Dollar Tree
reviews and complaints

I placed an order online on 11/27/18 and because I work for a non profit I had to fax a tax exempt certificate which I did the very same day. My order in store delivery date unknown to me went from 12/9/18 to 12/17/18 and customer service blamed it on the tax exempt certificate. I informed them almost a month to deliver items was not acceptable and they basically said too bad. I called their corporate office and after 45 minutes of the phone ringing was told that they would have someone contact me. Here it is 2 days later and I have not heard anything. I have been on the phone for the last 50 minutes listening to it ring because they dont pick up. I will never order from them again

I observed a cashier-offering to take an elder lady few packages to her car she the cashier did--an return quickly--the manager standing there scolded the cashier for not announcing she had to got to the bathroom after helping the customer--The cashier-clearly stated she had to use the "bathroom"- In front of myself an other customers (WHO BY THE WAY WERE STANDING IN A LONG lINE) this manager Victor-acted asif she did not OBSERVE the long line: Instead she felt the need to scold the cashier--very embarring I might add--The manger needed be concern about US customer standing in the long long with items to purchase--vs scolding a human being::

Victor needs to be reprimanded for her embarring actions--an the disregard of the Long Line: I feel this cashier deserves an apology-

I am complaining about dollar tree journal square. I was there this morning around 8.45. I was treated very bad, I asked manager when can I bill this in a soft way as I did not see any cashier. She started yelling at me that I need to wait for cashier and the cashier came to me and yelled at me like don't show attitude.leave the store and go. she used a very arrogant language.

I was in a Dollar Tree in Manahawkin Nj on line checking out. There were people in line behind me which made this situation not only embarrassing and humiliated as I am 63 years old and do not expect to be scolded like a child by a store manager in the way I was. I always shop in this store more so in the last couple of months as I give parties to a nursing home for me and I have been in the store at least three times a week. My total order was $38. and I only had a $100. bill on me. The cashier said she could not break it and I told her I would have to put everything back as I had nothing else on me. With that she turned to a lady who was doing some kind of paperwork or something at the register next to me, (not working the line). She asked her if she could break the $100 bill. The worman than slammed down whatever she had in her hand and came storming over to my register. As she did she turned to me in a very nasty tone and said "mam, next time you come into a Dollar store do not come in with a $100. bill" I was stunned and embarrassed and immediately responded to her by telling do not talk to me like that. She said something in response to me, and I said "I am the customer, you are the manager and you should be prepared" I asked her name and position and told her I would be making a call regarding her behavior. In the past week since this happened I have called many times to be put on hold for over 20 minutes and that disconnected by your headquarters. I am furious at the treatment I received from this woman (Her name was Susan) and would like to hear your response as to what will be done in regards to this situation. I have contacted by lawyer in regards to this as the discrimination and disrespect I received appalls me. I will not drop this complaint and would like to see some kind of action be taken against this woman. As I read other complaints here I see many are regarding employee's. Whoever runs the department should train these people in how to deal with customer, as without us there is no profits for your company. I am extremely upset over being treated like a child who was being scolded, especially if she thinks she can talk to me like that because I am a senior. I will wait to hear from you promptly as I have an appointment next week with my lawyer to pursue this. Also I put category Bad Business Partners cause there is no promptly for my complaint

i reside in Merritt Island, Florida. I cannot provide a date of incident as it has become the normal to be out of most products, unstocked shelves and 3 coolers that have been out of order for months now. I understand every dollar tree carries different products as well but I feel that this Merritt Island location is just an after thought... but at the same time there is always a tremendous line with 1 or 2 cashiers at most. Problem is also, the cashiers cannot be stocking, when the product is not there! Are you closing this location? I spoke with an employee last week personally, who stated she was just "over" the store. Not because of your employees, because most of them have been there for years! I at this point do not know why! They are run down... and underpaid to deal with all of the complaints because your company does not care about the store itself... It has really become quite pathetic and sad and I would completely understand if you closed your doors tomorrow... I know it's a store with everything for a dollar, but it is not even worth walking into anymore... Seriously...

I was in line a manager ( jaren I believe was her name) let someone go that was 3 people behind me & and there were 3 people in front of me. She knew this person and called her by name (Wendy) to get in the new line. The 2 people behind me, walked put and the second woman in front of me had said she was in line for 15 minutes.
This is absolutely uncalled for, your employee should never had told her friend she could go before 7 people who were in line first.
Not happy about this.

There is a Manager in this store that is constantly arguing with the customers. Today while I was shopping inside the store. There was only one cashier that was trying to service a line of customers and the line was going way back to the end of the store. When I saw another worker there breaking down boxes myself and another customer asked her (Cythia) if she would open up another register and she yelled at us and said that she was busy breaking down boxes and no she would not be open up another line. She was actually yelling and was very rude. # different people was complaining about her attitude and the long line. Cythia the manager said that she didn't care who was complaining and that she had other things better to do then to open up another register. She also was arguing with another customer about why she didn't have to open up another line. There was another women in the store that stated that this lady was arguing with her yesterday for the same reason. this manager is very unprofessional and does not has customer skills or a good attitude with other. One lady told her that she is in the wrong neighborhood to have such a [censored]ty attitude.,. This is not what Dollar Tree's customer service should represent. This lady (Cynthia needs some type of class on customer service. When I told her that I was going to call the corporate office with concerns about her attitude and the way that she was talking to the customers she stated that "she didn't care". so apparently she doesn't really care about her job. I vowed that I would contact your company concerning this incident and this is why I am contacting you in regards to this matter. You may feel free to contact me for further information, My name is Selena Green [protected]

1} on Nov. 28th about 3;12 pm . I was at work not on the clock yet I started at work at 3:30. I get a phone call from my assist manger Sharon. she ask me if I told her boyfriend that she was off work who she lives with.. I said no I didn't. she starting getting loud and yelling at me. she called me a [censored]ing lying [censored]. I still said I didn't say anything don't know what she is talking about. she kept yelling at me and calling me all kinds of words. I didn't do anything to this women or say anything and what she said to me was wrong. she should not be calling me names or yelling at me for something I didn't do. I work at county ridge dollar store. my name is Barbara and my phone number is [protected]. I just thought some one should know

2} on sunday the 25th I closed with her we closed out my register she had my til in her hands then she tells me to go walk in the back of the store and check the bathrooms to make sure no one was in there. when we counted the money my cash was over 5 dollars. she didn't not count the safe to see if anything was short. she just wrote me up I did not sign the paper cause I didn't know if it was my forth or if she was setting me up. she had me walk away from the money so I don't know if she did anything to it or not. if I did it was 5 dollars over I sign it but since she had me walk away from I don't know.

I feel like she is trying to get me in trouble or fired or something. I work my [censored] off I don't miss any days I do everything my boss tony tells me to. I unload the trucks and put up stock. I do cashier when need to be. I come in early and stay late when need to I am on call for when days the truck come in. and to be treating like [censored] when Sharon the assist manger is working is just wrong.

this is my complaint

I was at your store in Rockaway NJ last night to pick up an online order. I was greeted with a "I don't know how to do this" to the employee (Rick) handing it to another employee who rolled her eyes and proceeded to stop paying attention to the customer that was ringing out in front of her and said "another friggin' online order" huffed and puffed and reluctantly went to get my order. no eye contact no, "how can I help", I asked her if she was going to take out the store fixtures out of the cart and she said No, you're bringing it back. She yelled in the store looking for Rick only to ask me where did he go. Than watched me walk out struggling trying to get the door open because my boxes were heavy and I couldn't hold the door so a customer came and held it for me. I will never shop there again, it was messy, staff didn't want to be there, and they were rude. If you're serious about your brand being represented with good customer service and clean, you better send someone from corporate to straighten them out.