Dollar Tree
reviews and complaints

I had placed an online order for multiples of 1 item as my local store only had 3 and I did not have time to run to multiple stores across the county. I even paid the extra to ship in time for the needed date. A package was received according to the time it should have been which impressed me- however it wasn't even close to the item I ordered. I spent 32 minutes on hold waiting for a representative to answer, when I did, he was very rude. In the end, I was told I would first need to drive to a store and return the item I received. Then call back to corporate and they would then refund my money. He then asked if I wished to have it exchanged instead and I asked can you deliver it in time for the needed date and he said "not even close". So now, even though I was trying to avoid the travel, I have to go to a store, return the item, then call back and hope they refund the money for the 11 items I ordered. Then if I choose to use the same items, I have to drive to multiple stores in the county anyway. At this point I'm ready to pay the extra $3 on each item just to get the right items at a better reputable service store. Crossing my fingers the store I go to knows the return policy and doesn't fight me on it, and that when I call corporate back and wait 30 minutes I get my money back.

As I was checking out I recieved the incorrect change. My bill [protected] [protected]) was $9.86. I handed Dillen my $20 bill. (I know it was a $20 as I had just come from my bank.) Dillen handed me .14 cents.
I was told I had given a $10 bill (which I had never had) so I was not owed any more change.
I left the store very upset, and short my $10.

My fiancee and I Went to the store February 2nd on the way home from work to grab a bag of cheese on February 3rd we both went back into the store, Due to the cheese that we bought being 2 months old expired in December. The cashier at the time was doing the best she could she had almost 20 in' one line with the no help. The manager came in very rude to the other customers including myself. Said that we better not be causing a ruckus in here not apologize to the to me just handed me some quarters and told me to get out of her store or saying sorry to all the people in line about to walk out. The manager failed to tell the cashier she was going on Break. So the cashier had me going from the Back of the store to the front trying to locate the manager to the point where she asked my fiance to go out to the manages car due to us not being helped, An elderly lady at the cash register meeting assistance from a manager with their drawer And another 15 behind that Lady. We do not blame cashier at all she was trying to hold her own without crying but with how much she was trying to do. There was many customers getting upset with the fact that no one knew where the manager was. If that was the only employee in the store that was slumped the manager should have least informed the cashier that she was going on break. So my fiance has to get her out of her car walks back in and then she still takes 10 minutes coming in and says she was on her break regardless of what needed to be done. Shove some quarters in my face and told me to get out did not apologize wants for me receiving moldy cheese that was expired. Or offer her associate any assistance. Many customers saw her attitude and were walking out behind me. Another woman that purchase something with her children got back in lying to buy something else and at this point grabbed what she needed and handed the cashier her money and walked out because of how long long this took. I am very shot from how I wish treated, How all the other customers in fact treated with respect and how poorly that cashier was treated when just needed help. My fiance tried to ask for the mangers name before we left and she said it's all my shirt isn't it Linda Walker.. I honestly was gonna go right there return the cheese and just inform them that is expired to please remove it before any other customers see this period but after that incident not being treated with respect and having a cashier not have their bosses help them that is something that needs to be looked at and immediately. Please. A customer outside is asking me what was going on before they went in and decided to leave before even going to buy anything because of how chaotic it looked in there. Everybody has bad days I'm sure Linda may have had one as well but she shouldnt take it out on her employee that was busting her butt please nor the customers. We were there 45 mins to return on bag of cheese and the customers in line when we arrived were still there we we left but 2 of them and more walking out..

There is a bandaid inside my candy bag!

There is a bandaid inside my candy bag!

I bought this bag of candy today with some other items and when I opened up my first bag of candy I noticed the bandaid inside the sour neons bag. I have not opened the bag yet and will not. This is totally unacceptable and needs to be resolved immediately. My wife is pregnant and got sick to her stomach at this disgusting site. How did this bag even make it to the store floor?!? How the hell did it pass inspections or anything of that sort. I have never seen this kind of thing in my life.

hi, I am a us military combat veteran wounded in active duty and permanently disabled because of it. I cannot drive a car and as such I must walk to the local dollar tree to shop and because of my epilepsy and other medical needs as well as carrying shopping bags with me so that I don't waste paper or plastic bags so I carry a very small backpack with my medications and other things inside. Today however after shopping many times here at the dollar tree in willits California and NEVER being asked before! A young dollar tree employee working the cash register with dark hair and glasses forced me to remove my bag and leave it with him just to shop there like I'm done common criminal or homeless bum off the street. I fought for freedom in this country and what he just did was like draconian law and it cannot stand! I am upset and really close to reporting to the better business bureau and using my influence here in town to let everyone know how people are treated there. It's a sollar store not the white house and shakedowns by thugs is not necessary. You don't make women leave their pocketbooks or purses at the door with employees to do as they please with them so why take my small bag? You can email me a reply at [protected]@gmail.com with an answer I'm looking forward to hearing from you thank you..

Today they double charged me, allowed me to use my card. Took money off card. My card was then declined because the cashier ran it a second time, for no apparent reason, completely depleting the money off of my card!

Then asked me for more CASH! I said no! I wanted my money back, that was not acceptable. I was then told, They could not issue the money back on the card. Then come to find out, they took CASH off my card even though I did not ask for cashback transaction.

I am now $35 short for the SIX items I walked out of the store with. 6 ITEMS! AND I WAS CHARGED $35!

The management then refused to give me a Name & Working number to her boss. Still have not found that. And she had one of her cashiers get in my face and physically push me out of the store, Because I tried to call them out on their scam.

I was told to leave. I told the lady that pushed me i was not talking to her, and the manager then stated, "I don't fing care how you shut her up, just make her fing b quiet!" I was then agan pushed and told to leave.

Just be cautious. Know EXACTLY how much your purchase should be. Because these ladies are SLICK!

I believe there is harassment going on in this store. If could, please contact me asap. [protected], or by e-mail, [protected]@gmail.com. There are 3 employees there and they are all related. They are trying to get one manager out of there so one of them could be put into that position. They don't do there work, always smoking with the owner/manager. Try to tell the owner/manager and she doesn't do anything about it, try to tell the district manager and he does nothing about it either. One of the three is harassing my daughter, ( I am writing this without my daughters and husbands knowledge as they both work there.) calling her a [censored], talking about her to other employees. I would like something to be done if not I will go to the BBB, something will be done about this.

28 Jan 2019

I went to the Dollar Tree in Manhattan KS and it Very dirty, shelves were emptey boxes everrywere

this is not the first time I have been in this store and have seen it this way

I enjoy shopping in the Dollar Tree however this makes me want to stop shoppping here

I just want to bring this to your attention so that it can be fixed and your buisness will remain in Manhattan

I had to order a case of plastic clear tumblers since not one dollar tree within a 20 mile radius had them available. No big deal ordered them and got a confirmation that they would be there by this last saturday. I am upset since its been over a week and I still havent recieved my cups. An there hasnt been any weather related issues for them not to get here. I was hoping to make personal gift cups for my daughters 2nd birthday, but it looks like I just blew money and will have all these cups for no reason. I am very upset and displeased that has taken so long to receive cups. I will not be purchasing anything off line from you again.

I was in store 4414 Oxford ohio on January 27, 2019 at 2:15 pm I overheard a cashier state that the manager left the store to go eat, leaving the two cashiers in store by their selves. I feel this was not appropriate behavior for a manager, what if one of them needed something that they weren't able to do their selves or there was an emergency. I believe the managers name is Bobby,

I did not say anything the fist time staff was rude at the dollar tree in Hattiesburg MS at Turtle Creek Crossing. But it happen again Last night. Last night my husband and I were in line of at least 15 customers and only 1 line open. My husband asked if they had any help, yes he was frustrated at standing in line, but others were also. Lady came to open lane, which He asked for, and he goes to lane, she tells him to step to the back of line. Yes it upset us, we left our products and left the store. We like Dollar Tree, even hoping to get one closer to us someday. We live in Magee. 45 miles away. My name is Kay Morgan. My number is [protected].
Thank you.

My girlfriend was approved for hiring then the manager told my son's girlfriend about her and my son's girlfriend got the manager to not hire her..i was accused of a sex crime 5 years ago but no evidence thats why they didn't hire her o drive an 18 wheeler and when i get back home i will be talking to an attorney to see if this is in v of hiring practices you can reach me @ 336.470.6571. Thank youbfor your time in this matter..ps. The store is located on Hwy 64 in Lexington.nc son's girlfriend is Angela lanning...

ive been working for dollar tree its coming up on a yr., and the craziness of the store i work in is well words cant describe it, anyways the store manager sexual harrasses his employees, not to mention is embezzling money from the company, and shorting his employees drawers, so all of the above was brought to the attention of district manager, acting concerned when telling him these wrong on so many levels doings, he did nothing about any of it . also would like to add that theres really just one hard working asst. manager that i work with who really deserves this store more than the piece of [censored] running it now . rest a sured i will be persuing this matter further .