The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Domino's Pizza / not good business practice and maybe even illegal

1 United States Review updated:
Contact information:

When Dominos pizza came to our town it advertised free delivery. That was a good benefit to the customer. But for the last 3 years the Dominos here in Statesville, NC has charged $1.60 service charge for every delivery. It was added when gas started going up. We thought it was to compensate drivers for their gas costs. But the $1.60 doesn't go to the drivers it goes into the owners pocket. The drivers always got a dollar a run and didn't recieve a penny extra when the franchise added a $1.60 charge to the delivery.And to add insult to injury this franchise even started paying drivers a base pay as if they were waiters. But waiters don't have to drive there cars from house to house. Drivers already had it hard trying to keep their cars running. Now they reduce their pay to less than minimum wage and customers take away tips because their being charged that extra $1.60 for delivery. Where's the brains at there? That's not good business practice, and maybe even illegal to charge a seperate tax just to go into the owners pockets. I'm going to check with the north carolina state department of wages to find out if it's legal to charge extra for delivery if the drivers aren't getting every penny of it.!!!

Sort by: UpDate | Rating


  • Db
      24th of Feb, 2011
    0 Votes

    there is a standard delivery charge for our Domino's here in ohio, we charge 1.75 for delivery, the driver gets a 1.13 of that 1.75, the rest goes towards the labor and food cost for the store. not owners pockets, we have to pay the driver minium wage, and our drivers actually get above minium wage right now plus the 1.13 on every delivery, plus tips. i was a driver for a very long time, now i'm in management, some of my drivers are making out better hourly than i am. so i can promise we (at least in ohio) make sure everyone gets a fair wage.

Post your comment