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1.1 2962 Reviews

Dollar Tree Complaints Summary

92 Resolved
2868 Unresolved
Our verdict: If considering services from Dollar Tree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar Tree reviews & complaints 2962

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Newest Dollar Tree reviews & complaints

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6:40 pm EDT
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Dollar Tree management in oldsmar florida

10/27/2018 Sean Flood is the manager of Dollar Tree in Oldsmar Florida. My girlfriend (whom I am not mentioning as she is worried she will be fired over this) currently works there. We share a car. I work in the same shopping center and shop at dollar tree regularly since this location opened and have been since before my girlfriend was hired. I have lived in this neighborhood for 27 years I've come in a few times since she was hired to make purchases and a few times to quickly grab the keys to our shared car. One time I did go through her check-out line in her first week, but she was notified that this is against policy and I have always gone to another cashier since.Not once did I stay in the store and hang out to talk nor have I distracted her while she was with customers. She has been reprimanded by Sean Flood over the fact that I, a customer, have been in the store shopping and that my literally just grabbing our car keys and leaving while she is on the job. Now she has been informed I am not allowed in the store at any time and that a trespassing police report will be filed if I step foot in the store again. There is no reason for this as I am a regular customer and have never done anything wrong to this store nor its employees. There is no pretense for my exclusion from this store simply to get the car keys or shop, and should a situation arise, I will have to take legal action. This is unacceptable. This behavior seems discriminatory and all my girlfriend wants to do is her job.

My name is Jerome Pawlowski and my email is [protected]@gmail.com

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4:13 pm EDT

Dollar Tree about a manager

The manager Jessica Castillo from that store is always on the phone, she doesn't help the employees she's only on the phone walking around and sometimes she even brings her child and it's running all around the store. I don't know how Dollar Tree can employ people like her, she is so rude to one of the cashiers her name is Lolita she once told me she had a spinal surgery and she could only do cashiering one day Jessica forced her to do things she's not capable of because of her surgery. Dollar tree doesn't need that kind of employees if she wants to be with her son and talk on the phone she should stay home. The store is located at 5119 s Pulaski Ave Chicago Illinois 60632 store number #633 something need to be done with that manager.

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10:39 pm EDT

Dollar Tree praise/compliment for one employee and complaint for store manager

I went to the dollar tree tonight in Greenville,
RI and Cameron had excellent people skills and I received excellent customer service from him. He was efficient at getting balloons, helping me find things in a timely manner and making suggestions when needed. The manager, on the other hand, was rude to Cameron and to myself. I came into the store at 9:50, per cell phone time, due to an unexpected family event. I left the store at 10:03pm. I was served with nothing but a poor, snappy and harsh attitude from the manager. The only reason why I was done at 10: 03 was because I had forgot cups and asked Cameron where they were while he was ringing up my order. I ran back to get them but could not find them since they were on the bottom shelf and could not find the manager to help me. When I got back to the register, I was only greeted with a harsh attitude of her telling me I need to be done and to cut it out at 10: 00. She went on to just yell at me. I told her I couldn't find her to help and she said I am the manger I was back there (meaning in the office). It was almost as if she is the manager so she is not there to help. She went on to continue to be harsh and yelling at me. A person like this should not be in customer service if she treats customers in this manner. Also, she is not being a good leader if she is harsh with customer's for no reason. Life is hard enough, people do not need this unexceptable behavior in their lives. My receipt says I checked out by 10: 00. This happened on 10/26/18 at the Greenville, RI location. My hope is that the treatment from this manager does not happen to anyone else.

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MaeLee Billman
Trinity, US
Dec 29, 2022 12:17 pm EST

I'd like to compliment employee named K.C. at store 12760 between Trinity Texas and Onalaska Texas. I recently was so broke that was down to counting quarters in order to pay my bills. I owed $20 something but I only had all quarters. K.C. traded all of my quarters for dollar bills and I was blown away by his willingness to help me out. Saved me a trip to my bank in Huntsville Texas. I didn't have enough gas to make the trip to Huntsville Texas. Store 12760 was very clean and organized and it is always easy to find what I need. Thank you all. Please pass this on to HR. He deserves a raise in pay for his willingness to go above and beyond.

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Steven Nicolai
, US
Mar 09, 2021 12:50 pm EST

This is steven, from Plymouth, MI. Needing to speak with a manager about 2 employers. That deserve alot of praise. From the Canton, store. At joy Rd, Morton Taylor Rd.
Their names are Suzanne and Lisa (supervise). Please call, so I can share more detail. [protected], thanks in advance.

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C/W First Lady
, US
Nov 08, 2018 8:37 pm EST
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I am a 74 year old disabled widow living in Knoxville, TN. I shop when I can get someone to take me in a wheelchair. However, I have a very small gift wrapping business in my home and I had an order that was due to be picked up in just a couple of hours when I realized I did not have enough of the paper and trim the client had requested. I had no one to take me to my favorite Dollar Tree on Washington Pike in Harvest Park area. So, I decided to try to make it on my own with my rollator walker since it has a seat on it for me to sit when I needed to. It weights about 30 pounds and folds to fit into the back seat of my car. I went to the store, managed to get the walker out and into the store with an assist of a customer exiting the store who held the door for me. I shopped as quickly as I could and headed for the checkout. There I found a very friendly clerk named Carolyn, who quickly rang up my purchases. She commented on my choices of some of the colors of my choices. I explained about my gift wrapping and showed her a couple of photos of my work from my phone. No one else was in line at the time. She made sure all the tubes of wrapping paper were tied up with a plastic bag for easy carrying and bagged all my other items. I asked if there was a stock person who could help me get my packages to the car. She immediately volunteered to help. She got told the other clerk she would be back in just a minute. She locked the register, gathered up my packages and opened the door for me. As we walked to the car, she took my keys, opened the car, popped the trunk, unlocked the back doors, put my purchases in the trunk and closed it. She was bringing my keys back to me as I struggled to lift my rollator walker into the car. She stopped me and took right over completing the job. She walked beside me to the drivers side of the car as I held onto the vehicle for support. I was thanking her profusely for her assistance as she put her arm around me and told be anytime I was in the store and needed help, that she expected me to come to her. I was in tears at the generosity and willingness to help a disabled person that this woman showed for me. It is my most imfactic wish that she be recognized for her devotion to her customer and to the term "customer service" from Dollar Tree! Please reward this very fine example of a Dollar Tree employee. Her first name is Carolyn and she works at the Washington Pike Harvest Park store. I do not know her last name but please see that she knows I have written to you about her and would you please let me know how she is to be rewarded. I've spent about $235 at various stores of yours but I will always go back to this one, because Carolyn is there! I'd be willing to bet I'm not the only one whom she has helped! To whoever hired her...great judge of character!
Mrs. Linda Perry
E. Governor John Sevier Hwy
Knoxville, Tn 37914
lindaperry07@yahoo.com

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11:37 am EDT
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Dollar Tree hours and working!

My name is Jasmine Carter and I have been with dollar tree since 8/26/18 and still currently work for them. My store number is 04479 in Lafayette, Colorado my mangers name is Samantha and Anime and Jackie the issues have been that I was working 15-22 hours a week and everything was fine and great then I broke my hand not while working at dollar tree . And I have communicated with them and showed them all my documents from my doctors to my surgery and even my doctors appointment and physical therapy appointments and now I'm only allowed to work when they say that's is not right I'm the only one who has came in on time and worked and put in my hours I'm supposed to but with my broken hand I'm feeling like they don't won't want me to work or anything anymore I feel discriminated I feel like because of my injury I'm treated as a low standard when I given my time and effort to the store I'm upset because I have bills and kids to feed and when I tried to put in my two weeks and Samantha told me that if I put my two weeks in I can not come back to work when I was going to but in saying that I wasn't even able to put in my two weeks because I felt obligated to stay and work I do have another job but I have not started it yet and for them to cut my hours where now I'm only allowed to work 9-12 everyday and I was working 9-3 and putting in 15-22 hours I'm pissed off because this not how you treat people I come from Northglenn, co and take 3 buses to get out there everyday but when I'm going to work and I get there and they are sending me home as soon as I get there it's not like I'm doing nothing wrong I just want to work and when I come in that's how it should be I should especially when I'm scheduled for that day but sending me home when I only worked 3 days this week it shows they are not caring about me and my situation that they don't want me there but they tell me otherwise when I have asked and talked to the managers about all this and they still have not done anything about it because they seem scared to have a staff meeting they seem like they been lying and keeping information about hours and ect I would like to continue to work but sametime how can I work when they won't let me . I've called other dollar trees and they all have an excuse and I'm just trying to find out what I can do because there not letting me do what I love to do so by sending me home I lose money I lose on bills and hours and ect because it's like they don't care I would like a response ASAP my name is jasmine carter my position is a stocker I've been there from 8/26/18-present and like I said how do you go from 15-22 hours a week to almost 4-5 hours a week like it's ridculous espically when I'm being told that my hours haven't been dropped but it shows otherwise on my paystubs and the paystubs don't lie I went from 450.00 to almost a 65.00 dollar paycheck and that's not right and that's unfair and would like this to be looked at and investigated before I take it to legal matters and I've been showing them all my documents and papers from my hand no other company's are doing this only this store. My number is+[protected] please and thank you for your time and have a great day!

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Chris1977
, US
Oct 29, 2018 10:39 am EDT

You would be considered a liability because of your injury. If you did anything at work to further your injury, DT wouldn't want to pay for your hospital bills.

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9:21 am EDT
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Dollar Tree serious complaint

On Saturday, October 20, 2018 at approximately 2:45 PM my wife Liliana entered your store located in East Boca Raton, FL 33432

My wife  and our 13-year-old daughter with the purpose of buying roll of clothing tape
Together seeking a correct tape product, once agreed-upon, my wife opened the package to see if it had enough tape to complete the job or if perhaps two items were required for purchase
since the package did not state how long the role
At this point a store employee "Stephanie " started shouting from a distance and I quote "hey you do not open that package " the employee came closer continuing her verbal aggression and repeating the same statement.

My wife and daughter were totally shocked at this tone of voice and attitude of an employee my wife stated to Stephanie not to Yell at her
But Stephanie continued

My wife stated she was going to purchase the item in question and to stop being loud and rude
People shopping were staring in disbelief of the employee's attitude

Stephanie demand it for my wife to "leave the store at once "and ordered the cashier "not to sell her the item"

my wife repeatedly offered to pay for the item however, Stephanie ordered her to "shut up " and told her to "leave the store "again
That she did want to hear her.

Once in the parking lot my wife got into her car waiting for my daughter to pay for the item.
at this point Stephanie came out of the store approached the parking space where my wife's car was parked stood in front of the parking stall Stephine looking straight into the car's interior continuing her reign of terror

my wife was so scared she locked her car doors

I was at work when my wife called me
she was in crying and was frightened And told me she had never been so humiliated and intimidated in her life

the fact that my wife and my 13-year-old daughter, they came into your store to purchase a one dollar item and was totally harassed by an employee  is unacceptable

My wife and I both frequent your store as it is in our neighborhood

As I came home from work I made it a point to stop at the store to find out the name of the employee would cause my wife such a terrible moment
I was attended by a clerk who referred me to a manager on duty " Martha" when  I wanted to find out Stephanie's last name
Martha became defensive and rude to me and she did not give me the Stephanie's last name

I bring this to your attention as well, because the employees at this store seem to have very aggressive and rude attitude
These employees are representing your company and we are paying customers
Their attitude reflects poor customer service and a lousy image of your company

I think corporate should conduct an investigation on this store employees
the location of the store is in one of the highest and best Florida neighborhoods
several employees at this location seem to think they own the store and they can treat customers with disrespect
employees in customer service or retail location should be friendly and helpful to their customers not bullies

your employee Stephanie should not be allowed to speak to anyone in this aggressive matter
Stephanie spoke to a mother with a child who was simply shopping and was denied the purchase of the product in verbally kicked out of the store in front of 20 or more customers

Being humiliated and disrespected in public in front of your child is a complaint should not be taken lightly

In conclusion
First
I demand for an apology to both my wife and my daughter by your employee to be in writing

second
for you to take this as a very serious complaint you should not allow  this type of bullying from any of your employees

Third
no matter what position you're employee has in your company there is no excuse for rude and aggressive behavior towards a customer

Forth
I ask  for you to remove this employee from this  store

my wife and daughter are frightened to enter your establishment
They do not want to be further harassed and humiliated by your employee

As local property owners and permanent residents We have a voice as who want in our local business Stephanie needs to go

I have been leaving messages to mr. Ali Assan (ex 22037) your district manager since Monday
He has not made an attempt to reach out to me on this

Sincerely
Carlos gauvry
[protected]  

Ps I formally request you to respond back to me
With your action taken

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6:02 pm EDT

Dollar Tree customer service

Went to the local dollar store to get some last minute things I needed for a party on Saturday. I was in no rush and waited my turn in line. I get to the front of the line and the cashier tells me to get in line for another register. I let her know that the line she was sending me to was longer. Her reply was, "ah, well it's time for me to leave mama." I asked the next cashier for her name which is Priscila and turns out she is an assistant manager. I work the same job at a different store and to me that was not how you treat customers at all.

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1:34 pm EDT

Dollar Tree manager, cashiers, customer service

Stopped in to grab a few bags of Halloween candy and walked into a war zone! Boxes all over! Serious hazards to customers! While I was in the back of the store by the freezers the storage room door was open while 2 little girls running in and out while a truck was being unloaded, I was curious to why there were little girls running around and in and out while workers are trying to unload a truck, manager informed me they were her grand daughters! So why would you allow your grand children to be put in a very dangerous situation? I mean come on...finished my shopping made my way to the checkout, when I walked up the cashier who I initially thought was talking to herself but come to find out she had earbuds in talking on the phone while ringing up customers! Terrible customer service, thought they were very rude and untrained! While I was cashing out the manager walked to the front to purchase an item so while others waited in a long line she has another cashier open up to take care of her(sad) laughing and cutting up while all the other customers waited? Why? Not that it matters but I will never shop there again, I would rather pay more for an item than to shop at that store! Poor service, the manager is obliviant to any kind of customer service training obviously! Clean up your store, stop putting children in danger, and get the training that should have came with your job so you can train your employees correctly! Just a terrible experience in what could be a great store is ruined by unprofessional managers and cashiers! 1605 e. Hillsborough ave Tampa florida

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12:10 am EDT

Dollar Tree bad customer service

I went to the dollar tree in Pasadena, MD which is less than 5 minutes away from the home I grew up in. I bought a few things (always more than I expect to... because I LOVE a bargain) and then I went to the register to pay.

I pulled out my crisp $20 bill that I had just taken out of the nearby SECU ATM less than 30 minutes prior to pay. The cashier (older Caucasian woman) looked at my $20 bill by holding it up, then down several times and then I asked what was wrong. She told me that the bill "felt different" and was trying to figure out if it was real. This was EMBARRASSING! It was as if she was trying to see if I was a lying person bringing in counterfeit money.

I told her that it better be real or I'm going straight back to SECU bank.She then looked some more, as an older woman (Caucasian) came behind me in line and then walked away with my money. She went across the floor and then held the bill up to the light.

After about 3 minutes of this foolishness, I told her that #1 she should have a pen that helps determine if bills are real and #2 I could just go to my car and get my credit card to pay instead if that would help.

She goes "Oh, no. You don't have to do that." She also says that "we have counterfeit pens but they don't work." She then has a 1 minute conversation with the other lady behind me and tells her to feel my $20 bill given and they both have a conversation about how it "feels different". I tired of this. She eventually took the $20 bill and I left.

I went to the office depot down the street and later on I returned with 2 counterfeit detection pens to give to the cashiers so that no one else would have to go through that.

The next time, I will have to call for the manager but this time I'll just submit a complaint without a name because I don't want the employee to lose her job but rather to be more careful, considerate of the customers feelings and prepared. I should not have to be embarrassed because a store does not have the right supplies (that pen) to do a job accurately.

The address is below.

Dollar tree: 354 Mountain Rd, Pasadena, MD 21122

Please have the manager to discuss this with her employees so that this does not happen again. Thanks!

Faithful Dollar Tree customer

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Jessicallaf
, US
Nov 03, 2018 9:38 pm EDT
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I'm a cashier and I don't check my bills! I'm sorry you had to go through that.

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10:00 pm EDT
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Dollar Tree unpaid employee since july 20, 2018

Unfortately, I have not been paid yet. I have been waiting since July 20, 2018. I can't register for payment, because I don't have an employee number. I have been contacting the original store, the Dollar Tree website and have left messages with the district manager and keep getting the run-a-round. This is very unforfessional and surprising that your company treats their employees in such a way as this. I am very frustrated. I will be contacting the Department of Labor and a local news station to share my experience with your company. I would prefer to be contacted via phone, but before making a call please email me the number/state which the call will be coming from, so that I can monitor calls.

Very disappointed employee waiting on a prompt response.

Kimberly Webster
[protected]

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3:47 pm EDT
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Dollar Tree employee

I just recently went to the dollar tree in Deerfield beach on Federal highway the employee Angela was on her personal phone the whole time she rang me up. I think it is terrible that there were two liens that we're down the isles and she was too busy chitchatting on our personal line. I know it was a personal car because she was talking to a family member about being annoyed that she was on the register. Unfortunately I don't think I will be going back to that store again because of her poor customer service

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2:42 pm EDT

Dollar Tree how dirty and unorganized the store is and poor management

I am a concerned citizen of Fergus Falls MN and every time i have tried to go into the dollar tree here in fergus falls the floors are always dirty and there are lines of products that haven't even been put on the shelves yet along with empty boxes laying every where and when you ask one of the managers for help they roll their eyes at you and just walk away. There have been lots of people who have applied online and in the store and never get a phone call or even a interview but it states on the door at the Fergus Falls store that they are always hiring. I am disappointed in how the Dollar Tree here is Fergus Falls is actually ran. There needs to be something done about it.

Sincerely,

Concerned Minnesota Citizen

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George Sanders
, US
Oct 29, 2018 3:21 pm EDT

If you're so concerned get a job there and see first hand why things are the way they are. Target and Walmart are clean because sell more profitable inventory. You shouldn't expect to buy cheap merchandise and get the same shopping experience.

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9:31 am EDT

Dollar Tree headphones

I bought a pair of headphones from Dollar Tree on 10/19
I opened them and plugged them into my chromebook and they didn't work.

Someone told me that they do have a return policy. But they don't give out money.
They will let me get another pair of headphones instead.
Is this true?
I don't like buying something and it not work.
That's just a waste of money.
What should I do?

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Jessicallaf
, US
Nov 03, 2018 9:30 pm EDT
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I'm an employee at dollar tree. We don't give cash back. But you can exchange your item for something else. How this helps.

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Chris1977
, US
Oct 24, 2018 4:42 pm EDT

You should know what the return policy is at a particular store before buying anything.

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9:05 am EDT

Dollar Tree online order

I ordered my order on 10/17, estimated delivery was scheduled for 10/22. When I track my order on the Dollar Tree website, it shows delivered 10/22 but also says "pending, no items shipped" and i have not received my order. I have been on hold with the "customer service" number for over 30 minutes now waiting on a live person to come on. I also spent about 25 minutes on hold yesterday and NEVER got a live person. I will NEVER AGAIN shop with Dollar Tree.

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Chris1977
, US
Oct 24, 2018 4:45 pm EDT

Adiós

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2:02 pm EDT

Dollar Tree customer service

For several years after it was built our local dollar tree at 29690 was pleasant clean and well staffed with polite and helpful people. Over the last year there have been a lot of turnover with the employees which I know happens within the retail world, but several things have begun to develop that are not good. One of the older ladies whom I assume is in management has been heard complaining about stocking shelves as she's doing it on several occasions. The store is no longer clean and very often has boxes all over. They have locked the public out of the womens restroom expecting us to take our little girls into a less than clean mens room. Now don't get me wrong I have been in other stores that only have one restroom for everyone to use but that's not the point they want to keep the one restroom clean for themselves and leave the other to their customers. They leave people waiting in line while they finish a task instead of calling someone or coming in good time. Last ti.e I was in the store a lady waited till there were 3 people in line before she bothered to even acknowledge us.

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Embarrament
, US
Oct 23, 2018 4:41 pm EDT

Mesa location on Gilbert and southern The Store Manager has poor management skill. When I visited that store the poor girl at the register was embarrassed by they way her manager approached her. The manager should of waited until the poor girl was off the register. As the poor girl was saying have a nice day I noticed her name tag she was in management to. I fell sorry for her.

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1:17 pm EDT

Dollar Tree manager

I attended the store today, there was only one cashier there and the manager went outside to have his 3rd cigarette break while there was a huge line in the cashiers line and then the manager came back in and left proceeded to leave the property while that one cashier was by her self! That is very uncalled for. What would have happened if that cashier had problems with her register? I've had several other problems with that manager, someone either needs to have a long conversation with him or that store is gonna lose business. The cashier name is Judy and she was very polite! But I will not be going back to this store.

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Chris1977
, US
Oct 22, 2018 2:27 pm EDT

Manager was doing you a favor actually if you think about it.

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12:14 pm EDT
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Dollar Tree employee, attitude, behavior

I went into the dollar trees store here in Benton where I live and have shopped in that store since it opened, over the last (3) years I've had to go find an employee to help the cashier out bc f the long lines. I never had any trouble getting someone to help out so never felt as if I needed to complain. On or about the (3rd) day of Oct. I went in to purchase my monthly supply and bought roughly (37) items at which time when I entered the store there were several customers. When I went to check out I followed the same routine I had over the last (2-3) years and ask an employee n the floor to help out. The girl went into the office where I thought she had gone to count a drawer but after a couple of minutes, I knocked to ask for help again. Another voice said they'd be out in a minute. When the girl named Kizzy walked out she was mad and stared right at me, she had that look on her face that said "I'll get you" I went back this last Friday whee she met me at the door and told me "I was not welcomed in that store" bc customers had complained about me asking for help said "no customer ever" it was her bc it made her mad. If someone doesn't call me I will stand outside the store with a petition and get as many people as I can to sign that document pertaining the too long lines, customer service, and the incident that occurred in order for me to file suit

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Update by Paula Sbabo
Oct 25, 2018 7:41 am EDT

I have attempted calling and have left messages but no one has bothered to call me back. I live in Benton Ark and have shopped in the Dollar Tree since the day it opened here. Within this last year whenever I have shopped there have been lines at the check out with (10-12) people so I've always gone to find an employee to help and have never had a problem. I went in on or around the 3rd of Oct and the same action repeated itself. The young girl I ask to help went into the office and remain in there for over a minute so I knocked on the door to ask for additional help again. Another voice answered back that they be out in a minute. When the door opened 2 females walked out, one of whom was a manager that I learned was named Kizzy or something similar. She was mad and had that look on her face that said "I will get you for this" but I didn't care bc I shouldn't have to ask a manager to help out on the floor and do their job. A couple of weeks later on Friday, I stopped there to pick up (10) items and the manager named Kizzy was standing at the door and the same girl I had to ask for help was with her. Kizzy told me "I was no longer welcomed in that store" When I walked out to my car my son said he could go grab the 10 items and when he walked in Kizzy kept saying to him "hey man" "hey man" my son looked at her and said back to her "what" then she didn't say anything back. You have a real bad egg in your store who thinks she has the authority to run your customers off bc she doesn't want anyone asking her to do her job. I've worked in the public and know that someone like her tend to be liars and thieves. I can shop at the Bryant store but that's not the point. You have a man named John who works in the Benton store who is helpful, hardworking and courteous. In fact, everyone I've ever seen working in that store since it opened has been this manger named Kizzy is the only person I've seen there with that type of attitude. I imagine she might think she can get away with acting that way bc she knows it's almost impossible to get anyone from the corporate office to either callback or respond to any person who complains. No one should be allowed to treat another person in that manner especially in a public business such as Dollar Tree and I expect a reply

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Chris1977
, US
Oct 22, 2018 2:59 pm EDT

Nobody going to take this seriously. First off, you're not their boss. You don't tell them what to do. Secondly, you was very rude to them and with witnesses around, nobody going to sign anything for you. Grow up!

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P
9:29 pm EDT

Dollar Tree customer service

Hello the city of imperial beach just recently opened up a dollar tree, with the being said I was beyond excited for the opening! The store alone is great amazing deals and great product, but unfortunately I do not feel the same excitement for the customer service. I live about 2 blocks from location so I come here often (dollar tree) and every time I come to pay it never misses that the ladies there always have an attitude and the worst one of them all in the actual manager i've dealt with her about 3xs with her ringing me up and she's always mad and upset and straight up rude! I've seen her have attitudes with customers and i've seen customers yell at her for her rudeness! Unfortunately I don't recall her name the times i've seen her she doesn't wear a tag but I know she is the manager there! She's hispanic long black hair always has her hair slicked to the side with a pony tail i'm only mentioning description because like I said I can not remember her name and maybe with the description you can figure out who it is i'm talking about. I feel that with the main person in charge the manager always having a bad attitudes it is why it trickles down to all the other employees having bad customer service as well, there are not led by example at all which is very unfortunate imperial beach is made up of friendly people friendly neighborhood to have such a bad store the dollar tree take over and have all such horrible employees. I honestly never the kind to write reviews so the fact that i'm taking some time out of my day to wright this review is because i've had enough with the lack of customer service. Please I hope you guys actually care about the review these people which are your employees are giving the company such a horrible stigma and with the dollar tree being an awesome store overall to shop for it hasn't been the best experience for the imperial beach location.

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12:46 pm EDT

Dollar Tree service

Today me and about 20 other customers experience some of the worst service ever, cashier named Melissa don't know her last name but she was out front by herself trying to take care of customers and do the balloon service while other employees were in the office and outside refusing to help other customers. Cashier Melissa was very helpful and apologetic about the poor service from her coworkers. store# 890

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12:21 pm EDT

Dollar Tree employee robert @ store# 02215

On this morning 10/21/18 at or around 11:30 am, I, Micheal Delce was shopping inside of this location as I do every week to pick cleaning supplies. I particularly like this location for its convenience and cleanliness.

However, as I proceeded to the check out, a cashier by the name of Erica assisted me with the ring up! As she was ringing up the items I was purchasing, another employee by the name of ROBERT walked up behind her and proceeded to say, "LOOK AT HIS NAILS!" Then walked away with a scrutinizing laugh!

FOR THE RECORD, I am a gay male, but what does that have to do with the fact that I am a paying customer, and I'm here to spend my money just as everyone else?
I then asked for the manager and was approached by the assistant manager! I explained the situation to her in FRONT of ROBERT so that there would be no discrepancies or conflict of stories. AND THERE WAS NONE!

I'm filing a police report on ROBERT for his discriminatory comments and actions! I was informed that there will be a GM available at that location in the AM, and I plan to be there to inform him as well about my incident!

Furthermore; I pushed for the removal and termination of ROBERT as expeditiously as possible. This type of behavior should not be tolerated by ANY company associate. It wont be tolerated by my employees, and I refuse to tolerate it from yours!

I look forward to hearing from you soon!

I can be reached at:
Micheal Delce
[protected]
[protected]@gmail.com

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Update by Michel-le Cartier
Oct 21, 2018 12:24 pm EDT

I look forward to hearing from you!

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8:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree online ordering and customer service

I made an order on 10/17. The order stated "UPS Estimated Delivery Date Monday 10/22".
I had heard nothing, so I called on Saturday 10/20.
Customer service told me that:
-my order has not been shipped yet
-they have no idea when my order will be shipped
-they cannot cancel my order because more than 24 hours has passed
-they don't care what the estimated delivery date was when I made my order

A complete waste of time, shipping promptly is not a priority and you can't believe the info on their website.
False Advertising? I think so, I would have ordered from another company if they had told me that the estimated delivery date was basically whenever they get around around to it.

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Ray_B
, US
Oct 22, 2018 6:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also have a problem with their order process. My order was placed on 10/11 with an expected delivery of 10/16. That was 6 days ago and the order still shows as "In-Process". The website won't take you to an email support page, but keeps taking me to a survey page and telling me I have to turn cookies on to continue. I have now been on hold for their Customer Support for 20 minutes and no answer. I guess I have learned to never order anything from them again.

Dollar Tree In-depth Review

Product Variety:

The Dollar Tree offers a wide range of products to cater to various needs. From household essentials to party supplies, their inventory is diverse and extensive.

The quality of products at Dollar Tree may vary. While some items may be of decent quality, others may not meet the same standards. It is advisable to check the product thoroughly before purchasing.

Dollar Tree does not carry popular brands as their focus is on providing affordable options. However, they do offer generic alternatives that can serve the purpose.

Pricing:

Dollar Tree is known for its competitive pricing. Their products are priced at $1 or less, making it an affordable option for budget-conscious shoppers.

Customers find value for their money at Dollar Tree due to the low prices and the ability to purchase multiple items without breaking the bank.

Special deals and discounts are not commonly offered at Dollar Tree. However, their everyday low prices make up for the lack of promotions.

Store Experience:

The store layout and organization at Dollar Tree are generally well-maintained. The aisles are neatly arranged, making it easy for customers to navigate and find what they need.

Dollar Tree stores are usually clean and well-maintained. However, occasional instances of untidiness may occur due to high customer traffic.

The staff at Dollar Tree are known for their friendliness and willingness to assist customers. They may not always have extensive knowledge about every product, but they are generally helpful.

Online Shopping:

The Dollar Tree website has a simple and user-friendly design. It is easy to navigate and find products of interest.

Product search on the Dollar Tree website is straightforward, allowing customers to quickly find what they are looking for.

Shipping and delivery processes may vary, but overall, Dollar Tree provides a reliable online shopping experience.

Customer Service:

Dollar Tree is responsive to inquiries and complaints. They strive to address customer concerns promptly and efficiently.

Return and exchange policies at Dollar Tree may vary depending on the item. It is advisable to check the specific policy before making a purchase.

Overall, customers are generally satisfied with the customer service provided by Dollar Tree.

Community Engagement:

Dollar Tree actively involves itself in local initiatives, supporting community events and organizations.

As part of their corporate social responsibility efforts, Dollar Tree engages in various initiatives to give back to the community.

Dollar Tree supports non-profit organizations through donations and partnerships.

Loyalty Program:

Dollar Tree does not have a loyalty program. However, their low prices and value for money make up for the absence of such a program.

Enrollment and use of a loyalty program are not applicable to Dollar Tree.

Personalization and customization options are not available at Dollar Tree due to their focus on providing affordable products.

Business Expansion:

Dollar Tree has a significant number of locations across the United States, making it easily accessible to customers.

Expansion plans and growth strategies of Dollar Tree are not publicly available.

Dollar Tree has a strong market presence and competes with other discount retailers in the industry.

Sustainability:

Dollar Tree has taken steps towards environmental initiatives, such as reducing energy consumption and implementing recycling programs.

They are actively working towards reducing packaging waste and promoting sustainable practices.

Dollar Tree is committed to ethical sourcing and fair trade practices, ensuring that their products meet certain standards.

Overall Rating:

Pros of shopping at Dollar Tree include the wide variety of products, competitive pricing, and friendly staff. However, the quality of products may vary, and popular brands are not available.

In conclusion, Dollar Tree is recommended for budget-conscious shoppers who are looking for affordable options. While there may be some drawbacks, the overall shopping experience at Dollar Tree is satisfactory.

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