Domino's Pizza
reviews and complaints

302 Spire 4/ week of the 16th Of January
total order not received I want full refund I ordered with my bank card
very dissatisfied with service please, don't make me revert to pizza hut, for my next order. I ordered 2 pizza's a salad & hot wings, the hot wings came hours later & the salad the next day,
I would expect a full refund for bad service.

I just ordered from the dominoes on Ralph ave in Brooklyn. I had cancelled my first order because it was wrong and then I re ordered a new one with way more products and cost way more money. I realized that after 30 minutes my tracker stopped working, so I called the establishment. I was greeted with nothing but disrespect and attitude. The man on the phone had cancelled my second order and then disrespected me for asking why. I but from dominoes a lot and this experience has made me never want to order again

My name is Richard Chatoff. I live in Elk Grove, CA. [protected] [protected]@comcast.net
I ordered pizza, sandwich and brownies on 1/19/18 @ 6:57 pm, the time for delivery saying 68 to 78 minutes. After over 2 hours I call the store and they said it was just now going into the oven. So I complained and talked to the manager, who said nothing can be done, and I must contact corporate. I'm so disappointed and my kids are so hungry. this is ridiculous. It's now been 2 and a half hours and still no pizza. This needs to be made right. We order about 2 times a week and can't believe this bad service, and the fact that the store can't make it right. I shouldn't be charged for this situation.
Please contact me and let me know what dominos can do to get back my business.

hello whomever this may concern. i would like to complain about the dominos store i work in, in Trappe, Pennsylvania. as a driver, Sherouk Hanafy (sunshine) my general manager Talal constantly calls me fat. i complained to him that my dominos jacket was a size medium and his reaponse was "go excersise, haha" and he said it to me multiple times. he has also said "your family said no take the skinny girl and give us the fat one" he is also always talking bad on my coworkers behind their back saying theyre lazy and dont do anything. ive only been working im dominos for 2 months and i never even got an actual training. the assistant manager Ashghan Mohamed is egyptian, so am I, and shes always making fun of my weight as well as mocking me for not being as religious as she is. i feel so harassed working there and they keep cutting my hours. also the driver Said, always takes 3 deliveries at a time and we have been slow lately and its not fair for everyone else and Talal lets him do whatever he wants as he also decides the deliveries for the other drivers which isnt his job. it makes me extremely uncomfortable as a working environment because i feel like they are always talking about me or other coworkers.

i hope i hear back from you on this matter and that action is taken; i dont want to have to go to my lawyer.

Well I feel very singled out at my store 5826 and my general manager refuses to work with me on my schedule, when I close he makes sure I'm under staffed or have all new driver who have no idea what to do.
Also he threatens me with being fire sometimes worse he stole my store key and told me if I didn't find it I would get fired and loss my last check to pay for locks, then pulls my store key out of his pocket a week and a half later and told me he's had it the whole time I almost lost my job over this. He also doesn't train any new people he pretends like he does, he threatened a driver that if she dropped one more pizza then he would make ur eat the next one raw. Please help he are being mistreated badly and no one down here will help not the district manager no one. Also let's one of his new managers sexually harass me several time I have all the texts.

I purchased the bbq bacon chicken bites and I was not happy. It was burnt and didn't have hardly and bbq sauce. The chicken was still frozen in the middle or it was still really cold and there wasn't even 12 pieces like it said. I really like dominos and don't like to complain but this needed to be said. I was extremely disappointed and probably will never try anything new again. I thought this was an easy good choice but they destroyed something that is simple.

I have been working at my store for about a year, I'm a CSR and one of my managers who was hired several months ago has been basically bullying me. Whenever he gets in trouble for something he takes it out on me. He has threatened my job a total of three times and lies to me and tries to get me in trouble multiple times. I want him to have some sort of consequence because this treatment and lying should not stand, he has also threatened jobs of multiple drivers and I'm tired of this treatment. This is making me quit my job.

5424 (Milan, TN) has been mistreating employee by not giving any form of a break for 8 or 12 hr shifts. Also, I believe the GM has been using marijuana on the clock as well as being very disrespectful to employees. "Maybe working's just not for; maybe you should be on disability instead." And threatening to commit suicide on the clock: "Maybe I should shoot myself; I have a gun at home" doesn't not seem like someone I would want running my store if I were upper management. Then firing an employee when I believe guidelines for the ADA have not been followed and other situations which have been talked about prior to this final incident on more than a few times shows me that this GM cannot do their job at the highest regards and would instead decide to behave childishly at a place of business. Each of these events have eyewitness(es) or have been talked about with the Area Supervisor at one time or another. I would like this dress up GM to be dealt with before this goes further.

Date of incident 01/04/2018
Reckless delivery driver on the road. I witness a Dominos Pizza delivery driver get into a confrontation on the Pali Highway with another driver. The driver wouldn't allow the other driver to merge. Then the Dominos driver slowed down his car rolled down his window and started yelling at the other driver. The other driver seemed very surprised that the driver slowed down his vehicle to say something on a busy freeway. Really disappointed at Dominos service!
Incident happened around 5:45 pm on Thursday January 4, 2018. Driver was driving a black Nissan sedan. Driver was headed towards the downtown Honolulu Bishop Dominos store phone number [protected].
I contacted store when I got home and spoke with a worker at around 6:45 pm. I got no help when I reported the incident! I seemed like I was talking to the driver of the incident because he just ignored what I was saying and hurried me off the phone. I would appreciate feedback and a response by Dominos on this matter. It was a very disturbing and dangerous situation on the road!

So when I ordered my pizza on the dominoes app I ordered a large meatzilla pie and I put that I wanted ham bacon and pepperoni and I got a pizza with pepperoni onions peppers and mushrooms I am allergic to mushrooms I had to throw my pizza away I got charged for something I didn't even eat I am a loyal customer I even ordered two pies the night before and they got my order correct no problem also though the night before my order time was around 10:30 and last night it was at around 1:40 am right before the store closed it's like they didn't care about my food i am very upset I feel like I deserve some
Type of compensation because I am a loyal customer I love you guys pizza and they gave me food I couldn't even eat I even have picture proof I'm sorry this happned but it's clearly you guys fault and not mine thank you

Ok I order 2 pizza and cookie at 9:50. I didnt get pizza until 12:20. The pizza was cold. Cookie was hard. Deliver driving told my brother that I didnt have to sign the recipe because he going to try to cancel the order. I call the store to see what he meant about trying to cancel my order that has not been cancel. My card was still charge. A woman pick up the phone at the store and saidbwe not accepting no more deliver and hung up. Sje didnt say hi hey nor hello. And did not wait for a response. This is the third time my pizza. Was deliver late and cold. Im just not complaining about it cause I bought pizza for 5 kids and it took forever for it to get here the kids went to sleep hungry. So I just paidbfor cold pizza n hard cookies and no one ate it. I just want my money back. Dominos on Joseph e lowerly will never have to worry about me ordering from there no more.

I moved here from Georgia 1.5 years ago. I have been a long time Domino's customer. I ordered pizzas the first month I was here and it took for ever to get here and it was cold. I tried again later that month and had the same results. I gave up at that point and started using other pizza delivery.
I decided to try again today and it took an hour and 15 minutes to get here and it was cold. I will not be using Domino's in Green Vally Az again.

M I a human being or electric recycling machine?... Is there anyone who find biting a pin point of a plug tasty?... Should I offer this plug point to dominos owner to taste?... Yes, dominos delivered me a pizza cum plug point to eat... And they are not even taking the responsibility of their blunder... Guys please share this post as much you can and support my voice against their irresponsible service and callous attitude. This can be done to anyone of us, many times we ignore such acts of these so called highly regarded brands but not anymore... M raising my voice against dominos and wont stop until they admit their fault... Pictures for reference... All can see world class service of dominos

I ordered a medium pizza, a Philly steak sandwich and a salad. My food was delivered cold and when I sent it back to be remade, the delivery driver slammed his door and peeled out leaving marks in my driveway. I called the store to let the mamager know and she was extremely rude, told me she would just cancel my order and argued with me about remaking my food. I have been waiting for over two hours for my food and still dont have it.

I called Domino's Pizza Urdesa at 11:50pm. I was on the phone with them for around 8 minutes. Then they realized my address was outside their geographical coverage so they transfered me to Domino's Pizza Los Ceibos. It was 11:58pm. However the person that took my call said it was 12:10am and that they could not take delivery orders past 12am. I told her it was 11:58pm and she said I was correct but that their clock was not working well and said it was 12:10am and that because of that they could not take my ordee. I said I had been on the phone for around 10 minutes with her colleague from Urdesa and that I had made my call with plenty of time before the cutoff time. The person agreed but said she could not take my order. I asked the person to transfer me back to Urdesa. There they said once again that because of geographical coverage they could not take my order. I said I would pay extra for the delivery outside their geographical coverage, but they still said they couldn't take my order. I asked them to call Los Ceibos and tell them to take my order considering I had originaly called with plenty of time before the cut off time. They out me on hold for a while and when they came back they said Los Ceibos has told them they had a problem with their clock and could not take the order. The person said she had talked to Los Ceibos' supervisor and that there was nothing that would make them take my order. I said I was going to write a complaint and they told me it was ok.

This is defintely not the srandard I would expect from an international franchise. I lost time I could have used ro call Papa Johns or other local franchises that also close at 12am. I have always been a loyal Domino's customer but will now change to another brand as first choice.

Regards,

Juan

Date: 12/20/17
Order #: 652938

I placed an order on line at 10:51am on Wednesday, December 20, 2017. The order was for delivery to my son's high school. The pizza tracker stated that it would be ready and delivered with in 18-28 mins of the time the order was placed . At 11:20am I decided to go online and track my order. I entered my phone number and there was no order found. I called the location on the confirmation email and was told by Fred that my order was canceled because they are no longer allowed to deliver to the school per the principal. So I asked the rep when was I suppose to receive that notification? It wasn't emailed to me that my order was canceled. He then stated that by this time it's 11:35(the time in which my son's lunch time has started) he said he was just about to call.

I had no problem with them not being able to deliver the pizza to the school. My problem was not being contacted immediately! The purpose of my ordering was that my son who forgot his lunch at home could eat. I'm at work and no one could take him food to eat. When the order was canceled I should have been called right after the cancel button was hit. My child ultimately didn't get anything to eat because I didn't have enough time to contact another restaurant.

Desirable resolution: I would like the same other that I placed on 12/20 at no charge.

Customer Information
Name on Order: Astrid skinner
Delivery Address: 307 E JOSEPHINE ST, SAN ANTONIO, TX [protected]
Callback Phone #: [protected]
Your Domino's Store (6800): 250 W Houston St. San Antonio TX 78205 | [protected]
Delivery Time: Approximately 70-80 minutes

Order Details
Order #: 442799
Date: 12/19/2017 12:00AM
took a long time then after contacting about order said would be next; then order never received

This is really unfair! I was double charged for a order 5 days ago and haven't been paid back yet! Over 60.00! I want my money back immediately! My name is Aimee Stewart and I ordered from dominos online at the Gadsden Al store. I need y'all to contact me or something. I don't have that kind of money to just give away and I will NEVER use you guys again! That lady I talked to on the phone ASSURED me I would be repaid within 3 days.

Today I placed an online order using your app service as I frequently do. I wanted over 90 min from the quality check to the delivery time and live approx 5 minuets from the store. I contacted the store and was told they had my order under a heat lamp and if I wanted anything new I would have to go to the back of the line. I feel I was treaated unfairly and this level of service is not up to your standards of service. I would appreciate any attempts made on your behalf to counsel and remidy this situation with the store. Than you

I ordered a pizza (free because of my coupon) at 1:38. Email confirmation siad 25-35 mins wait. At 2:30 I called and spoke to the manager Glen. He said another driver just arrived to help and the order would be out shortly. When I complained about the long wait he said it takes his computer awhile to catch up with online orders. I asked about the tracker. The pizza was checked at 1:58. He said that has nothing to do with it. He put it in the oven a few minutes ago. He then got angry when I said it had been almost an hour. Glenn then told me "you should have called back at 75 minutes and got an update or complained then, " and then hung up the phone on me. I called back and spoke to Glenn, telling him I didn't appreciate him hanging the phone up and to cancel my order and credit my card back. Someone please call to discuss this issue with me. It was so unprofessional and negates everything positive the company promoted. I will seek the support of social media if need be.