Dollar Rent A Car
reviews and complaints

One day rent 01/12/2017 for a compact car to tour the island. They operate a pick-up and drop off service from our hotel. We were picked up from in Old San Juan by Gabriel. He could speak english but hardly communicated throughout our journey and, more importantly, barely communicated throughout the rental process back at the Dollar office. We had to ask questions about the rental, for example Toll charges, fuel policy. It was quickly apparent that he was just rude. He didn't even answer some of our questions and ignored us. When we asked when we could bring the car back he said we had rented at 9.47 so we bring it back at 9.47 the next day. We said we may want to off-hire later that day and he said that he closed at 5pm. We asked if there was a key drop and he said no, he had to be open. When we said that we had never heard of a car rental company working from 9-5 he said that we could take it back to the airport but they would not return us to our hotel. A cab would cost us $30. He checked the car for dents and fuel. The agreement was full and full on return. As we drove off we noticed that the fuel gauge was down by two bars. When we told him he said it had been noted. Because of the late start in our day we did in fact return the car at 4.55 that day. He never spoke. We said that we had filled the car with fuel and reminded him that it was two bars down on collection. He said nothing. We waited by the shuttle bus for our return to our hotel. He went into the office. He then returned and asked us to also come in to complete the paperwork. If he had asked us initially to follow him in we would have done so. He did not ask us if all had been ok or if we had had a nice day and when we asked for the shuttle back to our hotel he looked shocked as he had gone past his 5pm close time. He did take us back and again never spoke. We will never rent off this company again. This man Gabriel was the rudest person we have met in a long time. If we could have walked out in the morning and gone somewhere else to rent we would have but the office is outside the tourist area and it was not possible to find another company at short notice.

On september 16 I rented a vehicle from dollar. I clearly told the counter agent I did not want insurance - in fact I told her that I had checked with my personal auto insurance and was covered by them for rentals. She said she understood. Even though I had prepaid when I made the reservation online she said she did need to run my credit card in case of additional charges. They charged me an additional $186 including the insurance on top of the payment I had already made. At the time of this transaction there was a line of 50 people - all carrying baggage and trying to get out of the airport. I realize I should have looked at the contract but the agent had been very assuring about my requests. My efforts to discuss this with the company have been useless.

We rented a hire car from JFK from 28 October until 4 November. They offered a Toll Charge device at the time for an extra charge of over $100. The Assistant at Dollar advised us against this as he said the tolls would not com to that amount. We paid cash at every toll point we went through. We returned to Australia in mid November. On 14 December Dollar Car rentals charged our credit card 143.90AUD. A letter arrived at our address yesterday claiming we did not pay any tolls. I am in the process of attempting to retrieve these funds but this is not the point. I want to bring some sort of charge against this company to stop them exploiting tourists. It is fraud and it is theft.

I rented from Dollar at Ohare and gurned down the extra insurance and they put it on and charged me an additional $200.00 which I got removed by the nice people at Hertz in St. Charles, Il which is a great office/company store!
The people at Ohare gave the car I was supposed to get to the customer ahead of me so I e brought the car back and we switcned bags.
Soon as we finished switching bag's, someone came out and said we switched cars so I took my bags out and we switched them back the way they were. Very unprofessional group and that started what turned out to be a nightmare! !
I asked the girl what the ugly metal mass was on the inside of the windshield and she said for tolls and was told to leave as cars were behind me.
About a week or so .ater I received a letter asking for $97.05 for tools.
$7.05 for tools and $90.00 for administration fees. Now, if someone had told me I owed $7.05 in tolls I would have paid it on the spot but rather than do, I was a a victum of highway robbery and elder abuse as well.
I was on my way to Wisconsin as my youngest sister was on her death bed, and did die the day before I leff for home in California.

In looking at the complaints Dollar has against them I wonde why a company like Hertz would have bought such a company! !

I'm 79 years old, living on Social Security and a $97.00 hit before Christmas hurts, especially this time of year I will also see what our family lawyer would suggest but right away I will alert everyone here in Sun City to be very careful not to rent frome Dollar and have already had a person switch from Dollar to Enterprise and there's more coming or going elsewhere,

Irrated in Indio, Ca
Rental agreement number [protected] notice date 11/19/16

[protected], cell [protected]
Thank you, David Woolrage

I rent a car from dubai international airport terminal 2 on 11th of october and returned on 15th.
Agreement number : da2s55546
Car registration no : 15 16480
İ paid extra money for full coverage and there was small scratches around all of the car when I rent the car.
I didn't hit or cause any damage to the car until I returned it, and when I gave the car back your staff said everything is ok and made me sign on a tablet.
But they charged me 2.000 turkish lira (2400 aed-700 dollars) for those scratches that I didn't caue. i called your branch a airport terminal 2 and they said ''i did it'', and I had to make a police report ; if I hit the car I would call the police and make a report because I paid extra money for the full insurance to not pay anything for these kind of things.
And your staff on the phone hung up the phone because of there was a costumer in there and he said he was going to call me in 10 minutes and he never called me back (it has been 2 days)
I am attaching the agreement to this mail, please be institutional and professional and return my money back on my credit card.
And I forgot a bag in the car at airport there was an expensive professional digital canon camera and 2 piece of women clothes that I bought as a present from guess, and the said they didnt find anything in the car but I am sure I left it in the car !

I wanted to file a official complaints about the Admin fees they charged for using a toll road. I haven't been notified about the $15 admin fees per transaction. There was a toll charges of $1.35 and they charged me $46.35. There was no toll booth on the road otherwise I would have paid that amount right away. I reported that to rental car staff and they said that it would be charged later. I checked my credit card today and they are saying that I drove 3 times on toll road for $0.45 cents per trip and $15 was the admin fees. I feel like I have been robbed on road by them.
I request you to look into this case and process to refund the admin fees. The transaction ID is 24493986304026462818941.

Thanks,
Anand

Complain about Dollar Rental at LAX
Hello there, I have rented a car through Rentalcars.com from Dollar Rental at LAX. My Booking Reference number is [protected]. When I came to pick up the car, a lady gave me an invoice for additional 257$ that she claimed I have to pay for picking up the car. I requested clarifications for this invoice, she tried to show as if I have paid Rentalcars only a portion of the required payment. When I insisted for full clarifications, she said it is a road break down insurance and for a Tank of gas. When I refused to sign, she took her revenge on me, by not letting me pickup a car from the ECAR line, but by bringing me a key for the smallest and probably the worst car they had, in which I could not fit my big suitcase in the trunk. When I told her that I reserved a car to be able to fit one big and one small suitcase, she said that will cost another 10 Dollars a day and if I am not happy than I should complain to Rentalcars.com. The steering wheel of the small car I was given was vibrating when I drove around the 60 Mi/Hr on the highway. (This car was replaced for me at LAS office, by me picking up the car I wanted from the ECAR line). Please help, for this happened to me only at the Dollar Rental at LAX office, and it is the second time I had been intimidated if I do not buy the extra insurance from them. I picked up a car from LAX office twice and in both cases I had an issue. It did not happen to me when I picked up cars from Dollar rental in San Francisco, Tucson AZ., or LAS airports. I do not know whether the LAX office has something against Israelis or it is just their method to punish those who do not buy extra insurance from them. Please investigate this issue and let me know the outcome. Thank you, Avi

After returning two cars which clearly were substandard I have entered into an escalated complaint with dollar.
Our first car made awful noises once we went over 35 mph
The second car was worse as the tailgate lost its hydrolic capability and my husband was hit in his head. The third car had no washer fluid which we only found out in the middle of a storm and we were trying to remove grease marks from wipers
We have been in correspondence with...nobody since July 17 i.e. Noone answers emails .only spoke to someone 24th sept but he didn't know what to do
Don't bother with dollar
Poor cars
Poor customer service
Go elsewhere

9/23/2016 i had a rental car reservation for 12:30am when i got to tampa int airport the rental car setion was closed which was first problem second issuse was there was sigins stating to go to the other side of airport to the 2nd level where you return the car to do renter car pick up i walked with a 1yr old baby to the location that was on the sign that when the dollar renter car employee told me he had no car and i needed to return the first initil renter car pickup down stair on the other side of the airport because that where the manger was and would be able to help me need less to say after walking down there a 3rd time the office still remained closed after i walked up stair when he saw me coming back he went behind then counter then that when ms. Lisa assisted me i walked around the airport for 1 hour and 13 mins before being help the correct way i did not get service til 1:47am which cause me to miss out on a proposal for my best friend then when i call this morning i was transfered 26 time and on the last time is when the person hung up on me i realized that dollar in house and over phone customer service sucks its very poor and the prices is very high but yet they give u garbage customer service

and all i get after making a complaint is i do apologize

Arrived at Dollar desk having pre-booked car hire. Stated we didn't want any 'extras' as we wouldn't be using the car much and just wanted what we had prearranged. We were given a form to sign and took charge of a dirty car full of stains and crumbs of food. On our return home we received a charge from Dollar of £365 for extras we had signed for. They have refused to repay this as the form had been signed. We thought the person at the Dollar desk had been capable of understanding our simple refusal so can only assume he chose to dupe us. Will NEVER use Dollar again and intend to video any similar situation where there is a long queue and not much time to read the fine print.

I work in Emergency Management and rely on rental cars for transportation when I am deployed (usually 100% of the time!). Recently (5/30-06/20 2016), I rented a car from Dollar Rent A Car (Albany Airport, Latham, NY). Per government regulations, I'd reserved a compact car. However, when I was in the store to pick up the vehicle I asked the representative (Dave Johnson) who I was working with if he could "upgrade" me to a larger vehicle (since I truly do not feel secure when riding in such small cars) at no charge since upgrades are not a reimbursable expense; initially, he said no. At that point, I told him that I would not move forward with obtaining the rental car from them and go back to Hertz since they (where I usually rent and have been renting from for the past year STRAIGHT) usually upgrade my car at no charge (probably because I am a loyal, consistent customer). Dave then stopped me and said that he could put me in a larger car. After some small talk with Dave (about my job, how he'd lived in my hometown of New Orleans for a few years, etc.), I thanked him and drove off in the upgraded car! Low and behold, fast-forward to yesterday, when I was preparing to submit my expenses and noticed a $217 upgrade charge on my receipt! Although, I was not happy to have to deal with going back to Dollar to "find Dave", I wasn't worried at all about him reversing the charge because I knew he'd remember me and the "situation" because we'd talked in GREAT LENGTH about my job, the car restrictions, New Orleans, etc. Well, as you may have guessed, Dave remembered me and our chat about New Orleans..but didn't remember that I'd CLEARLY stated that I could NOT incur ANY additional charges (and why)! I was STUNNED, to say the least. I guess he had to cover himself by lying. As I told him, if I was willing to pay additional money, there would have been NO need for all of the dialogue that we had about it. He then told me that he didn't have the authority to reverse it because I didn't report it within 24 hours and, at this point, only Management has that authority. After a long hold (he was filling the Mgr in, I'm sure), a Manager (Paul Peluso) spoke with me and told me that there was nothing he could do. I should add that he'd clearly already made his mind up before he'd spoken with me. I could tell by his nonchalant, unapologetic tone. Needless to say, I will NEVER rent from Dollar Rent A Car's Albany Airport location again (this was my FIRST time renting there). And had I read all of the other negative reviews BEFORE I rented from that location, I'm sure I wouldn't have. My advice to anyone who rents from that location, READ the estimated receipt BEFORE you leave. You can expect lots of smiles when you're renting, but terrible customer service if there's an issue after you return the car. Apparently, they often charge extras that are not agreed upon (take a look at other reviews). My next call is to corporate. Hopefully, they'll take the time to review my rental history to see that I have NEVER paid for an upgrade during this entire YEAR that I've been renting from them and refund me my money.

I rented an SUV from Dollar at Vancouver BC airport last winter to drive to Whistler BC and back (125Km each way). The vehicle suffered a flat tire near Whistler. The tow truck driver and local police both said all tires on the vehicle where bald and it had a small temporary spare. Both made the SUV illegal to use in winter as per http://www.drivebc.com (British Columbia Ministry of Transportation and Infrastructure). I was told by the police officer that the vehicle would be impounded if it was stopped at a road side inspection.

After first trying to get me to drive the vehicle back to Vancouver for an exchange, they finally agreed to have a replacement vehicle delivered to me. That took over 10 hours from start to finish. I lost a full day waiting for the replacement vehicle to be delivered in severe blizzard, as well as the cost of the hotel, equipment rental, my time, etc.

There was a fatal accident on the road I used to get to and from Vancouver (see http://www.cbc.ca/news/canada/british-columbia/sea-to-sky-closure-1.3370228). In my opinion, I was lucky not to be involved in an accident and injured or killed while driving a vehicle with four bald tires and an illegal to use spare tire in severe cold, ice and snow conditions.

I spent 3 months trying to work this out with their "customer no service". The most I was offered was $21. So I challenged the charge with my credit card company. They agreed and reversed the charge. Hertz then called, said I put over 800 miles on the car when it was closer to 200, and demanded to be paid. I had no choice but to authorize them to charge me again! Who am I against a big corporation?

Lessons learned: In my opinion, you must be very careful when renting a vehicle from either Dollar or Hertz. Make sure you inspect the vehicle very carefully from front to back, including ALL tires, fluid levels, mileage out and back, etc. Know that challenging a charge and being successful will not help you. And I am NEVER going to give any of my (admittedly small) business to either Dollar or Hertz.

I had a car rental agreement at Dollar car rental in Chicago o'hare airport. While at the counter, the lady who was helping me who was totally distracted forgot the insurance part. So I reminded her to add total coverage on the car and she claimed she did. We took the car and left. 2 days later someone rear ended me, after calling their 800 number, I filed a claim and went directly to their office where they exchanged my car right away since they told me I had full coverage. I later called dollar because of a letter I had received from the insurance company about that claim and dollar now is saying I don't have insurance and I should be liable for the car damage and it is my fault for not reviewing the contract properly. Their so claimed customer service said it is not their fault they gave me wrong information twice but it is my fault for not reviewing my contract properly. This company is a scam, they are liars and have the worst customer service ever! Will never go there anymore and I advise people not to unless you plan to be scammed!

My Grandfather, who is 70 yrs old, and I (his granddaughter) worked out a plan for him to rent a car at Atlanta Airport, GA. We live in Dublin, Ireland. This was to be his first 10 day trip to the USA to visit long lost relatives, and he has never hired a car before. According to the reservation he should only have to pay a total cost of $235.76, an upfront payment of $140.29 and the remainder payable at the counter $95.47. He has just checked his bank account and found that Dollar have taken $1, 000 of him. He is in tears.

I have been through the invoices and he has been charged $200 for an upgrade he never asked for, $495 for insurance. He definitely did not need all of them. The only bits of the conversation he can remember with the desk agent was that he would get some form of rebate. Basically he had no idea what was going on and I feel that the desk agent conned him. I have emailed Dollar as yet I have had no reply.

My two day car Rental in FL went from 89.00 to over $250 due to ridiculous fees. They also tried to charge another $49 for gas after we filled the car. Two weeks later, I receive toll charges of $2.40 with Dollar adding on an administrative fee of $60. They tacked on insurance without my knowledge which doubled my rate. I told the Dollar Employee several times I did not want additional insurance . Magically it still managed to be put on and apparently signed for. The Dollar Employee did nothing to explain FL tolls or any other contract items. He went through the process so fast and now I know why. No one, I mean no one in regular Customer Service will help you. Their excuse is: It is all detailed in your contract, sorry. I also waited approx 30 minutes for a Customer Service Person on the phone. This is my first customer complaint and I ask that the State of FL do something about this blatant robbery of your Tourists. Horrible and dishonest describes Dollar Rent A Car.

This is first time I chooses dollar rent a car! Everything was good till I reached to get my car! I mean picking up service from airport and online computer ( or human) was great...but when I went to get my mini SUV...there were no cars...that's fine..when I went to window counter to change me to standard SUV. they said they can't do it today as it was busy as Friday, I said that OK too( as they were busy, but rudely told me that. As I came from customers service department, it was surprise that they didn't care )..they seriously wasted the great service provided by picking up service man and the ladies who told me to use computer plus the Person online...then waited for 45 mins..soon they Parked Jeep! I took that..later while driving find out it was very old one. Windows have to rolled down traditional way. Side mirrors on both side needs to be adjusted physically and locks have to be mannuel. Also later now I found out, that my driver side of door cannot be opened from my key, due to mechanical problem!I have to use front passenger door to unlock the main door!(driver side)...this is the first time and last time I am using dollar rent a car! Cheap though but with lots of issues...should have stick to others! Always used Hertz or enterprise rent a car for work all the time..lessons learnt..thank you dollar rent a car for educating me!Cheap is not Always good!

I booked a online reservation for an SUV with Dollar Rent a Car on March 14, 2016 for a business trip in Birmingham, AL. When I arrived at 9.30pm, I was told that they didn't have any available cars and offered me a small Chevy Spark.
I told the agent that I had a reservation and how come they don't have a car, she was clueless and offered me a chevy spark that they had for the day, with no options had to take as she mentioned that they had been overbooked.
We were 4 colleagues for the trip and had to squeeze into the small car with our luggage and our entire business trip was nightmare with this car.
I would be careful next time to book on Dollar or Thrifty rather will not go near to them any more.
Completely bad taste that we collegues had with the trip.

On 02/07/16 i did online prepay car rental with special ranging from compact to intermediate for the same rate at Santa Barbara airport. It took 1 hour30 min to complete the rental because your system was down . I went to parking lot to pick up the car I was surprised that they gave me an economy car, I went back to the office and told your agent that he didn't gave me what I signed for he couldn't tell the difference between compact car and subcompact he was rude (beside he charged me more than he should ) while I m trying to tell him that he gave me the wrong type of car.i asked to talk to his supervisor, I did but he sided with his employee and he told me if I don't want the car he is going to charge me one day rental .so I did contacted customer service and ask for a supervisor to solve my issue. it took the first agent 32 minutes To respond anyway she told me to wait for a supervisor I waited 30 more minutes and the second agent (over the phone ) told me she doesn't handle complaint and told me to wait for the right department. I waited again another half an hour the third one told me to explain what happen I did and told her to solve my issue by giving me the right car or my money back, when I finished my story she told me to wait for my week rental ends up and after that I could file a complaint and she hang up the phone. total that I spent for trying to get my rights was almost 4 hours of my vacation also I did file a complaint in your website on 02/09/16 when I did submit the complaint the message said that somebody will contact me shortly I waited ...today is 02/10/16 nothing happen yet i did find Corp e -mail I sent 3 emails to dollar.com and to senior customer complaints and to Ceo office I have documented what happened by phone photos and video I m still waiting They f...ck up my vacations sorry I forgot the car wasn't clean I have a video at their parking lot before I drove

Had my confirmed rental for a 10 day car rental, booked 1 month prior for $ 199.00. Arrived at the counter, provided my confirmation paper work with my driver lic and credit card. The NASTY rep did all the computer work and then "swiped" my credit card and told me to call my bank. That took 40 minutes from my cell phone and my bank Chase told me the card had not been swiped or it had and the computer didn't read the magnetic strip. After waiting again the Dollar refused to run the card again. She told me to come back in 24 hours. I had to rent a car from Budget and paid $ 5551.00. I began calling Dollar and could only speak with customer service Overseas. I would have been better off talking to a squirrel! I have sent 2 emails and no response. Stay Away!

I rented a car form dollar. did not plan on taking toll road so did not get sunpass. they claim i went through toll but supplied no supporting documentation. also the route i took was what the agent said to take out of the airport. he knew i did not have sunpass. i believe this is a scam by dollar. i owed 1.05 in tolls .70 at 3:27 pm and .35 at 3:25 pm. Obviously the state has a scam going as well. two fees in less then two minutes? Dollar charged me 15.00 fee per state charge.