SUBMIT A COMPLAINT

Domino's Pizzalate delivery of pizza (+1hr + 30 mins) - canceled

Dear dominos Pizza (Customer support)
Greetings
I would like to express my disappointment from your Dominos pizza located in Saudia Arabia, Jeddah (Jedda, Alafa district - Um Alqura branch) unsatisfactory level of service. I have expected much more from a prestigious and reputed international company that have all cultures and races, operating in virtually every major country across the globe,
Unfortunately, I can't help but submit this letter of complaint hoping for a fast and adequate resolution and corrective action for this repetitive problem.
My complaint is regarding LATE Delivery of pizza (+1h : 30 mins)
Details are Below:
Order number: 4988 (made the order online using domnios pizza saudi arabia website HTTPS://WWW.DOMINOS.SA )
Store (Branch) Details:
Umm Al Qura (#62783) ar Rihab jeddah, SA 62783 Umm Alqurah Street
I decided to call the customer service ([protected]) in Saudi arabia, a lady picked up the call and she mentioned that the delivery will take up to one hour so by 19:06 I should get my pizza
UNFORTUNETLY
I made the order online @ 18:06, and then waiting the delivery, I have received a phone call from the driver saying that the delivery will be late and will deliver the pizza after al maghrib prayer that means it will take +1h:30mins from my order time. he mentioned that there is lack of drivers, only 1 driver per shift. So, I told him to cancel the order since it will take a long time and I will submit a report of complaint about this issue
As a loyal customer I have to submit this report of complaint to many channels and I will make sure that it will reach even the higher management to take a solid action on this repetitive issue
I look forward to hearing from you as soon as possible to resolve this problem.
As a loyal customer I have to submit this report of complaint to many channels and I will make sure that it will reach even the higher management to take a solid action on this repetitive issue
Sincerely:
Engr. Rayan H Alotaibi

Ra
Jun 06, 2018

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