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Domino's Pizza review: the worst experience 179

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12:00 am EDT
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This is the worst experience I have Experienced with Domino's I had placed an order wide telephone for delivery and received the order vide Order number:46 dated 7/23/2006 at 15:05 hours. We paid for it and your delivery guy left, On looking inside the order we found that Jalapeno dip was not there as We have a habit of eating chicken wings and Garlic Bread with the dip, since it was not there we called up your store and people were telling me after being online for 15 mins that they will be sending me the Jalapeno dip to which I requested them as the pizza had been lying there for over to 30 mins on the table it had gone cold and I requested them to take the whole stuff back and send me the full order again, and by this time it had been 1 hour waiting for the food which was agonizing to which the store manager finally agreed after much persistence. 5 mins later I get a call from Mr. Asif who identified himself as the store manager and asked me not to return the stuff back and also keep the reorder as I was very hungry We ate the breads and The chicken wings after heating them in the Microwave.20 mins later we recieved the reorder and the delivery guy insisted that I return the whole stuff back this made me go in a very embarrasing situation as I had no Bread and the wings to return. I would like to inform you that I have returned the whole stuff back both the first order and the reorder and also the money as I donot want deal with Domino's any more and will also take case to customer court as I have taken in writing from the delivery guy that I have not taken the money back from domino’s and also returned the stuff back. I was a regular customer of their competitor Pizza Hut but sorry to say it has been a very bad experience with this company and above all these people are not courteous enough. I would like to know your Mumbai details where we can take this case forward. They have kept the money and the food also with them that is the whole bill amount of Rs.375.75/-

Regards,
Diwakar

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179 comments
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Im tired of this crap
San Jose, US
Mar 23, 2024 8:47 pm EDT

do not know what corporate office is advertising Perfect Combo $19/99

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Maurice Southall
, US
Jan 20, 2024 10:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I placed an order online mobile app I tracked the order for over an hour it sat in what was called a QT check one hour later the pizza arrived and was cold it looked disgusting and i did not want to even eat it. I am a small business owner and I can't understand why customer service and quality has now be come a thing of the pass.

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Stephen Hanson
, US
Dec 25, 2023 6:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered online an when the driver saw me they drove away with my food that I paid for with money I worked hard for! I live in a neighborhood whereas though we are all homeowners! I paid with a tip included! Fix this now!

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adrian brackin
, US
Dec 03, 2023 1:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

Took 2 hours to get delivery. Food was cold. As it was done 30 minutes after the order was placed. It sat in quality for over an hour before leaving the store. Food was incorrect and missing toppings that were paid for. No one will answer the phone to correct the issues! Avoid! Order somewhere else!

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natessa
houston, US
Nov 04, 2023 9:40 am EDT

time 103am date 10/29/2023 i order a pizza from this location i didn't check it leave out i assume it was correct but was dissatisfied upon arriving home this was supposed to be a large 3 topping pizza 7.99 price we received. a cheese an tomatoes only pizza was very displeased by this order store #2972 please advise. sign piss customer

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Busch Garden
Newport News, US
Oct 23, 2023 5:14 am EDT

Oder $139.00 worth of food for a company. Food went to wrong address. Due to time food could not be remade. Oder on line.

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inedible.
Pampa, US
Aug 31, 2023 6:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought 8-24-23 at 6 pm the thin crust pizza is burnt around edges. Paid almost $40 for the order and the edges were unedible.

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Pippy3333
, US
Aug 29, 2023 1:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

After the 3rd attempt calling at 6:30 pm 8-20-23. Girl finally answered and took the order but she seemed to be having a hard time putting the order in the computer. Was hoping the order was correct since some of the others haven't been. Where has customer service went?

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TELLI38
NEW ORLEANS, US
Aug 19, 2023 1:16 pm EDT

This location is unkept. Grass is extremely high and never maintained. Awful. Customer service is terrible.

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DHL1415
Rosenberg, US
Jul 04, 2023 2:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a pizza and a sandwich for a little over $25. Today they took out the amount again. The GM said it happened at several locations but they refuse to give refunds.

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Richard Snyder
waggoner, US
Apr 20, 2023 5:17 am EDT

i have been trying since last year to get my 2021 w2s and cant get anyone to return my calls. now i need my 2022 w2s as well. this needs to be resolved immediately before i seek legal action

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Alvin E. Farmer
Hampton, US
Mar 11, 2023 8:22 pm EST

Re: Domino's Customer CASE ID: 6144159 - Have not heard anything about my case!

MR. ALVIN E. FARMER

1378 DAFFODIL LN

HAMPTON, GA. [protected]

[protected]

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Willie Maxwell
, US
Nov 07, 2022 4:45 pm EST

I use Dominoes on Bruton Blvd, Orlando, Fl and when I order online and call store immediately to ask to have twist crunchy and am told no problem. For the past three times I ordered and picked up my order they were barely brown. Order # 556 11/1/2022

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Krishna sikarwar
Faridabad, IN
Oct 08, 2022 8:06 am EDT

This is regarding an order placed on 7th August 2022.

The order was delivered very late and i was promised to recieve a refund according to the dominoz policy.

Order no - 362

Order value - 768

Place of order - new delhi - 110016

But after almost 2 months no refund has been issued by dominoz after continuously raising the complain

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Gauraangi
moradabad, IN
Oct 02, 2022 5:00 am EDT

We had ordered the Pizza on 22nd but received the order cold , the Local Dominos called and promised to fulfil the order for free. but we have been calling them without any response from the local team.

We had not asked for replacement but if they had committed they should respond but they are ignoring our calls

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Chris Goheen
, US
Sep 10, 2022 2:37 pm EDT

I would like to know why I paid $11.48 for a sandwich that is delivery and all and then the delivery driver says they have to ask me for a tip because they don't get paid for delivery he told me all that goes to the store owner so it feels kind of like they are guilt tripping you

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dl dearing
Garland, US
Sep 10, 2022 12:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have tried to order this for a week online and in person. it was removed from the website app. Mango Habanero wings were but no specialty chicken.

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Bruce Weglarz
, US
Aug 09, 2022 6:45 am EDT

toppings very lacking

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Shemplerrtpeunk
Los Angeles, IN
Aug 06, 2022 3:11 pm EDT

Please get a new manager.!yours stays hurrasing me.!

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cjohn545
Milwaukee, US
Nov 16, 2021 12:55 am EST

If your delivery personnel cannot adhere to the following non-contact delivery instructions, please let me know so I know not to order from Domino's and let others know as well:

"Please place food on the second floor in hallway outside of apartment door on third landing and call when food is delivered (414)XXX-XXXX. Front door will be unlocked. Thank you. DO NOT LEAVE FOOD ON PORCH."

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beverly00
, US
Jan 26, 2020 8:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Yes I ordered pizza from your company in barstow I dont know what happen maybe the driver or what not but when I received my pizza it was horriable my pizza was like as if someone just threw the sauce on and my crust was soggy very disappointed in you people

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beverly00
, US
Jan 17, 2020 4:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

your company makes the most sloppiest pizza ever very disturbing

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Stephanie410
, US
Jan 04, 2020 4:09 pm EST

Ordered online for pick up.ordered light sauce because anything red makes me not feel good.and I swear it has extra sauce on it...so much for me eating.because of course it's snowing badly and I'm not going to drive the 10 miles back.other than that they all say it's good..

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Ernest Preciado
, US
Dec 25, 2019 12:15 pm EST

I'm allergic to blue cheese, the only ingredient in this order is blue cheese. I cannot eat anything in this order because of contamination and my wing order only contained blue cheese.

Sadly I paid in cash so I'm sure you will deny responsibility...

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Mansoorc
, QA
Nov 23, 2019 5:32 am EST

Staff is not customer attentive and not hearing or lesening for query

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Amanda Vincent
, US
Nov 02, 2019 11:04 am EDT

I ordered an extra icing for my cinnamon sticks online and i guess the site never sent it over to them when the rest of the order went to them via online.

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Isbell81
, US
Nov 02, 2019 11:53 am EDT

It just to took forever to order a pizza and get it delivered to my home and it just was to cold to eat when it got to my address in boaz al and I am so unsatisfying with dominos pizza

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Victoria Keller
, US
Oct 26, 2019 2:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

First I ordered a buffalo pizza, it got to my house and there was NO BUFFALO . I called and complained so they send me a new one that was old and hard and absolutely gross. This is every time I order this pizza i WILL NOT ORDER FROM YOUR DOMINOS AGAIN !

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long time dominos customer
, US
Oct 15, 2019 5:34 pm EDT

Night manager is rude and does not follow protocol or rules of dominos. Does not honor coupons specifically valid at every dominos location and their local store coupons. Let's the pizza sit out of the oven for 45 mins before delivery. And purposely cancels out peoples orders to make it appear like it was delivered to meet delivery times.

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long time dominos customer
, US
Oct 09, 2019 8:50 pm EDT

And 35 mins goes by. I’ll let ya all know when my pizza actually leaves the counter. Probably in about an hour.

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long time dominos customer
, US
Oct 09, 2019 8:48 pm EDT

30 minutes and pizza is still sitting there getting colder and colder/ this happens every time with the same manager. And when you complain about it SHE is rude and speaks to you like a dog and somehow it’s your fault, not hers. My pizza has never been warm when I’ve gotten it whenever this manager is on duty/ and like I said she will cancel out the order to make it appear like it has been delivered to meet delivery times- and I’ll sit there and wait for 30 more minutes until it’s actually delivered making it look like they’ve given my order to someone else- when I complain again she is very rude and somehow it’s my fault.

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Alan Kinniburgh
, US
Oct 08, 2019 1:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered sweet bread sticks and received garlic twists. Today at 1333 Moreland Drive in Clearwater FL 33764

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Ahmad Raza tttttttt
, US
Sep 11, 2019 11:57 am EDT

I am right now at DOMENO'S MM ALAM ROAD
THEY GIVE ME THIS BURN PIZZA

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SD Bruce
, US
Sep 11, 2019 2:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Why do you insist on cutting thin & crispy pizza like a checkerboard instead of like a pie? Only truly horrible people would ever consider slicing a pizza any way other than slicing like a pie. I cannot and will not eat pizza squares and will pray for your souls.

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Brett Rhea
, US
Sep 07, 2019 5:45 am EDT

I've ordered 10 pizzas for the last two days
And I paid for all 10
Who do I need to know to get the discount

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Mike012248
, US
Sep 07, 2019 11:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Personnel at Dominos Pizza Ajah Lagos Nigeria including the female manager does not know to attend to people. They are rude and insensible to the fact that people has to be treated with respect. A lot of people are complaining . Dominos needs to change them or caution them as they are chasing customers away from Dominos Lagos

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Priscilla Powell
, US
Sep 03, 2019 12:01 pm EDT

I ordered 3 Medium 2 topping pizzas so my total was around $22. I gave my driver the driver a 20 bill and 3 ones. She counted it and gave me my change back. I then gave her 2 additional ones for a tip and she left. 20min later she gonna call me and say i only gave her $4 that i never gave her a 20 bill and that she was on the way back to my house.

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Tyra 12
, US
Aug 31, 2019 10:38 am EDT

I ordered lava cake with a pizza and my cake taste bitter . I called and manager said see you whenever you are in

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Tyler Day
, US
Jul 27, 2019 10:49 pm EDT

Ordered extra pepperoni and extra cheese pizza with garlic powder topping at office. Received a pizza 5mm thick with regular amount of pepperoni and no garlic powder. They came back 30 minutes later to a cold pizza with garlic powder when it's a 5 minute drive away. Would not recommend this Dominos.

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Nassim Aissani
, US
Jul 27, 2019 10:51 am EDT

They are really rude they has no skills for a customer service they doesn't place my order on the time I order at 8:45 and I'll wait until 10:17 midnight the end they told me that we cannot deliver after 9 p.m. but in fact I make my order at 8:40 also this is happened for the second time in a row