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1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Domino's Pizza reviews & complaints 1475

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12:51 pm EDT

Domino's Pizza don't care about its customers

Your word against theirs right. That what it was with me. I order some hot wings from a dominos in my area (Baton rouge, la plank rd). I ate one box and didnt eat the other because we started feelin terrible sick (Food posioning. I email the customer service department like a good customer reported my probelm. They contact the dominos and told them to pick up the remaining wings that they would have them tested in the lab. Ok, I thought they were playing me the whole time. The results should take 6 weeks! Never call me back with the results. I call them they gave me the runaround. Basically in the end I was call a lye and didnt recieve anything. I wish I could sue them for what they did to me I will never eat here again. Mark margret or whatever his name over security is unfair! Long live pizza hut!

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3:41 pm EDT

Domino's Pizza bad pizza

Ugggh after reading a sign stating "large 10 slice pepperoni pizza for $4.99 pick up only" we stopped and taking our last $6 we paid for a Large? pizza..what they do not tell you is the large pizza comes in small slices and is NOT round like a pizza pie usually is..therefore your *large* pizza is actually a small pizza! also those so called great deals are stone cold and stale..we ended up having to nuke our pizza before eating it, but even after doing that it did no good it still tasted like the cardboard box it came in..we threw most of it away, we didn't have the gas or energy to go back or contact dominoes about our dissatisfaction instead we will never ever order from them again, even Little Ceasers ready to go pizza is 1000 times better then that ice cold stale cardboard pizza we spent our last dime on.

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6:58 am EDT
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Domino's Pizza made wrong pizzas twice

I ordered 3 pizzas online to be made at the dominos morisset which I use rather frequently I always order the same pizzas every time. We went and picked them up to bring them home to discover that 2 out f the 3 pizzas were wrong. We rang up and told the operator that the pizzas were wrong to be told at first that there was nothing they could do due to we ordered online but they changed their mind and said they will send a 3 new pizzas out with their delivery driver. We waited almost an hour before I rang the shop to ask were my pizzas were and told them I have 3 children waiting for their dinner to be told they left the shop half hour ago. I was then rang 15mins later by the delivery driver asking were my house was. About 10mins after that call he finally showed up music blaring loud as with the replacement pizzas no apology for the stuff around or nothing. I came inside to open the pizzas to find yet again the wrong pizzas aswell as they were burnt. I thought after seeing the pizzas stuffed up again I didnt even bother to ring the morisset branch as it was a waste of my time and credit on my phone. All I can say is that morisset dominos is the worst ever dominos I have ever been to I will never ever ever eat from that pathetic so called fast food industry again.

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3:57 pm EDT
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Domino's Pizza bad customer service

I order 2 medium pizza with pineapple ham at dominos pizza and 2 liter soda. My order was deliever with the 2 medium pizza but no sprite soda. I told the driver that I didnt get my soda and he return and said I didnt order no soda and I told him it is on my receipt and he implied and told me he will bring it right back. Well some time went by and no soda. So I call to the pizza place and explain it to the man on the phone stating to him that I didnt receive my 2liter soda and he replied and said the driver said that he deliever it toyou. The soda with the pizza and I told him no I didnt receive it he told me that he was going to bring it back because he forgot it. So the person on the phone said you are not getting a soda from us and hung up the phone on me. So I went up to the dominos and try to explain to the manger that I didnt get my soda and he said that he is going too call the police and the police got there and the police lock me up. I got lock up. I cant believe I got lock up over me not receiving my 2 liter soda. So now I had to pay money too bail my self out and now I have to pay a lawyer to defend me in court cause I been charge with a crime. All this over a 2 liter soda. The domino pizz place I will went to is 10649 braddock rd burke va. I would like for someone too contact in refrence to this complicated. This happen july 24, 2010.

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10:39 pm EDT
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Domino's Pizza horrible service

Ordered pizza online at 7pm on 7/15/2010. Site said delivery would be in 40 to 50 minutes. I called after an hour and was told my order "was out for delivery". It finally showed up 75+ minutes after I placed my order, but the driver did not have change for a $20 (the bill was just over $15). No way I was going to pay a $5 tip for this level of service, so I offered everything I had below the $20 which was only $12. Driver took the pizza away.

I called the store again. It took *forever* to get through this time. The manager on duty said "my driver tells me a different story and I believe him". Said the only thing he could do was to resubmit my order and they would redeliver it, but it would be another hour to 75 minutes. No apology for the late delivery, no apology for not being able to make change on the first delivery, no offer to accelerate the redelivery, no offer of any compensation (discount off of this order or even a coupon for discount on future order). In short, no acknowledgement of any issues on their part nor efforts to rectify it.

If this is the new Dominos, I want nothing to do with it.

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Stephanie
Opelika, US
Feb 18, 2009 7:31 pm EST

I called in my order and they told me it would be ready in 20 minutes. So 20 minutes later I walked into Dominos and stood there for 20 more minutes before anyone asked how I could be helped. I am extremely ticked off that sorry ### people like this have a job and decsent people that work hard are getting laid off.

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Jackeline Hernandez
Houston, US
Oct 22, 2011 3:58 am EDT

I ordered a Pizza and paid over the phone, it was taking to long, so I called to Domino's and the employee said they delivered but no one answered. We were all at the house waiting for the pizza and never heard anyone calling on the door. When I called, the employee had a really mean, bad attitude and said they were NOT delivering since they delivered already and were not going back. I stated I didn't heard anyone, but he said they were NOT delivering. I asked to cancell the payment since was already paid. I have beeing doing business with Domino's for years and this is a bitter really bad experience for my family and me. I will never ever order from Dominos again.

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alanadelarosa
Atlanta, US
Apr 07, 2010 6:21 pm EDT

I watched the online pizza tracker to see when the pizza was ready. I got there. Of course, it was not ready. Then the guy burned the thin crust pizza (which is nothing like Pizza Hut's). Then I had to wait for him to make another pizza while my other pizza (ordered 2) was just sitting there. Then, after I begged for a lava cake (even it was horrible but can't complain about the freebie), he gave me all three pizzas (so I even went home with the burned one~ewww). The guy apologized for being so busy. I asked him if he could give my daughter an application, he said "We are not hiring right now because business is slow". Did I miss something? WOW?

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4:31 pm EDT
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Domino's Pizza customer service

It takes a great deal to bother me but after a 4 year hiatus from Domino's I decided to give them another shot based on their commericals and stuff. So I order pizza to have delivered to friends. I specified on the order that the Cardholder ordering the pizza would not be at the apartment the food was being delivered but gave them my number to call with any questions. The pizza shows up at my friends but then the insist on an ID which they already know is not present since the order specifically reads the "Cardholder is not at the residence". They actually took the pizza back and probably threw it away (unless they recycled it) rather than deliver pizza that had already been paid for. I understand protect the consumer but in this case the consumer specifically stated the situation and no call was made to either clarify or ask questions. So Pizza Hut, sorry I left your side, but it won't happen again.

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9:35 am EDT
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Domino's Pizza really bad ohs

At 11:15pm July 3rd my partner and I went to pick up a couple of pizzas.

as we walked into the store there was music playing, they had it playing on full ball
to the point, i could not hear what my partner was saying, or anyone else for that matter.
They finally turned it down, and we were told that the pizza's would not be ready for
another 2 or so minutes, which was fine, no problem with that at all. But while waiting,
we saw one of the staff member's picking the topping off one of the pizzas, with his fingers!
after seeing that, we asked the girl if we could speak to the supervisor, she said that
the supervisor is not in tonight. So we either take our pizzas and pay or leave now. That is
when i got angry and asked her if she thought it was healthy for that worker to be picking at pizzas
with his bare hands. that we were just about to pay for? all she said was PLEASE LEAVE in a loud voice.
I was stunned as i am most amazed that she even had a job at Domino's by the way she was talking
to me. I refused to leave as i was outraged by this matter. Than a male worker worker came up to my partner
and I, to our faces and yelled F**K OFF or he will ban us from all Domino's stores in Canberra.
So with him saying that, my partner and I left. Just as we were out of the sliding door's
some of the staff, started laughing.I am still in shock and shaken up by it all.
I will never go to Domino's again and hopefully domino's head office does something about this.
But, i highly doubt it.

Store Details
Belconnen
Shop 1 Florey Shops 29 Kesteven Street, FLOREY, ACT 2615
[protected]

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Update by Stevo86
Jul 05, 2010 11:51 pm EDT

well you should be using gloves and you shouldn't be picking at somebody's pizza

common sense

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Lord Dan
Gold Coast, AU
Jul 06, 2010 12:00 am EDT

I work at a pizza place at the moment, I know that, for one.. you are REQUIRED to wear gloves under the Health and Safety Act QLD. Failure to do so could lead in a class action case against Dominoes.

Before you go around making smartass comments, please think before you type. This is coming from someone with Experience, I didn't wear gloves when working at Red Rooster and they got me on Film.. I got totally destroyed and almost got fired from my job.

On the other hand, you don't HAVE to wear gloves when MAKING the pizzas, as when they go in the oven, the germs burn off and it's perfect, but if you're picking at toppings AFTER the pizza came out with no GLOVES. That could pose as a big problem.

Please hang yourself now Dawniette, you know nothing.

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2:16 am EDT
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Domino's Pizza abusive behavior of staaff

On 28th june 2010 around 7:45 pm i visited Dominos my order include a 'chocolava cake'.

The Quality of the cake was worst ever. It had no chocolava in it, i.e. it had no chocolate syrup in it.

So when i approached the counter i was asked "Are you blind?"
I replied that "No I am not blind but the amount of chocolate is negligible compared to what is have experienced in other cities."
And i returned the cake back.

The in-charge at that time instead of accepting the defect started abusing me saying "How dare u return my food. I m in-charge here. You poor ### you have never tasted a chocolava cake. I have done training from Calcutta and you'll teach me?" he was already shouting at the top of his voice.
So i said "you should behave with your customers"
Then he outraged and abused me to maximum extent calling names such as "Mother###er, Sister###er, I'll beat you to death, I am not wearing bangles, meet me outside, etc."

Now this event has changed the image of the Brand "DOMINOS". We come to dominos for the consistent quality of your food. But now no quality is maintained and even we are abused if ask for the quality in food.

Hope the administration will take care of the so called in-charge of this event or else we will have to go somewhere else for dinner where we are not abused.

I am a educated student. So i am incapable of replying to the abusive behavior. Thats why, i am informing you rather than fighting with your staff or complainting to the police.
Because I have complete faith in you and your brand name.

hopeing for a reply soon
Sagar
contact no. - [protected]

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10:40 am EDT
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Domino's Pizza dominos bangalore - brookfiled branch suckss!

Dominos Bangalore - Brookfield Branch Suckss!

I have been a regular customer of Pizza Hut but recently their branch has been shifted and I was forced to order Pizza from Dominos/Brookfield branch. I tried ordering from that place at least 3 -4 times in the last few weeks. On sundays if you call after 9pm they either do not pick up the call or they put you on hold. Such a lazy staff I have never encountered with. They have a very bad staff I must say. Last time when I called I was really hunger and wanted to have pizza badly but when I called they said there is no power and that they will get back to me in 10 minutes but that never happened.

Today again when we called them up they put us on hold for almost 15minutes. We cut the call and again tried ( not to eat the yummy pizza but out of desperation because there is no other choice)

If a person is shifting from one brand to another, it is your responsibility to make sure you try to retain the new consumer and not offend him or her in such a way that he or she would never want to try your service.

I would appreciate if your management at least try to look into the problem and have a check on the staff whether they are doing their job perfectly or not.

Ashley
[protected]@yahoo.com

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Customer Banglore
, IN
Jan 17, 2011 4:36 pm EST

Any Dominoz authorites READ FULL and If u guys have any serious ness in this bussiness or looking for future take some PRECAUTIONS r else we know how to kick u r ###.

I am a regular customer for Dominos. Dominos Staff sucks... We can say these dominos people are the worstes service in this bussines. ###ers... First thing they don't have a habit to take feedback from customer after sales. Because they know we fire them because of quality service. Every time..! Ever time. When any customer calls them... first thing irritates. They will pick the phone and ###ers keep explaining the menu. There mother asoles... "A man without a listening power is equal to prostitute... they just do it for f... sake... like this dominos also into same bussiness. I suguest to stop selling pizzas n start prostitute bussiness beeter for Dominoz... Why the hell they will say they have service till late evenings. Bangalore - Cunningham - Branch. They won't recieve calls properly, they will put for HOLD for long time. No in time delivery some times it pass 45 to 50 mins also.

Any dominos people reading this may think how bad words are mine. Think a regular customer got irrated and furstated because of u r worst service then who the hell will come for u r dominos. I am going to paste the in atleast more than 500 common web links where people will read the feedbacks.

Who gave u the rigghts in india to do bussines those are the asoles... because they take money n they never look whats hhappening with u r bussines.

### u guys ... Domions is worst.

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9:10 pm EDT
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Domino's Pizza over charged/ false advertising

company delivered product over an agreement of price and charged a different price. My wife end up paying more and to top it off, company didn't even delivery the right quantity for the money. Also a manager by the name, JOSH PREUSS, was complete rude, very inconsiderate, and performed very bad service for your company. We suggest some be done regarding this matter at least consider looking into the scenario.

thank you

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4:26 pm EDT
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Domino's Pizza argumentative mgr

Ordered 2 Med 2 topping pizzas and ask for special.5.99 each ..delivered
When they got here The price was 32.00.
Thinking there had been a mistake, called mgr and was told we didn't ask for special..we had to pay full price...he was so rude and unwielding to refund the difference. Called back few days later and ask for dist .mgr and said he didn't have one ...same horrible mgr...will contact corp.mgr...WILL NEVER ORDER AGAIN...was it worth it to loose business

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blame the parents here
dfd, CA
Dec 06, 2013 11:17 pm EST

"...was it worth it to loose business"

Technically, to be honest they don't care of they "loose" or lose your business because they have thousands of other customers.

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Kevin From London England
London, GB
Dec 06, 2013 11:07 pm EST

How come on this site people mistake being told no as rude?

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8:59 pm EDT
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Domino's Pizza inept preparation and service

I placed my order oat 7:10 PM online. Our food arrived at 7:50 PM. 2 of our subs were made incorrectly (they had cheese and I ordered no cheese bacuse my wife cannot eat cheese). I called at 7:55 & spoke to the manager (Bryan?) & told him the problem & he agreed to send out the correct subs. He repeated the order correctly. At 8:45 we called inquiring & were told the subs would arrive in 5-10 min. 25 min later the subs finally arrived - with cheese on them. When I called back & told the manager that the subs were wrong again, he showed little concern that my wife could not eat cheese. He said I "should not be mean" and he hang up on me after I asked for a refund. My wife, who is breast-feeding our 11 week old, had little to eat for dinner that night as a result. I am shocked at the gall of this man particularly from a manager. I know the industry & I know how difficult customers can be. I was not difficult. This employee was rude, offensive & inept. I seek no damages, but people need to be aware of store 6082 in New Market MD. I am busy with a job and a new born. I do not have time to craft complaints, but this was absurd!

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4:53 pm EDT

Domino's Pizza this is false advertising

Dominos restaurant located at 59 Glenridge Avenue, Montclair, NJ 07042 regularly claims that it doesn't participate in the advertising prices on television, in this case and 2 other times the $5.55 deal is called a "$7.77" deal by the manager but he will "honor" the $5.55 price.

When I order a sandwich from them, every single time, they put less than 2 tablespoons of filling in a sandwich that is pictured as a regular sandwich with at least an inch of filling both on T.V. and print.

This is FALSE ADVERTISING. The sandwiches made by this store are obviously under filled due to the management wanting more money for them.

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8:12 pm EST
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Domino's Pizza poor product

My family orders often from the Domino on Hyw. 59 in Mandeville, La.. The pizza is a;ways cold and orders are not filled properly. 3/13/2010 our order was cold and seemed to have been dropped before getting to our home. The service is terrible and the product is worse. There are not many fadt food delivery in this area and Dominos is very close to our home. We have spent a lot of money at the store with hopes that the next order would be better. NO SUCH LUCK! I would like to hear a response to my complaint soon.

Thank You for your attention in this matter.

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Tina :)
Kingaroy, AU
Apr 12, 2011 11:17 am EDT

I live in Kingaroy OLD, My family and I order Domino's at least twice a month, and roughly speeding $50-$70 each time which is a lot of money to my family. My complaint is that we had to wait over an hour for our pizzas on the 12th of April 2011 and when they Finley delivered them we had only got half the order. I had rang the Kingaroy Domino's store and a junior had picked up the phone and the Manager was standing behind her telling her what to say I was rather upset with is as i have two young children waiting for their tea as they are young they didn't under stand and were getting quite upset about not having tea at this late of night, we had finely gotten all our order witch was six pizzas and it took them over an hour to deliver them and all we got was 1.25 l of coke. We had apologist's from the driver and the junior that i was on the phone to but non from the manager, they we under staff and under organize as far as i am concern it shouldn't take this long... This is not the first time that this has happened to us the last time my family had to wait over three hours to eat just because they said that they had forgotten about as and had NO apologist's from non of the staff about this.. We always hope our next order is better.. BUT NO JUST AS BAD!
Hope to hear from response soon..
Thanks for your attention.

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11:22 am EST
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Domino's Pizza I didn't get pizza

Hi, this is bidyut I ordered pizza yesterday but I didn't get when I called there, they cheated with me and I ordered again buy one get free that also not provided me and after that I spoke with manager he told me u given wrong numbers but I gave my numbers when ordered csr pickup my call his name ganesh and I told coupon code - advo2 and my number [protected] so many times happened like this so kindly u reply me what your domino's service

Thanks u
Bidyut
[protected]

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dudertonmcnally
, US
Mar 09, 2010 8:55 pm EST
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Giving out your phone number on the internet is really gonna help, huh? Especially in India... You're just asking for trouble. Go worship Allah to towelhead sand ### ###.

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5:50 pm EST
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Domino's Pizza put on hold for long time

I called to make an order from dominos pizza on broad street in new castle, indiana. I was put on hold for 15 minuates and no one came to phone so i hung up and called back . I was put on hold again for 7 minuates. I finally hung up and called pizza king. I understand that restraunts are buisy sometimes (I work in one) but i should not have been put on hold and ignored. It only takes a few minuates to take an order.

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pizza1234
, US
Sep 03, 2011 8:19 pm EDT

When your put on hold, you get put in line. If you hang up and call back, then it's basically you stepping out of line and to go stand in the back again. [censored].

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12:17 pm EST
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Domino's Pizza not good business practice and maybe even illegal

When Dominos pizza came to our town it advertised free delivery. That was a good benefit to the customer. But for the last 3 years the Dominos here in Statesville, NC has charged $1.60 service charge for every delivery. It was added when gas started going up. We thought it was to compensate drivers for their gas costs. But the $1.60 doesn't go to the drivers it goes into the owners pocket. The drivers always got a dollar a run and didn't recieve a penny extra when the franchise added a $1.60 charge to the delivery.And to add insult to injury this franchise even started paying drivers a base pay as if they were waiters. But waiters don't have to drive there cars from house to house. Drivers already had it hard trying to keep their cars running. Now they reduce their pay to less than minimum wage and customers take away tips because their being charged that extra $1.60 for delivery. Where's the brains at there? That's not good business practice, and maybe even illegal to charge a seperate tax just to go into the owners pockets. I'm going to check with the north carolina state department of wages to find out if it's legal to charge extra for delivery if the drivers aren't getting every penny of it.!

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db6
Columbus, US
Feb 24, 2011 1:26 am EST

there is a standard delivery charge for our Domino's here in ohio, we charge 1.75 for delivery, the driver gets a 1.13 of that 1.75, the rest goes towards the labor and food cost for the store. not owners pockets, we have to pay the driver minium wage, and our drivers actually get above minium wage right now plus the 1.13 on every delivery, plus tips. i was a driver for a very long time, now i'm in management, some of my drivers are making out better hourly than i am. so i can promise we (at least in ohio) make sure everyone gets a fair wage.

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4:17 pm EST
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Domino's Pizza delivery time

i ordered a pizza from hatfield dominos pizza and took nearly 2 hours to arrive from 1 mile away from where i live. it came to my house at 12 midnight, and it was cold and needed to be reheated. I won't use the Hatfield branch anymore as i have no confidence in them so i tried to use the welwyn branch which is 3 miles away from where i live and they will not deliver to me as they say that the hatfield branch is the one i have to use. You claim to be the best pizza service and you charge premium prices for what you call quality pizzas! I consider myself to be a good customer of yours and you can check your records to prove this. but because your service on delivery is so bad, it affects the quality of your pizza so that in turn is also bad! you need to renstate 30 minutes delivery or a pound off! I'll not use you again as your let down by your staff and service

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claudette warner
,
Oct 04, 2008 2:24 pm EDT

my 2 grandchildren ordered pizza from your company @ 12:42 and the pizza wasn't delivered until 2:13. when my grandchildren told me i called and spoke with the acting manager on duty; i was told that the delivery guy had to make 6 deliveries, and the my grandchildren didn't call him back. he told me he told them it would tak about 45 min. but it was almost 2 hours. to me that was uncalled for. i am in management and has been for 25 years, if i had that no caring remarks and attitude when someone was to complain about something then i would lose out on some very nice coustmors. i do not allow any of my employee's to act as he did or they can tell you, i will let them go; my coustmors come first. very dissapointed in the way it was handled.
thank you
claudette warner -[protected])

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harshit bajpai
, IN
Jul 29, 2011 11:32 am EDT

i ordered pizza and 2 mousse cakes . these guys took one and a half hour to deliver the pizza and on top of that when they delivered the, order was incomplete as i got only one mousse cake . my house from the kidwai nagar branch, kanpur is just 6 km away and your people took one and a half hour . when i called them to ask that where is order ? your people were so rude and used a very disgusting way of talking . this thing i cannot accept from dominos pizza who say 30 mins delivery or free . i want you people to take a strict action against these guys and specially to that person spoke in okward manner to me . and reply me email me at - hb5467@gmail.com

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Debbie Huddleston
Osage Beach, US
Aug 04, 2009 6:46 pm EDT

My complaint has to do with delivery. Dominos decided last week to stop deliverying down my highway. Although they do deliver and have to drive right by my street to deliver to Tan Tara Resort.( on the highway they say they do not deliver down anymore. ) I live in a big subdivision about 1 minute off the highway so it doesn't make any sense. Now we have to drive to meet them. Needless to say, they do not get our business anymore and we order pizza for the kids 4-5 times per week. Terrible way to do business. Must be nice in this economy to not need the business or money. Osage Beach, MO 65065

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Domino's Pizza rude employees

I was on the phone... With domino's.. Simply asking a question. But they kept asking for my number. I said, "can I give you my number after I ask you my question?" "uh no... I need ur number" "srsly? I cant just ask a question without giving u my number?" "no maam.. I will get the sheriff on the other line!" "ur going to call the sheriff because I wont give u my number?!?! To ask a question?" "uh yes maam" thats when I told myself ive had enuff of this guys crap and told him "f* u!" and then I hung up. I called again hoping for a different guy... Luckily I did and he let me ask my question. :) and order pizza... And I didnt have to give my name, number, and address until I was done ordering. :)
That other guy should've been fired :)

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Paig
Lafayette, US
Feb 20, 2011 2:25 am EST

I hate dominos we just called and we for got Are house number so we said I'm going to give u are cell phone number she said well I don not get what u are saying and she was a but!:( the date is [protected] at 8:35 ish

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Domino's Pizza poor service

I put in an order for delivery on Feb. 6th, 2010. I had asked for wings (with ranch), breadsticks with marinara sauce, and a 2-liter of sprite. The delivery guy came and they gave me cinna-stix instead of breadtsicks...they did the same thing to me last time O ordered also...all they did was apologize over the phone, but what they should have done was gave us a complimentary pizza, wings, or breadsticks for bad service...

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Paul Sparks
,
Nov 23, 2006 12:00 am EST

I went to 7091 Indian Head Hwy Bryans Road, MD [protected]
Phone: [protected] Store number: 6085 to purchase about $30 worth of pizza. It was about 40 degrees, raining and about 4:00 PM. I arrived and my pizza's were done. I handed them my credit card and because they had a food order pending in the back, it could not push my credit card through.

Ivan, the manager, told me that I needed to leave the restaurant and find some place to get cash to pay for my meal. No apology or anything. My pizzas were on the counter. I told him that I wanted his name and corporate number when I returned. I went across a highway in the rain and got the requisite funds.

When I returned, my pizzas were still on the counter (and as I later learned--cold). The manager Ivan was on the phone and pawned me off on another employee. I request the phone number of the corporate headquarters and another young man approach and stated that he was the owner. In addition to his insincere apology, he took my money and told me that he had not trained his manager to know that the food transaction was short and that my trip to the ATM in the rain was unnecessary.

The thing that really upset me was the sheer lack of concern for a customer that I witnessed. Outside of the insincere apology, no attempt was made to appreciate what I went through as a Domino's Pizza customer.

No one cared about the customer.

If this is the standard for Domino's Pizza, then I encourage all potential customers to refrain from dealing with this organization. I tried to contact their customer service department but could not find one online. Apparently the lack of concern for customers does transcend this store otherwise, registering a complaint or concern would not be as difficult.

I hope Domino's Pizza is pleased with its image.

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Joi merrington
,
Apr 06, 2008 12:32 pm EDT

The bulwell store has decided nt to deliver to specific area's giving no reason why.
they are willing to deliver hand outs through our post promoting their service AND delivery. Then when i ring up to order they state that they do not deliver!
I was rather stessed abut this.

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RestlessHeart
Madison, US
Feb 07, 2010 8:12 pm EST

No.all they needed to do was apologize and make it right by fixing the order. I do not understand why people automatically assume they should be given something free because of a simple mistake.

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Karim K Mohammed
Chicago, US
Aug 24, 2009 10:48 pm EDT

I order couple of large Pizzas from dominos located at5912 N. Clark Ave in Chicago first of all the attendant seems like she doesnt wanna work besides that the delivery was 15 minutes late as per their commercial if the delivery is late you should get it free and that never happened other than that the delivery man got angry and ask me if I want it or not I am going to give Jack. And I am a regular costumer for that particular location since past 5 years so thats it from dominos from me. Go Rosatis

clarak ave in
'

Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

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Contact Domino's Pizza customer service

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

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