Domino's Pizza
reviews and complaints

I live in Kingaroy OLD, My family and I order Domino's at least twice a month, and roughly speeding $50-$70 each time which is a lot of money to my family. My complaint is that we had to wait over an hour for our pizzas on the 12th of April 2011 and when they Finley delivered them we had only got half the order. I had rang the Kingaroy Domino's store and a junior had picked up the phone and the Manager was standing behind her telling her what to say I was rather upset with is as i have two young children waiting for their tea as they are young they didn't under stand and were getting quite upset about not having tea at this late of night, we had finely gotten all our order witch was six pizzas and it took them over an hour to deliver them and all we got was 1.25 l of coke. We had apologist's from the driver and the junior that i was on the phone to but non from the manager, they we under staff and under organize as far as i am concern it shouldn't take this long... This is not the first time that this has happened to us the last time my family had to wait over three hours to eat just because they said that they had forgotten about as and had NO apologist's from non of the staff about this.. We always hope our next order is better.. BUT NO JUST AS BAD!
Hope to hear from response soon..
Thanks for your attention.

Giving out your phone number on the internet is really gonna help, huh? Especially in India... You're just asking for trouble. Go worship Allah to towelhead sand ### ###.

When your put on hold, you get put in line. If you hang up and call back, then it's basically you stepping out of line and to go stand in the back again. [censored].

there is a standard delivery charge for our Domino's here in ohio, we charge 1.75 for delivery, the driver gets a 1.13 of that 1.75, the rest goes towards the labor and food cost for the store. not owners pockets, we have to pay the driver minium wage, and our drivers actually get above minium wage right now plus the 1.13 on every delivery, plus tips. i was a driver for a very long time, now i'm in management, some of my drivers are making out better hourly than i am. so i can promise we (at least in ohio) make sure everyone gets a fair wage.

my 2 grandchildren ordered pizza from your company @ 12:42 and the pizza wasn't delivered until 2:13. when my grandchildren told me i called and spoke with the acting manager on duty; i was told that the delivery guy had to make 6 deliveries, and the my grandchildren didn't call him back. he told me he told them it would tak about 45 min. but it was almost 2 hours. to me that was uncalled for. i am in management and has been for 25 years, if i had that no caring remarks and attitude when someone was to complain about something then i would lose out on some very nice coustmors. i do not allow any of my employee's to act as he did or they can tell you, i will let them go; my coustmors come first. very dissapointed in the way it was handled.
thank you
claudette warner -[protected])

i ordered pizza and 2 mousse cakes . these guys took one and a half hour to deliver the pizza and on top of that when they delivered the, order was incomplete as i got only one mousse cake . my house from the kidwai nagar branch, kanpur is just 6 km away and your people took one and a half hour . when i called them to ask that where is order ? your people were so rude and used a very disgusting way of talking . this thing i cannot accept from dominos pizza who say 30 mins delivery or free . i want you people to take a strict action against these guys and specially to that person spoke in okward manner to me . and reply me email me at - hb5467@gmail.com

My complaint has to do with delivery. Dominos decided last week to stop deliverying down my highway. Although they do deliver and have to drive right by my street to deliver to Tan Tara Resort.( on the highway they say they do not deliver down anymore. ) I live in a big subdivision about 1 minute off the highway so it doesn't make any sense. Now we have to drive to meet them. Needless to say, they do not get our business anymore and we order pizza for the kids 4-5 times per week. Terrible way to do business. Must be nice in this economy to not need the business or money. Osage Beach, MO 65065

I hate dominos we just called and we for got Are house number so we said I'm going to give u are cell phone number she said well I don not get what u are saying and she was a but!:( the date is [protected] at 8:35 ish

I went to 7091 Indian Head Hwy Bryans Road, MD [protected]
Phone: [protected] Store number: 6085 to purchase about $30 worth of pizza. It was about 40 degrees, raining and about 4:00 PM. I arrived and my pizza's were done. I handed them my credit card and because they had a food order pending in the back, it could not push my credit card through.

Ivan, the manager, told me that I needed to leave the restaurant and find some place to get cash to pay for my meal. No apology or anything. My pizzas were on the counter. I told him that I wanted his name and corporate number when I returned. I went across a highway in the rain and got the requisite funds.

When I returned, my pizzas were still on the counter (and as I later learned--cold). The manager Ivan was on the phone and pawned me off on another employee. I request the phone number of the corporate headquarters and another young man approach and stated that he was the owner. In addition to his insincere apology, he took my money and told me that he had not trained his manager to know that the food transaction was short and that my trip to the ATM in the rain was unnecessary.

The thing that really upset me was the sheer lack of concern for a customer that I witnessed. Outside of the insincere apology, no attempt was made to appreciate what I went through as a Domino's Pizza customer.

No one cared about the customer.

If this is the standard for Domino's Pizza, then I encourage all potential customers to refrain from dealing with this organization. I tried to contact their customer service department but could not find one online. Apparently the lack of concern for customers does transcend this store otherwise, registering a complaint or concern would not be as difficult.

I hope Domino's Pizza is pleased with its image.

The bulwell store has decided nt to deliver to specific area's giving no reason why.
they are willing to deliver hand outs through our post promoting their service AND delivery. Then when i ring up to order they state that they do not deliver!
I was rather stessed abut this.

No.all they needed to do was apologize and make it right by fixing the order. I do not understand why people automatically assume they should be given something free because of a simple mistake.

I order couple of large Pizzas from dominos located at5912 N. Clark Ave in Chicago first of all the attendant seems like she doesnt wanna work besides that the delivery was 15 minutes late as per their commercial if the delivery is late you should get it free and that never happened other than that the delivery man got angry and ask me if I want it or not I am going to give Jack. And I am a regular costumer for that particular location since past 5 years so thats it from dominos from me. Go Rosatis

clarak ave in
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I have had terrible problems with all corporate pizza companies in this area, and domino's takes the cake. I ordered a pizza and it was delivered an hour and a half later...cold. The best part is they are located a few blocks down the road, and when we called domino's to confirm our order they said it had been delivered! This was 15 minutes before we actually received the pizza. What are these corporate conglomerates doing with our money...we demand service for the ridiculous prices we are paying. I ended up going to a local pizzeria and getting great service. The bottom line is to support you local businesses and put these big corporate a-holes into their place.

IT IS NOT FAIR. I WANT TO BE FIRST!
Are you kidding me with this crap!?
Get off your butt, go into the kitchen and make something. IF you can't due to a disability, order from somewhere that will give you better service. The fact that you are whining about not being first is...uh...childish!
GROW UP!

i ordered a 7 inch pepperoni pizza and the man said it was under price so he canceled the order then they rang me back and said that i orderd something over £20 that i didnt order then i tried to order a pizza that was the right price which was a medium pepperoni passion and the lady said that she cant take my order because they cant trust me and i didnt even order anything over £20. i am disgraced at this! what a great way to open and i normally like domino's but i wont be going back to domino's again unless they send me a apoligie.

Dominos here in Bennington Vermont...Has very bad manners and has over chargered me and i caught them in the acked and they tried to explain to me why the cost was that way..i called them lairs and reported them to their main office..And all they done was send me coupons for fifteen dollars off..and they still over charged me..Dominos over charged me for 1 pizza large deepdish with 4 toppings 33.75...talk about being much huh...and charged me suppose to be 5.99 for med pizza and which came to 9.99 when order wasn't finished on their sale of 2 for 5.99 each, , , before they double charged and at the end and recharge taxes and deliverly charge and top of the order and treat me as i was stupid and i told them to shove their garbage pizza;s where the sun don't shine and i will let everyone know of my dealings with Dominos...PIZZA HUT IS THE WAY TO GO AND TASTE ALOT BETTER THAN DOMINOS..

I work for Domino's Pizza. Please email customercare@dominos.com to let us know where this was so we can properly fix this issue for you.

Thanks

If the location is supposed to be closed @ 11pm as it stated then they should still be opened. The area director is going to love you for sure.

I was let go from the company which I can't state but if you ordered online then it should have been made for sure. The stores that I worked at we would stay open till 11pm and sometimes later depending on how the shift went.

My advice would be to call Dominos or even email them telling them of the horrible excuse that they pulled and you will get free stuff.

Some franchisees will send you a certain amt of coupons for the cost of what it was.

I hope this helps.

that happened to me also and the same thing, did not say a word. and when I called back they said that they had just changed it! Why would you not be telling people this!