Dollar Tree
reviews and complaints

I am a customer and I have seen other customer's in the store ask for help finding things. This one particular person which I found out she is a manager is very very nasty. She yell's at people, gives attitude and curses through out the store, I cant believe how rude she is. How did she even get hired with an attitude like that. She gives off an attitude like she doesnt care either or I guess she feel's she can treat people badly and get's away with it. I asked for her name and I was told it is Chrissy. Who ever hired her needs to have her fired or step down from manager.

On 11/8/18 around 3:00pm, I went to the Dollar Tree (store #2299) on North Abbe Road in Sheffield Village, OH. Dollar Tree needs employees that are respectful and know how to give great customer service. I was checking out and put my basket on the belt and the cashier Maranda didn't greet me, just dumped the basket upside out so aggressively, wasn't careful at all. I thought my stuff was going to break. It was so rude and disrespectful. I did not appreciate shopping there after that happened. Maranda gave the worst costumer service and needs to change her attitude.

I was at your West Burlington, IA dollar tree yesterday and bought some of your Christmas candy. I was going to eat some today and checked the expiration date and it expired in September of this year. I have had this experience before in this store. I am not going to get sick eating expired food from this store. You need to do something about this.

I laid my money on the shelf by the charge device. The total for my bill was $9.61, I was getting change out of my purse, when the cashier grabbed the top $20 dollar bill from my money laying on the shelf. I doubled looked at her hand to make sure she only took $20 and not more. I gave her the change of .61 and received one dollar back. I told her she took a $20, she was sure it was a $10. The store manager checked the drawer, did something wrong and had to do it again (weighing each coin drawer and bills). The manager said the drawer was off by $1.

I had two $20 and two $10 when I went into the store, only one $20 and two $10's when I left.

I will never shop at the Lancaster store again, thank goodness the Canal Winchester store is cleaner and doesn't steal from the customers.

I went into your Carbondale loction on 11-5-17. The store was a total mess. Every time I go into the specific store it is always a mess. It makes me not want to shop there. It just weird because if I go into another loction I do not experience this. It seems there is never enough employees working at this location either. To me all some Of the pictures that I have submitted look like a hazard to a customer or even an employee. The store stinks and is always messy! Shelves are always empty.

I have personally seen on several occasions a man named Nate putting his hands inappropriately touching the cashiers at the dollar tree In Newport vermont. Also a family member works there and she came to me today asking me what she should do about his unwanted attention. SHe called him out on his advances and he told her he would turn the tables on her. He has also been very flirtatious with me to the point where I don't go to store when he is working. No one should have to feel uncomfortable when going shopping or when working.

1st...there is no way to email this company with a complaint...i assume they have so many complaints that they have had enough...and are blocking any communication...this store i went today 11/3/18 had a trashy black woman following me around asking for $2...even did this at the checkout line...the black cashier did not say a word...then this black beggars friend started into me about another concocted issue and again the black cashier did nothing...seems to me at this store there is a race problem and the black employee is condoning it...just a matter of time before a shooting or other at this store...these blacks are still under the obama influence and they feel entitled to everything...plus and i know you have noticed...they are full of hate...yes mainly the blacks...full of hate...so for this store they need better trained people plus...definately need a security guard...particularly with racist employees working there...

I was transferred to the Dollar Tree store on 2734 N Salisbury Blvd in Salisbury Md, Prior to this i had already been working for Dollar Tree in Dover Delaware about 9 months. Right from the beginning when i first started at this location that i was transferred too i was very overwhelmed! lets start with the backroom, theres boxes everywhere you cant get to the break area or microwave, the lack of communication within management is terrible, nothing's organized. The worst part is this store can not keep people for processing freight positions because it is expected for you stock a certain amount of freight in a certain amount of time when theres's not enough stockers. Their regular truck days and frozen truck days conflict. This is the only Dollar Tree store that I have been to that will stop unloading a truck for over a hour in order to unload a frozen food truck. then there's only 3 people working on the trucks, barely any u-boats to stock the boxes and very limited space to but the boxes in the back. Hours would have to be cut because extra hours were needed fro the truck due to lack of teamwork and extra people. So I switched to cashiering, but my manager wasnt as accommodating to my schedule due to personal circumstances. She basically fired me for trying to call and switch shifts with someone else. I then pursued a transfer to the Fruitland Md store. All my status was rehirable until my last boss realized i was going to another store, sometime between the process of my transfer she went back in the system and changed my status out of spite to non rehirable. And I feel something needs to be done about this

😖I Arrived at the store at 8:15 pm: where I witnessed the Mgr and Sales Associate leaving.🤔 I approached the door to find it locked/ closed Posted Store Hrs State that the store should be open until 9pm. I called the other Dollar Tree location on the other side of town and asked if they were closed they stated that they were not and that this location should be open as well there not sure why was closed This is not the first time I've come to this location to find it closed early since I've been tonight there here 9 Other customers trying to shop as well Only to find the doors closed. This is very inconvenient and very annoying and would be considered the worst customer service I have ever experienced especially when you know the hours and you make it here on time I could have easily have gone somewhere else to shop. Instead of wasting my time and gas to come to this location. What good is a sign listing hours of operation If the store employees and management are not going to follow it. 🤔🤔😤😒

Robin Austin
[protected]

Sent from my iPhon

Dollar tree located at 528 and Bay Area Blvd Webster or Friendswood TX. 10.31.18 approximately at 8pm. I enter into the store. I shopped for 30 to 45 minutes. I get to th he counter with a hand full of things and that is when the cashier say the cc machine is down and they only can take cash. Now mind you I have been in there 30 plus minutes. Nothing was on the door when I came in, no one said anything when I came in and there was nothing on the registers. I pissed because I don't carry cash, I go to CVS and come back to speak with the manager. I tell her that she need to be more professional and put a sign on the door and she said ok and went back to the aisle she was on and never put a sign up. if this is how Dollar Tree runs their stores then I will reframe from shopping there. I think that it's a way to run a business and she don't make Dollar Tree proud

For years I have been complaining to management about the store being filthy and the bathrooms being BEYOND DISGUSTING! Nothing is ever done. Yes the parking lot is under construction but it's not dusty it's dirty like hasn't been dusted or vacuumed for years! I am done shopping there! Don't you have policies for these owners? Really sad... I would rather pay more on amazon and have it shipped then drive down the street.
Just thought you should know before another company gets closed down, I can't be the only one feeling this way. It won't let me load the video, look for it on twitter

I wish I could just decide to close my work down whenever I felt like it, even though it wasn't time to! I went to this store with a little over 10 minutes left before closing (I get it, I was a last minute shopper...but still), and the employees there had decided to lock up early and complete their own personal transactions at the front with each other. They even acknowledged that they saw standing at the door and then proceeded to ignore me. HORRIBLE customer service. When it's a corporation, you don't get to just decide to close early. Hours are set for a reason. PURE LAZINESS.

As I was shopping in your store this morning, the cashier and manager were very rude and they were not professional at all. If they do not like their job working with the public, then they do not need to be working for Dollar Tree. I do not like to shop in stores where the employees are rude and unprofessional when they have customers in the store. I understand that some things tend to make us mad but the language that was used should not be used when there are customers in the store.

Myself and my fiance decided to stop by dollar tree..Our 11 year old had been needing a new charger for his tablet..So that was the main reason for our stop..but I have always loved coming to dollar tree..Well after about 25mins my fiance states he's ready to go because he is tired and then proceeds to hand me money to pay for our items and I told him I would hurry I just needed to pick out some new reading glasses.Well they are located close by check out lanes and as Im there trying on a couple pair..looking in a mirror I notice an employee stocking stuff I asked her for her opinion really just trying to be friendly..She tells me the brown pair and I agree.. So i put them in shopping cart and get in line to checkout..Well an employee scanned my maybe 9 items and I was 32 cents short and apologized...I said I will run to the truck to get change and I would be right back I even left my purse in buggy..So I run get change I am back within one minute and hand cashier change and She said manager was gone to get change and would be right back I say ok..There are probably 3-4people in line behind me..Next thing I know a police officer walks in..and I see the employee which who I asked her opinion of which ch glasses point to me..He calls me over to him I am in disbelief..I am so embarrassed and not to mention confused..I asked what was going on he said an employee seen me steal items in my purse..I explained no I have not..and told him to search and he said are you sure..I said yes so he searched and found nothing and then asked if he watches surveillance tape he wouldn't see me talk ng. Anything and I assured him..He walked back into room in front of store after about 10 minutes and after he checked my license he told me I was free to go and I had already been crying standing there embarrassed..He kept telling me it was ok..He said the manager wanted to tell me something I was thinking for an apology..I was wrong it was to ban me..Then proceeded to hand me my change and my merchandise. .Im still crying and the police officer told me to walk outside with him and he is trying to tell me everything was gonna be ok..I have no clue why an employee would just say that..? This happend last weekend and I can't stop worrying about this nightmare..

On October 26, 2018 at approximately 2:50 pm at the Dollar Tree (Montclair, VA off of Dumfries Road) location I was asked as I first stepped into the store to leave my work bookbag that was located on my back at the front of the store which would also be unsupervised. I'm a 34 year old black woman who was wearing a hoodie due to inclement weather was only coming into the store to purchase toilet paper. I was stunned at the discrimination because beside me as I was asked to remove my bag was an older white woman wearing a cloth red, white, and blue tote bag that was the same size as my bookbag. It was NOT that womans purse and NOTHING was said to her. Absolutely NOTHING! The impression that I got from that retail associate (Matt) is that I was going to come in and steal because I was black and wearing a hoodie and bookbag. You can't treat people like they are criminals when they come in with their hard earn working money to spend just by your first impression. My bookbag had tons of my personal belongings (Money, Identification, keys, work papers, etc….) and there would be NO difference in wearing a large purse that holds the same items. I felt like it was racist and I'm disgusted.

Does corporate ever check on the stores? Apparently not the one on o'neal lane in baton rouge. I am talking filthy! Think of the worse had station bathroom you have every been in and multiply by 5, 0000 and you will get some idea of how dirty this store us. And i'm talking about the store. Heck if I would even want to see the bathroom.
First time I thought "oh my, wonder what happened here" I gave the benefit of the doubt. Well I tried 2 more times and it was even worse. You couldn't find what you wanted for all the trash. Half the merchandise was on the floor or laying across different shelves. Really?
This is unacceptable and the staff thrre needs to be releived of their duties. It is obvious they don't care and if you dare ask them a question them you get the "wtf are you bothering me for?" look and they go back to playing on their phones or playing with each other
Somebody needs to be on a plane today and the district manager needs to be received of their duties too. Obviously many people paid for doing nothing.
I have never seen such filth in my life. I will not be back.

I was a current assistant manager for store 7114 Opelika, AL 36801. When I was hired Keshia (Store Manager) never told me I could not have a day off, that i had to work 12hrs every Sunday that i worked there nor that i had to work 25hrs/wk to keep assistant manager title. She was very informed of my 12hr schedule at my primary job, I even had given her a card showing my schedule (which never changes) for the entire year. On October 12th, 13th I closed the store and on the 14th I worked 12hrs (9am to 9pm). On October 14 I was 15min late opening the store in which I am never late unless there was an emergency. The last time I was late I had an accident on September 25, 2018. When Keshia called me on Octorber 14, 2018 she stated with an attitude its 9am and my store is not open. September October 6th and 20th M.C. Russell (Assistant Manager) (AKA Clay) leaves the store ON THE CLOCK to go see his partner Andrew (who also works at Store 7114 as a cashier) at the Lee County Sheriff Department in Opelika Alabama. Keshia is Very aware of this. I requested October 2, 2018 at 8:23pm I sent Keshia a text about a mandatory training I had to be off for at my primary job. Keshia replied "Ok put it in the folder tomorrow so I don't forget." Then on October 11, 2018 Keshia said her schedule was already made for the week of 18th and I have you working because Clay asked off weeks ago." My question is how can Clay off weeks ago and Andrew had not yet had his hearing and when Andrew did not have his hearing until 2 weeks later. Clay was at the hearing but didn't know what was going on or when Andrew would get out because Andrew didn't even get to speak with the judge the day of his hearing until I had my Mom (Retired Cpl) to call and see what was going on with Andrew. As you will see in the pictures below Clay requested off October 9th 2018 to spend time with Andrew who is not out an working for store 7114 . Keisha is always talking about how slow it is when she Does work but never takes her trash nor empty boxes to the back but leaves it EVERY DAY FOR NIGHT SHIFT to do. The day I was able to return the keys I called Keisha on 10/21/18 and told her she had an hour to come pick up the keys. Keisha stated she was off today and was not coming to get the keys and that i would have to give the keys to Clay. I told her these are her keys and if she did not come get them that I would leave them with Opelika Police Department but she hung up on me. Although she sent a text on 10/20/18 stating she had made several attempts to reach me, that i had only that day to bring the keys to the store and after today she would take the proper techniques executed if she didn't get them. To me this was a threat because I came by October 17th to leave the keys but Keisha was not there.

Visited Dollar Tree in Inglewood on Crenshaw and Imperial Hwy. As I opened the a Dollar Tree held the door open for my self and my daughter. I asked her if there was a ladies room and she began to tell me how there was no toilet paper and they didnt have the chance to put any toilet paper in the restroom. From where I was standing there was one person standing in front of the cashier.

Since I needed to use the bathroom I asked where was the toilet paper she gave me the aisle number I went for toilet paper purchased it.

Instead of the cashier feeling empowered to tell me not to purchase it she stood there with a smirk on face as my daughter was opposed to me purchasing it.

Unfortunately for me the bathroom was filthy (attaches pics). After coming out of the dirty bathroom my daughter told me your employees were arguing, using bad language in front of customers.

Also the floors were filthy in the store as I viewed them walking toward the toilet paper shelf.

I was in Indianapolis Indiana and I was recently in the Dollar Tree on the southside of Indianapolis on South East Street located next to shoppers world and it was the most horrendous disgusting dangerous Dollar Tree I've ever been in. I used to live on that side of town I never knew it to be so out of control . The floors obviously have not been cleaned in years. There are piles of merchandise on the floors that in no way is just from one day of people shopping it was truly a horrible sight there was bags of dirt ripped open and dumped on the floor the toy section was just impossible, it's a very very sad situation . I asked the employee why its so disgusting and she said that management does not care. I don't know how the people in that area feel about that Dollar Tree I hope that it's just not something they are used to, it was hurtful to me as a consumer that I would be placed in a position to shop in a store like this store, needless to say I did not purchase anything. PLease get your store under control at the very least keep the floors clear so that people can walk through the aisles.

10/27/2018 Sean Flood is the manager of Dollar Tree in Oldsmar Florida. My girlfriend (whom I am not mentioning as she is worried she will be fired over this) currently works there. We share a car. I work in the same shopping center and shop at dollar tree regularly since this location opened and have been since before my girlfriend was hired. I have lived in this neighborhood for 27 years I've come in a few times since she was hired to make purchases and a few times to quickly grab the keys to our shared car. One time I did go through her check-out line in her first week, but she was notified that this is against policy and I have always gone to another cashier since.Not once did I stay in the store and hang out to talk nor have I distracted her while she was with customers. She has been reprimanded by Sean Flood over the fact that I, a customer, have been in the store shopping and that my literally just grabbing our car keys and leaving while she is on the job. Now she has been informed I am not allowed in the store at any time and that a trespassing police report will be filed if I step foot in the store again. There is no reason for this as I am a regular customer and have never done anything wrong to this store nor its employees. There is no pretense for my exclusion from this store simply to get the car keys or shop, and should a situation arise, I will have to take legal action. This is unacceptable. This behavior seems discriminatory and all my girlfriend wants to do is her job.

My name is Jerome Pawlowski and my email is [protected]@gmail.com