Domino's Pizza
reviews and complaints

I am seriously disappointed with Domino’s the past two weeks, and will not be ordering from them again. Last week I ordered 2 pizza’s online, only when I paid by paypal even though I got an email saying I had been charged, the order status came back as not placed. I called the shop in Erith and was told that the order wasn’t on their screen so I should place again, and mentioned that had been charged and the young lady said it wouldn’t go through. However on checking my statement this week I can see that I was charged twice as thought, so need to know how to claim this second charge back.

My problem tonight is that the order I placed again on line was incorrect when it arrived. When the order arrived I received a cheese and tomato rather the ham and mushroom, so called the shop to advice. A young lady explained that on their screen it says cheese and tomato, and the manager says that they can’t do anything about it… I wasn’t happy with that reply as I had it in black and white what I ordered online, and spoke to the manager. Approx 40 minutes later a ham and mushroom arrived, and to be honest it looked as though it had been thrown around the floor before being brought to us. In actual fact I was going to bring it back to the shop, but my son was hungry.

I think to be honest it looked like it had been thrown on the floor. I have written to the branch to complain so will see if I get any response. My son said it tasted like it looked and threw most of it in the bin, no wonder they ar eoffering buy on eget one for a fiver! it’s rubbish…

I ordered a pizza at Dwarka Delhi 110075 on 01/12/2011 vide order No. 336. Though the delivery of the pizza was on time but the contents were disgusting and meant to be thrown into the garbage or else could have been health hazardous. Certainly there was a huge time lag between the preparation and the delivery of the pizza. I am astonished, how this so called a leading food products company could deliver smeared eatables. Perhaps this might be the policy of the company to amalgamate abject items with the freshly prepared to fetch money.

I called dominos and ordered my pizza i got ione of my pizzas made correctly but the other pizza was missing a topping so i called back and they were rude answering the phones both times i told them it was wrong and they need to be more enthusiastic answering the phone and they were npt polite i told them i didnt want a credit i wanted a new pizza sent and made right . They sent the new pizza and i be darned it was made wrong again i gave up i didnt call back to have it remade a second time i just am making a complaint.

last night i ordered 3 medium pizzas. one bacon and 2 pepperoni.when i opened the 3 boxes the pizzas looked beat up. the cheese didnt look fresh, the pizzas looked like off brand frozen pizzas. the box under the pizzas were soaked in grease. then i tasted them. both types. they tasted like the old kind of cheap frozen pizzas u get in the stores. all of our stomaches felt bad.my breath tasted like well, bad. u figure that one out. i called them and they said that all theeir pizzas were like that.

the manager said that she didnt know what to say. ive been eating dominos for many years. it was good, then very bad. i went to another pizza place. then the owner got on t.v. and said that their pizza was improved and the boxes had their phone number and to let them know. the pizza became their best. it was great ! now the number is gone from the boxes. no more comericals about it and their pizza is the worst ive ever eaten from anywhere. the employees at that store seems to have changed and doesnt care. very rude employees and the manager has no clue what to do.

i hope they get back to great.they need someone who goes to these stores without any warning and taste the pizza as a regular customer. wait in line and all. thats the only way to know. good luck. i guess im going back to pizza hut.

We had arranged a party(picnic) and ordered 150 pizzas to Dominos Bathinda Store on dated [protected] amounting to Rs 6743/-. To our surprise all the pizzas were cold and the gathering was not able to eat these pizzas. Most of the pizzas were wasted. We took the matter with the store manager. But since the Store Manger Mr. Amit Kumar is saying that he will revert back with a reply in a day or two. But no response inspite of so many calls to him. Pl. help.

I ordered 2 veg pizza and was delivered 1 veg and 1 non veg pizza. Eating a non veg pizza is against by values. I called them back and ask them to send a a veg one as delivered and refund 300 rupees as the pizza will be delivered after atleast after 1 hour of the order time. They did the same but the pizza they sent was not baked properly and i had to throw the same. They did so as i asked for refund of 300 rupees.
THis whole experience was really very bad as it was against my ethics. What if i had not seen the tag and eaten a non veg pizza

I recently made a call to a popular pizza service - Dominos to place an order. After spending about 5 minutes in trying to make the salesperson understand my address, which wouldn't take more than one minutes since the directions are very clear, I had to struggle with a discount coupon that I wanted to redeem. The person said that the coupon was only valid for online orders, which the website didn't accept. Also, the discount offered on the paper coupons wasn't the same as mentioned.
Apart from that, I was shocked to learn that the service's promise - 'delivery in 30 minutes' wasn't kept anymore. i was told that my order would take 55-60 minutes to be delivered as apparently my address was difficult to locate for them. It is not difficult to note that the time being told to me for my delivery was twice as much as the service promises to its customers. I was refused the delivery within 30minutes on one of the main streets of the city, from where I volunteered to collect my order.
The address of the joint that I called is as follows :
Shop No.7, DDA Market, Sector-C, Pocket 8, Vasant Kunj, New Delhi, Delhi - 110070
The name of the franchisee managar is Bhuvan Joshi and the 'name of the salesperson is Neha.
This is the second time I am facing nuisance in placing a simple SINGLE pizza order to a place which is hardly 10minutes from my house.

we thought of ordering lunch from Domino's. checked its website where there was an offer that with 2 medium pizzas, one side dish we get choco lava cake for Rs. 25. when we called its outlet near our office, they said the offer is not valid and then one person said we would get 50% off on other pizza then other person denied that also. The information available on its website was misleading and they were not aware of what offers were going on in their own outlet!

its so disgusting getting such a response from a world class brand like Domino's... they need to improve lot on customer servicing front.

today i ordered my food online (a pasta bowl, coke, wings) the total amount was $18.67 so as i waited the delivery man finally came. when he did he gave my all my things and then i paid him with a $20.00 and $0.67 so he can return me my $2.00 back. but when i gave him the money he started walking away and i told him, "hey wasn't it $18.67?" and he checked his reciept and said, "no, it was $19.67" and was about to give me my dollar back so i was confused and asked to see the reciept which read TOTAL: $18.67 and he asked me with a [censored] little smile "is it ok like this?" (meaning if he could keep my change) i understand thay they work for tips as well but i mean to me this was considered stealing. $2.00 is nothing and i actually felt like giving it to the delivery man but i decided not too. Not after what he did.

We've had many problems with our orders not being correct and the food being made poorly. Usually the manager will correct the problems. Tonight we paid $28.50 for 8 pieces of bread with some cheese on it when we ordered sandwiches. When we called to make the order we specifically asked the lady if she could make sure our order was correct and right. She said she would oversee it. The sandwiches were not made right they were all 4 lacking meat. There was none! When we called back to speak with the manager we were handed off to the gen manager and she was rude and told us she wasn't the head manager. My husband talked to the head manager and she said she watched the worker make our food and they had the right amount of ingredients on them that there was nothing she was going to do about it. My husband and i were both offended and appalled at what she said and that she even let those sandwiches leave her store looking like that, not to mention both of their attitudes towards both my husband and myself.

Dear Sir/Madam,

This is Jothi Kumar from chennai. I used to go salem regularly officially. At salem dominos pizza outlet they are not giving tomoto ketchup packets to eat pizza outside. They are telling they will serve tomoto ketchup only inside outlet. When we are ordering the time is 10:40 PM so they are not permitting to eat inside so we have to take outside at the time they are not providing ketchup. what a shame?. Really very very very bad quality of service. This happened thrice. At least company can provide ketchup small packet only for who takes food outside or after business hours. Why company is not taking any action. Please provide some alternatives who order at the end of the business hours.

Regards,
D.Jothi Kumar
[protected]@gmail.com
[protected]

I have been having problems with this particular dominos pizza for a long time. I finally have some kinda proof that this pizza place isnt right. they charged me for a item that is normally offered as a complimentary item to customers. what i was charged at the drive through window was a different price that manager stated when i called to make a complaint. the corporations doesnt seem to care about the comsumers complaints! i have a reciept that shows i was charged for a item that is offered as free!

i ordered a pizza from my new number .It is your policy that if you get a call from new number you give a back call and 30 minute timer start their but i didn't received a back call and 40 minutes have passed that pizza has not deliver .then your delivery boy came and gave me a pizza and I said to him that you are late but he argues with me and say i'm not late I showed him my mobile when did I call him and what was the time now.he said this is your new number and we punch your order after we gave you a back call. I said that i haven, t received back call .Then he talked to the person who took my order and he said that he forgot to give a back call .then what is my fault that he forgot to give me a back call.so I want to say you that please give back my money
-RAGHAV KHOSLA
mobile number-[protected]
and the number i gave you when I was placing the order is -[protected]

Driver threatened me, threw empty energy drink cans at my car and revved engine as if to run over me when asked to move from my assigned parking spot. Called Domino's - spoke with manager Brandon Moore. He first told me - yes, I am the manager and we're closing now. I explained what happened, gave license plate of driver. Manager obviously didn't care. Didn't ask for delivery address, said he'd talk to him and hung up on me. I pick up pizzas at Domino's on a regular basis, don't get them delivered. No longer want to do any business with Domino's due to nasty response from the manager. Driver threatened to "get me". If something happens to my vehicle because of Domino's lack of control or even any type of concern, I can not afford to get it fixed. Having financial problems like many other Americans and Domino's was a treat. This is very disturbing.

I purchased two orders of boneless chicken bites and two orders of bone in Barbque wings last night, When my order arrived it was one barbque wing short. I called and was told I wouldn't get a credit, nor my wings sorry just my tough luck. I should have known when I waited on hold for ten minutes that I wouldn't get what I ordered. I only got to order because I hung up and called back and when she told me to hold I told her I'd take my order elsewhere if she was going to put me on another ten minute hold, so she took the order and didn't get it right. Was it because she was upset that I said I'd take my order elsewhwhere? I'll never know, but I can assure you I'm DONE with the half harted way they take care of their customers. I've had my LAST DOMINOES, and we ordered from them at least twice to three times a week. Lucky for me there's a Pizza Hut in this town.

So ive always been a faithful dominos customer. Theyve never been late and never got my order wrong, so, wanting some ice cream, me and my brother ordered a pizza and a tub of ben and jerrys, through the same way, on his computer, as usual, and awaited our delivery. We clearly selected baked alaska for ice cream, i have good memory and know what i saw.
Anyway, the delivery got here quickly enough, and i was hungry when it got here, so expecting it to be correct, i peeled the lid off of the ice cream tub and tasted a horrible flavour of walnuts... They'd given me the wrong ice cream. It doesnt even sound or look like baked alaska. Chunky monkey, baked alaska. Now im not, but what if someone was allergic to nuts or bananas etc, and didnt check the ice cream before they ate it and had a severe reaction?
So we decided to ring back, and tell them, as i was hungry and didnt want that at all.
When we rang there was an endless line of foreign employees who spoke quite bad english. When they stopped playing pass the parcel with the phone, someone finally asked what we wanted, so we told them they gave us 'chunky monkey' and our address, then they said 'but you wanted baked alaska!' ... As if questioning why we gave ourselves a chunky monkey which we didnt want, so he said he'd come and swap it, and theyd be here in ten minutes.
I was happier, and thought theyd be here soon, we live literally a five minute drive away, and it was at like 11.30pm so the streets were quiet. Every other order had arrived within at least 20 minutes, and thats when we order stuff like, 4 large pizzas with loads of toppings. Yet, it took them 55 minutes to pick up a tub of ice cream, drive down the road, and swap it for my other one? I was getting really tired, because id just broken up for a school holiday, and was tired and, like lots others do, really wanted the homely comfort of ben and jerrys.
Unforteunatley i was almost asleep by that time. And when it did turn up, the man just stood there, didnt say anything. And after a couple of minutes came out with.. 'have you got the other one?' so we swapped it and he just handed us the new one and walked right off. No thank you, no smile. Just generally moody.
I also know of friends with bad experiences with the manager, with him being VERY rude towards them, so from now on they go to pizza hut. Which i might do.
Anyway, i just wanted to share this because its really annoyed me after all those years.

Today, Wed., October 19, 2011, I was looking forward to having a good pizza with a friend. We have not had Dominoes in a while, and decided to give it a try. The pizza arrived cold, not even warm, it was very very skimpy on the topppings, (It was half pepperoni, half sausage), and it tasted horrible for the $19.84 + $4.00 tip that we paid. What happened next may just be worse...I called the store in Virginia, MN, and I was told that my complaints were pretty much invalid and it is just too bad that I did not like my pizza! So, I will never order a pizza from this business again and I will for sure make everyone aware of this BAD situation.

I had ordered a pizza from Dominos at 8:37pm on 27th Sep'2011 and got delivery at my doorstep at 09:13pm. I showed my call time to delivery person and the time he came to my doorstep and as it was good 6 minutes past 30mins - free timeline, I expected it to be free.
But when he called his manger - Satya Krishna, He said time we punched was 08:45pm and thus it's before 30mins. I said I can show call time, to which he replied I can change that (don't know how he justifies to update call time which has already happened..?).
Finally I paid him the amount, but they were indecent enough to not provide any chilli-flakes/ organo after this delay & argument.
What kind of service Dominos is claiming, when 30mins deadline is not respected neither customers are getting the deserved service/ treatment..?
A big NO to Dominos going forward, after so many years of association..!