Dollar Tree
reviews and complaints

the customer service at dollar tree is horrible i have been a customer at one particular store and past six months waited for ever up 30min for check out and the general manager is rude as hell. No cashiers available just poor service.

I work at dollar tree. Recently hired, in fact (Back in february). At first I loved dollar tree. I loved the whole concept of the "apple seed list". It kept me pretty busy. Which was better than k mart, as they don't give you anything really to do. And where I live, k mart was pretty much dead all day (Except from like 3 to 5).

The main reasons why I hate dollar tree are as follows: main manager, pay, and hours.
Manager: she's a ###, plain and simple. So every time I do something wrong she gives me this evil stare down, shakes her head, and throws a fit. I don't even make them that often. But when I do, all hell breaks loose in our store. She does this to other employees too and not just me. She even swears (A lot). Like one time I made the mistake of confusing one customer with the one behind her for a return. She got all upset, and swear (And in front of the customer and me). Most of the time, it's done in the office. But not this time. I know I have been known to swear at work. So i'm quilty. But the only time I did it. Was after we had closed. I was in the back getting ready to fill the drink coolers when I walked by a pile of boxes and barely touched one. And the whole pile fell on top of me (I wasn't hurt, just a little bruised). And I said ###. Also, ever since I started (And she knew this one). That my dad was a coin collector. With her permission and with her watching. I would take the coins from my till only for my dad. And then replace them with the exact amount from my own pocket. And she just now stopped it for no apparent reason (K mart had no problem with this, management just had to be present to watch me put the money back in). My other managers are great I love them. All three of them, laugh at mistakes, and the stupid things that the manager does and gets upset about (Which doesn't take much for her to get pissed). When we're not busy and no is in the store. We'll have a great time. One night, in fact, during my lunch. I went down the street to the pizza joint and ordered pizza. Took it back to the store and we had a blast with that.

Pay:
So I was expecting this. But pay was minimum wage. So I was thinking okay i'd get about $400 to $500 a month. Wrong. I'm lucky if I even break $350 a month.

Hours:
If your not management you're hours suck. My manager told me when I was hired that i'd be getting between 10 and 15 hrs. Per week. Which at first, I was like okay that's great 15 hours max is still pretty good for me. I can still pay my college loans with no problem. Starting out I was getting 15 hours. But now months later, i'm getting (If i'm lucky) 12 hrs a week or less. Because each cashier gets between a 4.5 to 5.5 hour shift per day. I even only work about 3 or 4 days a week. With my longest shift being on sunday's and that's for 6 hours. Because she only has 2 cashiers work throughout the whole day.

My other gripe with my manager. Is that she doesn't compliment you on your good deeds. But she will nail you on things you do wrong. For example, today. I had completely got everything done with my apple seed within the first 2 hours of my shift. So I wanted to keep myself busy and decided to fill the balloon coral (This is normally done in the morning, but today it wasn't as we were busy). So I decided to do it. I filled it up. She got mad at me. Saying it wasn't on my list of things to do and I should've left it alone. I explained to her that I completed the apple seed and did recovery of the front half of the store twice already and wanted something to do to keep busy. When I do this with the the assistant managers they thank me for it and will tell me what else I can do to keep busy. Another complaint is we're supposed to take our full breaks no matter what. So one saturday night. My assistant manager was on her lunch break. We suddenly got a big rush of people come in. I knew I was supposed to call for help after the 4th person comes to my lane. I asked my assistant manager if she could help. She said no, because she was on break. But had five minutes left and would be out to help as soon as she can. Well, a customer called the very next day and complained to management about how she had to wait about less than 10 minutes to get checked out. The assistant manager and I told the manager what was going on and she was pissed. She said the manager on break should've helped. But when I did that earlier with another assistant manager. And helped her during my 10 minute break. She got mad at that. I did however, after we weren't busy was that I went back and completed my break. So I still took it, but she didn't like how I went and helped the other manager. There is just no pleasing her at all. And to make matters worse. I've got to work with this manager all week this week :/

I purchased an order online and was given a pick up date that was different than what was on my receipt. I went to the store to get my items and I was told that they have the items in stock but I would have to pay for them even though I already paid. I tried to speak to the manager she was no help the district manager refused to speak to me. I called customer service and had to leave a message no live agent available (but they say on there site 24/7 customer service) I had to hunt down the corporate email address online because it is not readily available to customers and received a call back from the director of sales who said even though they placed a hold on my acct. And gave me a receipt that I hadn't actually paid for the items huh! I cancelled my order 4 days ago and they still don't have my money that according to them I never paid. Do not shop at dollar tree. I will shop at a place that have excellent customer service than save a few dollars and get robbed by a corporation. Robbed of my value as a customer and robbed of my money until they want to release it to me. What a horrible experience be for warned.

There is an employee in this store that smells like marijuana his name is Mitchell I don't complain to the managers because they seem to be very good friends( he was a young guy also, and the lady who is the store manager just followed there lead) so I don't think it will do any good If I could smell it I know they can to. What he does on his own time is his business but he shouldn't be allowed to be at work smelling like that.

I was working for the Dollar Tree for 3 shifts, my manager Tina, was the person who hired me and then informed me that I would be working 9:00 to 1;00 Monday and the Wednesday. On the Wednesday at the end of my shift another manager (I believe her name is Niki) told me I would be working on the Saturday late shift from 4:15 to 9:15. At this point I still have not seen the schedule because management just tells me the shifts that I am to work. After working the late shift Saturday I did make a mistake in not checking the schedule for my next shift. I so far had not worked 2 days in a row. I was just going to call the dollarstore and my phone rang, it was Tina and she was very unhappy with me. I was to be at work at 2:00pm I told her I didnt believe I would be working 2 days in a row, she informed me that she was not a babysitter, (when she was interviewing me for the job she also told me she was going to let 2 staff go because she was tired of babysitting them) she then told me I was going to be marked down as a no show. I told her I was sorry for my mistake, but I could be into work in 15 minutes ( I live very close to the store)she told me no I could not. I asked could I come in a check the schedule and she told me no. She said that I would have to wait for a call from her. I waiting for 4 days and on the Thursday, I went into the store. She told me I was let go. and that was it.
After I thought about how she was using her power I decided to give her a note. This is a copy of the note I sent her. To Tina
Youre decision to terminate me has changed my life. I needed this job if I want to continue eating. You make it very impersonal, its anything but. You might be a good manager, but as for being human its questionable. Sincerely Dawn after I gave Tina the note she called me at my home and preceded to yell at me. Told me again she was not a babysitter. said that I cannot threaten her which I did not, she told me I should put on my resume that I am homeless and cant afford to eat. As she continued yelling at me she informed me that she can ban me from the store. While going off on her little rampage ( I do believe she should have a random drug test) no one goes off like she did. I knew there was no way I could talk to her reasonabliy about my situation. So I eventually hung up on her as she was still screaming at me. I did call another Dollartree and spoke to a manager a male, and he informed me that with the 3 month probation a manager can let you go for any reason they seem fit . In the booklet that they gave me to read and sign, I did notice that they commented on respect for employees and management. Tina was anything but respectful. I really enjoyed working for the company and dealing with the public, it was everything I hoped it would be. The managers at the dollartree store all stick together, so taking a complaint against one would not get you anywhere but fired also.
I would not have missed my shift if she would have let me come in to fill it. She told me she had to fill my shift. while she was yelling at me. I asked her if I was terminated on the Sunday for missing my shift why did she not tell me that. She wanted me to have to wonder for 5 days. That was only her power over me that she was using to make me wait. I did not realize in this day and age that bullying in a company ( in management) still exists.
Thank you

Miss Donna Fierz
[protected]@gmail.com
tel#604-543=0256

I bought three items and paid with 100 dolalr bill and was suppose to get 96.71 back in change but only got 76.71 Didn't realize til I left ( 5min after I left) so I went back and the manager said they counted the drawer and I was only one penny over . I could not have dropped a 20 dollar bill cause soon as I got change I folded it all up with the receipt and not one thing fell out of my pocket, not even the 71cents. What I'm thinking is the cashier either gave someone a extra 20 dollar bill on accident and kept one of mine to even out her drawer or she pocketed it. I'm extremely pissed off about this and I will never shop there again. Not to mention they charged my grandma twice before and she didnt notice til she looked at bank statements and they ripped my sister off one dollar . Dollar trees are a scam. Always count your money there! They will keep it!

The leadership has a destructive style that is corrupting the subordinates and top managers. The favoritism has been bad the past couple of years you can feel it when you walk in the stores. The favored get away with unethical decisions/actions I have never seen before. If that in not enough, the girls who cashier at these stores were low cut shirts that show too much. What do I tell my boy when I take him in their. I had leave because the girls were dressed inappropriate and unprofessional. The may need some help with the group-think problem as well.

Hello, My name is Ms.Donna Fierz, I was employed by Dollar Tree for only 3 days, I did make a mistake and did not check for my upcoming shifts. I was wrong. When my supervisor called me at 2:15 and told me my shift was at 2:00 I apologized and said I can come in, in 15 minutes. I was told I could not come in or get my upcoming shifts. I was told I would have to wait for the company to call me. I waited for 4 days and went to the Dollartree at 9:00 am and I was informed I was marked down as a no show and I was terminated. I do not believe the punishment fits the crime. I believe I should have been suspended for a week, but allowed to keep my job. I live 4 blocks away from the company and I have been wanting to work at this store for sometime. I would be a good employee I have arrived early for my 3 shifts which I worked. In case of a bad snowfall, I can walk to work when other employees may have problems getting in. I would like you to please take this under consideration. I am 53, I live alone, and I can devote myself totally to the company.

Thank you for your time,

Ms. Donna Fierz

Customer Service
Today at the Northern Lights Dollar Tree in Baden, Pa., the clerk tried to charge me tax on potato chips. When I told him that there was no tax on food items, he told me there was 12 cents tax on a package of paper leaves which I was buying at that time. To my knowledge, the tax in Pa. is still 6%. This particular clerk was not trained too well and did not know what 6% on a dollar was. This is very irritating that I had to correct him. How about some better, smarter clerks.

I never enter a place of business expecting the employees to be rude and not possess customer service skills. However, that is exactly what I observed at Dollar Tree store in Donaldsonville, Louisiana. I wouldn't be too surprised or baffled if said employees were young-between 18 and 23 years of age. But the problem is that the employees who don't have any customer service skills are well above age 30. And these employees happen to be a Store Manager and her ASM (Assistant Store Managers). I observed customers walking into the store, not being greeted. Walking down aisles right past employees and the employees would not even greet the customers at that time. Customers in line complained about the lack of customer service. Also, the manager held a meeting in the office-which is located at the front of the store about 6 feet from the registers. The meeting included two of her ASM's (she has three ASM's). During that meeting, they discussed what they considered poor performance of certain new employees. They were loud, unprofessional and rude. Customers posed the question "Do they know we can hear them out here?" Yes, they know. I was employeed by Dollar Tree and worked three days before terminating my employment. The ASM who was suppose to train me was rude and her non verbal body language let me know she did not want to be training me. At 7.35 an hour, I don't have to put up with anyone's lack of professionalism in a place of business. One customer told me I was the nicest person who works there. I made it a point to greet all customers who came into the store when I was walking the floor, greet customers down aisles and greet everyone who came into my line to check out. And I also to them "Thank You and Have a Good Day" after they finished checking out. If the ASM's management skills are a reflection of the Store Manager's leadership, then clearly they all need training on Customer Service and Communication skills. I understand the Store manager has only been there for 2 months and most of the employees were there before she got there. But I believe as a leader she should want and strive to have a team who reflects what it means to be courteous and kind to customers. On yesterday, I turned in my name tags and the manager didn't say anything or look at me. She took my tags and when I walked away, proceeded to talk to her employees in her office. She was extremely rude in that aspect and I will not be shopping at Dollar Tree Donaldsonville unless new management is put into place. Customer Service is a must in this place of business, not a "I don't feel like it so I won't".

N.S.

I have been to the Dollar Tree in Brentwood, Tennessee more than I care to remember. I am a very loyal Customer. I am getting sick of other Customers cutting in line at this store. I complained tonight (Thursday, August 23, 2012) and the Manager on Dusty said there’s nothing she could do.

I have worked in retail long enough to know that’s there is something that the Manager on Duty could have done. At least the Manager could have given me a discount either on that purchase or on a future transaction. I may not spend hundreds of dollars each time I come in. I may spend between 10 to 40 dollars each time I come in. I use to come in at least twice a week. Now maybe once a week. This is not right! Come on grow guts and allow your managers to solve customers complaints.

While shopping at Dollar tree in Grand Prairie Texas, one of the stockers was
Helping me gather supplies needed for our once a month office sales promotion,
When this woman named Rhonda, (whom I found out was the District MGR)
Grabbed the person helping me and said sorry Mister you are going to have to
Wait! I heard her telling him this and that was wrong, he replied it’s just like the
Picture. She said are you def as well as dumb I JUST TOLD YOU it is wrong!
I was so embarrassed for him! Then I got mad, she had the nerve to stop him
From helping me get what I needed and act like that, I left the stuff in the
Basket and walked out and went to a Family Dollar store!

I was an employee at the coldwater store. about 2 weeks ago a man and his friend came in and verbal bashed me and Gay bashed me, he then called the home office and made a complaint, not sure what he said because coprate will not tell me what he said. i feel as tho i was put out on the ledge and left to fen for my self. when i asked what he had said they told me they could not tell me? why not? i believe it is because i am gay and they just found a way to get me out. i was always there for my shift on time and did my work. i was always kind to the clients but i refuse to sit there and let some one bash me. i have gotte a lawyer and will see you in court dollar tree.

after 30 minutes waiting in line, I was checking out with my three items.

The cashier put everything into a bag even though I had already stated I had my own bag.

Then my wife proceeded to walk out.
The cash register locked up. The cashier jumped outside before I could say anything such as "I have cash" and started harassing my disabled wife... the manager defended her employee. Please do not shop at the Dollar Tree. They treat people with disabilities unfairly.

We have been short-changed by Dollar Tree #2468 with sales associate Heather. Our bill was $26.30, we paid $16.30 w/food stamps and then asked if they could break a $50 for the remaining $10.00 and she said yes. After we finished the transaction and walked maybe 2steps from the register to find Heather had only given us 2 $5 and 1 $10 total $20 vs. correct change of $40.00 The manager said the till was correct and he would have to call his manager-so no resolution until he makes the call. Heather said she counted it back to me correctly, but I have poor eye sight and she counted it back to fast for me to see. That is why we doubled checked b4 we left the store. Also, they did not physically count the till just put it on a machine. They should have not only used the machine but also hand counted which was not done. I need this issue resolved ASAP. That $20 short was needed for gas to go to Portland for my disability hearing & now we are going to barely make it thanks to being short changed. Please correct this error ASAP.

The store named above has poor customer service and worker ethics. There were loud talking and laughing inappropriately and unfinished worked (product boxes left opened and unstocked.) I am handicapped and was unable to walk down the aisle to shop for the thing I need to purchase. Once the employees were told about their behavior; they were louder than before, stating they don't care if they get fired for their actions. How poor of an attitude is that, knowing how hard it is to find and keep a job today.