Menu
Dollywood Customer Service Phone, Email, Contacts

Dollywood
reviews & complaints

www.dollywood.com
www.dollywood.com

Learn how the rating is calculated

1.1 142 Reviews

Dollywood Complaints Summary

4 Resolved
138 Unresolved
Our verdict: If considering services from Dollywood with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Dollywood has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Dollywood. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollywood reviews & complaints 142

Sort by:

Newest Dollywood reviews & complaints

ComplaintsBoard
B
4:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollywood unfair treatment

My wife and I both worked at Dollywood on Adventure Mountain. We noticed issues there starting in April, Things like inappropriate sexual conduct and comments, favoritisms between supervisors and other hosts. We started taking our concerns through the proper channels, the further we climbed the less we achieved. The final straw was the fact that during an investigation, we got reprimeanded for swearing, but the let the sexual harrassment contiue. It got to the point that we had to quite because we were pin pointed as trouble makers, not mention target for ever little thing that happened. Hosts would do the same thing that we did(talk, late on breaks, etc) we would get reprimanded, where as other host would have nothing said. Dollywood preaches about how they are a Christian based ompany, but in realty they treat their employees like dirt. All they care about is the almighty dollar. Sounds like hypochristian's to me. Shame on Dollywood.

Read full review of Dollywood and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
C
C
Connie Fife
, US
May 29, 2017 11:04 am EDT

I went to splash country for the 1st time on the 26th of May. My boyfriend is disabled and both of us are veterans. We started to park in a handicapped spot and were turned away! The man said it would cost us $13.00 for that spot because it was for "preferred parking. (We are gold card holders) " There aren't enough spots for handicapped. And there's NO TROLLY to ease the long walk for those who need to be closer to the entry. Dolly has some great community give aways, but COME ON! This is DOWN RIGHT GREED! The cost of season passes are discounted for us vets but even then it cost the 2 of us and his daughter over $500 for our passes! The food cost is OUT RAGEOUS and you can't bring in food...GREED! We WON'T be going EVER again!

D
D
della shortridge
, US
Apr 10, 2016 11:22 pm EDT

I think Dollywood need to open all the food and drink stands. I get tired running all over the park to find food. also they need more help the lines are just to long. I don't think they know how to handle crowds. its a beautiful place but don't think I will be buying season passes again, they just don't know how to handle all the people. having to stand in line for hour to eat is just too much. need more food stands open and more workers. april 2016 was there and the hot dog stand was closed and the food stand at the elephants was shut down. I seen. the ice cream dots stands, but they were just one open . . so the lines were to long for us ..i saw other dot stands but the were shut down...they also need more rides for kids.

T
T
tina sizemore
, US
Nov 07, 2015 5:03 pm EST

I think the safety restraints on the rides should be made to fit over weight people. It is embarrassing to get on a ride and then have someone to tell you to get off because the restraints won't fit. I think overweight people should get a discount because they cannot ride some rides. I think this is unfair.

B
B
Berserk
Albany, US
Dec 07, 2010 1:35 am EST

Dollywood? Get Real! Dolly Parton hasn't been exactly shy about marketing those huge mounds of joy. What did you expect to find at Dollywood?

ComplaintsBoard
J
2:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dollywood - terrible employers

The company may seem great to visit if you go there every once a year. Sad fact is if you work there you learn the true side of those running the show. The business always is sided by the police when it investigates employees after a complaint by a supervisor. The employees have no rights and are threatened to take a polygraph or be fired. Seems like employers get away with anything nowadays. That is pitiful.

Read full review of Dollywood and 10 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Dollywood customer service

Phone numbers

1800 365 5996 +1 (865) 365-1900 More phone numbers

Website

www.dollywood.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Dollywood?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dollywood Customer Service. Initial Dollywood complaints should be directed to their team directly. You can find contact details for Dollywood above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Dollywood. Discuss the issues you have had with Dollywood and work with their customer service team to find a resolution.