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Dolls Kill Customer Service Phone, Email, Contacts

Dolls Kill
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www.dollskill.com
www.dollskill.com

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4.5 423 Reviews

Dolls Kill Complaints Summary

3 Resolved
50 Unresolved
Our verdict: If considering services from Dolls Kill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Dolls Kill reviews & complaints

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G
8:44 am EDT

Dolls Kill they didn't send info about the order

I placed the order on the website www.dollskill.com, when it was black friday. It was mentioned that within 24 hours they would provide info about the delivery and other info, which would confirm the order. I was shocked, when I waited 5 days and still got nothing. I checked my mail box every hour, but nothing. I wasted about $200, and of course I want them back now. Buyers, be careful!

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L
5:23 am EST

Dolls Kill after 2 months I still haven't received my order

People, don’t buy from the company www.dollskill.com. I ordered skirt and blouse for my daughter from them. It was mentioned that the delivery would take 3 weeks. I waited 2 months and still nothing was delivered. The company is real scam, as well as it was impossible to reach them and get any info. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

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G
2:49 pm EDT

Dolls Kill seller refused to change the size

Don’t buy from the website www.dollskill.com. I bought some clothes from them, but the size turned to be wrong. I hoped to change it, but the seller refused to take it back and provided another size. I was really disappointed that the seller refused and the services were the worst. The rep refused to explain, he simply didn’t care about my problem. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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J
10:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dolls Kill misorder, misdelivery, no refund - big shopping mistake

The company charged doubled my order and misdelivered my package. It took a week to get back in contact with me. Refunds not yet received.

On may 25, 2013, I purchased three items from the company: a unif nevermind skirt, a unif bustier and a pair of unif hellsea boots. My order, #[protected], was completed with a total of $225.80. My confirmation email, however, stated that my order total was $451.60, and the funds were immediately taken from my account after I confirmed my order.

I contacted dolls kill that evening inquiring if I could have my order cancelled due to obvious website traffic and glitches. A representative, alix, responded on may 28th stating that my order made it through the processing center and they could not cancel it. I could, however, wait until I received my order in the mail and return whatever of my order was doubled - the second skirt, pair of shoes, and bustier. I agreed and told them I would contact them back in regards to returning the unwanted items and in regards to being refunded for half my order.

I waited two weeks for my clothes and nothing appeared in the mail. I sent an email to dolls kill on june 12th upon discovering that my dolls kills account stated that my package was delivered successfully. The package, delivered on may 31st at 12:01 pm, was delivered through the united states postal service and was signed by someone named "c colie" and they confirmed their address to be 727 ten eyck in lyndhurst, nj (which was not the address given for delivery). I called the company as well that same day, and alix confirmed that she would research the package and open an investigation with the united states postal service. If the package could not be retrieved, she stated, she would refund my entire order of $451.60 into my bank account. She confirmed our phone conversation through email on the same day at 4:08 pm eastern standard time.

I emailed alix again on june 17th to check the status of the investigation. She replied june 18th at 12:27 pm eastern standard time stating the following:

"usps has notified us that they are trying to retain this package, they keep contacting us but it's starting t seem like a dead end street. We are waiting a few more days - then we will go from ther in terms of reimbursement, resending you the items, or store credit. Please e-mail us in five business days - so we can close the case with usps."

I contacted alix on june 25th, which was the fifth business day since her email. I received no response. I sent another email out june 27th. Still no response. I called the store's 800 number on june 28th. It went to their voicemail service, and I could not leave a voicemail because there was no option to. I found alix's personal email through the company on the dolls kill facebook page, and emailed her personally to address the situation on june 28th. Still no reply.

On june 29th, I publicly complained about the service I received on the dolls kill facebook page. I received the following response that evening from someone anonymously through the dolls kill page:

"alix is pretty good at getting back at everyone. I'm sure she is in touch with you. Unfortunately, if someone signed for your package, there is nothing we can do except send you a new package."

This contradicted what alix promised me via email. I threatened to post the emails publicly to prove my point. On june 30th at 1:59 pm est, alix replied stating that the company was "busy with their upcoming sale," that she closed the case with usps and that she refunded my account. Over a month later, I have not yet received the funds.

I would also like to note that other customers commented about the company's service on my facebook comment, complaining about the quality of service. Dolls kill deleted all the comments, including my own original complaining about my service, by july 1st.

It has gotten to the point that I had to contact the better business bureau to resolve my refund issue. Dolls kill ignored both notices sent out by the bbb, ultimately closing my case as "unanswered." this company has poor customer service, and when I emailed them in regards to trying to resolve something so I could disregard bbb case, and they said all issues were being handled through paypal. Ironic, because I was never told my refund was taking place through paypal until I contacted them to tell them that the bbb was trying to get in contact with them.

Give your money to nasty gal, karma loop or gypsy warrior. This company doesn't deserve it.

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3:03 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dolls Kill - never buy from dollskill.com!!!

My order has not arrived after four months... Not even getting replies from their people anymore. This is getting pathetic the site looks legit but it's a f*cking scam people. Terrible custom service agents. get your [censored] together dollskill

Read full review of Dolls Kill and 7 comments

Dolls Kill Customer Reviews Overview

Dolls Kill is a popular online fashion retailer that offers a wide range of clothing, accessories, and beauty products for women. The website has received numerous positive reviews from customers who appreciate the unique and edgy style of the products, as well as the quality and affordability of the items.

Customers have praised Dolls Kill for its fast and reliable shipping, with many reporting that their orders arrived within a few days of placing them. The website also offers free shipping on orders over a certain amount, which is a major plus for many shoppers.

Another positive aspect of Dolls Kill is the variety of products available. The website offers a wide range of clothing styles, from punk and goth to vintage and bohemian, as well as a range of accessories and beauty products. Customers appreciate the ability to find unique and hard-to-find items on the website, and many report that they have discovered new favorite brands through Dolls Kill.

In addition to the quality and variety of the products, customers also appreciate the customer service provided by Dolls Kill. The website offers a helpful and responsive customer service team that is available to answer questions and resolve issues quickly and efficiently.

Overall, Dolls Kill is a highly recommended online retailer for anyone looking for unique and edgy fashion items. With fast shipping, a wide range of products, and excellent customer service, it's no wonder that the website has received so many positive reviews from satisfied customers.

Dolls Kill In-depth Review

In Summary: Dolls Kill offers a unique shopping experience for those looking for edgy, alternative fashion. With a focus on bold and distinctive styles, the website caters to a niche market that values individuality and self-expression. While the site excels in providing a wide range of products and an engaging user experience, there are areas where it could improve, such as inclusivity and sustainability efforts.

Website Navigation and User Experience: The Dolls Kill website is user-friendly, with a clear layout that makes browsing products a breeze. The design reflects the brand's alternative aesthetic, and the site is fully responsive, ensuring a seamless shopping experience on both desktop and mobile devices.

Product Range and Selection: Dolls Kill impresses with its diverse array of brands and styles, catering to various subcultures and fashion tastes. Sizes are generally available, but there could be a wider range to accommodate all body types. The site frequently features exclusive collections that are well-received by customers.

Product Quality and Authenticity: The quality of materials and fabrics used in Dolls Kill products is generally good, though some items may vary. Products are durable and long-lasting, and branded items are authentic.

Pricing and Value for Money: Prices on Dolls Kill can be higher compared to some competitors, but the brand often runs sales and discounts that provide good value for money. The uniqueness of their offerings often justifies the price point.

Customer Service: Dolls Kill's customer service is responsive to inquiries, and the company handles returns and exchanges adequately. Customer feedback and reviews on the website and third-party platforms help inform potential buyers.

Shipping and Delivery: Shipping options and costs are transparent, with various choices available to customers. Packaging is typically secure and items arrive within the expected delivery window.

Payment Options and Security: A range of payment methods is available, including credit cards and PayPal. Transactions are secure, and financing options like Afterpay provide additional flexibility for customers.

Return and Refund Policies: The return policy is clear and accessible, with a straightforward process for making returns. Refunds are processed in a timely manner, though some customers have noted delays.

Social Responsibility and Ethics: Dolls Kill could improve in this area by being more transparent about their ethical practices and sustainability efforts. Community involvement is present, but not prominently featured.

Customer Reviews and Testimonials: Customer reviews are mixed, with high overall satisfaction ratings but also common complaints regarding specific products or customer service issues. The reviews appear trustworthy and provide a balanced view of the brand.

Brand Image and Reputation: Dolls Kill has a strong market presence and is popular within its niche. Collaborations and influencer partnerships help maintain its edgy image, though media coverage has been mixed due to past controversies.

Website Security and Privacy: The website employs standard data protection measures and the privacy policy is transparent. User account security is taken seriously, with measures in place to protect personal information.

Loyalty Programs and Incentives: Dolls Kill offers a rewards program with various membership benefits, including exclusive offers for repeat customers, which enhances the shopping experience for loyal fans.

Accessibility and Inclusivity: While Dolls Kill offers a range of sizes, there is room for improvement in size inclusivity. The website's accessibility features are standard, and the brand's marketing could better represent a wider demographic.

Final Verdict and Recommendations: Dolls Kill is ideal for customers who are looking for unique, alternative fashion and are willing to pay a premium for standout pieces. While the brand excels in product variety and user experience, it could benefit from a greater focus on inclusivity and sustainability. Overall, Dolls Kill is recommended for those who resonate with its bold and rebellious spirit.

How to file a complaint about Dolls Kill?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dolls Kill in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dolls Kill, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

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- Attach any additional supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

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- Submit your complaint by clicking the 'Submit' button.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Dolls Kill on ComplaintsBoard.com.

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Contact Dolls Kill customer service

Phone number

+1 (424) 348-7625

Website

www.dollskill.com

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