Dollar Tree / discrimination actions on my 6 years old with autism.
I was shopping at store 6416 in Brownsville Texas around the southnost area, with my autistic son. my son started to get frustrated and impaction, he had a small episode. A few seconds later the store manager got on the intercom and made a announcement that quoted: " attention parents we need to keep your kids under control and next to you at all times. and an other reminder is. that if your kids brake anything in the store you will be obligated to pay for it" This was communicated on English and Spanish. As some that she made the commends all eyes were looking at us like we are bad parents and cant control my kids. Someone that know about this condition will understands my son behaver. This was the must embarrassing thing that my son and I have gone thru on a retail store. I feel like my son was and inconvenience to the store. I fell that my son was discriminated due to his condition. I was so frustrated that I Cry and that sad part was that my son was looking at me cry and he stated to cry and apologizing to me. Do you think it was necessary for them to get on the intercom and make those type of comments !!!???????????
Updated by Juosao, Oct 10, 2017
Thank you so much for your comment. The store was not busy it was about one hour to close. we were the only family with kids in the store at that particularly time my kids are well behave I have rules when we go to public places. I worked in retail my self for over 30 years as management so I could relate with frustrations in the retail market but number one priority is customer service. For an other customer to said that they do those type of announcements often it makes me think that it a lack of training in the chain of common. Also i want to congratulate you for being your self. I pray to god that my son becomes an independent person in the future.
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