Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Domain Transfers - Godaddy / advertising claims

United States Review updated:
5
Contact information:
Beginning 11/15/08 until at least 12/6/08 Godaddy has been advertising on their web site "$6.99 for domain transfers" which includes a "Free 1 year extension."

This means that in addition to the 1 year of domain registration $6.99 you should get a FREE 1 year extension or 2 years for $6.99, but when I called their "Transfer Concierge" I got the run around.

First I was told that the $6.99 was just the cost of transferring my domain to them and the "FREE 1 year domain registration extension" was to extend my domain name registration for one year. (This kind of idiocy is intended to frustrate and confuse people.) I politely asked the girl, "do you normally charge a fee just for transferring a domain and then charge another fee for registration or are they both included in the same fee? Because everyone else charges a fee for domain name registration and the transfer is included because registrars have to perfom the transfer in order to get paid!"

HELLO!!!

She replied, "No we don't normally charge a fee just for process of transferring a domain." I said, "Then nothing is 'FREE' because the $6.99 I'm paying you is for 1 year of domain name registration--right?"

She said, "Ya, if you want to look at that way I guess you're right." I responded, "If I'm missing something tell me what it is? What is it exactly that is 'FREE'?"

This put her into a communication lag and when she didn't respond I said, "There's nothing 'FREE' here, is there? Your home page advertises a 'FREE 1 year extension' but there no 'FREE extension' is there?" She finally responded "No. Is there anything else I can help you with?" My Response was, "No."

I only have one question: does Godaddy really think people are this stupid? Does Godaddy think we can't add and subtract? I mean really. Ok, that was two questions.

I experience this kind of cavalier attitude more and more as I deal with companies in the US. I can't believe we've gotten to the point where so many American companies are this inept.
0

Comments

Sort by: UpDate | Rating
Is
  26th of Sep, 2012
Agree Disagree 0 Votes
They are still doing this as of 9/2012, and it is fraud! Their website offers transfers for "$7.99/yr & free 1-yr extension" but they only deliver a 1-yr registration once they have your money. If they advertised "$7.99/transfer & free 1-yr extension" their claims would be valid. But they don't do it that way. They promise a price per YEAR plus a 1-year extension, which would then add to the original year you bought for $7.99 because you bought a year for $7.99, not a transfer. The fact that they're still at it suggests that only a lawsuit is likely to stop the fraud. Interestingly, if you add a private registration to the transfer, they'll charge you for an extra year as if you were getting the promised extension. FRAUD!

Post your comment

Submit
GoDaddy Operating Company Logo GoDaddy Operating Company
Customer Service
Overall Satisfaction Rating

220 Reviews
14455 North Hayden Rd., Suite 219
Scottsdale
AZ
United States - AZ85260
+1 480 505 8877
View Full Information
     

Reply to

close
Send