Dollar Tree
reviews and complaints

On august 10, 2017 my family and I walked to the dollar tree in norfolk, va address is 7734 hampton blvd. An older gentleman needed to take his break so he informed us that we could go to register one. The cashier malaysia then came to the register with an attitude. She stuffed all of our belongings in one bag. She grabbed the bag and passed it to me without making any eye contact. I then stated that she was being rude. She yelled back and said you didn't even speak, and I responded and said that she never spoke to us and I don't work here. She then started yelling, asked her boss ebony if she could get off her "damn clock so she could beat this [censor] [censor]" that [censor] was me. I swiped my gift card, hit the green key to use credit, she sarcastically told us to have a nice day so we walked out of the store. About a minute later ebony (The manager), malaysia, and some guy walked out and said you need to pay for your stuff. At this time malaysia had a box cutter in her hand and my boyfriend asked her what was she going to do with that. I asked the manager was she seriously allowing one of her employees to act this way, she completely ignored that question. I let it go and said I thought that we did because I swiped my card, no need for a pin because I selected credit and the cashier told us to have a nice day. I then walked back into the store paid for my items and left the store. I will never shop at a dollar tree again and I hope that in the futures something like this will never happen.

The cashier and her associate stood in front of me arguing about why is there only one register light on and one (his register) light was off it took her 5 minutes to give in and take care of me and the rest of the customers in line waiting. I told her where my items ended so she won't keep scanning away yet she proceeds to grab the next customers item to scan them with my stuff so when I did stop her she yelled at me with an attitude. " well you see this stick here!? That's what they are here for, for you to put them there and separate your stuff from others " and I said excuse me and her response was " you heard me!" So I asked her to speak to her supervisor and she called him out and when this young men came out of the office and I explained this situation I told him I am a supervisor at a Walmart I know how hard it is for the cashiers sometimes and some times they are overwhelmed and take it out on the customers but that is not the right way to treat a customer. Clearly this lady has poor customer service and his respond was "ummm ok". Is that all you have to say to me sir and he said "yes" and he walked away and went back in his little office near the registers. So I asked the associate for her name and that I wanted to file a complaint to corporate not just about her but her supervisor also and her exact words were " my name is Jemma go ahead I don't care" this is the dollar tree located in 259 bowdoin st. Dorchester Ma 02122 store number # 5592
Sales associate name was Jemma
Clearly something has to be done in order to keep your sales flowing and customers returning back for more.

On 8/10/17 i went to the dollar tree #5057 on Walbash ave. When i went the register the cashier Toni told me she was closed after the next customer so i moved to other line with 3 people in front of me. With in 5 minutes the line
had went pass the greeting cards towards the batteries. When the cashier asked Toni for help to get the line down, she replied they'll be all right and she kept doing what she doing. UNBELIEVABLE! I asked the cashier where was the manager she pointed to the left, when i looked up she was over by the balloons doing nothing. She saw the line and heard the customer's asking for
help and turned her head an went outside and started smoking a cigerette
REALLY!. Finally Cashier Toni decided to reopen her line up and stated that she was only taking a few people because she had things to do. WHAT!
I was so disgusted i wanted to just leave my cart and go some where else,
i will never go back to that dollar tree again. That was the most horrible service i have ever seen in my life, i will go further out to another dollar tree
before i ever go back to that store #5057. I felt sorry for the nice cashier Teira that asked for help and had to work with those two horrible people.
And to make it worse they had no more bags, so told the manager and she did nothing.

The pictures attached is pictures of how the store looked tonight 8/10/17.. This is the cleanest I have seen the store.. tonight is the first time in along time that you could get down the aisles. Sometimes they have employees walking around with earphones on and listen to music or something.
could someone please call me..
mike strong [protected]

This delivery truck at the Dollar Tree in Canton, MS had me blocked into the parking lot where I couldn't get out for over an hour. There is no way he didn't see my car when he blocked me in, so I know it was intentional. When I asked how much longer, he replied they would "try" to be done in 30-40 mins. When I asked him to move, he said no. His attitude as well as the store manager's was basically I don't care, it's my world, and I'm not doing anything about it.

I am an associate at dollar tree store 06233 my name is ashley queen. Today as I was counting out my drawer to clock out (10:30) and go home with manager Edgar. I need change for an 20 yo set my draw at 75 because I only have 20. Edgar gave me change but it wasnt the right amount, I explained to him he only gave me 18 dollars and not 20 which is the right amount he (Edgar ) told he he gave me the write change I asked him could he count the safe just to make sure he told me no, I asked him why not he only gave me 18 out of the 20 dollars I was suppose to receive he had already entered the information into the computer as I'm asking him to jus count it over he told me he ain't doing it and if I keep on with an attitude that I didn't have he was gone suspend me I asked why he said because I wasn't doing nothing at the register, I don't why he said that but I explained to him that I hadn't did nothing but asked for him to count the safe over so I wouldn't be short on my drawer then he went along to tell me that fire me if I didn't clock out and /or he'll clock me out him self I was still asking him to jus count the safe for me, he jus started yelling at me telling me he's taking my hours for next week and I better hope he doesn't fire me . Ow he's threading my job for what I don't know, I jus feel I that I am being harassed for an old issued and it not right I have never been wrote up suspended put on an warning .I have everything recorded that can back up my statement, can someone please get in contact with me my number is [protected] thank you ashley queen

Hello my name is Delilah I shop at your Dollar Tree store there on Pondella and Orange Grove in North Fort Myers Florida I spend a lot of money at your store and I went in today and complain because I bought 10 of your 3.5 oz ribeye steaks I tried to cut them up today and make Cheesesteak sandwiches they were spoiled spoiled my house stunk from the smell of cooked spoiled steaks I went down and talked to the store manager and he basically called me a liar to my face you can't give me an in-store credit I spend in 3 to 400 a month at your store and you sell me spoiled food I live in a 3 Plex and I brag to my neighbor in the back because I really liked the ribeye steaks for steak and eggs I had never had a problem to this point she got food poisoning and I got spoiled steaks and no compensation whatsoever I think it is a crying shame that a poor person can not be loyal to one store because they're not treated fairly who is going to lie about getting spoiled food especially after getting home from the freaking Hospital I'd like to work this issue through or I'm going to contact an attorney because it's not fair to me so I would appreciate your time an effort in this situation.i really dont appreciate being sld bad food i am on low income an love the dollar tree for many things.i am at this particular store at least 2 times a week or more.but feel disrespected with this issue 6 out of 10 steaks?!i hope to hear from you soon.

I work at the dollar tree on the corner of Santomas Aquino and Campbell. I had to call in sick on Friday August 6th at 8:48am cause I had really bad nerve pain in my legs. When I told my manager this she said to me "well that is just great Talayah you only work three days this week and u want to take a sick day" and then hung up on me! It was very rude. She does this when she highers new people and she wants to have others quite. Granted she hasn't actually said anything to me like this before but she has this addittude and vibe about her like she doesn't want you there.

Hello, my name is Jalaya. I was shopping at the Berkeley dollar tree last week. Here what happened they hired a new sales associate named Erica. She had a nasty attitude towards me saying my 2 dollars look funny. I always pay with cash at the dollar tree. I never give them fake money. I believe that was very unprofessional of an employee to act that way.

I shop at Dollar Tree store 485, today was in line waiting to be checked out. I, along with many other customers heard the manager Charlene informs another manager, I believe his name is Red, that she's NOT be waiting on customers. Then she grabbed a register out of his hands. One of the cashiers was walking behind her twords the office, when the door was slammed in her face and something fell on her. The manager Charlene was still screaming and throwing such a tantrum that many of us customers grew fearful. So WE, called the police.
What kind of person does this she's rude unprofessional cruel to her fellow coworkers. Someone NEEDS to do something about her. Im considering starting a petition to have her fired. This is not the first time us customers has had to listen and watch her. We complained to the head manager, but its obvious she doesnt care. Please someone has got to do something.

The Dollar Tree in Newberry SC on Main Street really to hire some reliable people. As of lately every week. I vist the store there are items to be store sitting in the iles in boxes. The sheveles are empty and when you ask a manager about a certin item, they say " We are out of ---. If paid more people will work. Please hirer people to stock shelves.

I went to the dollar tree on 8/6/2017 to get coloring book and a few items not really a shopper of the store will go there if my granddaughter wants to go she is only 4 years old the cashier Lori informed me that she heard my granddaughter then we get in line she is ringing me up then she stops to say some rude words to my granddaughter it is not her place to say anything but she rudely is regulating about my granddaughter's behavior i didn't expect that to happen. i was quite surprise because you have to have patience for the public and this lady apparently didn't have empathy for kids.It is not her job to correct a kid she is only getting paid to run the register. i return the grocery basket she was telling the manager about what happened because she thought i was coming back to complain about her, but i knew to contact your company also i did call a 800 number and was referred to the site for corporate office 8/06/17/15:06 Sales Associate Lori
[protected] [protected] Store#5577 5230 South 136th Street
Omaha Ne, [protected]
P.S. Lori was talking to her mgr. so i felt like i wasn't going to get anywhere with the manager decided to contact your company directly .

I arrived to the above mentioned store around 8:53pm today. As I approached the door a heavy set Caucasian woman came to the door and locked it. I looked at my phone and then at her and said it's not 9pm yet. Her response was "our clocks and register say it is". I explained that I only needed one item that is usually stocked by the register. She proceeded to ignore me so I asked for the corporate number at which time she unlocks the door and says "just come in I'm not going to argue with you about it". On top of the fact that she was locking the door BEFORE the closing time noted on the door and I only needed one item, her comment to me was completely inappropriate and rude, my register receipt shows that even after waiting for the person In front on me to be checked out, it still was not yet 9pm by the time I was checked out. Those that have a problem with customer service (even at closing time) need not work in customer service.

I currently just quit store number 7156 last night because the manager Eddie was very rude and unhelpful! I was working register 2 and he was on register 3 I had I long line full of people and the line was beginning to go down the aisle so called for his help he walks to the front of the store and told them they had to wait because he has to clean up soap the customers then became even more angry and began trying to get me some help at the register and saying they were going to call corporate I continued my work to try to get the customers out as fast as I could he finally comes and only took 1 or 2 customers I still had a line full of people. As that is Happening a woman comes in and wanted to do returns I asked him nicely can you please take care of her he then goes to say "well why can't you do it" so I did get upset but I didnt say anything to him I kept army register so once my line got down he then pulls me register one and say " I don't see why you couldn't taken care of her " I then said " Because I had a line full of people and you only had one person." Then he says " well I understand that but still" I said " Eddie I already had a line full of people " so he goes today " well your not about to talk to me like that and some other things but I cut him off and told him I quit and that this job wasn't worth it so I took my badge off clocked out-and walked away before it going of hand. I go to call the store manager Crista and inform her on what happened . I then texted her this morning asking if i was scheduled to work today because I was going to remind her I wasn't coming back. A lot of customers and almost half or most of the staff complains about him and she doesn't do anything about it at all

I went to a couple dollar trees outside of my neighborhood on yesterday (8/4/17) and was amazed at how clean and tidy the stores are, not to mention the great customer service we received.

The store located at 8721 S. Stony Island in Chicago is disgusting. I don't normally shop at these stores, but saw a product I wanted online - so I went. It was so disgusting I didn't even want to go inside, but I was pressed. I went in and didn't see what was advertised on line at this store, which made me venture out.

In my opinion, and I am not exaggerating, this store should be demolished. From the outside entryway where a good power washing is desperately needed to the dirty, and I mean nasty flooring, to the ceiling that's falling apart - this place is awful and should be closed until completion of renovation. I ask that corporate visit this location and make the necessary decisions to supply this neighborhood with a clean and tidy store. The customer service would most likely be better just from the improvements (happier employees). Please let me know what, if anything will be done to improve the quality of life for this still vibrant neighborhood. We deserve better. Thank you.

Morena Bright
[protected]@yahoo.com

At about 1 15 pm on august the 5th
I went to dollar tree to get angle soft toilet paper I used a coupon s for first time and was told by sales associate that the store manager. Told them not to take those coupons because it wasnt the pic it showed it said 45 cents off any size Angel soft so I was dissappointed
She said too many people were doing it and she could not
My question is this store policie for the store manger to be allowed to do this because if so shouldnt there be a sign on door I could understand if I was abusing coupons but it was my first time
I will not be back please contact me to let me know thank you

On August 4th 2017 at approximately 630 pm I was in Dollar Tree located at 115-02 Jamaica Ave Richmond Hill NY 11418, there was one cashier working the lines was very long. I saw a older employer open up register to ring up a young lady myself and another young lady got on that line, "He said to us this line is not open I then said why r u ringing her up he said she works here, she was in civilian clothes her day off. I said to him that's not fair she's a regular customer just like I'm he then very rudely said go back to the other line mind you this young lady that works there on her off day is laughing, I ask to speak to management she the girl he was ringing up said he's the manager. I ask for his name he refused to give it I told him that I was going to file a complaint ""he said you can call whoever you want " close that register down mind you this young lady at the only register open had a lot of people to attend to he didn't even care at all. He was unprofessional and I felt like he was being racist because this young lady was the same nationality as him.

I went to dollar tree on 8/4/17 friday address 5524 ne antioch rd. Kansas city mo. 816 452 2386I was going to get a light stick at your establishment and a woman approach me ask if i was there at dollar tree on( 8/3/17 ) yesterday thursday and she told me to come with her at the front i knew she was accusing me of i took something. She didnt say anything about that. I told her i was not here thursday. I just got here today. I went up front with her and cashier says it wasnt me. Just because i was waering a white tshirt and a backpack on my back. I found out from a customer they were looking for who is caucasion and had a white tshirt . She never apoligize to me and she just walk away from me so she degraded me i called her a [censor] and from there we had a little altercation. She told me to leave and i told her i was going to call the police which i did my mistake was calling her a [censor]. All she had to do was apolygize to me and i would apolygize back too but it never happen. The police came and told them what happen and they came back that the manager name onrea that i was ban from the store . If she apolygize to me what happen i will apoygize to her about calling her a bad word. If nothing gets done i will call fox 4 news in kansas city mo. Linda wagar About my dilema they will put it in the news. Please respond about what happen. I will give you a week and half. My name is peter brown im not even caucasion im asian and a veteran. My email is [protected]@yahoo.com
i will call you guys my phone number monday at the corperate
thank you
pete brown

I go to the dollar tree in knickeebocker in brooklyn, nyc and the 1st incident I seen when I was online was a young ignorant and very rude black girl tell an elderly women off due to the women adding an extra item after she rang her up. She humiliated the women by cursing her out and telling her to get the [censor] out of her face! Her supervisor brought her to the room to calm her down and she was still disrespectful and loud. The 2nd incident was with my mother she said I don't know why these [censor]ing people can't put back their baskets after they done. My mom responded back to her rude comment she disrespected my mother by telling her I'm not [censor]ing talking to you mind your business and after that I involved myself and told her off right away. I don't know what kind of people you have working in your franchise to represent your company brand it's horrible service and rude workers. As customers no one should be so disrespected. She should be fired for her rudeness and vulgar language and her job.

This lady saw me put my basket down, I go to pay she like where is your basket I'm like right there. She told me it goes up front so can you get it and put it up front. That is very rude I've never been into a store and asked to that. Yes dollar tree is cheap but that doesnt mean they need to be rude ! Unexceptablale. I came to buy medicine because I am not feeling well and I have to do her job for her. Something as simple as putting a basket away. If she wasn't so smart when she asked I wouldn't mind. I go to this dollar tree often on international drive In Orlando FL ! Worst service. Actually before I got to pay I unloaded my basket and the cashier was on th phone. I unloaded everything and she tells me she's closed after being on her cell phone. None of cashiers lights were on so no one could tell which lane was open. Horrible service !