(cut directly from my Better Business Bureau complaint)
Attention: Better Business Bureau,
On June 25th, I placed an online order on domino's website. The order was suppose to be delivered from the store located at 1056 Alamance Church Road in Greensboro, NC. Around 20 minutes later I get a call that came through on my caller ID as “Spring Garden”. I answered and it was an older sounding man, who also sounded as if he was high on drugs and confused. He wanted me to verify my address so that he can head my way. I immediately stopped him and asked what for and where he was calling from. He told me he was calling from Domino’s. I thought that this was odd because my address was entered into the website correctly and his caller ID only said, “Spring Garden” instead of Domino’s. I told him he could go ahead with the address verification, but he couldn’t because he didn’t have my address. I thought this was odd because he had no way to validate what I was going to give to him. At this point, I was sure that I was dealing with some sort of a fraud issue. I then asked him if I could speak to the store manager. He placed me on hold and a young sounding woman got on the phone and said she wasn’t the store manager, but was the manager on duty. I then asked her to verify my address. She wanted to know what number I called from so that she could look it up. I told her that I didn’t call her, a guy called me. She removed the phone from her mouth and shouted out loud, “who was talking to this ###ing man”. She got back on the phone and I interrupted her by telling her that if this really is Domino's cancel my order and refund my money because I am now afraid that they will do something nasty to my food. She told me she couldn’t do that. I told her that I would not take their food because it is a fact to the general public’s knowledge that there has been at least one domino's in North Carolina that has done some vile things to customer’s orders. She then told me that those incidents didn’t happen at her store. She then proceeded to hang up on me.
I then called another Domino’s across town and asked for the District Managers phone number over the store I was having the issue with. He gave me the number [protected] and the name of the District Supervisor, which was Mike Scallion. I immediately called the office and left him a message with my full contact information. My wife then tracked our order on Domino’s web page and it moved from stage 3 “bake” to stage 5 “picked up by customer”. Our order # was xxxxxx and the total that was not refunded was $19.38. This is a lie because we never left the house. Honestly, we ordered our dinner from another pizza place that gave us great service. I ask that Dominos review their video tapes to prove that I wasn’t there. I went the evening with no phone call. The next day I called again and left a voicemail for Mr. Scallion. I then went the weekend with out a returned message, refund, or an apology. Then Monday came around and I called the office and his secretary that answered the phone said he was due in the building in 45 minutes to an hour from then. She took my name, number, and a brief description of my problem. I asked who his boss was and she said that it was a Mr. Brad Walker and he was unavailable to take my call also. It is now July 1, 2009 and I have still not received an apology, refund, or call back from the Domino’s Management of the Greater Greensboro, NC area. I would be more than happy to provide my phone call records as proof of my calls.
I would like the company to refund my order that I placed over the internet. I would also like Mr. Brad Walker to explain to me why I or any other consumer should continue to do business with his company when his employees are treating customer in such a manner as described above and his own upper manager is not returning phone calls to poorly treated customers.