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Domino's Pizza review: the worst experience 180

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12:00 am EDT
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This is the worst experience I have Experienced with Domino's I had placed an order wide telephone for delivery and received the order vide Order number:46 dated 7/23/2006 at 15:05 hours. We paid for it and your delivery guy left, On looking inside the order we found that Jalapeno dip was not there as We have a habit of eating chicken wings and Garlic Bread with the dip, since it was not there we called up your store and people were telling me after being online for 15 mins that they will be sending me the Jalapeno dip to which I requested them as the pizza had been lying there for over to 30 mins on the table it had gone cold and I requested them to take the whole stuff back and send me the full order again, and by this time it had been 1 hour waiting for the food which was agonizing to which the store manager finally agreed after much persistence. 5 mins later I get a call from Mr. Asif who identified himself as the store manager and asked me not to return the stuff back and also keep the reorder as I was very hungry We ate the breads and The chicken wings after heating them in the Microwave.20 mins later we recieved the reorder and the delivery guy insisted that I return the whole stuff back this made me go in a very embarrasing situation as I had no Bread and the wings to return. I would like to inform you that I have returned the whole stuff back both the first order and the reorder and also the money as I donot want deal with Domino's any more and will also take case to customer court as I have taken in writing from the delivery guy that I have not taken the money back from domino’s and also returned the stuff back. I was a regular customer of their competitor Pizza Hut but sorry to say it has been a very bad experience with this company and above all these people are not courteous enough. I would like to know your Mumbai details where we can take this case forward. They have kept the money and the food also with them that is the whole bill amount of Rs.375.75/-

Regards,
Diwakar

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180 comments
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Sharon Bay
, US
Sep 10, 2018 8:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered a large thin crust pepperoni, it was terrible 25$ and it had tons of sauce on it, and crust tasted burned. Lava cakes were so hard we couldn't cut them. I was really disappointed.

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venky@@@
, SA
Sep 10, 2018 3:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i order online pizza, my payment was successful and deduct from my account.

after that its shows order not available or some error message and its says your payment will be back in account but still it not received.

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Chavestravis
, US
Sep 10, 2018 12:34 am EDT

I order a large handmade pizza got something totally different greasy asf at the begainings of the pizza. Im very disappointed and then to call and report
It they wer very rude and hung up on me.
I Attachet pictures .

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Swapnaqa
, US
Sep 05, 2018 8:25 am EDT

I have ordered for a veg pizza with spinach, mushrooms, red peppers and jalapeño peppers and observed the traces of meat on my pizza.when called they ignored the fact of customer issue and talked abt their busy kitchen and remodeling and possible mistake.quality control is completely missing in the kitchen.needs corporate intervention.

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Selin Eskipehlivan
, US
Sep 05, 2018 6:05 am EDT

I just received my delivery order from ...
2058 State Route 27 Edison NJ 08817 location...
I got a (dish)chicken alfredo pasta and when i opened the box the dish was only half full... I always order pasta from dominos and I know how full the plates come.. half of my food is missingg

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Wanetta Boles Rahschulte
, US
Sep 05, 2018 4:28 pm EDT

Yes, I order Dominoes all the time. Not anymore...! Employee gave us a special quoted us a price when delivered whole different price a lot more $$$ )... Terrible. And we really enjoy Dominoes ... Last time I order from them...

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Sun123456
, US
Sep 05, 2018 3:42 pm EDT

When speaking on the phone with Nikia, she was ridiculously rude. When I asked to speak with the manager or supervisor, she used foul language. She yelled and cursed and said she did not need customers like me calling her establishment. I was simply trying to make an order.

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Annashaw
, US
Sep 05, 2018 7:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I counted 4 small pieces of chicken the noodles were dry barely any sauce...very disatisfied

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Gerges1234
, US
Sep 04, 2018 7:14 am EDT

I am not dealing with this nonsense!

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Jwhite789
, US
Sep 03, 2018 10:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Want refund food was horrible
ORDER NUMBER. 465142
At store. 4145
My wings were burnt n my PASTA BOWL WAS OVER COOKED. I WOULD LIKE A FULL REFUND IM A LOYAL CUSTOMER
My name on my domino account is
Javonta White
Phone number [protected]
Email whitejavonta @yahoo.com

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DelinquentZero
, US
Sep 04, 2018 5:38 am EDT

Usually pleased with dominos but very disappointed as I usually tip aswell for great service but tonight I open my pizza to pieces folded back over when unfolded half the toppings are gone. Highly unsatisfied if occurs again will be removing myself from ever ordering dominos again. Won't be ordering from this particular one for a bit.

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Latamra Frazier
, US
Sep 01, 2018 4:16 pm EDT

I paid for garlic sauce with my pizza and wings and i didnt get it when they delivered my food

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Dominos burnt
, US
Sep 01, 2018 8:39 pm EDT

Pictures say 1000 words. After I received the pizza I called and was told that I would not be able to receive another pizza, if there was nothing "physically wrong" with the pizza. I told them that it was charred and they continuously tried to make excuses saying that that is how thin crust pizza usually turns out.

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Mkp16
, US
Sep 01, 2018 3:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I made in online order at 1:35 pm on January 5 2018 and at 2:50 pm I called to speak to a manager to ask what was taken my order so long. I was told the manager couldn't speak to me and when I tried to cancel my order I was hung up on which was rude too me.. store # 2889.

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Rushali Patel
, US
Sep 01, 2018 9:42 pm EDT

Poor service.
Price is not worth quality or quantity
Undercooked bread

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Pankaj734
, US
Sep 01, 2018 2:24 pm EDT

Hello, I ordered a pizza on 24-08-2018 but the dominos store denied to deliver in my locality. I already paid the amount and didn't receive the order but your app shows that order has been delivered. I kindly request you to please refund my money as soon as possible.
Thankyou

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#####
, US
Aug 28, 2018 6:57 pm EDT

When I opened the box the pizza slices were piled on top of each other as if the pizza was dropped or thrown. I called to notify the store about the issue and the worker was very rude and hung up the phone on me. I did not eat the pizza because it looked as if it was thrown in box. I will never order pizza from Dominos ever again.

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Mega krishna
, CA
Aug 28, 2018 9:36 am EDT

As a shift manager of 1671 dundas st west dominos pizza, we recieve corn powder aka( used for streching the pizza) spoils our hands and harms us (get cuts in the skin). We end up bleeding due to the reaction caused by the corn powder to all employees.
Krishna

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Derek Latham
, CA
Aug 29, 2018 7:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We got a donair pizza and there was very little toppings and sauce. The pizza was very dry and we won't be giving our business to dominos because of that. The staff was friendly and the store looked clean.

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Deontay Thompson
, US
Aug 29, 2018 6:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Great service always on time with my order.. friendly staff n a since of humor while I ordered...Pizza is wonderful in walking distance

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Steve Allbee
, US
Aug 20, 2018 11:54 am EDT

Worst service ever from domino's.

Called after an hour and 15 minutes of waiting after it was ordered and were told that it was not picked up yet and reminded them it was for delivery after another 30 minutes got the delivery

Food took way too long and cold when it arrived!

Good chance of not ordering again from any domino's pizza

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Sokoya
, CA
Aug 20, 2018 3:32 pm EDT

My pizza was 20 min late and the lava cake was so tiny and gross.

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Darlala
, US
Aug 20, 2018 9:00 pm EDT

Recently called and asked for triple sauce i like it that way i always order it that way
I am a vegetarian and always just get 3 cheese plus triple sauce. I was told cannot make it that way because it would get all over oven. i spend alot of money at dominos i should get it the way i want it

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Elvinah
, US
Aug 20, 2018 11:13 am EDT

I paid for beacon in my bread bowl and i didn't receive It. I payed for garlic sauce i received blue cheese every time i order there's a problem i spent over 30 dollars just to have my order messed up i would like a full refund!

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Alex E Lomeli
, US
Aug 21, 2018 12:58 am EDT

The delivery driver dripped my order on the porch. Im tied up with moving and was supposed to receive a call from a manager at the branch

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Clarissa Yvette Vela
, US
Aug 20, 2018 3:11 pm EDT

I ordered 2 hand tossed & 2 thin & crispy pizzas & when I arrived home I realized the thin and crispy weren't crispy at all. I called the manager, Julio, to complain & his response was "oh you wanted them well done" to which I responded "um yes thin & CRISPY" He stated he would remake them but didn't give me a time frame nor has he called me back.

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Hahsosuva
, US
Aug 20, 2018 3:03 pm EDT

Ordered a pizza and it came with the wrong sauce and toppings. I called them back and they told me they would make a new one for me the proper way I wanted it and when I got it it was wrong again. I will never be ordering from dominos again if they can't get one pizza right after trying two times

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Chrisalexis1
, US
Aug 21, 2018 2:26 am EDT

I ordered two buffalo chicken subs today (4-24-18) they were the most terrible thing i ever had and wasnt even able to eat it. My daughter had the chicken parmesan it was desent but mine wasnt even eatable

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Joya Das
, US
Aug 20, 2018 6:12 pm EDT

Hey just wanted to let you know I ordered a veggie pizza and had a meat piece on one of the slices of my pizza. I have been ordering Domino's for almost 5 months and I am just disappointed that my pizza had meat on it and I never ordered for the meat to be on it. I am personally a vegetarian and hope you can understand Please help.Thanks.

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Sara11abbott
, US
Aug 20, 2018 9:41 pm EDT

The delivery diver forgot my drink with my order. I called to the store and the guy told me i had to wait for the next order to get my drink...

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Selentia
, US
Aug 21, 2018 4:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I called Domino's on may 6, 2018
To ask about an order i tried to pay for online. But when i called i was put on hold after about two hours on hold i finally hung up the phone i very disappointed because i needed to find out why my credit card was not accepted when i had money in my account so i know that was not the problem.

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Paramjit gill
, US
Aug 20, 2018 6:34 pm EDT

Had been ordering pizza for the last 40 years, mainly in Ann Arbor Michigan and Roseville California. Last year, we moved to Newtown Square pa and ordered pizza here several times and every time it had been so bad that we could not eat. Quality is getting worse.

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clik309
, US
Aug 20, 2018 4:36 pm EDT

I ordered a medium 4 topping pizza and it a arrived to my place missing one of the 4 toppings

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Julie Kevin Holbrook
, US
Aug 20, 2018 6:50 am EDT

We order pizza online at least twice a month. Everytime, we go to pick it up, there is total chaos ! Can't find the order or we have to wait an additional 30 mins... They are so understaffed and unorganized... tonight they had to give me someone's order, because I had waited for almost 45 mins and my order wasn't nowhere to be found !

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Lmgriffin
, US
Aug 20, 2018 3:25 pm EDT

Fan of your pizza my concern here is your current commercial. Kids get excited about pizza but you have a commercial that has a man running around with scissors not a good visual.

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Ck Kok
, US
Aug 20, 2018 10:29 pm EDT

Late almost 15 minutes and no apologize at all, the delevery boy still show their innocent face, what happened??!Its ok for time delay, my family damn hungry whole evening, but when i open the pizza box, the prawn and tomato separate with the pizza crush, wtf??!!

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pizza_okay
, US
Aug 20, 2018 7:29 pm EDT

it was somewhat cut off

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Tracey keeling
, US
Aug 15, 2018 6:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband and I ordered two subs and where charged 15.00.believe that was the wrong price and subs where not in foil just throw in a box. thank you from a very upset customer.in Lakeland Florida.

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Troy Bratcher
, US
Aug 15, 2018 7:36 am EDT

My family and I order 14 original boneless wings and a large pizza the wings weren't boneless and were BBQ not original

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Chelsea0123
, CA
Aug 15, 2018 11:41 pm EDT

Hi there, I just got home from picking up a large chicken Alfredo pizza from dominos, I'm not usually one to complain, but there is literally one tiny piece of chicken on each slice of the pizza and the crust is stretched extremely thin..

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