Domino's Pizza
reviews and complaints

I would like to Complain about the Service I had on the evening of 14th February, I ordered a Pizza at 19.09, (as per Receipt) and after an hour waiting, we rang Staines Branch and asked them where our Pizza was, they had no recollection of a Pizza being ordered, so we ordered again, but this time it was 20.10, by the time the Pizza arrived in was 8.30. Although they had no order for that Pizzam the timing on the Receipt was 19.09, I know it is or was a very busy Valentines night, but to wait and hour and a half which was totally unacceptable. I think they realised their mistake and gave us measley Garlic Bread with no apology. I would like to know how you are going to rectify this mistake and make sure that when we order again from you(if ever) we will not be treated like this again!

i order 3 pizza and chicken kickers with blue cheese.i didnt get blue cheese i got ranch, so i called back and told the guy i wanted my blue cheese and he said he wasnt sending the guy back just for blue chhese.so i told him i didnt want the chicken kickers and wanteds my money back, he told me i would have to call back tomorrow.i asked him his name and he said he wasnt going to give it to me and he said he didnt have to give it to me.i asked for the manager on duty name and he said that she wasnt going to give me her name either.i said to him is this how you treat all your customers.at first he told me there wasnt anyway he could get ahold of the driver and when i told him the driver had a cell phone because the driver called me when he was outside thats when he said he wasnt sending the driver back just for blue cheese.i threw the kickers away because i cant eat them without the blue cheese and i would like my money back please.i cant believe i was treated like that.i spoke to the guy at 925pm.address is 59 mill pond road apt d32 [protected].i dont have a camera to show i got ranch..

I ordered a pizza from dominoes queen st auckland city and it had a big black hair on it.i rang them back and with alot of convincing they said they would bring me another one for free.i waited an hour and they didnt turn up so i had to ring back and when i did they said it would be 2 minutes away.so i waited another half an hour and had to ring back again.they kept acting like they didnt know what i was talking about.then another hour later i finaly got my pizza.iam not impressed, itz very unhygenic and slack, im not happy.

Jan 18th 2011...Called in an order carry out for a 1 lrg 1 topping pepperoni for 7.99. When i got home started eating the pizza.The crust tasted like dominos crust use to taste. (nasty and flavorless) It didnt taste like it had the garlic sauce on it. I called them and told Chris which claims to be the general mange, what the pizzz taste like. I wasnt calling for anything free just wanted to let him know how it taste and i didnt like it. This guy (chris) said i know the sauce is on there because i did it myself very rudely. I told him it didnt taste like it and i have over half a pizza left and i will bring it to him to taste it if he wanted. At this time im upset because he hade a very smart tone and pretty much told me i was lying. I asked him for his last name because i was going to write a complaint but he refuse to give it to me. So i said thats fine i dont need it i will give the store location (jefferson ave texarkana ar 71854) when i write my complaint. All he said was ok sir. Didnt even try at all to listen to my complaint. He was so unprofessional and he was suppose to be a manger. With that note i wont even eat there anymore if dominos has people like that working for them. He hade no right to get smart with me because i didnt like the taste of the pizza he made. I tried to take a picture but how can you take a picture of taste. Again, i will never buy dominos pizza again. He ruined it for me.

well, i called up for my daughter and she was asleep and needed know what time she started work that night, so i could wake her up in time for her to get ready, i called up introducing myself, but was given a rude introduction of what store, and the name of who was taking the call, i politely asked what time my daughter started and all i got in return was '5:30 until 8:30' and followed by them hanging up, i didnt even have time to thank them for doing that for me. i later found out when my daughter woke up that it was the MANAGER ! being a manager he should have known better, im so disappointed that i got spoken to like that, and his attitude and customer service needs adjusting

So I ordered two medium pizzas for my boyfiend his little brother and myself. One pizza was a chicken with peperoni pizza and the other was a peperoni and jalapeno pizza. Keep in mind that no one else ate the pizza and this was the only food we had in common eating the whole day. That night my boyfriends little brother could not sleep because he felt ill. He wanted to throw up and had diareah. That next morning my bf and I had finals and we started feeling really sick he complained that he had diareah and that his whole body ached so he couldnt focus on his final and in turn failed the final and failed the class. Later that day he went home and I met him there. We were both really ill with diareah, vomiting, body ache, fever, and our heads throbed really bad if we started to walk. We were bed ridden for two days after that feeling really sick. I tried contacting domino's pizza and all they could tell me was that supposedly they called over 150 people who had their pizza that day and the day after and they all were fine, oh and that supposedly they tested their own ingredients from that day and that once again everything was copersetic. Yeah of course if this was my buisness I too would do my "own research" and find that everything was perfectly perfect. All they could offer me was credit for more of their food.. ewwwww no thank you! Moral of the story is DOMINO'S = FOOD POISONING!

I placed an order online and was called from dominos within a few minutes. The woman said they are unable to deliver my order if I can pick it up. I told her she can cancel my order because I have no means of transportation to pick up my order. She then said that she will have someone deliver it. Half an hour goes by and they call me again stating they are unable to deliver my order. I go online and check my account to make sure im not being charged for an order I never recieved. They were charging me for the order so I call and speak with the manager. He states that they refunded the money but my account is showing that they are charging me for the order. He said if I wanted the refund to speed up I need to call my bank. I called the bank and they said the only person who can speed up that refund process is dominos and the manager keeps saying he cant do anything about it. Horrible experience! I will never order from them again.

Two days ago, I bought two specialty pizzas on sale for $7.99 each plus tax. One pizza was fine, but the other was not.I ordered one of the pizzas a supreme specialty without onions and I told them that my daughter and I were allergic to onions. I got home and we had almost finished that pizza when my daughter and I started wheezing and gasping. I peeled back the cheese and found onions hidden there. I brought what was left of that pizza back and told the manager what happened. He gave me my money back on the messed up pizza only and did not even appoligize for it and acted as though it was my fault for not checking the pizza before eating it. Personally, I think he poisoned us on purpose because why would toppings be hidden under the cheese?

I placed an online/internet order from Seattle for my Mother in Arab, Alabama. I ordered her plain barbecue chicken wings and one of their chocolate desserts. The plain chicken wings arrived but the dessert didn't. When I found out from my Mom they didn't arrive, I called Arab, AL Domino's to complain and for them to get her dessert to her. I also complained on the Domino's website. When I called the Arab, AL store the female asked me if I was "ordering this from somewhere else?" I said yes, I ordered it on the Domino's online/internet site. "Well we have had people say they got empty boxes." What does that have to do with my Mother's dessert? It's the 21st century Arab, Alabama, and Domino's offers to let you order by phone, or by internet. I chose internet. I'm responsible for ordering and paying, you are responsible for delivering the ENTIRE ORDER. If you don't trust people have them sign for it, yes I received this and that. THE WORST DOMINO'S I'VE EVER BOUGHT FROM, in person and online. We will never do business with them again.

ordered pizza at 6:03 and was told that the pizza would be delivered in 30-45 minutes. At 7:07 we called to ask where pizza was since it has been over an hour. Was told by a female who picked up the phone that the drive tried to deliver, no one answered the door. Since we did not leave the house, I told her that this was not true...she then said he tried to call and gave my phone nunmber. I told her that was the correct number but no one called. Since it is easy to check the "recet" call list, easy to verify. She then said that she had also tried to call. It is amazing to me that they are so worried about having to discount pizza due to their ineptness, that they would lie about the details. She proceeded to say that they would be happy to make another pizza and deliver it frest but she would not discount...are you kidding me? That was not the point, she never even aopologized and we never got our pizza. Terrible customer service! Highly suggest using pizza hut or I Fratelli if you want pizza in Grapevine.

I order the special pizzas ! (2) for 5.99 each and the driver show up with one pizza for $14 dollars, they doing scam every time they can, beware with DOMINOS PIZZA, I call the manager and he stay that the online order was 1 pizza. I don't care about the money, I care about the scam, I tip the driver very good, they never try to fix the problem, how in hell I order one pizza for $14 and call about the 2 for $14 the same time, I WILL NEVER ORDER A DOMINOS PIZZA NOT MORE ! the PIZA place was in port saint lucie and the manager's name is JOHN, HE HAVE NOT COSTUMER SERVICE AT ALL, NEVER EVER EAT DOMINOS AGAIN. BEWARE ! of the scam. Frank Tuero.

Dear

I am employee of dominos pizza stroe#3338.

As I wanted to get transfer from my store to another store — my gm (Anowar) terminated me without explaining me anything.
I noticed him last week that I can not work for due to exxesive traffick while I come to dominos after office hour.

I communicated with another manager & was agreed to hire me which is near est from my home.
Anowar created artificial complain against me that I am no late no show. Though I told him one week advance.

I will suffer in usa with my family for loosing the job. I am single earning person in family with my wife & baby.
As per my attorney — if I won't get back my job within two weeks from today... He will file a sue against dominos pizaa.

Pls take immidiate action & let me know your decesion.

We ordered Dominos Chicken Kickers for my son on his 6th birthday. He loves them and requested them on this special day. He choked on a 1.5" bone which appears to be that of a chicken wing. We called the store right away and they laughed. This was 3 weeks ago, we have talked to Tyson, the USDA, and FSIS. They broke federal guidelines by not tracing the product, we were told the store discarded the packaging even though we called within minutes of receiving our food. Further, Tyson had a lawyer write to us and tell us to sign papers or go away when we asked basic safety questions. There is an entire story that goes along with this. Please check out the site at www.kickersbone.com

I ordered two pizzas and was watching a hockey game. I didn't get my pizza Dominos thought I phoned in to cancel my order. I didn't and got a call over an hour and 20 minutes later saying that they made a mistake but will bring the food right away and give me 50% off. The food got here at the two hour mark. It was cold and tasted like cardboard and I only received 5$ off. I called back immediately and asked for a new order stating that the pizza was horrible. The Owner/manager argued and said that he gave me 50% off and wouldnt do anything about it. I then tried to go over his head and phone Dominos Canada but all I could get was an answering service and no phone call back. THANKS DOMINOS FOR GUARANTEEING MY PIZZA AND SERVICE. It is a shame because I have been a loyal customer for years.

This has been the worst job I have ever had. This dominos located in sebring florida is a joke. The owner of the store tim jones couldent run a store if his life depened on it. He dont know how to handel customer complaints, he lies and cheats on his paperwork and has his managers do it also, he has people clock in and work for him when he dont want to be there and he pays them cash under the table to keep there mouth shut, he uses out of date products because he dosen't want to throw them out. The corperate store hours for his store is 11am to 11pm on mon-thur and on fri-sat there 11am to 12pm and on sun its 11am to 11pm but this isent what he does he closes an hour early everyday because he tells everyone he's loseing money. If I were dominos I would take the time and do a thurough investagation on how he runs the store and how his emplyees are treated.