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Domino's Pizza
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1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Domino's Pizza reviews & complaints 1475

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C
12:45 pm EDT

Domino's Pizza i'm complaining about [censor] service

Ordered are delivery and hour and half ago, give the dominos in Hoffman Estates il a call ro see where are order was at just to find out that they cancled it on us and continued trying to convince us that they called us to say that they could not deliver are order, they had no proof of the person that so call called us and left a voice mail, there is no voice mail or missed phone call, they wouldnt even look if they had called the right number, i have a crew of 5 guys starving on the site and already took a break with no food, very unhappy and displeased with the company location, im not one to complain but when your manager is rude and cant back up there story makes me not want to go back

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9:39 pm EDT
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Domino's Pizza rude customer service

Hi. My last name is khan. Few minutes ago i ordered online 2 pizzas at 2602 Columbia Pike Arlington, VA, 22204 When i went store to pick up it. One of the guy he harras me. Most provably he is the manager there. As when i ask for the manager he said he the one. His name humayun and last name khan. He told me why my name is khan and tell me to change my name and i said why. He keep saying change your name. You can not have this name then when i said why u talking like this he tell other crew take the money from the guy and get out the [censor] out of here! I am shocked with his behaivour. I want to complain about this guy to domions head quater. Plz let me know how can i do that. I am paying money for the pizzas . Its not free . How he can behave like this

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5:23 pm EDT

Domino's Pizza manager assistance on credit giving by gm

I am tremendously dissatisfied with the manager Cherisa at 1202 Delaware Street in New Castle, De 19720. I advised that the GM Nay Nay had given me a $20 credit due to a very unprofessional experience I had with the company. I provided the telephone number and was advised that there was nothing notated on my account. When asked to speak with upper management I was advised that she could not give out any contact information to corporate or anyone else. I have chosen to lodge my complaint here and I hope it will be dealt with accordingly.

Sincerely,
Long standing customer
Monika Tatum

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L
9:24 pm EDT

Domino's Pizza manager at local domino's

Hi, my name is Lauren Turpin and I called dominos in Harriman, TN prior to placing my order to make sure they still delivered to my residence due to them making changes to routes. I was told by the young lady over the phone, yes they do deliver to my address, this was after she confirmed with her manager Kristen Matthews. I called them back within 15 minutes to place by order. Which was over $35. She ran by debit card which was approved and told me to expect pizza within 52 minutes. Within 1 minute from hanging up, she called me back to advise me they will not deliver to my address. Mind you, I called prior to placing order and my debit card funds were approved. So when I ask her when my funds would be released she advised me 24-28 hours. This was not acceptable because this was dinner and leftovers would be lunch for my family tonight and tomorrow. I ask if anything can be done. She told me no. I ask to speak with manager & she hung up on me. I called back and was hung up on again. Finally was able to speak with manager, Kristen Matthews and was informed it was her first day at this store that her supervisor sent her there and she wasn't fimilar with area but I called before my card was approved to make sure was advised yes by manager. So my funds are held up for 24-48 hours and she would not send a driver to my address due to her error. She had no sympathy or empathy and I have no more money to feed my family dinner tonight due to funds being on hold. She was extremely rude and I was hung up on by her prior to telling the full story. But I finally got to tell her story and she never offered to do anything to make it right. How am I supposed to feed my family dinner tonight with my funds being tied up? It was a very bad experience to say at the least. She provided me with her supervisor name & number that sent her to this location. I tried calling her but no answers left message and still no return call. I've called a customer service number I found on Google also. Wanted to try every avenue to reach the appropriate person who can rectify this situation. Can you please assist me? You can reach me at [protected]

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4:16 pm EDT

Domino's Pizza service complaint

I call to make an order they put me on hold for more thnan 25 minutes. After no answer I went to the restaurant to order in person nobody was in the front I wait until someone came from outside, he ask me what I like to order, but i was sad for the long waiting over the phone so I told him and he just said "o, oh ok what you like to order" he acting like he don't care with a sarcastic smile on his face, that make mad so I ask to talk with the manager but she just turn and told me I will be with you an a moment and let me wait for about 20 minutes.I am so so mad I hope you take care of it.
This happen at 8302 Fairbanks Houston Texas 77064

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3:50 pm EDT

Domino's Pizza service, not receiving what I ordered

On 7/28/17 I ordered food from your location. I ordered 3 pizzas, a large deluxe, a 14' thin crust with pepperoni and mushroom, and a 14' pepperoni, I also ordered Choc Lava Crunch Cake.
Here is what I got:
A large veggie pizza
a 14' pineapple and ham pizza
a 14' thin crust with sausage and bacon
also NO Choc Lava Crunch Cake

I did not check them until I got back to the house and as soon as I found out what they were I called back to the store thinking it was an order mix up. The explained the issue to the person that answered the phone but they were extremely rude, first by laughing, to which I said this is not funny I live 30 minutes away. Then when I asked about bringing the products back he said that they didn't do that.
I would like to know what is going to be done about this?
I spent about $50 on that order which was never eaten and some that I didn't receive.
I would like to request a refund for this issue.

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12:54 pm EDT
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Domino's Pizza lies

I ordered 2 large pizzas for delivery and after an hour i called back why it was taking so long...The guy the answers the call 1st didn't recall my order then he finds it but according to him cant deliver it because its too cold they must re-do it again.. I told the representative cold was fine and they didn't have it ready they completely forgot about it. He said he would deliver the new one in 30 min that would of been by 10:30 pm...ordered was placed at 8:45pm and paid upfront. I called to cancel order since my two younger siblings were up late waiting for the pizza to arrive. I felt so disappointed because they fell asleep waiting for the pizza.

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12:13 am EDT

Domino's Pizza rocky mount va location

I ordered delivery on 7/31/2017 around 930 pm my food took 40 mins to get to me from leaving the store via the tracker. They said only 1 driver since 4pm which is fine but we're very rude not the driver the workers JR was manager. Driver finally arrived forgot dipping sauce when I called back said they couldn't sent it till after close almost 2 hours later. Pizza was also horrible look like a kid made it all cheese and toppings in middle no sauce or cheese or topping on outer 2 inches or so of Pizza my lava cakes were smashed and no fork and cold. Bread bites were good but no sauce. JR refused to give me the owners contact info as the GM Steven is useless I know him and he would have done nothing. They won't even hire drivers even if qualified. Just because they are mid 40s hence only having 1 driver since 4pm. I myself am a pizza driver but not for them and this is why. I have worked for them there service is horrible and they treat there employees badly and don't pay enough bad service means bad tips. I'm not sure if I'll order again from them only reason I do is cause I like pib lava cakes and bread bites. And after 5 years of my job I'm not big on our food not for quality just cause I see and smell it everyday. Please do something the old owner was a good guy idk who owns it now but they obviously aren't doing there job.

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6:28 pm EDT
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Domino's Pizza personal complaint

I went into the dominos at 3168 2nd Division Drive, Ft Lewis, WA, 98433 and ordered the stuffed cheese bread. The shift manager, Mercy Sherbourne was the only one there. When I received my food I saw she had spit on it. I asked to make a complaint and she sarcasticly said "alright sir one minute" as she went back to the make line. I threw the food away knowing she wasn't taking me seriously and left store #7121. If nothing is done for this I will continue to clime higher for I was disrespected and my food was wasted for this. I want that shift manager fired from dominos for her rudeness and lack of professionalism.

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6:03 pm EDT

Domino's Pizza pasta

-07/30/2017
-I always go to domino's to get pizza's and pasta's but today I went there to get 4 chicken alfredo pastas and when I went home and opened them, they were only 3 small pieces of chicken in each dish and only few macaroni, which is very ridiculous! cause I always go to many other branches and the make my orders perfectly except this time!

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5:58 pm EDT

Domino's Pizza handmade pan pizza bbq sauce pepperoni bacon

Store 7805 culver city. I ordered two handmade pan pizzas. One bbq, bacon, pepperoni and one white garlic, pepperoni, philly stake and feta cheese.

The philly steak pizza was fine.

However the bbq pizza was smashed against the edge of the box and lid, not cut evenly or all the way through. It had an enormous amout of bbq sauce, a bunch of unmelted cheese, i thought it was chicken which i dont eat, it was luke warm and tasted awful.

I called dominoes back and told them the problem. First i spoke to a worker about the problem, then was transferred to a manager. At which point i was put one hold 4 times for roughly a minute each time. I asked for a replacement pizza and they said i would have to wait at least 40 minutes because they were busy. Then i said nevermind please give me my money back for the one uneaten pizza. The manager then tells me well since they were mix and match the price would be way more for 1 pizza so he couldnt give me the full amount of money for the pizza plus there is delivery fees, then he says i can give you store credit. I said no i want my money back, then he says im going to have to wait, he follows up and wants to know then have i eaten the pizzas cause they cant take them back. Well i did not eat either pizza. Customer service is very poor.They finally returned with my money 30 min later. I showed the delivery guy the pizza and asked him how he thought the pizza looked. He shook his head and said they put to much sauce i can see.

This is the 2nd time within a month ive had a problem with dominos. The time before this incident a super long straight black hair was layin across the pizza when it was delivered. Uggggh, they did replace that pizza.
I do not understand how workers dont check their delivery items out before they deliver them and how a manager argues or debates with a customer about their food. Very poor business practices & customer service at this Dominoes location !

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9:42 pm EDT
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Domino's Pizza awful pizza/management

I order 2 medium pizzas bread bites cinnamon twists and 2 liter soda. Driver got lost said gps took him to wrong place which by the way was all the way on oppisite side of town. I called dominos spoke with someone told them the situation she said driver was almost here when he arrives check my food see if it was satisfactory. I tried to do that when driver arrived but he refused to give me all my food to check he handed me one pizza. I told him i needed my food to check it he still refused to let me check it. I went inside and called dominos again. I asked for a manager I explained my situation to him he said it was policy not to give me my food. I told him the lady before said to check if so if he doesnt hand it to me how can I check it. He asked to speak to driver, driver than handed me my other pizza I opened the box and the pizza wasnt to my satisfaction. I called dominos again told them I would like my order remade the manager agreed. He said it would be another hour and 15 minutes I said ok. That was all he said I asked him if he could offer a free side for my incovience he said no all he would do is take off the delivery charge. I said thats all you are going to do for my incovience because of their error he said yes. I said I have to wait another hour for their mistake and all he would do was take off the delivery charge. He said yes i asked for corporate number he gave it to me. I called and got a recording saying message was full. So here I am now. The delivery charge should of been taken off regardless it was their error. I should have been compted something for my incovience

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4:37 pm EDT
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Domino's Pizza very bad service

ı m one of your customer in turkey 14rh jul 2017 at 21.39ı have ordered one Pizza by call center of dominos pizza and ı have been past nearist branch which is 4 km away from my home ı got sms 21.41 and shows my ırder gas been taken 22.25 still i was waiting my order ı again called call center and they contact with branch and ı have been informed my ırder is on the way.4 km:) 10 min later ı called call center and ı said ı m still waiting they connected me to branch and they said weekend we are busy and i have right to not to pay fee and again they said in 5-6 min ı will have my order after 10 min still no pizza and ı called center they open complain file and they said manager of branch will connect to me ı ask again to connect me to branch and ı talked again with branch ı ask why dont you contact your delivery person and answer was his mobile close:)finaly 23.16 ı got my pizza 1 hour 37 min later
ı m writing to you because no one will taje care my complain in dominıs pizza in turkey and also unfortunately country responsıbel offices
is that your service
thanks best regards
Hakan Seber

h.[protected]@yahoo.com

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10:17 am EDT

Domino's Pizza manager and driver

The driver harassed me and screamed at me about the address because he couldn't find it and when I called to complain the manager was very rude and hung up on me . She told the driver my address and phone number and that I complained and called me after . I called the manager again to tell her that I was getting calls from the driver and I was afraid of harassment and she hung up on me ! She should of never told the driver who complained ! Very poor management and I need this addressed

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10:57 am EDT

Domino's Pizza buffalo chicken sandwich

I placed my order around 9:40am and was told food would be ready for pick up at 10:30. I went in at 10:35 and still had to wait few more minutes and to top it off I got home I looked at my sandwich and it looked "burnt" too toasted. And I bit into it thinking maybe it's just the first bite that's too hard but no I ate half of half a slice and it was horrible. The sauce was dried up, cheese also dried up bread I had to force it down because of how hard it was. I was disappointed with it. But I also got an alfredo dish which was a little cold warm but it was still satisfying.

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12:19 am EDT
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Domino's Pizza pizza

I ordered two 12" pizzas online and it was delivered on time. But, the pizzas were either a day or two old or they were cooked and overcooked. I have the picture attached for your reference. My friends and I are offended. The location is below:

Domino's pizza
Duke Street
5418 Duke Street, Alexandria, VA 22304
Phone # [protected]

We called them to help us change the Pizza's right way, they did not pick up

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10:59 pm EDT
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Domino's Pizza pizza delivery and quality

I ordered pizza yesterday night at 9:40 PM. The order was for one medium extra vaganza and one garlic bread.
The order no. was 296 and the allocated store was;
Domino's Restaurant
Advant It Park, Plot No.07sector-142expresswaynoida, uttar Pradesh-201301ph.no-[protected]

This was just 2-3 kms from my place Supertech Ecociti sector 137 Noida, still the pizza was delivered after 1.25 hrs and moreover the pizza was not at all hot. We complained the delivery boy fir the condition of pizza and delay, he gave us the excuse that he has came on foot so it got cold. Moreover he was not willing to give us the refund for late delivery. Just to avoid any argument we took the delivery and paid the person.
Later on we saw that there was no cheesy dip also along with garlic bread and the food was not up to the standards.
Being an old customer, I truly not appreciate this and request you to provide me with the refund/compensation for my loss.
It was a very bad experience, with the loss of money too.
Kindly look into the matter and come up with a resolution at earliest.

Regards
Jyoti Bhatt
[protected]

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2:41 am EDT

Domino's Pizza terrible customer service and late delivery overall terrible experience

I did register a complaint prior on d same day of incident on 15/07/2017 concern ref 3111173... didn't get a satisfactory resolution to it...
I have been a regular Domino's customer since past 5 years...n this behavior was not expected...
I started placing the order on call and I didn't have cash available so I was willing to pay by card...they didn't have machine infect this outlet doesn't have card machine working in the store swell most of the times... then instead of providing a resolution these people chose to speak rudely even the first manager I spoke to was rude...I gave up cue I wanted to go to work and I was running out of time...I was trying to place order online but the pizza I wanted wasn't available there...so I called complaints...the person was helpful he said we will take payment through paytm...but we got disconnected...
I called back again but another rep said its not possible I will connect you to store...after explaining why I don't want to speak to store he got me really helpful manager name SUCHIT...he guided me to wit can be done and order was placed...after order was placed I had 35 minis left to leave for work...however my pizza came after 40 minuts of placing an order...terrible

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1:36 am EDT

Domino's Pizza my pizza

I ordered a large thin crust pepperoni and sausage with extra cheese I did not get extra cheese nor extra onions like I asked for and pizza is cold and hardly and sausage I support Domino's big time and I have ordered from there the past 2 days in a row and the food wasn't what it was suppose to be I pay for the food and a delivery fee plus tip the driver and the food doesn't come to us right or hot way unexceptabl

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12:49 am EDT

Domino's Pizza delivery

I had ordered a pizza at this location 1096 Cardiff St, San Diego, CA 92114 around 7pm 07/21/17 at 7:47 the tracker said deliveru was on its way i called around 8:28 To see why the delivery was taking longer and the manager Steve said that Ashley (the driver was delivery orders as they were ordered) i called again at 9:32 and that's when Ashlry had said she contacted me but no answer and the manager said the same I am very dissapointed in how they took care of the problem because she says she called me and knocked on my door but no one answered I was waiting on my door till she would get here but she never did so they cancelled my order i will be summiting my Phone call log from my cell phone provider to prove her she never called. Shame on this type of services

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Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

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Contact Domino's Pizza customer service

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

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