The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Dollar Rent A Car / sacramento airport location/ wrong information

1 Sacramento, CA, United States
Contact information:

Sacramento Dollar number is [protected]
I called and spoke with Darcy. I advised her that after reading the contact we realized that my brother needed a Credit Card to complete the car rental which he did not have on him at the time. I called early afternoon so if we needed to cancel reservation we would have enough time to change. I was told the following. "When you get off plane go to car rental shuttle bus for Dollar car rental (they are located off site) show them your return ticket, debit card, driver license and they will process transaction. Dollar closes at 12:30 they will wait for your arrival."
I received a call at 1 am from my brother saying he was told by the manger at Dollar he could not rent a car unless he had a Major credit card regardless of his return flight ticket. We had to have a friend that arrived at the same airport rent the car with her credit card... and they even had problems with that because she was not on the reservations. I will never rent from Dollar again and will tell everyone one I know pay the extra Dollar Car Rental is not worth it😔very dissatisfied customer

May 17, 2018

Post your comment