Dollar Rent A Car
reviews and complaints

Very upset I get a bill for $2 Toll and on top of that $60 for administration fees ($62 total). That is Highway Robbery! I rented a car in HRL and never was I given any options for TOLLs nor was I ever told about any surplus charges on top of Tolls. I had rented a midsize car and when I walked out to get into it, it was a very small car and noticed all the tires looked bald. I get another vehicle but had to pay more because it was an SUV. So again I returned it and got into a bigger car which I thought was what I booked to begin with. I drive to S. Padre Island on the toll, thinking there would be a Toll attendant so I can pay the $2, but instead it says I will be mailed a bill. I understood that, but not to get a bill with outrageous Admin fees. I'm very upset and will NEVER use Dollar again. I want this taken care of ASAP and only be charged the $2 Toll charges. Again this is HIGHWAY ROBBERY!

We confirmed a van to rent at the Melbourne, Fl airport for pick up July 15, 2017, when we arrive we were told no vans were available and we were the 9th person that morning that had reservations and no vehicles were available. Poor poor service from Dollar and the Melbourne Airport. I will never use Dollar Car Rental, they do not even notify their customers of any problems, very discourteous.

Rental start 05.02.17
Return 31.05.17
Rental Agreement Number [protected].
When we were at the desk the girl asked us if we needed PlatePass, we asked what that was and she explained and asked us where we were going, when we said CT, NH, VT and Maine she said it would be cheaper to pay the tolls or fines, so we declined the PlatePass option.
When we collected the car we told them that we did not need the PlatePass and were told that it was not working.
We went over the Kingston bridge and paid the $1.50 toll.
We did not know about the Ted Williams Tunnel that we went through. Fair enough we are prepared to pay the fine for that but Dollar are going to charge us the full 30 day rental for PlatePass $451.45.
Dollar state that if you do not have PlatePass you will have to pay an admin fee of $15 per toll plus the fine.
Why are we being charged $451.45.

Reference number - [protected]

Following on from an email from my colleague Mr Lee Unsworth, I Neil Gittins ( additional named drive of the vehicle attached to the number above) would like to make a complaint regarding the additional charges that have been attached to the reference number above. I feel that we have been misled by your company and would request that you look in to the conduct of your employees on site at the LAX department. At no point did the staff member explain the additional charges to myself or Mr Unsworth and I feel deeply disappointed that we have now been charged £122 for something we never asked for.

Additionally, I would like to add that the condition of the car was pointed out to you via an email from Mr Unsworth where he stated that the car was in a terrible condition. We advised one of your ground staff of this and his response was that "We only need to worry about significant damage when we returned car and not to worry about the condition." I'm sure this is not the standard of customer service you wish to portray?

I'm sure that you as a company pride yourself on customer service as stated on your website, however Mr Unsworth and I understand at times standards can slip and I can assure you that this is one of those times.

I trust you will treat this correspondence with the due care it deserves and respond accordingly with a full refund of the stated amount above.

Please don't hesitate to contact me if you need any additional information.

Neil Gittins

I have never used dollar before and now I never will again. Now I know why you won't allow a prepaid car online- because you advertise the best rates, customers book with you, only to show up and be charged 4 times as much. This should be illegal and is certainly unethical. I could have booked through 3 other rental companies for 1/4 of the price that I ended up being charged by dollar. $650 for 8 day rental! The counter clerk lied to my daughter telling her she had to buy damage waiver- we are fully insured through liberty mutual. All other companies are up front and give you all of the taxes and fees information. Dollar lies and makes you think they are cheaper when they are way way more expensive

I was unknowingly charged for daily insurance and road side assistance totaling almost $200. When I called to dispute the charges, I was told that because I already drove the car off the lot that it was my problem now.
The respresenative at the desk NEVER asked for any information other than my name and the date the car was going to be returned.
Needless to say I will never rent from them again!

I rented through rentalcars.com. This is the first time a rented from dollar rental and absolutely the last. First... I had no idea it was not located directly at the airport terminal like the other companies. This was located off site behind a correctional facility. The place itself looked like a dump with numerous employees just sitting around.

I received the car, not quite what I expected but pretty new with 5000 miles on it. It had numerous patches, marks and scratches on the vehicle. I did have an employee file a report so I would not be charged later. I still accepted the car even though it should never have been rented in the condition it was in.

Upon my return, someone said the car smelled like cigarette smoke. We did not smoke in the car. We did smoke outside the car and the windows were down. I have an extremely sensitive nose. The car did not have any aroma. One employee told me to just keep the car longer and have it professionally cleaned. I had a plane to catch. This was not an option and there was no reason for it anyway.

I told them I would clean the car myself. They all stood there and watched me take of the floor matts and beat them as well as take off my sweatshirt to wipe down the entire interior. I then sprayed the car with a small can of lysol that I travel with.

I literally begged the manager not to charge me $350 for a cleaning fee as it was unnecessary and unfair. He went to check on the car and then told me it smelled like alcohol (From the lysol) and he would now have to have the car completely detailed and shampooed to remove the odor. Lysol, being alcohol based, evaporates. All the other car companies use similar products like febreeze. Plus... All the other car companies care for their own cars. They don't send them out unless there is severe damage.

To make matters worse... The manager started yelling at me in front of the employees and other customers blaming me for the extent of the damage done to the car. This was humiliating.

I have traveled around the world and never had such an experience like this. Your manager need some very serious training in people skills and proper management. I would also like to add they need help with math. My rental was supposed to be a total of $122. The numbers on the bill are completely different... Even with the ridiculous additional charge. This location is making things up as they go along.

I do have photos of the car and the condition it was returned. I am asking you to reconsider the $350 cleaning charge as the car did not require it. I would also like to see a verifiable bill for the cleaning they said they will be sending the car out for. I'm certain it doesn't exist.

Charged twice for initial reservation and new reservation after verifying we are only being charge with new the reservation. No transparency. When we picked up rental car with Dollar at the Kahului, HI airport we requested an upgrade and asked how much it will be. We were told that we would be given a discount if we wanted an upgrade that was not much higher than our initial reservation. We agreed to the upgrade knowing that the initial reservation was canceled. When we returned the car on 3/30/2017 we were given a receipt of $150.64. After we checked out credit charges, CARHIRE charged us $139.62 and we had no idea who this entity was. Internet searched showed that Dollar and Hertz were the same company so I called Hertz. Danny, was the customer service rep. who verified that the charges were correct but the desk sales person should have clarified it was an "additional" to the initial charge; but he would be happy to discount half the charges. I declined due to the transparency were lacking and that we would like to receive full refund.

I have rented cars many times but the treatment that the service counter was giving people at 2:00 p.m. on May 21, 2017 was truly awful. It is Sunday. Had to go to the airport to rent a car for Sunday and Monday. I had my insurance information but not the actual policy. They wanted to make sure that we had full coverage. Being Sunday I tried to call the company but they were not available. Never been asked for the full policy before. We walked away without the rental car.
There was a couple there from China trying to get a car. Had credit cards but were hassled because they didn't have a U.S. address. Are all international clients treated this way?
It is obvious that you must have too much business to treat customers. well. I will not use Dollar Rent a car again.

I placed my order for a vehicle online. Received a confirmation number from both Dollar and AAA for the charges. The bill was almost double. I disputed it with my credit card company who, even with documentation, sided with Dollar. Remember this, when you prepay for fuel it is based on returning the vehicle empty and there is no adjustment. So return it on fumes. Customer service is terrible. I will never rent from them again, and most likely any other, as the internet is a scam luring you in with a price that is not real. In the old days it was called bait and switch.

booked a car Online & after going over receipts I noticed the rental was 3X more than quote I booked online. The service was terrible at airport, first the clerk was difficult to understand and I was billed for insurance After telling them paying w/MC & had Ins. Then we waited 45 min for the car to find out it was sitting there the whole time we just weren't told by the 2 people in the office talking and looking at there phones. I was Told the overage was a mandatory charge & I would be reimbursed after the car was returned. This was the reference number from my online booking US774889490 RR [protected] was on the receipt

Hired car 25th March-8th April 2017

I recently returned from a trip to LA where I'd hired a car out there from Dollar for 2 weeks. Upon collecting the car which I'd already paid for online, I was asked to sign to add my husband as a driver and was also asked to sign to allow a deposit to be taken from my card which would be refunded on return of the vehicle. I had to sign a little screen.
We were asked the usual questions about various extras to which we said no to all, as we always do.
When we returned the hire car we were given a receipt which we assumed was showing the amount taken for the deposit which would be returned. However on further inspection after having received an email as well, we realised that Dollar had taken £200 from us for Road side assistance which we were never asked about and would have declined if we had been.
Sadly for us we found a receipt in our bag highlighted with my signature in it saying the roadside assistance and something called PEC had been accepted (funny as we'd not been given the choice) but at no point do I recall seeing anything highlighted when I signed as my attention would have been drawn to it. I suspect it was highlighted afterwards. All I know is that we were asked to sign for the deposit and the second driver, we were never told we were signing for anything else. Dollar of course are being extremely unhelpful as we signed it and that's that as far as they are concerned.
I think they know that people are stressed and tired after having just come off an 11 hour flight and totally take advantage of that situation to make themselves some extra money. I think it's disgusting and will certainly never use them again.
I searched google and it seems it isn't just a one off issue. I just want people to be aware so they don't get scammed like we did. Sadly, it wasn't the end to our holiday we hoped for.

Dollar Rent A Car
Ref: Car Rental # [protected]
Date: 08/15/2016

After especially poor customer service in your Washington National location, I filled out a customer service survey. A Charles Paige responded from Hertz the parent company with an offer of $200 worth of coupons for another car rental in the future. I was very pleased with your offer.
However, no coupons have ever arrived. I have tried to contact Mr. Paige as well as the location manager Tangela Simmons several times but have not received a return call or email.

I appreciate your attention to this matter. I simply want the coupons as promised.
Walter Elias

I hired a car in Los Angeles LAX. I did not agree to a refuel charge. On returning the car, the inspector did not want the receipt of my refuelling from a gas station within 10 miles. He noted the gas was full and said he didn't need the receipt. When given the all good, I was directed to the shuttle bus area with my two kids. Whilst waiting there, I read the paperwork again and saw again that it said to provide a receipt . I walked all the way back and demanded that he take the receipt and put it with my paperwork . When I noticed the $50.34 AUD charge and $1.51 AUD international fee charge on my credit card on 20 March I rang your customer service number and spoke to Donna and she assured me the money would be promptly refunded. It has not been refunded and I have now sent two emails about this that have been unanswered. I would like someone to contact asap and organise immediately then return of $51.85 to my credit card. [protected]@eq.edu.au Booking reference number is [protected]

ON 3-1-2017, I booked a premium car, upon arrival I was told that the car was not available. The rep proceeded to ignore me as I stood at the counter for almost 30 min. Finally she decided to downgrade my rental for more money. I asked for a Manager or Supervisor, but was told there wasn't one available. your service at Memphis Int. Airport is ridiculous and very unprofessional.

I rented the car through Travelocity for six days (midsize) for a total of $168. Charged to my debit promptly. When I picked up the car I made it clear that I didn't want additional insurance since I have that benefit for full coverage on my license.
I declined any and they said they'd have to put a $280 additional charge while I had the car and it would be
reimbursed. The woman spoke with an accent so I had a bit of a hard time understanding everything, but
made it clear that I didn't want extras. I signed where she told me and off I went. When I returned the car the guy at the intake garage printed off a piece of paper that read $243 charge (Atlanta airport). I was under the
impression that they'd charge my card for the difference of the $168 I already paid and the $243 on the receipt. Nope, they charged the $243 two days later it showed up on my account. On the same receipt it showed everything I declined, but the really expensive insurance I supposedly accepted. When I called I was told that I had signed an agreement and there was nothing I could do. I asked to speak to a supervisor and of course was told that wasn't an option since they have a signed agreement. I asked for an email copy of said agreement and I couldn't really understand her very well either. Talked fast and low. It sounds like this is the standard operating procedure. Why would I rent a car for six days and pay a grand total of $411? That' more than my airfare. For that price I could have driven down and back with my own car and sucked up the additional 10 hours.

I made rezevation (itinerary number: [protected]) from Dollar through your web site I paid for compact car as Ford Focus but when I went there, one guy told me that they dont have Ford Focus and he offered me "Nissan Versa" with two doors as compavt car. I said that this is not compact car and we are 3 people. He insisted on that Versa is compact car. Normally; if they dont have compact car; they would offer higher class as free of charge. Due to the smallness of Versa, he offered me Camry with additional 60 USD/day. I should accept because we are 3 people although the price is very high. Then I paid additional 180 USD for renting Camry. Please contact with them to give 180 usd back.

I had a reservation for $37.69 for one day of a Mid-size - Toyota Corolla or Similar and with all other stuff the charge was to be $58.25. My pick up was LAX (Los Angeles, CA) and drop off at FAT (Fresno, CA).

When I returned the car I was charged $175.32 (Car for $42, Service Charge $91.2 plus all other stuff).

I do not understand differences

Left expensive sunglasses in car and realized it right away. Left a note for them to call me when they opened (had a real early flight) and they did and confirmed they had them from the car. Once i got home i called to confirm they still had them (i described them) and they said i had to send a prepaid box which i did. I got the box back and they send me some very cheap broken glasses that were not mine. When i spoke with the female supervisor and explained how i was mad and asked what she would do her response was "i shouldnt have lost them in the first place" and she just kept repeating that like i child. No one else says they can do anything.

This was Biloxi MS airport Dollar location.

I prepaid for my dollar rental on Nov. 21st. I purposely did this on the Dollar website so if I had any issues I could discuss with them directly. When I arrived to the counter to pick my car the attendant asked me if I had insurance I said yes from my credit card. She said THERE IS A NEW LAW IN TEXAS SAYING YOU HAVE TO HAVE SECONDARY INSURANCE ON TOP OF THE INSURANCE YOU HAVE WITH A CREDIT CARD. I asked her how much that would cost. She said with the car rental fee, it would cost a total of $277. She said I was not charged yet for the car rental and it would be a total of $277 only. She also said your credit card will only show a charge of $277. I said well that is only a difference of $141 more than what I agreed to pay so i said ok. I also asked about tolls...if I could purchase a toll tag. She said no they will charge you in the end.

A few months later I got charged $136 for the rental then $277 for additional fees and $164 for toll fees. I was told the contract states if a toll tag is not purchased you will be charged a $15 fee on top of each toll.

I later found out she lied to me. There is no law stating you need secondary insurance. I later found out she makes commission on additional fees and that is why she probably lied to me.

I am currently contesting the charge with my credit card but it makes me worry who else she has done this to. Dollar would not let me speak to the location and told me since I signed it there is nothing that can be done. The dollar attendant scammed me.