Dollar Tree
reviews and complaints

This is the second time I have complained about this store. The store # is 6066, 4250 Fulton Rd. Cleveland, OH 44144.
That store is disgusting and dirty. Toys laying in the aisles, bins overflowing with the wrong item in them, and just plain disgusting! No one cleans this store or tries to put things in the correct place.

It is walking distance for me, so I go there, thinking maybe they have cleaned it up. Just went on Tuesday, April 17, 2018. Same thing! Someone needs to go and look at that store. If I was a secret shopper, that store would get a -F!

No store should look that messy and dirty! There is a couple of Dollar Trees close by and they are both very nice and clean. Going to stop shopping on the one at Fulton Rd. You need a new manager! Someone who takes pride in being a manager at his/her store. Disgusting!

Ron at store 1354 in Louisville ky he is always yelling at customers hassling women calling other associates fat and just being rude to customers and workers and makes me not want to shop there and let other friends and family not to shop there something needs to be done about him he even went as far as yelling at my 4 year old kid for playing with the toys

I visited the dollar tree in Winter Garden this morning and the Cashier on register one was so rude. She over charged me for an item and got an attitude when I bought it to her attention. I can't understand how she could even acquire a Customer Service position. She needs to work in the back, seriously!I don't like that store, the lines are Always way Too long and the Manger is always outside smoking when the need Back up! It didnt always use to be this way.

The Booneville, AR store manager came in after another manager was fired. She apparently told him stories of what her employees were doing wrong. Nate called them in one by one and told them that honesty went a long way with him and to tell him what has been going on.

My granddaughter, Haley Crenshaw, told him everything she knew of. The next day he called her in and fired her. So he set her up for being honest.

This is not the way she was raised. So do you reward your managers for encouraging their young employees to lie? This is the message she got.

I am very upset. My granddaughter has worked at the Booneville Dollar Tree for almost a year. She has come to work every time they have been shorthanded and needed her.

She loved her job and this has devastated her.

Can his actions be reviewed? Something is not right.

I went to the Dollar Tree located 631 S. reed in Kokomo, Indiana 2 times last week. My first visit as I approached the entry I notice the trash can 5 feet from the door was over flowing with trash so when I was checking out there were 3 young ladies working on the eye glass display and I over heard one saying she needed the hours and the money she wanted to stay on the clock I then was checking out so I politely spoke to the cashier about the trash. Her reply was they have nothing to do with the trash being removed that the strip center was supposed to deal with it. I asked her to tell her manager of my concern because I feel it reflects on Your Business and the neighborhood. She just rolled her eyes at me and as I was leaving I saw another lady That looked like maybe a manager but she said she wasn't but politely asked how she could help. I told her the same about the trash and she too said they dont do the trash. I again politely told her I thinks its bad for business to allow the trah to over flow it relects on the business. She agreed with me and I jokingly said its not that big of trash can and you guys sell trash bags why not just do it and left. 3days later I return and still the trash is over flowing. So I entered and asked for the Manager. I was pointed to a young lady named Amber she said she was one of the managers or assistant not really sure but I asked for her Corp. Email so I could pass my complaint to a supervisor. She saud she did not know the email address. She asked how she could help and when I tried to explain the trash complaint she gave a dirty look and told me to have a good day and would not let me explain. I told her I would take a pic and her name and send in a complaint. I went outdide and call the other Dollar Tree store in Kokomo and spoke to a progessional sounding lady named Pat and we discussed all the above interaction. In that conversation we both agreed the other store manager opens the store every morning at the front door by tbe trash can and we both agreed if Amber had any Pride in her Job/ Store she should have instructed one of her emoloyees to handle this issue or call the strip center manager and take action.
Amber does not care about your company or customer complaints.
She was rude and unprofessional. On the other hand Pat at tbe other store invited me to do business with her store and thst if I did I would leave satisfied that her and her staff care. So I will Not shop at Ambers location again. I have a pic from the 2nd visit I will send if requested. I managed a store for 18 years and the trash and attitude would have been dealt with immediately most likely Amber would be looking for a job at Taco Bell the next day if I were her boss.
Take Pride in the Job make the Community not cringe upon the entry of the store. Keep tbe customer coming back by not waiting on someone else to fix such a small issue. Hope to hear back but if not I know good business when I see it.

The Pepsi refrigerator is filthy with mold and mildew. When I brought it to the attention of the Store Manager Shawn or Sean (I'm not sure of the spelling of his name. He said "I have called Pepsi to bring another one; but just after that, the stocker began to refill it with new product ad food not clean it. He said "I just work here". I feel that we should not have to purchase a product where we are exposed to mold and mildew. I feel that these refrigerators should be disinfected immediately and mot overlooked.

Manager Linda Dresser was having a relationship with an employee Anessia Powell starting back on February 4th, after her previous relationship with a fellow Dollar Tree manager and living arrangements failed. The Anessia Powell left Dollar tree due to emotional stress and afraid of being fired for the relationship with Linda. There are 27 cameras in this store for evidence starting back on February 5th. According to the Dollar tree policy a manager or supervisor is prohibited from engaging in any type of dating, romantic or sexual relationship with an associate.

I am complaining on Store Mngr store number 5101. My daughter and I went into the store to buy glasses for my son. I am nine months pregnant and this I sat on the floor to look through the glasses while my daughter passed them to me. After about 14-20 of searching we found two that worked and proceeded to checkout. Once at the register, [protected] walks around the counter and informs me that he is feeling merciful today. When I inquired as to what he was talking about, he then accused me of stealing glasses. So when I pulled everything out it my purse and lifted my shirt so he could clearly see that I was pregnant and had no other glasses on my person, he changed his tune. I kindly told him to call the police since he claims to have the incident on camera, to which he refused. I informed him that I would call the police because he was clearly accusing me of stealing and let them sort the matter out, and once they confirmed I had nothing I would be suing Dollar Tree. To which he replied, no all is well. I have not now, nor have I ever stolen anything in my life. Even After his horrible accusation, I still purchased the two pair of glasses. I will never patron another dollar tree, Walmart can have all my business from here on out, thanks but no thanks. I will still be formally contacting Corporate Office in Chesapeake, CA to issue a complaint.

The store on 15901 S Wood Street in Harvey, IL has rodent droppings on their shelves. I am concerned about the possible health risk. The shelves and the product containers need to either be wooed down with disinfectant or the items damaged out. That is not something you want to see when you go to take a product off of the shelf. I was in the pet food aisle and the cat food cans were covered with droppings as well as the shelf. Looks like they moved those cans to the back of the shelf. There was also evidence of rodents on the dry food goods aisle.

I bought over 100 dazzle white teeth pens. Went to the store pick up the product in 6 brown shipping boxes. I got home opened the first box and to my surprise it's not dazzle white teeth pen but some other company teeth pen. Simple mistake. I see the picture on their online site. My email confirmation shows the name and picture of dazzle white but when I showed dollar tree they tell me it's no refunds. You leave the store it's accepting the order. Then told me that the order was complete because I order teeth whiting pens and these are teeth whiting pens. I would figure if you ordered a BMW and Honda Civic rolls out, you could not say well your ordered a car and this is a car. It made no sense the website the email confirmation are just false marketing pulls. Really not fair. Surprised you can do business like this.

Yesterday I went into this store on Braddock Road in Annandale VA and I saw TWO MICE. Of course, I yelled out "there's mice in this store". Two ladies came to me and I pointed out the area to them, but neither of them showed any concern. I asked one "are you going to do something about this" and she just looked at me and walked away. I'm coming to you so that you will get this situation taken care of, if not, I go to the Health Dept. I would like to hear from someone in this regard. Veronica Sanford, daytime # [protected].

My 15 year old son went inside to buy candy and other snacks. When he was leaving the manager stopped him while she was outside having a cigarette... She asked him a lot of questions as if he stole the candy or something else. She snapped at him saying he needs to be with an adult if he wants to shop there, I find this very unprofessional and just plain disgusting. My wife called her to ask what her problem was and she started yelling at my wife! This is a manager? When my wife asked for the corp number she gave her a few wrong numbers. She even swore at my wife. I feel like she was racist plain and simple. Store #4710 on 53rd st w bradenton.

I went to the Dollar Tree store #1596 on 04/10/18 at 20:18 check out time. I want to start by saying I have never complained on an employee in with this company or any other company before, as I know everyone has bad days and doesn't need to be fired over it. However, with that being said, this particular employee Faith, went above and beyond to make me feel humiliated and disrespected. She clearly does not value her job and needs to step aside for someone more appreciative. I went in for a few household items and was having trouble finding a mop. I went to the check out counter with the other items I was purchasing and asked where I could find a mop. Faith rolled her eyes and stated the mops are kept where all the other items I was purchasing were. I told her that I did not see any over there despite having looked all over the isles. She rolled her eyes and ignored me. I asked if the store was closed figuring that was the reason for her being so disrespectful, maybe she was trying to rush me out of there and lock up, but she stated the store wouldn't be closing for another hour and a half. She then told me the total of my items, and as I handed her the money I asked if she could help me find a mop. She again rolled her eyes and walked toward where the mops should be with me following behind her. She glanced down the isle and said "nope they're not here they must be in the back." I asked her if she meant the back of the store? She said yes and that the back of the store is closed, locked up, she did not have access to it. That clearly was not the case since the doors to the back of the store were being held open by boxes, everyone had access to the back of the store. I continued to follow her back towards the register so I could retrieve my already payed for items when she noticed 2 mops in the broom box located at the front of the store right by the registers. I told her "thank you" and grabbed a mop as I followed right behind her to the register. On the way back I noticed 2 other customers had come to the register. I watched as she shook her head about me to the customers and grabbed my already payed for items and tossed them on to a cardboard box located by her register, I had to quickly grab my items before they tumbled onto the floor. She then preceded to ignore me and check out the other customers. She also made faces about me with one of the other customers while I stood there looking stupid, being ignored with my mop and already purchased items. I will never step foot in a Dollar Tree as long as this employee is working there. I would much rather spend my time and money with a company that values their customers.

I wanted to exchange 1.20 in Faygo cans that i had purchased a few days ago at that store to get 1.00 dishsoap. Instead i was told she wasn't returning my Faygo cans. And when i asked the cashier why the other worker wouldn't take my returnables she said quietly that the other girl doesn't like doing bottle returns hense her job. Then she accused me of throwing change at her when i sat the change on the counter due to i couldn't lift my injured arm to throw it. Change i had borrowed from another customer. I wouldn't have had to borrow it if the 2 cashiers would've taken my Faygo cans as a return so i could purchase the dishsoap. I asked to speak with a manager instead i got kicked out so i told them i am contacting district management to handle this matter. I felt intimidated by the 2 women cashiers. And i felt discriminated due to i was the only minority in the store and they made me feel incompetant in front of other customers.

The manager Gail Goodwin at dollar tree in hazlehurst, ms. And the cashier kim Henley at dollar tree in Hazlehurst, ms. Both of their attitudes are very nasty, they never are willing to help you find something when you ask the. They talk to you with a very nasty attitude. I have came in that and get to kim Henley register and she walks off and I hear her telling one of the other customers I don't like her so I'm not ringing her up. Its very unprofessional and its rude. Because whether or not I like a person, its still my job to treat all customers with respect.

Good morning, my complaint is concerning dollar tree located in washington dc banning road ne hechinger mall. The store is filthy never any stock on shelf. No help in store I have gone on my occasions and there only 2 checkers. I hate having to go there! The store in my neighborhood should be as nice as the one in forestvill, md. I love fostervill md store one next shoppers food warehouse. It is always clean well stocked enough checkers who are pleasant and well. Please help my neighbor dollar tree

Thank you
Gail saxton
1415 g street ne
Washington dc 20002

We went to the Dollar Store on Edinburgh Ctr Dr., Brooklyn Park. My children were pretend playing on the mega foam cone and they DID NOT put their mouth on there. The manager came and yelled at the kids. She was mean, rude and disrespectful. She was pointing her finger at the kids face and saying that the kids had put their mouth on the item and we had to buy the item. I told her I will buy the item if she showed me which one it was. She couldn't prove it or bring us the item. We understand that there's sanitary issue involved and we're willing to pay for it if it did happened. She then threatened us saying that we can't come back to the store and yelled really loud. We paid for our things and left the store.
As a manager you should be composed at all times. You should never treat customers like that or you'll loose a lot of business.

I went to your Dollar Tree in Berea SC. There was a long line of customers waiting. There was 7 people in front of me and my wife. I asked the cashier if she had any help or was she along. She said that someone else was on break. Then said if I needed to be helped sooner that there was 5 other stores in the area, go to one of them. I asked her where they were? She didn't say anything. My wife and I continued to wait. When we were getting close, my wife started putting items we were going to purchase on the conveyor belt. She then asked my wife if we were together. Upon my wife saying yes, she then proceeded to tell my wife that she would not serve her. And if she didn't leave her store right now, she would call the police. My wife just shuck her head, left everything there and walked out with me.

Disappointingly D.T. store #3016 in Philadelphia, MS needs a major help! While watching the progress, and disappointment due to lack of products, I intentionally waited a while to properly gauge this empty store. People are stealing from your stores due to carelessness. Pay attention workers! The only positive for this store is the quality of care and hard work ethic that I witnessed regularly from your worker Lane. She always has time to help us customers all while multitasking between properly stocking, and cashiering. Overall, She exemplifies what I expect from an attentive, well dressed, genuine, & courteous employee. I suggest that if you want to see why your sales numbers are low and or unusual (improper scanning), take some time as "undercover boss" and watch what is actually going on these stores. Teamwork works if you work it!

I came in over two weeks ago to get and items I need for my job. I asked the store employees if they had it. They said no check back with us by the weekend. I did still no iteam. I came in every day the next week asking the same question. Every day it is the same thing not here. I saw the truck on Thursday at the store I asked if they had it on the truck the employee was rude to me and said we haven't even started unloading yet. I came back again today. The next day. She said it didn't come on this truck. No sorry or anything. I am very disappointed in the costumer service I received at the Warsaw location.