Domino's Pizza
reviews and complaints

I have been a customer for so many years. What is happening with your food and customer service. I ALWAYS order the same thing, so why now are you making your pizza so nasty. I ask for light jalapeño and my pizza was full of jalapeños we couldn't eat it. At first would just throw it away and say nothing. But my husband said call that's our money and you'll owe us money. When we order they sen stuff we didn't order. I guess we'll just go to Pizza Hut.

Hi, my boyfriend works at the dominos in Elmwood, NB. He gets harassed by his coworkers who make fun of him every shift they are at work with him and the manager hasn't done anything. Her name is Elise and he starts college tomorrow and he already explained to her that he can't close as much as he does now and she said she understood. Today she asked him to close because someone was sick and they cover for him whenever he is sick but my bf said he couldn't because he closes Monday and Tuesday already and he can't be tired for school in the mornings. Then while he was at work the manager was saying some negative things about him while he was standing right next to her. I think this issue should be dealt with because a manger should not be treating an employee like that nor should she be letting coworkers bully other coworkers. Also I've found hair in my food multiple times because nobody wears hair nets which I find unsanitary.

On the 18th of jan 2018 i made an online order and paied an extra $3 to receive it witin a time frame and ended up getting a call from dominos knox city that they wouldbt be able to make the delivery until 45mins later and that they would not be submitting me with the free pizza your meant to gwt if they dont arrive on time, anyway long storey short i was told a refubd could be made and it would be back in my account in 2 to 3 business days. Ive called the store about 10 times asking what is going on with my refubd and was told they had contacted you guys and was reassured 100% the money would be in my account on the 26.01.2018. Once again this never happened i have made contact with the store so many times only to be told to wait as they have customers they need to deal with forgetting that im actually still a customer that is still waiting. They have been nothing but rude and unhelpful . I had to place the same order on the day i made the order that they still happily took my money for but i didnt add the $3 timing thing on it. So for one order ive been charged over $50 instead of $24. Ive asked to be composted for the stuff around and being told false information and have been refused any sort of help. Not only have i called the store so many times but ive also gone down in person 2 times and been told that they would call me within 30mins to tell me whats going on and again been lied to. The customer service is disgusting and its giving dominos a bad name. Not only do i want my refubd, i want some sort of composition for the delay and the false information ive been told and the fact its been me calling flat out when they should be the ones trying to fix this problem.

Order date. 18.01.2018

Cus name. Julia

Contact number. [protected]
Order number. 17
Order vale. $26.90

IVE BEEN WAITING 18 DAYS FOR A REFUND I WAS TOLD ID RECIVEIN 2 OR 3 BUSINESS DAYS. THIS IS UNACCEPTABLE ON SO MANY LEVELS AND SO UNPROFESSIONAL.

This needs to be fixed NOW
And someone would want to contact me o swear to god.

I whent in to pick up my pizza the last night (January 31st) and was met with a screaming lady seemed like she was throwing a tantrum until an employee told her off ( which i was frankly happy about) and then she whent and locked herself away in the back. This was a very unpleasant visit and not an enjoyable expierence i hope you do something about this. Store number-6443

I've recently had a two not so great experiences with the Federalsburg Md Dominos. On 11/17/17 I ordered some food with a side of garlic sauce (which we have to pay extra for). On 11/17/17 we did not receive the sauce, had requested them to send us a driver out with the sauce, but felt bad they'd have to drive out again for sauce so they stated they would put it on our next order. We placed an order on 1/13/18, my husband called in at 6:37 pm to remind them of the sauce we didn't receive previously and to make sure it was in our order. Yet again, our sauce was not in order. At 6:56pm my husband called and spoke with "Kevin" (if that was his real name) who stated they'd send it back out. I am a sauce person, I rarely eat anything without sauces, so I had to wait to eat my food. The sauce did not show up to our house until 7:32pm; my home is 7.1 miles from the store exactly and it took 36 minutes since our call to get the sauce. Not only is it ridiculous we had to call to remind them since they forgot the last time, but to forget again, have rude customer service and take 36 minutes to correct the order is absurd. I understand it is just a sauce, but it is a sauce I have paid for previously and forgotten twice, we as a customer should not have to remind your company. We have used Domino's over the years over every other local pizzeria, but I no longer believe we will use your company as not only do I believe my order will be wrong and incomplete but I do not trust your staff won't do anything to our food. Thank you.

I ordered a small thin crust pizza @ 5:03, it was delivered about 5:47pm. Unfortunately after eating most of it an down to the last piece, I found a pubic hair in it. I was very disgusted and was in the bathroom throwing up and so sick at my stomach that I was dry heaving.
****This has changed my life, I will never eat another pizza from dominos or anyone else. I will never eat fast food again, or eat out. *****If I don't make it from last night 01/28/18, I will just not eat.
I am so disgusted and beside myself for this.
When I called the store, the manager told me " there was no way it could be a pubic hair."
I explained that I am sure it is and know the difference and will, be lodging a complaint against dominos. I asked for his DM's number and information, he said I would have to file a complaint online and it would be directed to his DM at that time.
Then this young man called me back and told me that Domino's policy is that they have to have the hair and anything else with that and send it to their lab.
I explained that he was no getting this from me. If I gave it to anyone it would be an attorney.

Today 1.27.18 I ordered a couple pizza with extra cheese and what I got was a couple hard discs of burned crap that was thinner than the cardboard that the box was made of! I have NEVER had worse pizza, totino's pizza is 1000 times better than this. I called to complain and was told I would be comped for a single pizza, that I would have to come get!

302 Spire 4/ week of the 16th Of January
total order not received I want full refund I ordered with my bank card
very dissatisfied with service please, don't make me revert to pizza hut, for my next order. I ordered 2 pizza's a salad & hot wings, the hot wings came hours later & the salad the next day,
I would expect a full refund for bad service.

I just ordered from the dominoes on Ralph ave in Brooklyn. I had cancelled my first order because it was wrong and then I re ordered a new one with way more products and cost way more money. I realized that after 30 minutes my tracker stopped working, so I called the establishment. I was greeted with nothing but disrespect and attitude. The man on the phone had cancelled my second order and then disrespected me for asking why. I but from dominoes a lot and this experience has made me never want to order again

My name is Richard Chatoff. I live in Elk Grove, CA. [protected] [protected]@comcast.net
I ordered pizza, sandwich and brownies on 1/19/18 @ 6:57 pm, the time for delivery saying 68 to 78 minutes. After over 2 hours I call the store and they said it was just now going into the oven. So I complained and talked to the manager, who said nothing can be done, and I must contact corporate. I'm so disappointed and my kids are so hungry. this is ridiculous. It's now been 2 and a half hours and still no pizza. This needs to be made right. We order about 2 times a week and can't believe this bad service, and the fact that the store can't make it right. I shouldn't be charged for this situation.
Please contact me and let me know what dominos can do to get back my business.

hello whomever this may concern. i would like to complain about the dominos store i work in, in Trappe, Pennsylvania. as a driver, Sherouk Hanafy (sunshine) my general manager Talal constantly calls me fat. i complained to him that my dominos jacket was a size medium and his reaponse was "go excersise, haha" and he said it to me multiple times. he has also said "your family said no take the skinny girl and give us the fat one" he is also always talking bad on my coworkers behind their back saying theyre lazy and dont do anything. ive only been working im dominos for 2 months and i never even got an actual training. the assistant manager Ashghan Mohamed is egyptian, so am I, and shes always making fun of my weight as well as mocking me for not being as religious as she is. i feel so harassed working there and they keep cutting my hours. also the driver Said, always takes 3 deliveries at a time and we have been slow lately and its not fair for everyone else and Talal lets him do whatever he wants as he also decides the deliveries for the other drivers which isnt his job. it makes me extremely uncomfortable as a working environment because i feel like they are always talking about me or other coworkers.

i hope i hear back from you on this matter and that action is taken; i dont want to have to go to my lawyer.

Well I feel very singled out at my store 5826 and my general manager refuses to work with me on my schedule, when I close he makes sure I'm under staffed or have all new driver who have no idea what to do.
Also he threatens me with being fire sometimes worse he stole my store key and told me if I didn't find it I would get fired and loss my last check to pay for locks, then pulls my store key out of his pocket a week and a half later and told me he's had it the whole time I almost lost my job over this. He also doesn't train any new people he pretends like he does, he threatened a driver that if she dropped one more pizza then he would make ur eat the next one raw. Please help he are being mistreated badly and no one down here will help not the district manager no one. Also let's one of his new managers sexually harass me several time I have all the texts.

I purchased the bbq bacon chicken bites and I was not happy. It was burnt and didn't have hardly and bbq sauce. The chicken was still frozen in the middle or it was still really cold and there wasn't even 12 pieces like it said. I really like dominos and don't like to complain but this needed to be said. I was extremely disappointed and probably will never try anything new again. I thought this was an easy good choice but they destroyed something that is simple.

I have been working at my store for about a year, I'm a CSR and one of my managers who was hired several months ago has been basically bullying me. Whenever he gets in trouble for something he takes it out on me. He has threatened my job a total of three times and lies to me and tries to get me in trouble multiple times. I want him to have some sort of consequence because this treatment and lying should not stand, he has also threatened jobs of multiple drivers and I'm tired of this treatment. This is making me quit my job.

5424 (Milan, TN) has been mistreating employee by not giving any form of a break for 8 or 12 hr shifts. Also, I believe the GM has been using marijuana on the clock as well as being very disrespectful to employees. "Maybe working's just not for; maybe you should be on disability instead." And threatening to commit suicide on the clock: "Maybe I should shoot myself; I have a gun at home" doesn't not seem like someone I would want running my store if I were upper management. Then firing an employee when I believe guidelines for the ADA have not been followed and other situations which have been talked about prior to this final incident on more than a few times shows me that this GM cannot do their job at the highest regards and would instead decide to behave childishly at a place of business. Each of these events have eyewitness(es) or have been talked about with the Area Supervisor at one time or another. I would like this dress up GM to be dealt with before this goes further.

Date of incident 01/04/2018
Reckless delivery driver on the road. I witness a Dominos Pizza delivery driver get into a confrontation on the Pali Highway with another driver. The driver wouldn't allow the other driver to merge. Then the Dominos driver slowed down his car rolled down his window and started yelling at the other driver. The other driver seemed very surprised that the driver slowed down his vehicle to say something on a busy freeway. Really disappointed at Dominos service!
Incident happened around 5:45 pm on Thursday January 4, 2018. Driver was driving a black Nissan sedan. Driver was headed towards the downtown Honolulu Bishop Dominos store phone number [protected].
I contacted store when I got home and spoke with a worker at around 6:45 pm. I got no help when I reported the incident! I seemed like I was talking to the driver of the incident because he just ignored what I was saying and hurried me off the phone. I would appreciate feedback and a response by Dominos on this matter. It was a very disturbing and dangerous situation on the road!

So when I ordered my pizza on the dominoes app I ordered a large meatzilla pie and I put that I wanted ham bacon and pepperoni and I got a pizza with pepperoni onions peppers and mushrooms I am allergic to mushrooms I had to throw my pizza away I got charged for something I didn't even eat I am a loyal customer I even ordered two pies the night before and they got my order correct no problem also though the night before my order time was around 10:30 and last night it was at around 1:40 am right before the store closed it's like they didn't care about my food i am very upset I feel like I deserve some
Type of compensation because I am a loyal customer I love you guys pizza and they gave me food I couldn't even eat I even have picture proof I'm sorry this happned but it's clearly you guys fault and not mine thank you

Ok I order 2 pizza and cookie at 9:50. I didnt get pizza until 12:20. The pizza was cold. Cookie was hard. Deliver driving told my brother that I didnt have to sign the recipe because he going to try to cancel the order. I call the store to see what he meant about trying to cancel my order that has not been cancel. My card was still charge. A woman pick up the phone at the store and saidbwe not accepting no more deliver and hung up. Sje didnt say hi hey nor hello. And did not wait for a response. This is the third time my pizza. Was deliver late and cold. Im just not complaining about it cause I bought pizza for 5 kids and it took forever for it to get here the kids went to sleep hungry. So I just paidbfor cold pizza n hard cookies and no one ate it. I just want my money back. Dominos on Joseph e lowerly will never have to worry about me ordering from there no more.

I moved here from Georgia 1.5 years ago. I have been a long time Domino's customer. I ordered pizzas the first month I was here and it took for ever to get here and it was cold. I tried again later that month and had the same results. I gave up at that point and started using other pizza delivery.
I decided to try again today and it took an hour and 15 minutes to get here and it was cold. I will not be using Domino's in Green Vally Az again.

M I a human being or electric recycling machine?... Is there anyone who find biting a pin point of a plug tasty?... Should I offer this plug point to dominos owner to taste?... Yes, dominos delivered me a pizza cum plug point to eat... And they are not even taking the responsibility of their blunder... Guys please share this post as much you can and support my voice against their irresponsible service and callous attitude. This can be done to anyone of us, many times we ignore such acts of these so called highly regarded brands but not anymore... M raising my voice against dominos and wont stop until they admit their fault... Pictures for reference... All can see world class service of dominos