Dollar Tree
reviews and complaints

Dollar Tree may be a bargain for customers but they do not know how to make sure their employees are taken care of. They have a high turn over rate simply because they pay little to nothing! We understand its part time but who wants to take a check home with a total of 27 for 2 weeks?!?!? Most of your stores are a complete mess in CERTAIN areas and they never have enough people working. Human resources picks and chose which situations they want to follow up on the company overall needs to be reported to BBB Asap

I patronize the Dollar Tree Store on Sibley Blvd, in Calumet City, Illinois. The store is filthy. The shelves are full of dust, the floors need vacuuming., the washroom is filthy.

The areas around the cash registers are junky. The shopping carts and baskets are filthy. As a customer, I believe I deserve better than this when shopping. Many of the Dollar Tree stores that I visit in Illinois are in the same terrible shape.
The personnel are attentive, they do not allow the lines to become long without attending to the customers.

Today 2 employees at the register got into a verbal argument that was very loud, I mean screaming loud. You could hear it across the store.
The customers felt very uneasy and some left.
The other employees looked very embarrassed.

It was all about who works the hardest and longest.
This should be done behind closed doors.
It was about 11:30 10/01/18. Older male and older female with short red hair.

This in in regards to Store #2004, 416 W. Seneca Turnpike, Syracuse NY

I wanted to purchase some Halloween solar items and along with the one you stake into the ground, found packages of solar items that are in a protective plastic case. When I took my 7 items up, the cashier gave me a total of $3.24... then questioned why the low price. She called up the manager who said that those in the plastic case came up as 1 penny and were not to be sold to me - even though the sale was complete and the cashier had our money in her hand. I was told that these items were to be sent back to corporate and he didn't know why they were put out. I said that were in multiple locations - the manager was very rude and refused to allow me to take these items. He took over the register, voided the sale and ran up my other 3 items. I was under the impression that once a sale is made, the customer has the right to pay for the items. He gave some excuse as to the longevity of the battery since it was last year's item. Um, I have a huge supply of these that I pull out from year to year for various holidays and have had no problems with "the battery".

I have photos from the condition of store # 6762, Ormond by the Sea store.
I cannot believe no one has slipped on cardboard, no one has gotten hurt on product on the floor.
I have complained about the general manager before and nothing gets done. She is rude to customers. Her employees sit around when the lines are long.
I have gone in seeing managers sitting down doing nothing while the cashiers are backed up. There were a few good managers but I haven't seen them, they may have left due to treatment.
I needed detergent yesterday, shelves were nearly empty. I bought a pack of candy and it had been melted and put on the shelf.
I am disgusted with the way this store looks and the management.
I will drive out of the way to go to a nicer store

This incident happened during the month of August of 2018 and before that. This company needs to deal with their employees when it comes to theft. Especially when their district manager Sharon Coronado knew everything that was going on with the missing deposits that the previous manager Luis Vejara took. She knows about three bank deposits that he didn't take in to the bank and if I am not mistaken it adds up too at 5, 000. She was quick to tell on him and blame the other associate Bella, that she made him do it. But in reality she allowed him to do whatever with the store because she was having an affair with this manager. Luis has pictures of her doing sexual things to him. She was so quick to tell on him but did not mention to Melvin or corporate that she was involved and she knew he was stealing money from Dollar Tree. Sharon Coronado is not what she seems to be no one know the real her. She practically stole from this company and is getting away with it when she should be dealt with and let go from this company. She treats her associates badly downgrades them and talks about them behind their backs. These employees work their butts off to where she don't even acknowledge them. She is very aggressive does not train her assistant or managers and expects them to know everything. She complains about how the store is and mind you the store was a mess and everything was already in places where it shouldn't have been when Luis was there. Now shew blames her associates for his wrong doings. Sharon is very rude and she just needs to be let go from this company and this company needs to know what she knew about Luis and what she allowed him to do at the store like pay people for working over night and how he would pay them with the money from the store safe and the deposits and why didn't she mention any of this to Melvin or corporate because she tried covering her butt. Associates Tina Garza and Arturo Reyna are two associates are currently working still and they take in counterfeit money to the store and exchange for the real money. Sharon knows about this because Luis mentioned it to her and she still has them working there. Why who knows. Tina Garza allows Arturo Reyna to come to the store and stock but from other employees what he does is make a mess and mixes the items and puts them where they don't belong so its harder for the stock team to stock and recover. He also sells narcotics from the store to the homeless and Tina Garza knows of it as well. Those two associates get away with so much and blame others for their problems. So the corporate office needs to do something about these associates and their district manager Sharon. They have gotten away with a lot already please put a stop to them. All this is happening at store number 05591 San Antonio TX 78201 Fredericksburg Rd store number [protected].

I've come to the Dollar Tree in Pawleys Island twice in two days before closing time but they had the doors locked and would not let anyone in. This is ridiculous. It's 8:45 and they close at 9 and yes I'm aware that's cutting it close but come on. There's still 15 minutes before 9! That's plenty of time for me to run in and grab balloons before closing. Absolutely ridiculous.

I have a complaint about the Advertising at all of your stores indicating that you are "hiring for part-time" "immediate hiring for assistant manager", etc. My boyfriend went into one of your stores here in Clearwater, FL, clearly displaying signs stating that you were hiring, and filled out an application. A few days later, he went to the Manager to return the application who told him, "oh they are not hiring right now?" I found this odd since your signs say otherwise. Then this week, we were shopping in the Dollar Tree on Highland Avenue in Clearwater which also has signs up stating that you are hiring. When I asked the store clerk, she asked the Manager, who said they were not hiring either. When I asked her what stores were hiring, she couldn't tell me that either. I find this as a serious case of "False Advertising", and in my opinion is completely unacceptable. Your stores should not advertise hiring when you are not. I would appreciate an explanation regarding this.

C. Thompson

Within the last 2 month this has became the dirtiest store in the Adirondacks we have been loyal customers since it opened but now I walk in the door and turn around as do many others the rugs look like someone threw buckets of dirty mop water on them and let them dry the store is loaded with full boxes and nothing on the shelves etc this is something you would not believe if you do not see it please check it out and try to fix this problem or you will lose all the biz you have in this town

I would like to speak with someone from the Dollar Tree corporation who does care about their employees & who does want to help resolve these matters at hand
I am really tired of trying to submit a complaint to get something resolved that is solvable. I have been thru this & typing for over an hour & it is ridiculous. I would like to speak with someone to receive help to see who & how much anyone does want to make time from their schedule to assist me & all my employees who are disgruntled & who do want to work there.
I do not understand why I cannot get this complain sent thru as it keeps coming back for more symbols. This is another area that I guess should be updated so people can express their issues without more added stress factors.
I am going to continue writing stuff just to get enough to get this thru but I am sincere in having someone contact me about the issue at Dollar Tree.

The issues here are & have been around for the time Dollar Tree has been around, so resolving them would help in so many ways to benefit the company, the employees & the customers & also the distributors who there seems to be issues with driver lately that really can be resolved.

please contact me at the earliest convenience.
Thank you

Last evening around 7 PM my wife was at the Malden, Ma. 02148 store. It seems there were several people walking around asking for money from the customers [ Panhandeling] shopping there. One individual, in particular, was very aggressive and even though my wife tried to ignore him, he persisted and continued to follow her around the store. This made her very nervous and she checked out before purchasing everything she had planned on getting. The individual went so far as to follow her to the exit. Fortunately, I was parked in the first spot out front and my wife ran to the car quickly as now she thought he might try and rob her. This may or may not be an ongoing problem, but in the Evening hours, there should at minimum be a guard preventing people from harassing customers. Thank you

Hi my name is dartanyan adkins. I'm located in bakersfield, california. An incident occurred between me and a store manager name vincent here in bakersfield. The location is 2505 south h street. I was attempting to make a purchase when I notice I didn't have exact change, so I asked if he had a penny. His reply was very unprofessional and rude. So I decided to not make my purchase with him. So he pulled back all the items and told me to leave. This really anger me, so much, I challenge him to a fight. After not accepting my challenge, I left and made numerous attempts to contact his district manager but no response on this matter. Please contact me in regards to this matter. My phone is [protected]

I have had to practically beg to get my own w2 form for free from my job since the end of january. It is the end of september and I now have to wait 10 more days to get my actual w2 to complete my 2017 taxes. This should have been in my possession for free by the first week of february 2018. Customer service for employees is just an automatic voice on an answering machine. I called and went to my store like 5 times. My manager at the store, bob is one of the worst people I have ever had the misfortune to work for. He hang up on me several times so I had to go in person just for my info to be told to pay $7 for access to my own info to do my taxes. Don't work for them if you can avoid it. The job is easy, the hassle isn't worth the stress.

The Painesville Dollar Tree was very messy and disorganized. There were items in boxes, in the aisles and thrown on the shelves. Unopened boxes were put in every aisle throughout the store. If you wanted to look for an item you had to rubbished through things to see it.
Very disapponting seeing that when this store first opened it was very neat and clean.
The management and store employees seem not to take pride in this store.

As I was parking at the dollar tree at 8:30am I seen 2 dollar tree employees leaving so I figured there would be more ppl inside the store working but as I got to the door to try and get in there was no one there they locked the door and left so those 2 employees left and locked the door and didn't even bother to tell me that it was closed and this was during business hours 😡 That I know u can't just leave your job just when u please and just lock the door and it made me more mad that 2 elderly couple had just arrived as I was pulling and pulling the door to try and open it and they said they came in a bus so now they had to leave back home on a bus because the 2 employees decided that they would just up and leave whenever the feel like it 😡😡😡

Sept. 26, 2018
Employee Mark was rude and disrespectful to customers and fellow co-workers. Would not come to register when called and would not help an older employee with a tax exempt issue. The lady trying to get a tax exempt left and said she would just pay the money instead of waiting for help.
Mark left the register and went outside when his fellow employee asked for help.
This is not the first time I have witnessed his actions.

This is what I wonder when I go to this location. No manager. "manager on duty" not a manager at all: fat, lazy, incompetent. Store shelves almost empty; floors a mess. Have complained about this location before. Very convenient location for me, but i'm going elsewhere from now on.

This has not always been the case. This store is mall with publix, office depot, hobby lobby and others. Traffic from those stores used to flow into this one. Don't understand why corporate doesn't pay attention.

Very unprofessional staff. Laughing yelling across store chasing each other. Very rarely is someone at the register until a line forms. Manager (joanna) her name tag says is always outside smoking or vaporizing on the wall trashy when customers drive up and is constantly talking about smoking marijuana and smells of it with bloodshot eyes. All telltale signs of usage. Needs to be stopped families go into those stores and children dont need to be exposed to that.

Hello hopefully this reaches Corp office. The manager who runs the store she's an older black woman named Lucy. I come in the store mostly every other day. The way she speaks to her employees in front of customers is highly unprofessional . She told lordess she was stupid for not moving what she called UBoat that she placed in front of her checkout area.

I was treated in a dehumanizing manner. I felt it was racially motivated.Shame on you Dollar Tree for allowing one of your employees to treat someone in this way! I have been shopping at this store for years, definitely going to rethink it though. I will shop at the other one, as it is closer to my house and I have never been insulted or been demeaned there.