Domino's Pizza / poor customer service
On Saturday 8-09-08 around 6 pm I was going to call in an order to Dominos. I had called to place the order and I had explained to them that 2 weeks prior I had a order and it had been not filled correctly and the mgr that day said that the next time we ordered we would receive a free lrg pizza for the complications at our next order to just give our name and number. So before I placed the order I had explained this to them so there was no confusion. The young lady on the line said she would have to get her mgr to pull that up because she did not have the authority to do so. A few minutes later a manager got on the phone and asked my number so I gave it to him he said that there was nothing for that number. I said well maybe it was in under my husbands number so I gave him that number. He then told he they were both coming up as a new number. I said I didn't understand that considering that we have ordered from there several times. H e said I cant do any thing unless you give me the right number. I then said well maybe it was under my mother or fathers number. He said he checked those and they came up as a different last name. I told him I didn't understand since it was just two weeks ago and I specifically asked the mgr that night for a paper with his signature saying this was a free pizza since had pretty much paid for it anyways and he said no that it would be saved in the computer. Then the mgr said well I cant honor this deal then if you have another number call back then and hung up on me. I then called him back asked for his name he said it was Shane and asked for a number to someone higher up for the rude customer service he said go on dominos.com I don't care and hung up... I have never been treated this way they should not offer free items or discounts if they do not honor thm this so called manager was rude and disrespectful I cant believe an employee of this nature is working in customer service. If I was to go thru this everytime I call that will be the last time and I'll be sure to let all my friends know of the rude inappropriate customer service at this store. It was ridiculous and uncalled for. Thank you and hope that something will be done to resolve this much unneeded matter.
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