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payment policies
Six months ago I was attempting to place an delivery order with Domino's. I was asked if I would be paying my cash or credit, usually I pay with check and they informed they no longer accept checks. I sorry but I refuse to give my credit card # to anybody over the phone. A couple months later I was at a birthday party and I noticed a family member had ordered from domino's and paid with a check. I asked them how long ago had Domino's started taking checks, they said they had always paid by check they had never head of them not taking checks. Since then I have bought pizza from domino's three times with a check. Lo and behold I called tonight and was told no they do not take checks, I asked why because I have been paying by check. I could hear the person taking my call tell another person what I had said and was told it has been Domino's not to take checks. I have never bounced a check with Domino's and I don't know what type of profiling they are doing but I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN.
no cheese or sauce on pizza, just pepperoni!
On January 18, 2007 My husband and I ordered the $20.99 special which included 1 large pizza with topping, an order of wings and a soda. We ordered a pepperoni pizza. After waiting an hour we get our order. We paid the driver and he took off. When we opened our pizza we noticed that there was no cheese or sauce on the pizza only pepporoni's. We immediately...
Read full review of Domino's Pizza and 1 commentscam advertising!
The new TV commercial for Dominos Pizza is degrading to all men everywhere. The commercial has a man telling his wife that the person on the phone at Dominos says that they have 30 min, are you thinking what I'm thinking? Then it shows him wearing a bath robe. His wife then asks him, " What are we going to do with the other 28 minutes?" I personally...
Read full review of Domino's Pizza and 12 commentsservice
i recently placed an online order for 3 pizzas, i entered my debit card number etc and the order was processed. after an hour with no delivery i phoned the lurgan branch to were the order was submitted and asked how long the order would be. they asked for my address &when i gave it to them they said it had just left. i waited a further 30 mins and phoned the shop again, at this stage i was told they hadnt recieved my order. near two hours i waited and as my son is diabetic it is well past his supper time.
WAS CALLING DOMINOS PIZZA AND ASKING FOR THE MANAGER MANNY AND WAS TOLD HE WASNT THERE AND I EXPLAINED THAT I HAD CALLED A COUPLE OF WEEKS AGO AND SPOKE TO HIM THAT I HAAD ORDERED TWO LARGE PIZZAS BEEF AND PEPORRINI ANDLIGHT SAUCE AND LIGHT GARLIC WELL WHEN THE PIZZAS WERE BROUGHT HOME BY MY HUSBAND I SAW THAT THEM BOTH WERE NOT LIGHT SAUCE AND HAD GARLIC TO GALORE! THAT EVEN MY TWO CHIHUAHUA DIDNT WANT TO EAT THE LITTLE CARNITAS (THE bEEF) SO I CALLED THIS EVENING AND TO MY SUPRISE THE MANAGER JERRY TOLD ME NEXT TIME TO GET A GIFT CARD BECAUSE THIS TIME HE'LL DO THIS TIME BUT WITH AN ATTITUDE AND I TOLD HIM I INOCENTLY CALLED TO ASK FOR THE PIZZA I WAS PROMISED BECAUSE THEY WERE DONE INCORRECTLY AND HERE HE IS TELLING WELL NEXT TIME AND I TOLD HIM I DIDN'T NEED FOR HIM TO SPEAK TO ME LIKE THAT AND ESPECIALLY HIM BEING THE MANAGER JERRYAND I SAID THANK YOU AND HUNG UP. THANK YOU NORMA L QUINTANILLA
If you call during a major rush or incelment weather it can sometimes take that long. Best to do carry-out during these times and the online site will not be able to guage accuratelyt how long delivery times are - that's a fact. It is not located in store or manned by store employees and only has certain statistics to go by which isn't enough to make an accurate assessment of how long delivery will take. It also won't tell you if they are out of a product and many other practical facts. It does not have access to that information.
Burnt pizza and cheesy bread
On December 7, 2007 I purchased one of the new double crust pizza's and one order of cheesy bread. When I checked these items the pizza was burnt on top and the cheesy bread was burnt on the bottom. When I showed this to the customer servers they said that is the way it was suppose to look. I pointed out that the picture on the window of the pizza did not...
Read full review of Domino's Pizzacomplaint forwarded to local store
I had some pretty bad service one night. Actually very bad. Food was 2 hours late, when it arrived it wasnt what i ordered. However, what really bothered me was when i called up to check on the status of the pizza i ordered, the manager gave me some real attitude. So i decided to go to the dominos website and file a complaint.
It was my first time filing a complaint. I tried to give as accurate as a description of the interactions i had with Dominos Pizza that wednesday evening. Pressed the send button after filling out all the online forms and voila i felt better venting my anger to dominos headquarters.
7 days letter, the very same manager who gave me attitude on the phone gives me a call back. Speaking in a very hostile manner and asking me questions as if i am on trial. "Did you or did you not recieve your pizza cold", "Who told you your pizza will be at your place in 30-40min".
Two things went through my mind, first why was my complait forwarded to my local dominos store in an NON-Anonymous fashion. Now i can never order from the store again b/c with the way this manager was talking, i just couldnt trust the quality of the food he sends to my house.
The second thing was, well lets just put it that i didnt like the way the guy was talking to me, so i dont think too highly of him.
Complaint: Dominos should send complaints to local branch in an anonymous fashion. I dont know if others would agree with this but atleast this way, people can order without the fear of something wrong happening to there pizza.
I called and ask what the spiecal was. At E. White St. Rock Hill S.C. when the lady said 1 small 4.00 or a middle for 5.55 on Sat Aug 23, 2008 about 5:00. So I order one middle and the total was 15.00 I said I thought you said it was 5.55 for a middle pizza. Then she said if I had order three. I said well lets start over cause I'm not paying 15.00 for one when I can get 3 for that price. So I order One middle will Ham & ex-cheese, One with Hambuger & ex-cheese and another with Peppironi. Then I add ex-cheesy bread stick. All pan pizza.
My husband went and got this order for me. he got home the pizza was so thin when you picked it up it fell apart, it was very much not done. I think that was the nasties pizza I had ever ate. I order there all the time and never had a problem. Someone just don't know how to cook pizza.
I don't think I want know more pizza for a while.
Sincerely,
Jewell Gregory
Behavior against the law and discriminatory
Hello, I would like some assistance in getting my money back. Domino's Pizza used my credit card to take money ($14 +) out of my account. I had ordered a pizza and paid for it with by credit card. The store manager (Jay) promised me several months ago that they would refund the money, and that it needed to come from corporate office. My bank did nothing...
Read full review of Domino's Pizzagive wrong order & rude service!
I was ordered 1 large extravaganza with extra chesse in domino state bridge rd, atlanta, georgia, delivery man came and I give a good tip without check on the pizza. When I opened I found that the pizza is wrong order, I called the store but I got very unpleasant service, the girl staff who answer the phone insist that they send the right one, she said that I was order brooklyn pizza, how come extravaganza become brooklyn? I asked, how about change with exravaganza but instead of that she was angry and said the store will closed, so no more delivery!
How rude and bad service.
hair cooked into the pizza's cheese!
My family and I were really hungry so we decided to order the 5 by 5 deal, when we opened the first pie ,we found a long wavy grayish hair on the pie (no one in my family has gray long wavy hair!), but we said ehh lets just not eat that pie lets just eat the second pie, so while I was eating a slice I felt a hair in my mouth, which even got tangled in between my bottom teeth. I took out the piece of pizza that was in my mouth to see if it was my imagination. Unfortunately, there was a brownish visible hair woven into the crust and cheese, cooked into the pizza. I immediately vomited, and when my family saw the second hair coming from a different pie, everyone became nauseous and started vomiting too, I mean wouldn't you? It was disgusting, never again will I order pizza from Dominos.
Anyways after vomiting, my sister then politely called Dominos from (Newark, NJ the one on Bloomfield Ave.) to speak to the manager (NOT asking for a refund and definitely not demanding another pie). The manager was rude, didn't allow her to explain and when she asked for his name he hanged up on her! So of course my sis became mad, after all she just wanted him to know what happened so that he wouldn't lose other customers, and so that his employees would wear a hair net, because obviously they probably weren't wearing one. She then called again, he yelled at her and when she asked for his name he hanged up on her again!
We just called so that other people could be able to enjoy their food, instead of vomiting. So next time you order your delicious dominos pizza, watch out for nasty hairs on your slices!
This was part of my complaint! I have already filled in a complaint form and yet you still want me to complete an other! Like i said before we have been using you for at least 15 years and it has been perfect x but this time we were sent runny constistancy and out of date sauce which as you know is a high factor of food poisoning.
Many thanks
jane andrews x
hello sorry to bother you but,
The pizza you sold us was fine but the sauces were runny in consistancy and out of date!...Poor news for food poisoning! Please buy our faith back into Dominos as we have been using you for over 15 years.
Many thanks jane andrews x
We had a similar experience with Dominos. We thought the worst part of ordering from this Dominos at 371 S Doheny Drive, Beverly Hills, CA 90211 was the cold pizza that was delivered an hour after ordering, but NO! THE WORST PART WAS A 2" NASTY HAIR THAT WAS COOKED UNDERNEATH THE TOPPINGS! UNBELIEVABLE! This is absolutely unacceptable.
Also, the Website said they left at a certain time and they got to our place 45 minutes later! They're only 2-3 minutes away from us! The pizza and bread sticks were completely cold. Waste of money and time. The manager didn't care much about making it right either. Never ordering from Dominos again. IT'S THE NEXT MORNING AND I STILL FEEL SICK THINKING ABOUT THE HAIR THAT MY MOUTH TOUCHED! I STILL FEEL LIKE THROWING UP!
late and cold delivery
I ordered a pizza on 13 oct, 2007. And i received it cold and that too after 50 min, thus breaking the company policy of 30 mins or free and moreover when i complained about it they further argued with me. And today ie. 2, nov 2007 I ordered a fun meal which they place bulk category they again delivered it late though they had written on their menu cards still when i complained about it they went for a argument instead of explaining me what the offer was. Thus the customer service is a tooooo bad. I would like some actions to be taken against them.
lousy service
On Saturday night October 20th, 2007 we ordered a medium sausage pizza and were going to redeem a $5.00 gift certificate, which by-the-way was sent to us following a previous poor quality experience with Domino’s. The grand total of this purchase was to be $8.66 counting the gift certificate.
When the delivery driver arrived he could not speak a work of English and became annoyed when he realized I didn’t speak his language. But that’s another issue. He had no idea that he was supposed to pick up the gift certificate and get only $8.66. He kept demanding, through primitive sign language that I pay the total $13.00 dollars for this pizza. I paid due to the fact my daughter and I were hungry and it was late enough that going out was not an option. Obviously I did not leave a tip for this person. When I opened the box the pizza was cold. I called the story back where I purchased it and was transferred to customer service. The customer service rep who I spoke with had the voice of a 15 year old and claimed to be a manager. His disposition as well as lack of tack immediately indicated that he was no manager. After explaining the situation I asked that I receive my ‘satisfaction guaranteed or your money back’ guarantee. He asked how much of the product was left; I told him my daughter had already eaten two pieces. He would not honor their guarantee saying that the product was not whole. I demanded, and was able to speak with his supervisor. (She) had the voice of a 19 year old had the demeanor of such. She proceeded to tell me the exact thing the previous rep said. I was then placed on hold for 10 minutes. She came back and explained that Domino’s would not fulfill their written pledge as part of the pizza was eaten. This basic argument went on and on for another 10 minutes, when again I was placed on hold with her saying, “Let me try to make this good.” Another 10 minutes, the same argument ensued. She would refund my money and take the pizza back. I told her this was the 2nd time I received lousy service from Dominos and then demanded that the pizza be comped due to the amount time spent trying to resolve this simple thirteen dollar dilemma. She argued it was not Domino’s policy to do that. I told her that Domino’s broke their written promise and I was going to call the BBB and file a complaint as well as contact their corporate office and provide a tape recorded copy of the conversation. The outcome was that she said Domino’s would not deliver to us any longer and the pizza would be comped and the purchase amount refunded within 4 business days. I am sure that one person refusing to ever do business with Domino’s Pizza will not bother them. But I hope if more people provide feedback Domino’s will get their act together.
I ordered a pizza and when you come to my condo community there are clear instructions on how to operate the gate. The driver called from the gate and requested a gate code. I explained what he had to do to call my unit so I could buzz him in. The store manager called me and I explained to him the directions at the gate and he told me without a gate code they were returning my order to the store. I have lived here over 7 yrs and the procedure for entering the complex has always worked. They straight out refused to follow the directions. The mgr was very rude and told me to call someone else for pizza.I hope somehow this complaint will reach someone who can handle it.
today i ordered my food online (a pasta bowl, coke, wings) the total amount was $18.67 so as i waited the delivery man finally came. when he did he gave my all my things and then i paid him with a $20.00 and $0.67 so he can return me my $2.00 back. but when i gave him the money he started walking away and i told him, "hey wasn't it $18.67?" and he checked his reciept and said, "no, it was $19.67" and was about to give me my dollar back so i was confused and asked to see the reciept which read TOTAL: $18.67 and he asked me with a [censored] little smile "is it ok like this?" (meaning if he could keep my change) i understand thay they work for tips as well but i mean to me this was considered stealing. $2.00 is nothing and i actually felt like giving it to the delivery man but i decided not too. Not after what he did.
-_______-
wow your a rather rude lady. this is a complaint board, meaning people post complaints here, doesnt matter what company they are for. dumb ###
You contact a different site entirely, that is in no way even remotely connected to Domino's and yet you hope this will somehow magically reach someone with authority to take action?
In what universe does it work like that, and how could you possibly have gone through the entire registration and confirmation process and not figured out you're nowhere near Domino's? Are you sure you didn't order your pizza from a furniture repair company on a different continent?
Dominos in Lexington, NC on highway 8
On March 20, 2011 I went to pick up a pizza and they had a plastic rack of pizza dough sitting on the floor and some of the dough had run out of the container on the floor. It was in plain view of when you walked in the door. I wish I would have thought and took a picture of this with my phone. I don't understand why they didn't have the rack on a table and cover it up. This looked very bad for Domino's.
I bought 2 large pizza's from Domino's Pizza on Christmas Eve, When I received the Pizza it was cold and soggy. I then called Domino's up right away and explained to the owner what was going on. He informed me that he has had nothing but problems with his pizzas and all he can do is refund me 2 large pizzas when i was ready to order from there again. Frustrated and annoyed i agreed and hung up. when I called and spoke to the general manager to order my 2 large pizza's 3 days later he said the owner never put it into the computer so we would have to pay because of the owner negligences.and he hung up on me! NEVER WILL I GO THERE AGAIN! Not only is the food disgusting but the service is worse!
(Was at Domino's in Marina Square Narragansett RI) Rick G!
I was writing my terrible experience about the fake cheese and all the chemical after taste/feel and not even my dog would try some because she knows what mozzerella is and all of a sudden my complaint I was writing just dissapeared. Anyway, as long as our nation maintains a healthy level of bad eating habits and overall ignorance about food and the eating culture we should be, Dominos' will do just fine.
Dominos, please deliver me a pizza with the toppings stuck to the top but real toppings are stuck, then that's ok. You see, I think they call them "barbie tables". these are the plastic piece they put in the middle of the pie so seeing toppings stuck to the top of the box hasn't been a real issue since the late 70's mid 80's it's simply a gimmick so that will never happen again, it doesn't happen now.
Michigan companies are funny, they point to the bells n whistles of their product because the real core-quality a customer is looking for simply isn't there. Ford motor company, they talk about cup holders, Movie screens and fuzzy lephricahns that come out at night to clean the tires while you sleep. Never, never would ford simply say their class autos will beat the same class autos Toyota puts out, so they talk about how if you look at the front of a ford car (this is real, i am trying not to laugh) the car has a "face" so look at that face, Look at that chilled cup holder and when you pick up your plastic pizza from house of cards, I mean dominos, make sure you get your "barbie table"
There was a time when Dominos was amazing, this was back when Tom Callahan actually was in the store/s. There was also a time a mustang was a mustang.
Sorry Dominos, this digressing wasn't helpfull therapy as you hoped. You could send 10 helicopters for me, and have 20 radio stations say my name and I would call Joeys pizza so I can enjoy what I am eating.
one more thing. the irony of this whole thread is, it's about service! Service is the only organic thing Dominos "pizza" offers
domino's SUCKS I have been a customer of domino's for a long time... NOT ANYMORE... Tried placing an order on a thursday night.. according to the pizza TRACKER the pizza was prepped and baked and boxed after it was boxed i waited 20 min. I called the store manager argued with me that it was not correct. that in fact the pizza was just them exiting the oven and assured that my pizza would arrive hot and fresh. the oreder was placed by my wife who had left for work having had to wait to long thus not having the credit card there to verify the card against the order ( something that was new to me ) I had ordered multiple times before and have never had to show ID or a CARD. Driver was RUDE. I told him it was not my loss. I called store phone rang about 30 times and i got no where with management about the ordeal. I will NEVER oreder DOMINO'S AGAIN. and tell everyone I know not to order. Such a large company has no room to be so POMPAS
I ordered three pizza from a Domino's in Los Angeles, CA. After an hour later, I called and was told my pizza was on the way. After waiting an additional hour I was told the driver delivered it to the wrong address and the other people paid for the pizza. If he knew it was the wrong address then why did he give it to those other people? I wait two hours for some 30 minute pizza and domino's don't even care. Not only that they can't even give me a free pizza for my trouble. Domino's has horrible service.
inappropriate customer services skills
This store claimed at 10:30 on Thursday night that they do not open their doors for carry out. Yet there are no signs posted saying other wise, nor does it state it on their online website. So who do we complaint to, their customer services skills are inappropriate. Listed below is thier hours:
Domino's Pizza: Rio Rancho
www.dominos.com
2415 Southern Blvd SE
Rio Rancho, NM 87124
[protected]
Store
2415 Southern Blvd
Rio Rancho, NM 87124
Phone: [protected]
Hours
Su-Th 11:00am-12:00am
Fr-Sa 11:00am-1:00am
Carry Out Only
pathetic service
I ordered a vegetararian pizza, they made a bill for a vegetarian pizza and gave me a chicken pizza.
In india vegetarianism is attached to religious beliefs and had I eaten it, god...!
Secondly, he did not come in 30 minutes as promised.
This is the dominos at cp in delhi, order taken by some goonk called anil at around 8;50p. M (Sic.)
dear sir,
i am Anwar, i bought 2 dominos pizzas from dwarka branch. i am very disappoint by the service, they didnt treated me well, and didnt even provided me the handbag, i asked many times to give me some handbag, but instead of helping me, they were making fun of me and my friend, by laughing at my back, and making comments.
and because they didnt provided the handbag to me, while on the way back to home, i was riding bike, i was holding 2 pizzas together, and riding the bike by 1 hand, and holding pizzas by the other hand, 1 of the pizza fell down, so it was a total waste.
this is not the matter of wastage of pizza, but this is the matter of service your company is providing,
this is ridiculous, and and i am very dissapointed with your service. please take some action and provide the facility of handbags in the branch.
### service, i hated it, and you have lost your customer today... take some action if u dont want to lose more of your customers.
now i say, pizza hut is better than dominos in every way.
thanks.
ANWAR
Hi Dominos team,
This is a complain for a non veg extravaganza that i had order on the 3rd of october at 9.29pm and it was taken by Mnaju t from the sector 12 outlet in Dwarka.
I did order for non veg but received a veg pizza and when i complained the person over the phone offered to send me a non veg pizza but at extra cost.
Now i want to know is it my fault that i had ordered for somehting and got something wrong and then u also charge me for sending the right food. Please get your employee maju T ears chekced or ask her to go for a leave for some days as she is not fit for a customer service industry if she cant take an order correctly.
I still have the veg pizza available with me and would like ot know what can i do about it now and what action u guys plan to take against manju t for not listening to a customer carefully and spoiling my dinner to be more precise.
MY ORDER #278.
please take action on this employee of your's Manju t and make sure she does not repeat such mistakes in the near future.
regards
Lopamudra
stupid automated robot
For years 17 to be exact-I have ordered from my local Domino's Pizza. Now they have some STUPID automated robot who directs you God only knows where for your pizza order. Is this truly what technology is all about. No communication--no way to correct an incorrect order.
In the past you were always pleasant to deal with. Now you are ANNOYING!
Thanks to your new age -- let's have no communication with the PUBLIC cyber geeks from whom I shall never order from you total loosers. The inbred, fearful of actually communication with another human android who created this new program should be immediately zapped into cyber space where he shall no doubt fine others of his ilk who have no social skills whatsoever.
The complaint has been investigated and resolved to the customer’s satisfaction.
Totally agree. I will never order from them again because I can't stand talking to a robot.
incompetence and poor customer service
I ordered three pizza's that took the attendant over the phone 15 minutes to process. I did ask for a slight change in the order after the initial order took place and it seemed to be a "moving the mountain process"
Finally get the order straight, or so I thought I did. The next day I happened to check my online bank records only to find that I was double charged. I proceed to call the establishment only to have them tell me it would be best to call back later when the manager got in. I politely said it would be appropriate for them to call me when she gets in. The employee told me he wouldn't take my number.
The clear message here is. POOR CUSTOMER SERVICE AND INCOMPETENCE.
THIS IS MY LAST CALL TO DOMINO'S PIZZA...
BERNARD PETERSEN.
I order a pizza onthe phone to go pick up the boy from dominos pizza toke the order with out asking a name
when i get there 2 guys ask me what was my order, they both see my pizza wasn't done after another one came and ask again, well my pizza wasn't done, i ask if that was possible after 2 guys ask for my order one of them said that i wasn't right and just because i was complaining he said that he won't do CHAT for me . I said that what you do here and he answer YES that what i do CHAT, nobody did nothing else and i left with out a pizza or a sorry, people like this should n't be working in dominos or saing that the pizza is CHAT please contact me i want this worker out of dominos or this will go to the news as advice to others custumers thank you
Lack of supervision by corperate I think is the major problem with this company.
Every resteraunt should at least have cameras through out the business to avoid some of the past problems that made national headlines.
If employees can get away with the food contamination can you imagine what else goes on there.
I have noticed that employees at Domino's do not use gloves to prepare anything that goes in the oven. That is just gross.
I bet if the company franchise owners showed up more often they would catch a lot going on that should not be going on in this food chain resteraunt.
Step up management and hire more mature people to run your establishment that you have invested in, and watch them close.
I have met some of the people that work at Domino's and I would not trust them to prepare my food or fill in my credit card slip.
Thats what happens when a company hires mostly young and as far as one of the guys I know says the company does not require drug testing. So who do you think this company hires anyway. People that do drugs.
The customer should always put down the amount they want to tip on the credit card slip if it is 0 dollars and 0 cents.
I don't know about the outcome of your situation, but most people don't realize that if a store mistakenly charges a card and has to credit it back, it can sometimes take 3 to 5 business days. As a bank employee, I've had to pass that news to way too many customers, so I know that the businesses obviously don't make that known to their customers.
I am never ordering my food online again.
For the first time I put my order in online, I have my daughter pick it up for me. No hassle right?, wrong! A couple of days later I get my bank statement in and what do know, they charged a fifteen dollar tip. I asked my daughter if she had done that and she tells me, " I don't even give my sister a tip and she works in a restaurant." That is a direct quote. I call to see what happened and I just get the run-around saying you need to call here and there and then get sent back to the same people I had talked to in the first place. I don't get any answers and I honestly don't know what to do next. I seriously feel like picketing outside this establishments and wish to have a few choice words with them. I guess we will never eat at Dominos again. They dont deliver out here and we literally have to pass Pizza Hut and Papa Johns to get there. Well no more.
On 06/12/08 at approximately 06:59pm I ordered a Pizza from Dominos. I was told by the Order Status pop-up that the delivery would take 80 to 90 min. at 08:15pm I called and ask about our delivery I was told that he just went out 10min ago, at approximately 09:12pm I received a call which my answering machine pick-up, it was from Dominos clerk stating that "we are not in their delivery area, have a nice night". This was 2hrs 15min from the time I ordered! The clerk could have told me that when I called at 08:15pm. I have 3 kids and 2 adults waiting on that pizza. The service there is so bad the owners need to fire all of them and start over with new people. The worst thing is that the Manager, he said is name is David, was the one to say we are not in their delivery area, have a nice night". No sorry or anything. Bad service!
poor delivery skills
My son order pizza at 915pm and I called [protected] to contact the dominos pizza branch. I spoke to the manager, I was told it takes 1hour to 1.5 hours for delivery. So we waited, then I made a another call about 2 hours later. Still no pizza I felt bad and as if I wasn't important enough, to be treated and disregarded like I was. My feelings were hurt but not as bad as my kids. I really did not appreciate this. Finally the pizza arrives 2hours and 20minutes later. Then I was told that he would discount $4 off. They should have been free. At least that is what the ad and commercials say.
poor customer service, manager hung up
I ordered pizza from hotel room. About an hour later I called back to find out why Pizza was not delivered. They did not have a record of my order and the manager got on the line. His name is Russell and he said my card did not process and I said I had another card why did he not call the room. He said there was no answer when he called the hotel. I said I was sitting here in the room waiting, the phone never rang. No one asked for my number and no one called me back. He hung up on me. I called back and asked for his last name and he said " I will never get his last name", then hung up. I called back and he hung up again. I wanted my pizza I ordered.
rude manager
Mr. Randy yelk the manager at the domino's pizza restaurant located at 175 south southwest parkw ste 8 Lewisville, tx [protected]
Phone: [protected]
Store number: 6931
Was very rude when asked about a delivery fee that was not printed on a coupon for a free pizza. I think his attitude was not cause for and something needs to be done about him. I will make sure i pass on to everyone about his rudeness (word of mouth). Thanks.
poor service, no delivery!
On 3-11-07, aprox. 7pm, I had a friend over at my new house ordering pizza from the above store . We had been painting all day and were in no joking mood. We placed an order, the only thing my friend got confused with was whether or not the street was ave. ct. etc. They actually called us back and said that we were calling in a prank, when after I verified...
Read full review of Domino's Pizza and 163 commentsterrible service
An employee of Dominos Pizza in Santa Cruz California told me that my pizza would be at my door in 30-45 minutes. I called one hour after it was ordered and told them that my pizza had not arrived. I then called 30 minutes later, and finally my pizza arrived one hour and thirty minutes later. They told me that there was a new driver. So they accepted blame, but did not offer to bring me a hot, or warm pizza. So, they told me to wait, and they just came back and took the pizza after waiting over 2hrs. This is ridiculous, they accept blame, but wont offer to help fix the problem. This is why managers at the Dominos Pizza should at least be a little educated and develop some social skills, and problem solving skills. I would strong not recommend this place to anyone. You can contact this Domino's franchise at [protected], located 2391 Mission St, Santa Cruz, CA 95060
On the bright side, cold pizza is pretty darn good.
About Domino's Pizza
The company's menu features a wide variety of pizzas, including classic favorites like pepperoni and cheese, as well as unique specialty pizzas like the Philly Cheese Steak and the Wisconsin 6 Cheese. In addition to pizza, Domino's also offers a variety of sides, desserts, and drinks.
One of the things that sets Domino's Pizza apart from other pizza chains is its commitment to technology. The company has developed a number of innovative tools and platforms to make ordering pizza as easy and convenient as possible. For example, customers can order pizza through the Domino's website or mobile app, and track their order in real-time using the company's GPS tracking system.
Domino's Pizza also offers a number of unique delivery options, including its famous "30 minutes or less" guarantee. If a customer's pizza is not delivered within 30 minutes of placing the order, they receive a free pizza voucher for their next order.
Overall, Domino's Pizza is a popular and well-respected pizza chain that has built a loyal following of customers around the world. With its delicious pizza, fast delivery, and innovative technology, it's easy to see why so many people choose Domino's for their pizza needs.
Domino's Pizza Customer Reviews Overview
One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.
Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.
Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.
Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.
Overview of Domino's Pizza complaint handling
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Domino's Pizza contacts
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Domino's Pizza phone numbers1300 888 3331300 888 333Click up if you have successfully reached Domino's Pizza by calling 1300 888 333 phone number 36 36 users reported that they have successfully reached Domino's Pizza by calling 1300 888 333 phone number Click up if you have UNsuccessfully reached Domino's Pizza by calling 1300 888 333 phone number 40 40 users reported that they have UNsuccessfully reached Domino's Pizza by calling 1300 888 333 phone number+1 (800) 366-4667+1 (800) 366-4667Click up if you have successfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number 3 3 users reported that they have successfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number Click up if you have UNsuccessfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number 4 4 users reported that they have UNsuccessfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number+1 (734) 930-3546+1 (734) 930-3546Click up if you have successfully reached Domino's Pizza by calling +1 (734) 930-3546 phone number 0 0 users reported that they have successfully reached Domino's Pizza by calling +1 (734) 930-3546 phone number Click up if you have UNsuccessfully reached Domino's Pizza by calling +1 (734) 930-3546 phone number 0 0 users reported that they have UNsuccessfully reached Domino's Pizza by calling +1 (734) 930-3546 phone numberRetail Sales+1 (216) 832-8789+1 (216) 832-8789Click up if you have successfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number 1 1 users reported that they have successfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number Click up if you have UNsuccessfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number 0 0 users reported that they have UNsuccessfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number
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Domino's Pizza emailscustomercareteam@dominos.com100%Confidence score: 100%Support
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Domino's Pizza headquarters2107 Macarthur Dr, Orange, Indiana, 77630, United States
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Domino's Pizza social media
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seriosly get a life you my dear are rediculous theres a little thing normal people call cash we use it to buy things here on earth!