Domino's Pizza
reviews and complaints

I'd like to make a complaint regarding the Dominos Pizza location in Bristol, RI on Goodimg Avenue. I'm a frequent customer for this location and usually order pizza for a family of 6 once a week. I'm the last month I've been treated terribly by the people who work at this location. Not only myself but several people in town have had similar expierences. One night I attempted to call in a order before leaving a family members house in the next town. I waited for 20 mins on hold for someone to answer so I could place my order before leaving where I was. I had hung up and tried to call again. A man answered and rushed me off the phone before I had the chance to explain I've already been waiting for several minutes and he put me on hold. So I decided to take the ride to Dominos while still on hold. I pulled up to the location and parked my car directly in front of the Dominos and was still on hold for about 13 mins. I sat there for a few minutes to see what was so important more then answering customers calls. What I saw made me beyond angry. There were several employees standing around and goofing around. A few people sitting down using there cell phones and laughing. I walked into the store with my cell phone still on hold with them. It took someone 3 mins to even notice I was standing at the register. I asked them when they were going to pick up the phone for customers on hold? The women laughed at me and said what are you talking about? As I was explaining another employee answered my on hold phone call and I began to laugh at them. I asked for a manger and the women who laughed in my face told me she was the manager. I had told her this wasn't acceptable and demanded answers. She kept telling me she didn't know why any of this had happened. ( I think we know the answer here). I then had asked for a higher authority or some sort of corporate phone number. I was told that they weren't allowed to disclose that information. I ended up leaving and ordering pizza elsewhere. I couldn't believe that something like this would happen inside a business. A few weeks went by and my boyfriend had ordered Dominos to the house (same place) this is how the conversation went.
Dominos: hello dominos
My bf: id like to place an order for delivery please
Dominos: ugh ok what do you want?
My bf: do you guys have any specials
Dominos: omg ugh not right now
My bf: uhm ok well I guess I will just have a pasta primavera bread bowl a 20oz soda.
Dominos: is that it?
My bf: id like some breadsticks as well what kind of breadsticks do you guys have besides just cheese?
Dominos: omg seriously? Ugh
My bf: I'll just get the cheese ones forget it.
Dominos: where's it going?
My bf: gives address and asks how long it will be
Dominos: when where dome cooking it (hangs up)

When the food was delivered in 30 mins or so I complained to the delivery driver. He was nice and had no idea what was goIng on.

Just crazy and awful service

Went to dominoes location at 12:50 am to order a pizza and a sandwich and they were closing down the kitchen early when they are supposed to open until 1 am. Drove 15 minutes in the pouring rain to get here and they said I couldn't order anything because "they were closed". I am really frustrated and disappointed that the staff would tell me to leave just because they wanted to pack up and leave as soon as it hit 1 am. Completely unprofessional and I am really disappointed with the customer service I received. This is not ok. I tried calling earlier to place an order and they even told me over the phone that they were closed so I showed up to order in person and a staff member was sitting down and doing nothing and he told me that they were closed.
Please make this right and correct the staff members on customer service...

I tried to order food before they closed 10 minutes before they closed and they would not take my order. I showed up to the dominos on harbor in Costa Mesa, California.with still 5 minutes left and they said they were closed. With the open sign still on. And as I al sending in this complaint. The sign is still on. I'm upset because I always order from this location. I love dominos but that is poor costumers service.

My order was not received from Domino's and when I called them after one hour the store said we will deliver it tomorrow we don't have rider and it is closing time. Oder reference: 5U2ELO. I have paid online and need my money back and very disappointed by domino's I want you to take actions against them and I will share this experience on social media and go to any extent to make sure the responsible person is punished.

id like to submit a complaint here to Dominos Pizza Batu Pahat. ive placed my order, i ordered a personal pizza, 1lasagna chic, 1spag chic, cwing haseyo and 1 botle twor orange 1.5L. but ive to cancel the personal pizza instead i dont have enough cash, but when i call centre, they say i cant cancel bcause my order has been proceed. so arrogant, very arrogant intonation. it doesnt make sense if i cant cancel it. u can just get rid of it..lol

I ordered a thin crust pizza last night na sandwich, did not have nothing hardly on it I was appalled. The pizza was so thin and you can almost see thru it and the toppings was so sparis its like where did they go. I have ate at dominoes for years in Houston Texas but not in Livingston and I will not be back at Livingston unless they change their ways and their management. I called up there and the manager was so rude to me she just not care about her establishment

First of all I want to say I am very disappointed on how the "manager" treated me. I want my money back! I ordered 3 pizzas and a 2liter coke soda. I ordered at 6:40pm give or take on the time at 7:44 the app said "the driver left with the food to deliver" at 8:22pm I called to find out what is taking so long since I am not even 5 minutes away from the pizza shop. I was told the "driver takes a lot of orders to deliver at the same time and that is why he is late". I told the lady that "I will not pay full price for cold pizza" to let the driver know. That's all I said I never yelled at her or said anything to threaten her. I was frustrated waiting to feed my kids and I was not trying to feed them cold pizza so that's why I said I wasn't going to pay for cold pizza to make it clear to her and whoever was listening on the call that it's taking way to long for my order to arrive. The pizza arrived at 8:40 exactly 2 hours after I put my order in. TWO HOURS! I noticed I didn't get the soda I ordered instead I got a diet soda. So I called and asked if the driver could return because I had the wrong soda and the "manager" said "NO that's all we have and you called earlier being rude so no we will not change your soda" I told him I didn't ask for diet soda and if that's all they had they should of called me to let me know not just give me whatever they want. Like if he was buying me and my kids food. This is unbelievable!
Last time I checked I paid for my food and I am the customer so with that being said I need my money back! I don't care that it's only 2.99 for the soda the fact that he sent me a diet soda on purpose is what I will not let him get away with. I will no longer order dominos and I will delete the app from my phone. My son loves dominos pizza but I refuse to be talked to or treated like I'm a child. My money is my money so I want my $2.99 ASAP!

I ordered from 1514 Bluehill ave Mattapan MA 02126. Two hours for delivery is unacceptable!

Store: 314 Farr Rd Columbus Ga
Phone# [protected]
Order# 561102
Order placed on 3/11/2018 at 4:13 pm

My name is Kimberly Cooke
Phone # [protected]
3050 Victory Dr Columbus Ga

Order left store at 4:53pm. I called to the restaurant at 5:30 pm and was told the driver had went to the wrong room an brought the order back. They would have to remake it. 45 min went by called back. One of the drivers stated she had 8 orders to deliver first then she would come back and pick up my order. Showed up at 7pm missing a pizza. I had to call back again. I was told it would be awhile becouse they only had one driver. I stated I wanted my pizza and I want it hot. And also that I was going to call corporate. Called back for the forth time at 8:05 pm and was told "oh I didn't make it becouse you said you was going to call corporate." I stated that I told her I did want my pizza, I paid for it and I was still going to contact corporate. The employee said it was going to be 3 hrs before I get my order. My pizza finally arrived at 10:45pm. Delivery driver did not apologize or anything. Pizza was cold, and they didn't even bother to slice it. Im just fed up. This is ridiculous. I will never order or recommend this restaurant to anyone! No one apologize for the inconvenience, just attitude rudeness and the phone being hung up on me. I've left complaints and even called corporate monday morning. It is now thur and no one's gotten back to me. I want my money back. I ordered my food at 4:13pm, did not get my whole order until 10:45pm Thats ridiculous and no excuse!

I ordered for a large pizza online. They brought me medium. I told them to take the medium back and bring me large cause I didn't order for medium . They told me I will have to pay for the large and won't get a refund of the medium. Pizza. All I wanted them to do is to give me large pizza and take back the medium cause that what I ordered but they refused.

Ordered a pizza for collection on Friday night, whole ordering process was fine.
Collected and went back to our hotel..
My 9yr old and I were staying at chessington hotel and set to go to a preopening day at the park the next day and excited about going on some rides and having fun and it was specially asked that domino's is to be for dinner, no poncy restaurant.

Well this domino's store had ruined that for us both because your pizza made us ill. Within 40 mins of eating we were both feeling abit off.. Few hours later we were throwing up chunks of the [censor] you gave us!
Fast forward to today, we're only just getting over this.

Not only did you ruin what was supposed to be a special night at the hotel but also the day at the park because we had no energy to do much of anything and ended up leaving early!

So many other domino's stores reasonably close by so best advice is to avoid this store like the plague because these [censor] have sense of food hygiene.

This is the tolworth store in Surbiton, london

I ordered 2 pizza's online on 03/12/2018. The store location that accepted the order is located at 1905 Bridgeport Way Unit 108, University Place, WA [protected]. The store manager called and stated the driver could not find the address and that same driver called my personal number 4 times and no one answered, however she called it once and I answered it.
To give you a summary of my experience with that location. I have ordered several different pizza's using coupons from that location and I have never had a problem.
The store manager didn't know how my money would be refunded and couldn't understand how I could order a pizza and not list my apartment number. She failed to check my history with that location and didn't feel that her driver or her computer was at fault.
The manager was not very helpful with a resolution to the problem and I heard another employee in the background making snide remarks.
The staff is not very professional.
In short this location has lost a customer for good.

Waited over 35min for my pizza, 45 min later they ask me for my name i tell them Jackie and my 3 pizzas and order of buffalo wings were set to the side, they told me that since they guybdidnt ask me for my nane they had to call me back and ask me for it. My pizzas were then put to the side and forgotten sbout. so i waited over an hour for my food. I was not happy, then manager tells me if i would like a complmentary drink. Im very upset about this. This is not the firet time or seco d time Dominis messes up my order.

Yesterday I ordered from the three for 5.99 each coupon section. My purchase was completed around 12:20. Being aware of the store closing at 2 I anticipated a long waiting period but instead my order never came. After waiting an hour The tracking bar was still lit up and said it was being prepared. At one point it went blank and kept saying no order was found with the number connected to the order. I called and was sent straight to the machine. By this point it's 2 and I'm aware the store was closed. My problem was never being notified about my order being canceled the long wait and still being charged. $25 for nothing and nothing was communicated to me.

I ordered from the manor, tx location. I always order carryout but hardly order delivery. So today i ordered delivery, and for some reason, when i typed my address, it didnt save my lot number. I didnt realize this until i saw the order status said "delivered" and i hadnt received anything. When i call, the guy was super rude about it and said he would be here 15min. He gets here and i open the door. And he says NOTHING just hands me the receipt to sign. Then before he walks away he says "we tried calling you". And mind you, ive had this dominos acciunt for a while so the number was my husbands cell, and well, he wasnt home at the time. Overall, just a bad experience. Rude employee. Rude customer service. Just rude. Sorry but i will not be ordering dominos anytime soon. Especially not this location .

I called dominos pizza at 5:45pm and told them to have my order ready at 7pm. I went to pick it up at 7 and they told me it was going to be another 10 more minutes. The 10 minutes pass and nothing. Then the gril told me that just 5 more minutes more. I left dominos at 7:30. I had to wait for 30 more minutes for my pizza. They didn't even apologize.

So I called Dominoes on Feb 18th. We had just moved into the neighborhood,
so we thought we would try Dominoes. I called at 6.20 pm and waited 9 min only to be hung up on. I called back at 6.30 and phone was answered can I put you on hold for a minute. Well 11 minutes and no one picked up phone. So I tried back again and phone rings and someone picks it up and then hangs up. Ok so now I am pissed. Finally I get a real person and when I Ask about delivery he said it would be 2 hours. Then he said I should pick it up because they were short on delivery drivers. well by now it was 7.00 pm. I said ok so I ordered 2 medium for 5.99 each with 2 toppings. 1st pizza for my daughter black olive and extra cheese. 2nd pizza mushroom and black olive. Then I ordered 1 more with salami and green olives. The employee went over my order everything was correct. so I drove to the store, first thing I noticed was there was 4 delivery vehicles in the parking lot. When I walked in I looked and there was 7 employees working. 1 guy was standing over ingrediants and eating a apple . the other guy making the dough was sweating and his apron looked like he had it on for a month. Now bear in mind this is the welcoming committee. Now the guy making pizza had no gloves on, and was wiping his hands on his pants then reaching into the ingrediants again. No washing hands before making next pizza. Now I ask for my order and this guy gets it and I pay and leave. By now its close to 8.00 pm and we are hungray. I open the boxes and only 1 is correct. Instead of black olives and extra cheese, my daughter got onions and extra cheese. and my wife ordered mushroom and black olives. only to receive mushroom and sausage. I am pisssssed so I call back and ask for manager. he comes to the phone and I tell him what happened. Ok I will remake them and they should be there in 90 minutes. I said no way. He said well come pick them up. I also asked about parmasean cheese packs. His comment was we haven't had those in over a year. I warn everyone about this store, I will never be back.

I'm a long-time customer in Columbia South Carolina I order my pizza online and paid at approximately 8:18 p.m. when at about 9:30 p.m. I called Domino's to let them know that my pizza was 1 hour late. They then proceeded to tell me that they no longer deliver in my community. I asked her if you no longer deliver here and I paid online with my credit card why didn't someone call and let us know instead of having my kids wait an hour for food that they was never going to get. I think this is unprofessional.

After waiting for and hour and a half I called the store and they said it would be 2.5 hours more! They offered nothing for the inconvenience and said I'd have to wait 3 days for my refund. Had I not called I would never have know. My son has special needs and doesn't react well to sudden changes. This was an unnecessarily bad night due to our local Domino' s poor communication and unacceptable management. I truly cannot believe this has happened for the 2nd time this month.

They refused to take my order as they said they were short handed and had a very large order, 9 pizzas ahead of me. And yet each time I called 4 times, someone different answered the phone and put me on hold. 30 min. later i told them NOT to put me on hold and all I wanted was a pizza. Tacky and rude, the female told me that it would have to wait as they had a VERY large order and no point in taking my information cause it wouldnt get cooked or made until this order was done, however long it takes them and to call back. Told her not to bother and would go somewhere else.

i did order in this store for delivery ( I DID ASK IF THEY DELIVER TO MY ARE OR NOT..THE ANSWER WAS YES) ..after waiting for one hour and forty minutes another store called me and said my order was transfered to them!

after all this waiting not even pick up the phone and explain!

i called them back to find out ..guess what a rude girl hang up on me and she suppose to be a manger ..called again asked a guy his name Logan suppose to be a manger too not even apologized..just was arguing with me that the lady didn't mean to hang up on just they were busy...
never seen service like this...