ao please try to initiate a refund beacuse your order was very pathetic in terms of everything
My order no was 153
Reg mobile [protected]
Email [protected]@gmail.com

To who it may concern! On Monday January 27th/2019 around 7pm.
I had placed an order with Dominos
pizza and selected delivery.
Called in my order . order was confirmed etc at 704 pm.

Waited and waited and i understand winter months bad weather etc but still i waited until 935 pm when my pizza finally showed up.
Not surprising my product was no longer Hot. And looked like it was just thrown together. Disappointing when you spend your hard earned money on poor service ! And lack of customer care!
What i had ordered
1 lg Pizza
Toppings.
Cheese
Pepperoni
Green pepper
Onion
2 lt coke.
Dominos cheesy sticks
And dip.
I was missing my dips.
They gave me dr.pepper instead of coke.
Got my toppings wrong.

Location i ordered from was
65 University Ave East

Waterloo, ON N2J2V9
[protected]
.
Please address this issue.
Sincerely
Christine Deyon

I entered the Domino's at 73/2 Cape St, Dickson ACT 2602, Australia at 6:30 PM on 17th January 2019. At 6:31 I ordered one pizza and paid for. I was told it would take about 15 minutes. I sat down and to my surprise my name came up with 18 minutes! The person after me ordered three pizzas. When my name came up with "Ready" I stood up waiting to get my order. The person who was after me got his order and left the store. I asked at the counter that my order should be ready according to your display and the person who just left was after me! while I was waiting to get my order 2 staff members were serving and one went to search for my pizza. About 5-6 minutes passed. Another staff/worker/manager/supervisor came from behind and instead of a simple sorry or giving any explanation said to me: I will have to wait another 8 minutes!?!?, as it was my fault for their dis-order and running into each other?

Therefore, observing such appalling service and with a great deal of frustration I said: I can't wait and don't want that order any more and left the store at 7:00 PM.

This was my worst ever experience!

About a week ago my husband went to purchase a 7.99 3 topping pizza for my grandson and him for dinner. This was our first visit to Domino. My husband didn't call the pizza in because we had never been before he wanted to go directly to the store to place his order. After waiting 15 minutes he name came up as ready and when he went to the counter to pick up his pizza they told him it had never been made and it would be another 15 minutes. He waited the 15 minutes and finally got his pizza. They never as much as said they were sorry for the mix up. He said they didn't even bother to say thank you for waiting or I am sorry for the mixup. When he got home he told me the pizza was good, but I won't be going back they could have arleast said they were sorry. I have let this bother me for a week and I wanted to let you know of the poor service he got at you establishment.
Thank you
Rudy and RoseAnn Turner

I have a complain, before 2 months ago I ordered pizza, but due to some address concern, the service was not available, however my 40 min were been vested and my money was been deducted,
I called at customer care last month around 5 times, all the time I was disappointing as no proper answer was been given, now I will not be satisfied by the refund policy, infact I will demand compacation - from the frenches as it is shame to be done from a reputed company, thank you

Last Friday (december 7), I got home from work and called Domino's ([protected]) at 7:46pm and placed an order for a large pizza one 2L coke and a cake, just before I hang up I asked the lady to please send me change for a 100 dollars and she acknowledged that.
When the delivery guy got here, I brought my order to the kitchen and went to get the money, when I handed the money he told that he didn't have change for it. He made a phone call in front of me and I was able to hear the guy telling him to bring it all back if I couldn't pay with a smaller bill. I had to take the pizza that I did order, explain to my younger brother that we couldn't eat that but we could order somewhere else, we were very disappointed with the situation, I even offered to give the 100 and he would have to bring me the change at some point that night but the answer was "give me the pizza".
I really like Domino's pizza and every time I have friends over and we feel like having pizza for dinner Domino's is the choice, but from now on I'm not sure.
Very disappointed.

Earlier this week I got food poisoning from undercooked Frank's hot wings delivered from Domino's and was extremely sick for 2 days. I know it was the chicken wings because my girlfriend didn't eat any of them and was fine the next day. My symptoms were consistent with that of food poisoning as a result of undercooked chicken. I wouldn't like anybody else to experience this so I would like that more care is taken to cook food properly, and hygiene standards are met.