Menu
Dollar General
Dollar General Customer Service Phone, Email, Contacts

Dollar General
reviews & complaints

www.dollargeneral.com
www.dollargeneral.com

Learn how the rating is calculated

1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Dollar General has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Dollar General. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General reviews & complaints 3834

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
1 review
1
5 reviews
Sort by:

Newest Dollar General reviews & complaints

ComplaintsBoard
B
9:56 pm EST

Dollar General dollar general store in eminence, ky

Only half the store aisles are accessible due to there being carts of boxes stacked to the ceiling. Any aisle that is accessible is a thrown around haphazardly mess. It is a miracle if something is in the correct place and if it is even near to where it's price tag on the shelf is. I've never seen a messier, more disorganized store. I would maybe understand if the stock needed to be switched out/unboxed and was temporarily in the aisle but these carts have been there for weeks. While the staff is usually friendly, they are lacking in the organization department.

Read full review of Dollar General
Hide full review
ComplaintsBoard
B
9:25 am EST

Dollar General management girls — — - fairview road

Saturday December 23 2017. the manger tells me to stop at the front sliding doors, I need to be frisked. One manager says this in front of another manger and 2 other random ppl. While I proceed and finsh what I was doing I found puppy food toilet paper I meet an old gentalmen at reggister and he has call someone to register cause everyone elts is stocking while 2 managers stand out side and herrass people

Read full review of Dollar General
Hide full review
ComplaintsBoard
K
11:35 pm EST

Dollar General tuna fish

Purchased several cans of your brand Tuna..pics are provided. The Tuna is ground up, making it look like Cat Food.Have bought from you before and Tuna has always been flaky.
Afraid to eat this, as I don't know if Cat Food and Tuna were mis-labeled! And I sure don't need to eat Cat Food. I always purchase my Tuna and Chicken from Dollar General, first time ever a problem.
Thank You for your time.

Read full review of Dollar General and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
R
R
Reverend Mark
, US
Jan 28, 2018 6:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The Clover valley CHUNK LITE TUNA IS NASTY ! DO NOT BUY THIS CRAP ! Its FALSE ADVERTISING AT ITS BEST ! I, m talking too a lawyer in the morning. That minced tuna ruined my whole supper. Once you put this tuna in your mouth, it gets all in you mouth just like a teaspoon full of dust. I dont even think clover valley makes ANYTING WORTH YOUR TIME MONEY, or taste buds.

D
D
dragoneater199
, US
Dec 24, 2017 11:47 am EST

I also purchased cans of the store brand tuna from them today and the tuna looks like saw dust and smells strong.When I opened the cans
the top layer was turning lite spotty orange in color and it just fell out like saw dust.This is not the first time either.I hope I do not
get sick this time but I an not afford the name brands.
Thank You,
JG from Buffalo.N.Y.

ComplaintsBoard
B
10:16 pm EST

Dollar General a rude manager that talks ugly to customer and to workers and never smiles

I used to live going into the dollar general here in Geneva AL on hwy 27.but here lately I don't wanna go in there.they use to have all very nice employees that worked there but now they are all rude but one.i have to say the manger is horrible and rude to customer I seen a lady with a dog walk into the store and she told that woman she had to leave and take the dog out.she said it was her service dog.she said I don't care what kind of dog it is dogs are not allowed in my store period.well guess what I want be going back nor my family or friends untill it has a new manger. I can go to Walmart or somewhere else instead of there.

Read full review of Dollar General
Hide full review
ComplaintsBoard
Q
5:15 pm EST

Dollar General long lines with only one register open all the time.

The Dollar General on S 31st in Temple Tx has been horrible ever since it was renovated. Their is always only one register open but there are several employees in the store. I don't know if they're doing loss prevention or what but no matter how long the line there is always one register open. I just stood in line for 15 minutes for paper plates that is ridiculous please for something about this thank you .

Read full review of Dollar General
Hide full review
ComplaintsBoard
A
10:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General credit card machine at checkout

I am a regular customer at the Dollar General located 30420 Lake Shore Blvd, Willowick, Ohio 44095. I am in the store at least 3 times a week. I find the store convenient and friendly. However, the last few times that I have been in there, the lines have been incredibly long. Last night, I waited around 25 minutes in line alone. I asked the employee about the issue, and she stated that the other cash register could only take cash because the credit card machine was damaged. I only had a credit card, so I was forced to wait in the long line. A few people did have cash, but the majority only had cards. I like the store for the friendly staff, competitive prices, and convenience. From my point, waiting in a long line is anything but convenient. I could very easily run in and out of another store instead of spending my money with your establishment. I hope that this issue is corrected in the near future.

Read full review of Dollar General
Hide full review
ComplaintsBoard
K
3:13 am EST

Dollar General manager

The manager Mary Stokes at the Dollar General in Guthrie Kentucky store number 7068 is pure horrible. She has the same cashier Heather working every single morning. Neither of them are nice or happy. I decided to stop shopping until the night crew comes in. She bullies the crew and shows plenty of favoritism to one employee. I use to love shopping at this store at all hours of the day until Mary came a long.

Read full review of Dollar General
Hide full review
ComplaintsBoard
J
4:56 pm EST

Dollar General brad - manager zionville, nc

I'm contacting you concerning the new manager at the Zionville store, Brad. I frequent your store on a daily basis, I have yet to have a pleasant encounter with Brad. He has been very rude to me concerning the digital coupons, complains to customers about his job and the fact that he was placed in the Zionville store, is VERY rude to employees, and never offers his assistance in opening another register when they are very busy. Brad does not want to be in Zionville and we really don't care for him here! Please give us our friendly Dollar General back!

Read full review of Dollar General
Hide full review
ComplaintsBoard
S
3:40 pm EST

Dollar General green dot re-load

I have always had my Green Dot prepaid card reloaded at the Shelby, Ohio 44875 store on Gamble Street. A manager there does not like me and attached a note to all employees on that specific reload card, directing them to never reload Green Dot. One employee did it for me anyway and of course, went through. Someone needs to address this issue. The name of the manager is Sheila, she is bitter and won't let anyone use the online coupons also. I always use "clipped" coupons online. She is the only one that has no patients. If she would quit tapping keys on the register while our coupons are adding, she would not have any issues. She always has the excuse that the system is slow, although, she is the only one that has issues... Again, she is the only one like this. She does not have good customer service traits... She needs to learn patients! Thanks!

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Dec 18, 2017 6:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It sounds like you have a deeper relationship with this person than just as a customer.

ComplaintsBoard
T
3:33 pm EST

Dollar General I am complaining about the way I was treated by the manager of 8491 in pangburn arkansas

I went into the pangburn store to return keys to a friend of mine who is employed there and the manager linda was very rude to me as soon as I walked through the door. I witnessed as she was being very hateful to the other customers already in the store too. She snatched the keys out of my hand instead of allowing I return them to the girl they belonged to and said I wish they never started allowing black people to come in here. It was very degrading to be spoken to with such a racist comment so I have talked to a lawyer already and he said we can go forth with a lawsuit if your company doesnt do something about this hateful woman who really makes your business look bad. She is mean and hateful and also racist

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
I
I
ihveit
, US
Dec 15, 2017 6:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i am so pissed right now i dont know what to do.. we have a DG store a block from our home.. i spend on average of 200 dollars a month there... and put up with the chity service... the last week i have really been aggrivated.. they are offering scott towels at 1.99 on the stickeer on shelf but at regestar is 250 .. first time didnt notice it till to late.. went back yestarday and made the cashier come and look at price tag and she still wanted me to pay 2.50 i told them to get it straight.. went today and got some and the same black cashier who always has attitudes with whites told me that the price was 2.50 and i told her to change the damn price tag ot rake it off the shelf.. she got really nasty and asked me if i wante dthe rest of the mervhandise.. i told her HELL NO.. and she got really nasty and said i would never be allowed in that store again WELL GOT NEWS I MAY GO TO JAIL TOMORROW BUT I AM GOING BACK AND I AM GOING TO TALK TO MANAGER AND IF THAT DONT WORK THEY WILL BE REPORTED TO THE CONSUMER PROTECTION AGENCY SINCE WHAT THEY ARE DOING IS AGAINST THE LAW...I AM SICK OF BEING TREATED THIS WAY AND WONT PUT UP WITH IT ANY MORE..

ComplaintsBoard
A
9:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General the manager deb. at storeno. 16799 new store in hamstead nc 28443

I am complaining due to the fact i randall sessoms spoke to deb. A week ago ask her nicely to check on getting a copy of my wife that used to work there (anglee c.Sessoms)last pay check stub and she said she would make a note and call next day, she never called.So my wife goes in a week later and deb
gives her my wife a phone number to call that no body answers the phone or no one works there sat on hold for 2hrs.37mins. Never spoke to anyone.So yesterday (12/10/17- i randall sessoms- went in store and deb was on phone just walking back in forth behind counter and another young lady ask me if they could help me and i said very politely that i need to speak to deb.When she gets off phone and i will wait outta of the way til she gets off, the young lady said your welcome to, (she was nice) then all of a sudden deb. Comes from around the counter thru the line of people who waiting to check out & looked at me with attiude face & said while on the phone what you need, & i politely said i can wait and she persists to ask me what i needed and i said well the number you gave my wife is not any good and cannot get anyone on the phone to get a copy of last pay check stub, deb.Got an attitude w/me in front of customer's and said well she's not in system, with a bad response to me and i said mam it is not my wife's responsibility to go thru all this to get a copy of very last pay check stub, it is yours as as the store manager or owner and by nc law when requested you are the one to provide it, and my wife she should not have to go thru hoops to get a copy of her last pay check stub, and deb.Walks off from talking to me while on the phone mumbling something back to me w/attitude, she doe's not care to do her job nor doe's she care about customer's or she would of handled this properly.She is rude and this is not the first time she has been rude to me and she has no reason other then she is the one running all the employee's off which there are getting ready to be 3-more quit due to her attitude.But my wife anglee c.Sessoms had left working there mainly because of deb. And very few health reasons and all my wife needs is her copy of last pay check stub, her phone number is-[protected] anglee christine sessoms and she needs it a.S.A.P. Now that deb has taken so long, so if someone could do something about management and help get my wife her copy of last pay check stub things will be fine.And secondly deb.Has made comments of banning people from store so just to let you know, i spend a lot of money at that store and if she thinks she going band me for her rudeness and her problem's she is wrong all the other temporary employee s are nice and have always been.Thank you randall j.Sessoms

Read full review of Dollar General
Hide full review
ComplaintsBoard
F
8:22 am EST

Dollar General unethical behaviour

Store manager is very rude to customers i was behind a lady who was treated so badly! by store employee a younger guy said he was the manager . I put my items down and left the store. Not only will i not shop in Jackson Michigan Dollar generals because of that. I also think he was on drugs because he smelled of marijuana. I didn't catch his first name but last name was Morris. People deserve good customer service.

Read full review of Dollar General
Hide full review
ComplaintsBoard
B
9:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General unethical behavior

12/11/2017
Name: Faith ( Cashier)
Time:9: 15-9:30 pm

I was next in line behind a customer who had a dog(puppy) in their arms checking out. I know that dogs are not allowed in the store. Faith (cashier) reached out to get the dog from the customer and held it against her chest and began to rub the dog while myself and another customer was waiting to be checked out. When I laid my stuff down on the counter to be checked out I first asked her, " Would it offend you if I were to ask you to wash your hands after holding that dog" She said, " Yes, because if i want to hold the dog I can"
I said, "Your not suppose to have animals in the store unless it's a service animal"
Doing that time she walked away and put sanitizer on her hands .
She then said, " I told them that, and if you don't like the way we run this store then you don't have to come here."
I said, " Where is your manger."
She said, " I am the manager and if I want to hold the dog that was my choice."
Another employee walked up and told her that she would finish ringing me up. I asked her for the customer service number and the employee name she gave it to me and she apologize for any inconveniences. I thanked her for her service.

Read full review of Dollar General and 2 comments
Hide full review
2 comments
Add a comment
J
J
Jack 2015
, US
May 30, 2018 11:42 pm EDT

it looks like you were the problem here.. people like you try to cause drama.

P
P
pobarjenkins
Minneapolis, US
Dec 12, 2017 1:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

Did the manager confirm if the dog was a service animal or not?

ComplaintsBoard
K
7:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General manager cindy begay

I travel 2 hours to get to Page, AZ. This will be the 2nd time this manager has given me problems instead of good customer service. I received horrible customer service from the manager Cindy Begay. I was directly speaking with the cashier about the price on childrens toys since it was Buy One Get One 50% Off. I carried 3 toys to the register hoping to get a quote on them. But immediately the manager got involved saying "We cant ring up the toys unless your gonna buy it" I said, "I am interested in buying the toys I just want an exact price because Im on a budget" she literally started giving attitude to me about it. Once I was walking out the store she was acting friendly and nice to other customers entering. I didnt get a friendly encounter from her at all. I believe she is racist. Because the 1st time I had a issue with her she would get angry at Native American individuals and soon be nice to Caucasian customers.

Read full review of Dollar General
Hide full review
ComplaintsBoard
V
7:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General mushrooms/ management

I purchased some packaged mushrooms 12/11/17. The were extremely beyond rot. This is not the first time. The service at this store is not good. There was no meats, shelves empty. 1 cashier and a line nearly to back of the store. It happens frequently. This is store 17958 BAD BAD MANAGEMENT . I WITNESSED MANAGER PLACING NEW CANDY ON TOP OF OLD. FIRST IN FIRST OUT. THIS LADY DON'T CARE

Read full review of Dollar General and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Dec 12, 2017 12:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

Did you return them to the store for a replacement or reimbursement?

ComplaintsBoard
S
12:04 pm EST

Dollar General manager giving specifics of a complaint about an employee to the employee

On Wednesday December 6 2017 at approximately 6:30pm I went in to the Dollar General located in Andover Ohio. There were 2 employees working that night. A woman with blond hair. And another young woman named Caterra Broyles. Upon finishing my shopping I was at register 1 and Caterra was checking us out. When we approached the register she was on the phone with someone. She kept giving the customer attitude. After she hung up she proceeded to complain to me about how annoying the gentleman on the phone was. I then told her that I knew for a fact one of the employees has drugs in her system. Her response was "well I'm sure lots of people do." The very next day I got a text message from the employee I reported. So obviously Caterra had told her exactly what I said and what I looked like. She had absolutely no right to give out my information. Now because of this the employee that I reported is threatening my job. The employee's name is Jessica Glusic. I'm appalled that Caterra had the nerve to give out my name and what I said.

Read full review of Dollar General
View 0 more photos
Hide full review
ComplaintsBoard
J
6:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General employee at your store is extremely rude on multiple occasions

I live in Windsor ny, I am delighted we have a dollar general so close to home. I am disturbed at an employee Serena. On multiple occasions she has been rude, abrasive, does not greet you, has a look of disgust on her face and makes you feel uncomfortable at checkout. I do not know her personally so I have nothing to gain. I notified a manager 2 weeks ago of her behavior but the issue seems to linger. If I am taking the time to Lodge this complaint that speaks volumes.

Read full review of Dollar General
Hide full review
ComplaintsBoard
M
5:09 pm EST

Dollar General cashier

I went to DG today at 4pm central with me survey coupon and cashier Aija declined the coupon because she wasn't able to type in the bar code. The bar did not print on the coupon so I wrote the code on it. Aija was rude, did not apologize for not being able to type in the code. I asked for the manager and she said the manager was off. I explained the code was manually entered the last time I used one about 3 week ago and she acted like too bad I can't so it's you problem. When I was on my way out of the store without my items Aija smarted off to me. This apalding service is not what I would expect especially when trying to use a coupon DG provided for completing a customer satisfaction survey. I am extremely dissatisfied with the unprofessional and anti customer attitude and unwillingness to help a customer. I will share my experience with DG warning. DG is customer unfriendly!

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Dec 10, 2017 1:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

"Aija smarted off to me"
What did she say specifically? Have you tried calling the store to speak with a manager?

ComplaintsBoard
H
1:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General wrongfully serching me and my belongings as I come in the store.

December 9th 2017, I had come to dollar general to buy a bottle of make up. As I came in the front door the security beeper was going off. Scott had stopped me and asked if I had new merchandise and maybe sensor was still on it . I said no, my purse, coat, clothes was not new.
He then was looking in bag as I had opened it. Nothing was found new. I'm very insulted that this had happen to me as I come into the store. I feel I was wrongfully accused and stopped illegally.
I will be filing complaint and suit against the store. Good Day ! Sharon Hook
[protected]@yahoo.com

Read full review of Dollar General
Hide full review
ComplaintsBoard
R
6:59 am EST

Dollar General rob from payroll

I called Payroll yesterday (December 8, 2017) to try to receive information for my grandmother to change her password to sign on to see her pay stub. I had all her information to verify that I had permission. She didn't have a computer and needed help getting it done. Having a conversation with Rob was nothing but beyond disrespectful. I could have called and lied and said that I was my grandmother and he would have never known. Instead I explained the situation. He states "we are not allowed to give that information without her permission." I stated that I had all her information (ID and Social Security number), so obviously I had her permission. At that point he began to speak to me like I was an [censor] and became very condescending. I understand that he may have been having a bad day, but so was I. After he started talking very slow to me and being very rude, I explained to him that I wasn't an [censor] and didn't need to talk to me like one. After that, he stated "You are being very rude and never call back here again." I got off the phone in tears. There is a certain way to be in customer service as I have been for many years. You should not have customer service representatives like that. Considering that my grandmother called back a little bit later and talked to Rob yet again. He did not even have her confirm her information. Just asked "This is Mrs. Hult?" He had no problem giving out the information then. Didn't have her confirm any information. You may want to reconsider who you have dealing with your employees because it could make you lose a lot of good hard working employees.

[protected]@yahoo.com

Read full review of Dollar General
Update by Rebecca1223
Dec 09, 2017 7:09 am EST

Hopefully he won't continue to speak to employees or other people with such disrespect.

Hide full review

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Dollar General?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dollar General Customer Service. Initial Dollar General complaints should be directed to their team directly. You can find contact details for Dollar General above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Dollar General. Discuss the issues you have had with Dollar General and work with their customer service team to find a resolution.