Dollar Tree
reviews and complaints

I happened to be in the area, needed some things, and visited your dumfries store, I encounted two female at work and one off-work male employee, the male and one female were in an aisle, in a private personnel conversation, to the point of a customer needing help at the check-out, the one female told the other, go help ring-up the sale, in which she responsed very loud, why she had to get on the register, as she was using her personnel phone.
Moving through the store, the female who I did'nt see at the time, was doing re-stock, and this same male who was still there, engaged themselves in a conversation, that was loud, and vulgar. None of these employee were being mindful of customer service at all. Nor of their professional attitude of their job. From what I heard, the male address her as Carol. At this point I really had no interest in shopping there. I mostly shop at the Woodbridge store, or Lorton store.

I often shop in dollartree on clearview pkwy, and the store manager is very rude. I needed to ask him a question the day I was in there, and he not once turned to face me to answer my question. He continued doing what he was doing while talking to me with his back turned facing me.
That was very rude!

There's also a man who is handicap operating the register who too is very rude. That took me by surprise because being handicap as he is, I would have thought someone like him would be ever so kind to people, but no... This guy is very rude. He also wets his hand with the saliva in his mouth to open the bags because the bags are tightly closed which is hard to open with dry hands, so that too is nasty.

When ever there's a group of employees who all practice handling customers in the same manner and the manager allows them to provide rudeness, it continues and everyone do the same thing over and over again making it okay to provide bad customer service.
The manager him self is at fault for letting this go on as long as it has, and he should be fired along with everyone else; and there should be whole new group of people operating that store because that store generates a lot of business in that location.

While checking out cashier (Karen) and manager (Lynn) were gossiping loudly about another employee, and a older woman asked where something was and the cashier was very rude to this woman and kept pointing to the isle saying "its right there, I cant believe you dont see it", mean while while cashing out they were yelling across the store to eachother very inapropriate. After leaving I noticed the food item I had purchased was expired, so went back to return this item and checked remaining same items on shelf were all expired. The cashier was very rude about not wanting to return items and callled for manager in a very sarcastic tone over the intercom. The manager came up and says the expiration date is the manufacters date which it was not, and also very rudely did a cash return and did not apoligize or anything, we told the manager her cashier was very rude and she said nothing. There are lots of people looking for jobs that must have better customer service than these two, because of my experiance there the only time I will be going back is to talk to a different manager about the rudeness of these two employees!

Our lawfirm has filed a complaint against Dollar Tree on behalf of all current and/or former employees who have worked, or are currently working, for Dollar Tree and was required to perform work off-the-clock, such as working through lunch and going to the bank - without being paid for it. Further, you may also have worked over 40 hours in a given week and not been compensated at the overtime rate of time and one-half. You may be entitled to unpaid back wages, unpaid overtime, damages, etc... Contact our firm if you or someone you know may have a claim. 1-877-FLA-INJURY or [protected].

I worked at the Renton Highlands Dollar Tree for a year and a half. I always went the extra mile. They would give me digusting and difficult jobs like scrubbing grime off the window sills and dusting the banner that runs around the store is at least ten feet off the ground. But I never complained until a few weeks ago. One of my really good friends was involved in a horrible car accident that left him in a coma. I had mentioned this to my co-workers and managers so they knew I was going through a difficult time already. Then, two days later, my brother passed away. I called in to tell them that with everything going on I just couldn't come in. My friend was in a coma and my brother was dead. I was told by the main assistant manager that I would have to come in because she had already called everyone else in this morning for a project. She was very rude and inconsiderate about this. I went to work completely stressed out and on the verge of a panic attack all through my shift. I spent my entire lunch break in tears. But did they care? No. After all of this unappreciativness, I went in to speak with the store manager about it and put in a two weeks notice. I told him I was being disrespected. I couldn't even take one day off when my brother died. He told me "This is a job. We don't have to." So I was forced to quit. Going to that job everyday was putting me over the edge in stress when I already had enough to worry about. The Dollar Tree is a horrible corporation. I've known this for my entire employment experience and this was just the last straw. Trust me, you do not want to work there.

I love shopping at the Dollar Tree in 4555 N. Pershing but after today I will never go back in there because I just felt so angry I felt like hitting the wall. I went in there with my roomate and two boys too look around for silly brecelet that everyone is wearing. I had brought two last week for my sons girlfriend and the kids in our colplex wanted my son to get more. I need to get some stuff for our house so we went to check out the goodies. As we arived at the store two couples was outside searching for a cell phone. We got there on our bikes we live pretty far from the dollar tree but like I said we love your store. We walked in and started to look at the holliday section and got seperated from our boys. Then the guy that lost his cell phone aproach my kids asking if they saw it. Our boys said no and then he had ask us I had ask him if he tried calling it but he just walked away. We were looking at the shampoo when the guy and his girlfriend had appoach us and ask us again if we know anything about the cell phone I then answered him No we just walked in. Then we went towards the food area looking for sunflower seed when we notice the couple was watching every move we did. At frist it didn't brother us because we had nothing to do with it. Then we went to look at the cahier area for the silly brecelet but we did not find any so my boys and roomate went outside while I wanted to pay for my items. While I was standing in line the two secrity was watching what was going on as my son empty out his pocket, I had left the line to stll my boys that they do not need to prove to anyone anything and no one has the right to search them. I went back in to purchase my item when the guy continue accusing us about his cell phone, so to prent my temper from blowing away I put my items to the side so I can come back later. I went to another store to cool down for at least 30 min and for the guy to leave. I had appraoch Stina and ask her if they had put my items away she said she thinks so. Stina was nice about it didn't look at me in anyway, my kids waited for me outside because I knew what item I needed. I went to grab one shampoo, one conditioner and 3 incense and as I was heading back to the front two of the ladies that worked there was whispering while heading back to where I was but little that they know I was headed towards them. They had went to the isle that I was at I'm guessing to see if I put the cell phone back or if I went to go get the cell phone. I had purchase the items I got from Stina but yet she did not give me any look to feel uncomfortable. When I got out off the store my son had notice the same two ladies were talking while looking at me. As I grab my bike the two ladies continue to stare at us like we did take the phone. I was so pist I wanted to go back in to return the items I bought but I didn't want to cause any scene so we left. I know we didn't do nothing wrong but the way the employees acted is like we did take the phone. Look the phone was misplace by the owner so if we did find it its consider "finders keepers" if the owner had the item and one of us had taken it, it is consider "stealing" but the item was misplace so who ever found it has it and got lucky cause its finders keepers and for the guy who lost it keep wheeping and don't go pointing fingures if you do not know who has it. For the employees at the Dollar Tree you just lost a costmer and you need to learn how to sneak around without getting notice.

p.s. never going back...Stockton...ca.

To Whom It May Concern,

I am a very regular shopper at your Dollar Tree stores throughout the State of Maryland, and up until recently, have enjoyed my shopping experience - the staff's attitude, orderliness of the merchandise on shelves, merchandise, etc.

As I began my shopping this past Sunday morning, I noticed there was no background music. An employee pointed out that corporate orders had been given that all music should be discontinued! Just how selfish and inconsiderate is this. I realize that many business are cutting back where possibe given today's economy, but listen, the employees are people to! It was like shopping in a Morgue! The experience was terrible. This one consideration has so adversely affected the employees' morale and overall well-being to the point of complaining. Please reconsider and continue the simple enjoyment of having music for the employees as well as the Customers!

It is a welcomed distraction for us all. While shopping and listening to music, I can tell you as a loyal customer that, I'm more distracted by how much I'm spending and the economic realities of today's times. With the music, I can enjoy my shopping experience and the pleasant disposition of the employees. Don't punish your employees for working hard at not the greatest salary during these times. The music is but a small consideration for both the shoppers and most importantly, your employees.

I will personally be asking shoppers to complain about the music issue in the immediate future. I would like to continue shopping at the various Dollar Tree stores, but in support of the employees and a favorable work environment, I will become the greasy wheel to get the oil! This is but a small consideration.

Thanks.
Bree Scott-Jackson

I had recently been to this store and was hurt. I cut my hand on a plastic piece that was broke off a shelf. I went to the store manager and asked if I could wash my hand in the bathroom. She was hateful to me and told me where the bathroom was. When I got there to my surprise there was no soap to clean my wound. She had never even offered me a bandage and I was forced to buy my own first aid kit. I told the people over Dollar Tree about it on their "contact us" form online. A man called me and just said he was sorry and never followed up with me. Nobody from this store location called me and I feel I should have been reimbursed for buying my first aid kit. I was a good customer but now they have lost me as a customer at Dollar Tree as a whole.

The manager was supposedly arranging stock on a shelf in the Easter section but she was on her cell phone from the time I came into the store until I left (approximately 35-40 minutes) and it was very annoying and she very obnoxious. I mentioned it to the lady at the cash register but her reply was.."she's the manager". Others in the store were making remarks and were amazed at how loudly she was talking and at one point she even spoke profanity.

I feel this practice with a store manager is totally uncalled for and should be dealt with appropriately. If I talked on my cell phone for even one minute in my workplace I would be reprimanded and possibly terminated.

Apparently Dollar Tree is more concerned about making money than it's employee's that it brings on to" work' at these stores. A new store recently opened up about a week ago now and the Mgr. that they choose to run the store is a joke! An email was sent to her and she had no clue what the word surplus meant! HELLO!

I was in store getting graduation balloons for my son. The poor cashier had a long line so I asked him to call someone to help me. This woman came up with a scowl on her face from the beginning. I asked if debbie was in because she is always so nice & helpful she said no (Hatefully).
They had some aired up but I asked if they had any blue ones because my sons colors were blue/silver. She said (Hatefully) no all we had was what was already blown up. Then I asked if I could get some fresh ones because I didnt want air to go out because I had couple days before I was going to use them. She said she'd just put some more air in them. So she did except for a couple then I saw another grad balloon she failed to mention & requested that one. When done I noticed they had some blue ribbon which I requested be put on for my son's colors because the ribbon on the ones she gave me were white she said that was for the ones they blow up later. I asked if I could get some & that I would put them on. She turned & told the cashier (Tommy) to help me & then went on her merry way-no explanation-nothing except hatefulness as if she was annoyed & shoved me off on him. He was very nice. This lady's name escapes me but I know it starts w / an 'm'-misty, melinda-something-anyway she does not need to be in that position with that attitude. The cashier told me she gets into it w / some female customer everyday. Also, the store was extrememly hot as if trying to conserve or something. Mind you, this arkansas-home of humidity & very hot days spring, summer, & fall. If she remains in this store I will not shop there any longer & ill tell others. I have shopped @ your stores for years. The first time I knew of u it was in nj. When I moved back home to arkansas & found out they were getting one here I was excited. Now im disgusted. After the expansion of the store-which I always thought it needed - I got excited too because I remember all the deals/diff items u carried in nj. This mgr needs to go home & be mad/sad/disgusted/hateful by herself - not in the public arena. I dont care if it is 'just' a dollar store-customer service & satisfaction should still be top priority in any business. Thank you for your time.

I was currently emplyed at dollar tree.The managers are ignorant women.They treat their emplyees like crap, you can never do enough for them.One manager by the name lesia is so rude to her customers i am surprised they are still in business.I recall one time this little boy was at the gumball machine and lost his quarter.He went to her, and told her.She told this 6year old he had to call the 800 #the poor lil guy looked at her and cried she walked away.She has/had extra toys in safe.She could of gave him one, but greedyness is her nicname.Their is a paticular customer who comes in the store, and she knows she is stealing we have caught her, instead of banning her from store she welcomes her, and follows her around like a mad lady, but she treats paying customers like ###.She needs a wake up call.I wouldnt work for them ever again!THEY are rude, mouthy, self rightish, ###.If you go into the store watch out you are being followed like you are gonna steal them blind.

I live in the area and frequent the Dollar Tree Store by the Mall of Georgia in Buford. On several occassions in April and May of 2010, I've witnessed one of the managers by the name of Gloria (not sure if she is a manager or supervisor) yelling throughout the store reprimanding an employee, that quite frankly did nothing wrong. I am not sure if she was having a bad day or if she had a personal ax to grind with this poor employee. She screamed out insults such as stupid, can't do nothing right, claiming to dock her pay for helping a customer in the cashier line. I assume she was supposed to clock out to go home, but Gloria let her have it in an unprofessional manner.

The cashier had a few people in her line, but when the manager started yelling, everyone behind me put their items down and left the store. Before they left, we started talking about how rude this manager was and two of the customers were appalled and compelled to shake their heads in disgust, then left.

I stayed in line since I was next, and the poor cashier was literally and physically pushed aside by Gloria and told to clock out. The manager used words like "fricken stupid", "you people get on my nerves", "... not a fricken mind reader", while shaking her head and slamming the cash register. At that point, I decided to put my things back and leave because I wasn't sure if she was talking about customers or "black people" since the employee was black. All I knew is that I didn't want to be helped by her and the other cashier's line was way too long.

This wasn't the first time I witnessed an incident like this. This is just one of the worst ones I've seen. Another time, this same manager was yelling throughout the store at other employees to do their tasks. She has no professional demeanor about her role and comes across as a bully and childish.

At this point, I decided to drive a few more miles to go to the nearest store (even though it is somewhat out of my way) just to get better service and courtesy. The district manager for the Buford store needs to see how these employees are treated by their manager -- especially at night. I've never seen such rudeness without any discretion to the customers who are shopping in the store. It is obvious that management of people is not a good position for her.

I did overhear one customer ask for the district manager name back in April to file a complaint, but this same person refused to give it to her. At the time, I didn't know what the gripe was, but if it is anything like what I witnessed -- I know why. I hope this manager does not treat customers the same way she treats employees. She has definitely lost me as a customer there, and possibly a few more. I guess this store can afford such bad behavior.

The Dollar Tree located on 1206 Beryl st. in Redondo Beach California is racist and they only hire family which is against company regulations. The store manager Frank M. took over the store in August 2009 and quickly turned it in to a mexican run store. He promoted a cashier named Yonari Dorado to assistant manager and a few months later Frank gave Yonari's sister's boyfriend Chris a job at the expense of other employees hours. I just recently learned that he has also given Yonari's sister Erika Dorado a job. I think that something should be done about this because it is not fair to the exsisting employees.

At the Lapeer Michigan Dolllar Tree Store, March 30, 2010, I was returning excess items, that were from a 100 person, baby shower. A very nice cashier, Amber was her name, was very nice and helpful. She was counting items to be returned, as so I knew how many items, I had to buy, in exchange. Another cashier, I do not know her name, told me and Amber to just stop what we were doing, and to move the line along! She was very snotty, so I explained to her, I had to know how much to buy! So I went on with Amber counting the itmes, and then we agreeed on 52 items I needed to buy. I happily filled my shopping cart. Next was the wost day of my life in years, I was verbally assulted by an assistant store manager, Julie. I was told by her, (Julie) that some of the items I was returning, were USED, at the baby shower, (that they were on the tables and used) and I was trying to "scam" her. They were glass candy dishes, with glass lids. I had purchased over 50 of them and was returning 12 of them. I was standing there with almost $1, 000.00 in Dollar Tree reciepts, purchased over a 6 month period, and was shocked at how I was being treated. I had reciepts for all the items I was returning, and she was not interested, at that time. The store check out line was full, I was very embarrassed at how I was being spoken to! So I asked Julie, if she had an toll free number, I could call to corporate, to complaine about this matter. She tore the Dollar Tree.com paper off the check out stand, and basically threw it at me. I asked her again, politely, for a phone number, that I did not want to go online, and she then said, "Well most people do have a computer and internet." Again, I was shocked at this attitude, like I was a poor person or what she was thinking I do not know... I told her that I indeed do have braodband, but, I wanted to call as soon as I got to my car. So, she then pulled the paper out of my hand, so fast, she reopened, a healing split, to a finger tip. I was furious, as this hurt! I felt like going nuts. But I did not. So She circled a number on that same paper, and threw it at me, once again. Next an item, I honestly thought was a Dollar Tree item, (pack of wooden clothes pins) was discovered in the retured items, by Julie, and she asked another lady who was working at the time, "Is this ours? I 've never seen it, have you?" and snotty like, they both said "NO it's not ours". Julie threw the package of clothes pins at me. She made it clear, they were not a Dollar Tree item. I told her I was sorry. When I loaded all the excess party items up, I was very tired, and it was a mistake. Her reply was "Like sure". I just kept shaking my head in disbelief... I almost asked if I was on a hidden camera show...While all this bickering, was going on, and I was being assulted by Julie, another cashier, by the name of Amber, was so embarrassed, you could see it in her eyes, and facial expressions. She was so very nice with my from the very beginning. Each time verbal assults were dished out to me, she would look at me (Amber) with disbelief, and shock. She was so very helpful and nice. My itms were packed up and and I thanked Amber for being so nice, I told her when I called Dollar Tree corporate, I'd let them know all about what just took place, and especially how nice, and professional she was. I left the store, and was in the parking lot. I was loading my items into my car. I was directly in front of the stores opened door. Customers, walked out after me, a two of them, I knew. They said they could not believe what they heard in the store, and I was definately suppoed to call Dollar Tree business headquarters, and file a formal protest. Next, I got into the drivers seat of my car, and called the corporate phone number. As I was on the phone, both the snotty lady, (who was smoking) and Julie came outside, and were walking around collecting shopping carts. They were walking by my car, and I was worried of further violence, so I rolled up my widows, and started my car. I wanted to complete my call and be safe. I was definately concerned about them approaching me in parking lot. I thought that was the safest thing to do.I complete my call and left the parking lot with no further problems. The first lady I spoke with was very nice, asked me to tell the entire story, and listened . After I was done, she said she was very sorry and promised me a district manager, would call me. The next day, today, she did, and her name is Robin. She also was very nice, and assured me the matter would be handeled. End of story, as of now. What I hope is, no other person, ever has to be treated like I was by Julie. She has no right, being in customer service, period.

When visiting dollar tree located on 377 killingly st, there was an older women cashing me out who was very rude to me. when approaching the manager she still procide to be rude, the manager asked her to stop talking to me and he told me he would handel it but at any time no one appologized to me. i asked him for his bosses number he told me it does not matter because all the complaintes go through him. this is not the first time i have had a sproblem in this location that the manager did not take seriouse. i will never return to another dollar tree and i will be letting every one i know, know about how rude your workers are. thank you have a good day.

I visited this store at Belmont, CA and my cashier scanned one item twice by mistake. I noticed it when I was checking my receipt before I left the store and went back to her right away. I asked her to get my money back. Seems like nothing difficult to do, but she said "Just pick one item from the store to exchange because we don't refund." I told her I did not need anything else from the store any more so just return my money back. She kept saying she cannot refund any money. I felt it was wasting my time talking to her so I asked for manager. I explained the manager what happened and told her I just want my money back since I did not need anything else from the store anymore. The manager said same thing as the cashier that it is a store policy not to refund cash. I told her it is wrong and does not make sense since it's not really a refund nor exchange. But she insisted about no cash refund policy. At this point I felt absurd and left the store. What they are saying doesn't make sense! They took "no cash refund" too literally! It may be only a dollar, but I totally do not understand at all!

My grandaughter is 4yrs old and is handicapped. She requires a small wheelchair that is quite expensive. While shopping at a Dollar Tree in Mississippi with my daughter and granddaughter, a store employee began pushing a large cleaning machine down the isle where we were looking at merchandise. The isle had boxes of merchandise sitting in the isle. The young man ran the machine into my grandaughter's wheelchair.Then, he did not budge-looking for my daughter to move the wheelchair. The wheelchair was pinned between the machine and the boxes in isle. I told him that he could hurt my grandaughter or tear up an expensive wheelchair. He said nothing and went on about his business.In about 10 minutes, I and my daughter paid for our merchandise and left the store.The young man came outside and accused us of placing merchandise in the aisles and then asked us not to ever return to the store. Like the comment I just read on this site about a safety issue at Dollar Tree, this is a lawsuit waiting to happen.Not only am I upset about the careless behavior of this employee, I am also offended at his rudeness.He and Dollar Tree need not worry about me, my family, or co-workers shopping there. I work as a marketer for a company that is about a block away from this store. Our company spent a good amount of money there on decorations, making marketing baskets for medical suppliers and doctors, candies and flower seeds for marketing booths, etc.

Sunrise, Florida: I took my 7 year old daughter to shop for Christmas gifts with money she had saved up in her piggy bank. She had a total of $11.00 (4 dollar bills & the rest in quarters & dimes). When the item were rung up the cashier/manager Latoya refused to accept payment. She stated that she would not take the money and that she was not our bank. I asked her where it was posted that coins were not accepted. (For the record, no posting exsist). She closed the register down & walked away leaving my daughter totally heartbroken! I have contacted the corporate office via e-mail and I'm hoping to hear from them. I believe a written apology is in order & an employee reprimand.