Dollar Tree
reviews and complaints

My family is from out of state and we were coming through Lincoln Nebraska and I needed to get a few things and we stopped at the Dollar Tree on North 27th Street. We walked in and the young lady offered me a cart and we communicated for a bit and then I went on my way. The young lady was putting things away and she had a smile on her face she was a delight and it was great being welcomed and chatted with and the same young lady that greeted me at the door was the same young lady that checked me out at the register. She was a complete delight. I just wanted to write about my families experience at this store in Lincoln and her name was Staci I had to look at my receipt for her name to give her recognition for her hospitality and positivity and then as soon as she checked me out then she went right back to work she was a delight and hard worker

We went to the dollar tree in markham illinois purchased a lot and i picked a pair of sunglasses out that i liked with no tag the cashier was very rude said well u need to go find the same pair with a tag on it otherwise u can not buy it he was nasty told him nicely well only pair well then have to pick out a differant one said thats ok didnt even say thank u or have a nice day sometimes i feel they are very racist in there so i may have to go to a differant one with nicer customer service. The cashier name was kyle

I went to store #5160 first I would like to say that the shelves were not stocked they had the shipment still sitting in the boxes. I also purchased some Hershey's chocolate milk that was marked down to .79 . While at the register checking out the item did not ring up for the sale price so the person working the register asked for help from I assume the manager who was sitting in the office on her personal phone. While the manager was taking her precious time coming out of the office while still on her personal phone ( also the line is getting very long at this point) I walked back to the are where the sale price was hanging next to rest of the Hershey chocolate milk display and brought the price tag to the register. Once at the register the manager is still on her personal phone not even showing a bit of concern about the price mix up, the person at the register was apologizing repeatedly. Frustrated because the so called manager was not trying to resolve my issues and due to the several other customers waiting in line I ended up paying the full price and not the sale price even when the other customers had agreed that I should have gotten the item at the sale price. Not once did the manager or whoever apologized for the mistake . Needless to say I will not be returning to this store. If I am giving you my business at least have the common courtesy to listen to what my issues are.

I was at Dollar Tree #3124 in Austin, Tx at Parmer Ln. And Mopac/Loop 1. While waiting to check out in a backed up line with only 1 register open, the cashier named Ali on the receipt was talking on her cell phone while trying to check people out! She was a black girl. Completely unprofessional and frustrating! #1, cell phone time shouldn't be allowed except breaks, #2, other employees should be aware when another register should be opened because of long lines!

I purchased finger paint today and did my sons foot prints and handprints and let him paint. He had the paint on him for 2 minutes max and then I gave him a bath and within the two minutes of him touching it, his skin is completely stained.. I've used different soaps, makeup remover and it won't come off. My son is BLUE! I got it on my skin and it's stained me too.

yes I am calling on the Carthage, Tx store 5727 I believe is the store number. the zip code is 75633.
The manager there(blonde hair in forties possibly maybe Debbie is her name) was BEYOND rude to her employee named Linda. Apparently the lady is new and messed something up and the manager started yelling at her in front of a line full of customers. Linda was trying to explain and ask a question and the manager told her she was not listening to anything she had to say. I have never been more disappointed in my life or wanted to never do business with a company before. If this was my grandmother or mother the manager spoke to like this I can promise you she would never see another paycheck from dollar tree again. This employee was elderly probably in her 60's and certainly did not need to be treated that way. As a manager you should know how to be professional and pull someone to the side and not do it in front of customers. As long as this manager is there I will not do business here. There was also a younger girl there maybe assistant manager and she was very rude as well. This happened today 2/14/17 about 2:45. Please take care of this matter.
Thank you
Kristy [protected]

I ordered valentine's day balloons at the mcalester, ok dollar tree last friday, today I go to pick them up and they don't have them. I filled out a paper friday with what I wanted and now they can't find it and of course they're out of what I wanted. Same thing happened last year. The cashier apologizes about it and I tell her they shouldn't take orders if they can't fill them and she starts to get rude saying she was trying to be "nice" by apologizing

I was told that if the coupon doesn't have the photo of the exact product that I am wanting to purchase, then that product can not be sold to me using the coupon. The coupon specifies that I can purchase any Tylenol product but it does specify below that it excludes certain Tylenol products; at which I was not purchasing that product that was an excluded item. I showed her that the only excluded items that can not be purchased with the coupon were those certain items, but she still told me she could not sell me that product with the coupon.
Date of incident: 2/12/2017
sales associate: Naomi
3217 S Alameda St.
Corpus Christi, TX 78404
Time: 7:09
Store # 5024
I am wanting an explanation as to why I wasn't able to purchase this item even though I was following what the coupon states what i can purchase and what I could not purchase with the coupon. I did not have any problems before purchasing the Tylenol item before now I do. Would really appreciate if I can receive a call back.

She curses and screams and harrasses people who have never ever been anywhere near her store. She trespassed on my father's property. I am submitting one of the pictures of her tag from Wilkinson county I think. I sent the pictures to my email address with the county name. You need to fire her before you get sued. If I ever have another run in with her, then I will be including pictures of her on private property and her vehicle on a private residential road and there were about 6-7 witnesses to her ranting. You need to teach her the laws concerning everything to do with her store.

The dollar Tree at 5110 Summer ave. Memphis Tn 38117 has to be the worst one in memphis. They never have anything in it. But all you see is boxes full of merchandise in the aisles fill with stuff and workers pretending like they working. If one of those boxes fall on me we gone meet in person Mr. Dollar Tree. I'm tired going across town to shop. I'm going to contact you every week till this is resolved.

After I was checked out and proceeded to grab my bags and gallon of bleach from counter, I swung around to leave and bleach flew everywhere! I dropped the gallon of bleach. It had a slit in it all the way across the front! I stood there in shock! My 20 year old daughter was wiping bleach off my face and jacket. I looked at the sales associate, Shelby, she just blankly stared at me. And then proceeded to continue ringing up her customer. I was very upset! How rude! I' ll take care of myself! Thanks! I told the sales associate. I went and got another gallon bottle of bleach off shelf and left. My coat as well as my jeans, now, are bleach stained. As well as poor, rude customer service, I am out a coat as well as a pair of jeans! Thanks Dollar Tree. I am already on disability! Dollar Tree is suppose to save me money not cost me money!

Manager Jamie, intolerable conduct and manner on 2/7/2017 and two previous visits. Bottom line is this person obviously has no people skills. She should not be waiting on the public, as shes VERY RUDE, she should be stocking shelves at best. Two words "gruff exterior" rough voice/low in pitch, very unpleasant. Not to mention while I was standing in line waiting to checkout she was up by the office door hugging and kissing on some woman, disgusted me to the point I will NEVER shop at Dollar Tree again.

I shop dollar tree, alexandria, la, macarthur dr. location on a daily basis. there is a wonderful new associate just recently hired. the name in her badge is janet, I don't know her last name. she's very welled groomed and extremely professional and do friendly. she's fast and seems to take a delight in her job there. she just doesn't fit in with the rest. I witness your store manager, brandy, insult janet upfront of a ling line of customers and snatch a credit card out of a man's hand and shouted at him telling he was not using the credit card machine properly. I was appalled at her behavior and was embarrassed for janet and the customer. I have witnessed ms brandy shouting at get employees and even heard her on an isle opposite an isle I was shopping on talking so ugly about, what sounded like, another employee. your other manager, alicia.. I believe that's what her name is... she's so awful! the two of them have no business being managers for dollar tree... if you base their job security with numbers, let me tell you, a lot of us are going elsewhere due to their ugliness. its a shame how they behave as managers... whoever the manager is over those two myst come and meet ms. janet, she's the only reason I will continue to shop that awful managed store. I was in there today and heard alicia say m, with a store filled with customers "no one has a badder attitude then me". she went on to say "and I don't care if they don't like it. I walked out the store and didn't make a purchase today. my daughter advised me to make a complaint. they should be fired. that ms. brandy was no where in site.

This is about the store in Kosciusko Mississippi. The store stays busy for the most and shelves are half way empty the majority of the time. I was in the store 2 days after the truck had been delivered and the pictures I am submitting will show you the deplorable look of the aisles. This is 2 days after the truck has ran. There was 1 cashier with over 9 people with buggies and the manager was outside sitting in a chair smoking a cigarette and watching. There was no one else at work. This store could make so much more money if they would put out stock instead of on floor or in the back storage room that is full at all times. In this store you always have to check dates especially on cakes and chips. I think it is because it sits in the storage room too long

I'm a dollar tree person who enjoys going everyday, today I went to the one located at 3400 S Archer Ave in Chicago Il I went at about 740 pm there was a Adrian American employee working there a little heavy set she yells at me while customers are there not there cashier number 3 I said oh you have the wrong light on number 2 so than I was first she tells the other Customer comet over here I'll wring you up turned the 2 off and turned on cashier number 3 I'm a people person so I still said to myself I forgive her I tried to make her, smile and Ridley with serious face said do you want a bag my thing is being a supervisor in the medical field I couldn't have anyone work with me that has no Customer Service I hope I don't see her there again I go to dollar practically everyday.

My name is Brandon Brady I am a store manager in huber heights Ohio. I transitioned to Dollar Tree from Family Dollar, and I injured my back here at work and have a current workmans comp claim. And my DM does not offer me support or even abide by my Dr. restrictions. My back has gotten worse since becoming employed by Dollar Tree. They threw away my personal back brace while I was in Columbus for managers training. And will not supply me with another, yet Family Dollar Manager can still order back braces with store supplies. I feel targeted, and bullied by Tyler Kritsch my DM, he comes down on me for getting behind but gives no support knowing that my back is hurting. I still have to unload the trucks and stock the majority of my store. I can only do so much and when hurt even less, but I still work as hard as I can even when it results in a trip to the ER after work. I'm tired of being bullied by this DM and need support to get my back healthy again.

I was in your store today located 1212 W. Dundee Rd. Buffalo Grove IL. Around 5:30pm. The "Manager" Lea rudely and loudly yelled at my 8 & 10 yr old boys. My younger son accidentally dropped something from the toy isle and she abruptly comes flying at them and loudly shouts "pick that up and DO NOT mess up her isles, she has to go home tonight. She also yelled at my son telling him to NOT use his heely shoes in her store." She rudely went on telling them "if you take something off the shelf you better put it back the way they found it." She then tells them again she'd like to go home tonight - kapeech." Both my kids were in shock like a deer in headlights. Lea turns around and I'm standing right behind her, little did she know. I told her never to talk to my children like that again explaining how unprofessional she was and it's my job as a parent not hers. (My kids did nothing to deserve this!.) I then went on asking her why she felt the need to yell at my kids and she told me she didn't care and because it's her store and she could! I went to the front desk asking to speak with a manager and the kind cashier lady referred me over to Laverne. I explained my complaint and she apologized. My 10 yr old son didn't even want to buy his toy or ice cream he originally came in there for. He was just so upset at getting yelled at for absolutely no reason! The so called "manager" Lea should not be a role model for your company if she's gonna be extremely bitter towards kids. I will NEVER step a foot in that store! She ought to be ashasmed of herself!

Store number 1004 Everett pa, my family go to this store offen I was in the store with my kids and there was a lady stocking my boys tryed to go down the isle and said excuse me and she didn't move so I had to get a couple thing in this isle and I said like the boys did I guess she got made because she didn't want to move she was stocking popcorn and throw the bags in the box almost hitting me I said nothing and walked over her and went on my way while I'm in the next isle I here her tell someone why are you coming down here you know I'm stocking and then told the lady she just said that because some guy just walked over her so after I let here know I could here her talking about me im right here . Anyway as both workers was laughing at me I asked for the manger and much to my surprise the scound lady was the manger so I asked for the works name they both laughed and said Sally the manger name tag said ash so after I left the store my brother and sister in-law was out side the store getting ready to come in so I stop to talk to him and the manger comes out side and I had to leave or she was calling the cops I told her I'm talking to my brother she laughed and give me the thumbs up ty Ben [protected]

My name is Teresa Espinoza, employee # [protected]. I was working at dollar tree in Tucson, Az store #06622. We recently got a new manager named Jessica, I don't know her last name. On the 23 of Jan. I needed one dollar bills for my register. She brought me 20 ones but didn't stick around for me to count it or to take the 20 from my register. She said to just hold onto it because she was on a conference call. Being a 20 dollar bill, I put it in my back pocket so I could give it to her when she passed by again. We both forgot about it and I went home at the end of my shift. About half hour later I realized I still had the 20 and started walking back to the store when Jessica texted me about the money. I told her I was on my way and would give it to Franchesca and let her know what it was for. The next morning Jessica asked me to come in before 10 am so I did. She wouldn't look me in the face but said Robert wanted me to write down exactly what happened so I did. Later that same evening she called me in again and said Robert wanted me to re-write the letter on company paper. I asked what was going on and she said nothing, that he needed it to explain why she was 20 short but that everything was OK and not to worry. As soon as I signed it she said I was fired because it was considered theft. I can guarantee you I have never stolen from your store. I love my job and I want it back. Being the manager, per policy, she was suppose to stay and watch me count the money she gave me and taken the 20 from my register yet nothing happened to her for being negligent but I get fired? She should have been terminated if I was terminated. If she got written then I should have been written up. I want my job back if it's possible. I love my job and the customers. Being bi-lingual was a plus because alot of our customers don't speak English. Jessica has said loud enough for our customers to hear that she was ready to tell everyone to get the hell out of her store. She refused to assist a customer on her first day at the store. I'm not trying to take her job, I just want mine back. She's also stated that if I said anything about this that I wouldn't be allowed back in her store. I don't understand how a person with mental problems can manage a multi million dollar corporation and changes her mind about policy more than anyone I know. Never has any previous manager brought me money for my register and not stayed for me to count it and take the money the register owed. Please help me with this situation. I love my job and I want it back.
Thank you
Teresa Espinoza #[protected]
[protected]

I was shopping in Dollar tree one of my favorite places to shop, there was a lady that works there named Brenda, she wasn't very polite to me as well as the lil girl she was working with, I got the hint maybe a manager there. Her tone towards this lil girl was very rude and unpleasant. I felt so bad for her. The little girl was working both register and on the floor so she was coming back and forth. Little girl had to call for back up as what she said on speaker, then Brenda came up and said you gotta move faster I don't have time to help you BC your slow. Then took one person in line and walked away saying figure it out yourself, I got things to do. I felt so bad for that little girl. That lil girl continued to work and try her best and was very pleasant. This isn't the only time I've came in and she's been rude. Thank you for letting me contact you and it being so easy.