Domino's Pizza
reviews and complaints

The Dominos located on Langley AFB has not had a working A/C for at least the last three months I have been going there. Today, 13 July it was over 100 degrees and the poor employers were sweating and looked miserable. How can u treat people like this?
When I walked in to pick up my pizza I had difficulty breathing due to the extreme heat The Dominos is right nect to the BX and I'm not sure why this can't get fixed.

Just stepped out of your restaurant at store #4628 at 63 09 kenwood avenue, 21206. I ordered for a vegetarian pizza... With a careful selection of toppings. I even requested for the pizza to be cut by a clean knife (As no trace of anything non vegetarian can be on it). Almost half way through the pizza, and I find a piece of chicken in my pizza!

This is extremely unacceptable. If you cannot make a vegetarian pizza, do not include it in your menu. On speaking with the store manager, all he could do was offer a refund. The refund is not what I care about. I care about million other vegetarians like me not only not eat meat for heath reasons but also for moral reasons.

We want a resolution for this mistake, or else we will not be left with any other choice but to resort to social media to make everyone aware of your malpractice, and of how you cannot be trusted. The local fda needs to be notified too.

Seriously disappointed with you.

Hi Dominos,

I really like to enjoy to eat Dominis Pizza everytime. This is the worst experience I ever had with you guys. I really don't like the pizza where bread hasn't cooked properly at all especially at the edges and in some slices of the pizza. Also the original suace was spread only at the edges not at all in the middle.

Also my aprt from this, I haven't got the order what I have order in my order. I haven't got the Chocolate lava cake in my order instead bread sticks cane with my order. Again after 30mins of wait I got the chocolate lava cake where it is cold.

I have been calling your customer service number but no one has picked the call. I waited for 30mins on call. That is too much time for any customer to talk to representative.

I will attach the pictures of the pizza that I got below. I will also post these in my blog and share in social.

I need my money back where I haven't got the proper order at all.

See the pictures it is totally white at the edges and no one wants to eat that pizza and get hurt because it isn't cooked.

When picking up my takeout pizza and signing the credit card slip the associate watched me put in zero for the tip. She then gave me a dirty look and said thank you for the tip in snarky manner. I wasn't aware that ordering pizza for takeout warranted a tip. I order pizza from this location often but I may not anymore after this rude behavior. I'm honestly shocked that she would say that.

I ordered pizza last week. I had ten rewards from a previous order and I ordered a pizza I didn't receive my rewards and my other points we're gone. I ordered tonight got my ten . But my previous rewards are gone. This is my second email. If not fixed I'll buy pizza from somewhere else. Permanently. I spend twenty or thirty everytime. I'm on a fixed income. I come to Florida every summer and so far have ordered only from you. I order at least two to three pizzas at a time. No more if this is not reserved. I order pizza in Mi from you also. That to will cease. Ty

I was hired to work as an employee inside the store over a month ago. They did not submit my background check, and I had to continuously call for two weeks. After that, I was able to submit the new hire paperwork. Two additional weeks later after numerous calls, I was told that I couldn't be hired even though I had already been offered the job and submitted paperwork. It was extemely unprofessional, and the company needs to work to fix their hiring practes. I will look to see if there is any legal action that can be taken for the way I was mistreated.

Called dominoes to place an order. Told them that I wanted three pizzas and that another person will call and pay for the food. I called three times to tell told them the situation and every time he called to pay for the pizza they tell him there was no orders placed. Now I am told that I can't order food anymore because they're back up on orders but I called from another number and got service. #discrimination #notfair RIDCULOUS!

I placed an order online today July 10, 2017 at 3:10 pm from the echo park /chinatown location in los angeles(I was given a wait time of 30-40 minutes). I had just gotten off work and had eaten nothing and was trying to feed my mother and niece as well. At 3:21 the domino's pizza tracker stated that my order had been inspected an was ready to be sent out. However, my pizza was not sent until 3:40 and did not arrive to my home until 3:55 and I live less than 2 miles away. I waited to call untile 3:50 to find out what the hold up was with my order and when I inquired as to why my pizza had taken so long to be delivered I was met with a terrible attitude from a female employee who stated "well we're uh really busy right now" to which I retorted. "well why is it that noone could call me to inform me of the delay?" .. (Dominos takes a callback number for every order).. And she had no response except to say that they were short on drivers. Which did not answer my question as to why a person handling customer service was not doing their job and providing good service or taking any sort of accountability on behalf of the team. I was really upset about the way I was treated by this person whom I unfortunately did not get the name of. The food way fine the driver was great but my interaction with your team member has really ruined this experience. I do not think it is right to treat a patron of your establishment that way even if there was nothing within your control to fix the situation simple good service would make the situation better. I work with the public and must provide service and answers to all inquiries with a pleasant attitude eve if i can do nothing to remedy the situation. I really want to have this situation remedied in one way or another.
Sincerely,
Dissapointed in Echo Park

I called 3 domino's last night because I was hungry. I stayed in Brooklyn park Minneapolis, MN. I had performed at an art show and had friends staying with me at Marriot NW. Each location gave me a wait time of over and hour before telling me I was to call another location. I ended up ordering from Pizza Man. All I wanted was two pizzas and I was openly willing to wait 1h 45min but after clarifying that was given a new phone number. I enjoy your pizza but after this experience I don't think I will e ordering from you any more. I hope you have a wonderful day.
Sincerely, Adam Carpenter

I placed a order on Sunday july 09 2017
About 8:10pm. At about 8:35pm the tracker said that my order was here. So I waited till about 8:50pm. No one showed or called. So I called the manager Anthony had me on hold for about 10 minutes to tell me that they still didnt delivered because they didnt have a driver. That they will be leaving soon. So I cancel my order and now I have to wait 5 business days to get my money back. The domino is on merrick road in Freeport n.y. 11520.

I made on online order and paid for it. I was then called back after 10 minutes and told they would not deliver because of our gate at the army reserve center. Our soldiers have served this country more than once and to be denied delivery because of an inconvenience is appalling. I then called 3 more dominos locations and they said they don't deliver either. That is B'S.

Hello my name is flor Estella my phone number is [protected]. Oh my lord! The waiting period on my pizza was over 1 he and 30 mins that's unbelievable and unacceptable! At the end of the night I wasn't hungry any more bc of how pissed off i was. So thank you my daughter and I went to bed hungry. I will not recommend you to any body I know. If you know you will be busy on Saturday hire reliable driver or cookers to give legendary service.

I am a regular customer at this Domino's location and I have always enjoyed what I considered to be the best pizza around. However this time it was the worst pizza in the world! Minimal pepperoni minimal sauce, cheese and sausage. It was like he didn't have the time to make a proper Domino's pizza because he was just way to busy working the shift alone. I will never purchase another pizza there while the same person is working again. I will always insist on inspecting the pizza before purchasing it from now on! This really sucks because I have always sworn about the quality of Domino's to everyone. Not now! Robert Flohr
21246 N 94th Ln Peoria, Az

Hi there, my names is [removed] email [protected]@gmail.com my partner and I placed an order yesterday with Dominos. Our address is [removed]. The order arrived in the evening time. The Delievery man gave me the EFT machine to pay what I owed, approximately 30CAD which was fine, the machine itself could not receive connectivity in the apartment building so I went outside with the delivery driver to try there, which still did not work. At that time I specifically asked the driver if he wanted the food back as the machine was broken which he will verify. He said no, apologizes and shakes hands and says I can Keep the food. That was early evening time, the name on the order is [removed]. So at this stage I've been put out by having to leave my building and though annoyed I say fine and go back to my apartment. Later my partner and I went to bed at approximately 10pm as we both are required to be up early, Then at between 11pm - Midnight I was shocked to hear my door being hard knocked on repeatedly. I get out of bed my partner is upset and the neighbors are probably hearing this too. I open the door and the delivery guy is back looking for money . I ask why is he calling this late and making so much noise he says his manager made him pay as opposed to calling it what it was which is a tech error. I pay the bill and the guys goes away. This is outrages behaviour by Dominos and I want an apology, we are regular customers and should not be woken up in this fashion. It is completely unacceptable.

The Delivery took more then an hour to deliver my food when I got my food it was cold & he brought the wrong soda & he was nervous & sweating so that didnt seem right. I try calling the store also but no one never answer the phone I called twice and waited 20-30 mins for each phone call . I told the delivery guy he brought the wrong soda & he was suppose to bring me the correct soda in 15 Mins or so, he never showed up I called him he never picked up. So I had to called the store the next day to get an answer and spoke to a manager but he could do was refund me my soda this was a very bad experience for me idk if I'll be ordering from you guys anymore due to lack of service and on top of that the store is only 5 mins away by car from my home . I hope you guys take this to consideration and help your customers .

I stay in Lubbock Tx, me and my wife are regular customers, well were. 7/2/2017 we ordered pizza/wings like we always do and the pizza presentation and quality was a 4 on scale from 1- 10. pizza was warm and cheese was hard and nasty. I'm a regular or was, and I know PIZZA..We will be taking our business to Papa Johns or Pizza. Sorry poor quality or bad cooks or cooking machines...WOW. THUMBS DOWN!1

I placed online orders all the time and love it! I live in Floresville and I have never had a problem. With that being said I expected all Dominos to work in the same way. However on July 1st I ordered for store 8039 and quickly realized that all stores are not the same. After ordering and paying ($46.15) I received a call saying that delivery will take over 2 hours and that I should just come on a pick it up. If I would have know that I would not have order! But after I paid I had no choice but to go get the order. The young girl was rude and didn't even seem to care about the issue. She kept asking if I changed the order from delivery to pick up. I had to explain twice that they switched it over. Then she didn't even care that I paid a $2.99 delivery fee. This is not how to run a business and it very disappointing.

Whenever I use to order in bulk then they dont say anythin about the area and if I use to order any single pizza then they use to say that they dont deliver in that area so I want a kind of strict action because the area from which I use to order that comes only 1 km from dominos and that comes under the city center and from other sites they dont have any this kind of issues so if you wont resolve it then I would file this complaint in consumer forum...

I did not receive my food. I put the wrong number in to be contacted by but no one knocked on the door or anything. I paid almost $20 to not receive my food and I need a refund of all my money back! They didn't even leave the food in from of the door or anything. I ordered at 10:49 pm, I fell asleep waiting for the delivery driver but again, no one knocked on the door to let me know they were here, I need a refund.

Was a bad experience. I was there waiting to be served when a white man with a kid come beyond me and the white man been served before me . When I asked why this happen the white man say the F word to me and I told him why you have to say the F word to me after that another cashier white come to the counter and asking why I said the F word in front of the kid I told him that wasn't me twice he didn't believe he not even say anything to the white man me he asked me to get out in store.