Dolls Kill / shipping/poor customer service

San Francisco, CA, United States

I ordered a few items for valentines day for my daughter. The system showed that it shipped on 2/7, and I paid priority to have it arrive within 2-3 days. The tracking shows that it never shipped and only a label was created. Customer service was not helpful. I asked for a replacement to be sent via overnight paid by them, it was refused. I was told over the phone that they could give me an immediate refund and reship at my cost, and this afternoon, i'm now told I have to wait until the 18th. On hold for 30 minutes. Emails and chats not answered. I could not even talk to a supervisor or manager, they only send you an email. A lot of lost time and patience. Absolutely ridiculous.

Feb 14, 2019

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