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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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B
9:58 am EDT

Dollar General fort gibson ok store

This store is FILTHY. The parking lot has SOOO much trash and cigarettes all over it. The floors inside NEVER gets mopped and the building doesn't have a real AC unit. Their is always sooo many boxes on the floor where u can't even get around the store. The city people is in disgust with this store and something needs to be done. The people that work there are always outside smoking and talking to other people also

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9:41 am EDT
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Dollar General service

Ive went to the dollar General on 856 broad st Brooksville fl for years. And a little while back i went into the store with my daughter and the manager ask to speak with me. I dudnt think anything of it when she asked because we have always spoke. She takes me to the side and tells me that one of the girls that work there had seen me take something. I was surprised as im looking at her and thinking one i didnt not take anything what so ever and second of all i was trying to remember when i had been in there last. I was tooking back by what she was saying. I didnt fight or fus with her i just stated. Im not going to fight over this but i didnt not take anything from here and got my daughter and left. I could get this out of my head this was a Wednesday the day she said i was suppose to be in there doing whatever was the sunday morning before. Well i had not even been in that store sence early Saturday afternoon wasnt in the store more then 10 minutes half that was in line. And had not veen in there since the day she asked me to leave. The next day my brother goes to the dollar General and the manager had told the staff that they could not go in the store either and it was because i was suppose to have took something. And was told to them that no one not myself my kids or father or brother could come in the store. How for one are you going to say i took from there but she did not see it herself. At any time which i went in there daily tell me i have to leave then no one in my family can come there either? Now i have a problem wuth the lies being said about me but more of a problem when its taken out on my family to and i didnt even do what is being said. And every staff member we have spoke to is just as confused as we are. I think there is a bigger problem going on and i am the one getting it took out on so someone please explain to me how this [censored] works.

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8:37 am EDT

Dollar General condition of store

The store in Kalkaska, Michigan is the dirtiest store I have ever visited. The floors look as though they have never been cleaned. The shelves are disorganized and the aisles are always blocked somewhere with boxes, etc. The employees seem to be oblivious to any of it. I have shopped Dollar General stores in several states but never encountered one in such a poor condition.

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1:26 am EDT

Dollar General closing before 10 pm

My fiancé delivers papers to your store in Haskell and several times within the last few weeks/months they have been closing 10-30 minutes early and locking the doors refusing to let anyone in. As a result my fiancé was not able to get his returns (extra papers from the day) and it caused him to mess up his paper work last night (Monday July 23, 2018). This has happened several times from them and I'm fed up. There's been times they would see him at the door and tell him no they wouldn't give him his papers.

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11:13 pm EDT

Dollar General manager of store

Hi, my name is Katherine Bennett I'm a former employee from dollar general at 2055 ky-26 corbin, ky 40701. I just wanted to bring to someone's attention how the employees get treated there. The manager Jeannette shoemate talks to them like they are trash tells them nothing they do matter makes them feel trapped and mistreated and this shouldnit be stood for some repercussions need to happen. Jeannette is not fit to be a store manager she can't make a schedule right and I for one was made to feel like a piece of used gum on the bottom of her shoe. She don't treat her employees as equals. She makes her employees feel like there opinion does not matter. I have one employee that still works there and feels defeated BC Jeannette makes her feel like she is worthless. This is not how a professional business should be ran. I can tell you store 15143 will never have mine or any of my friends or family's business again until something it done.

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8:53 pm EDT

Dollar General former employee

I am a former employee of dollar general in hilmar ca. I lever my job in July 2016. I gave my two week notice at the time and I called in on my Pat day scheduled to work the employee that I had been harassed by was on shift that day and stated I didn't call in the reason I left was because this employee was continuously threatening my job I was being harassed by her I'm now on a no hire list because she's the person who closed me employee file as my boss was on vacation I notified my bosss several times of the issue with this employee and nothing changed it only got worse. In stead of filing a harassment lawsuit I left . My question is is there anyway to get my file looked over again so that I could be rehired

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Cynthia Stanfield
, US
Sep 12, 2019 2:11 pm EDT

I need someone from risk mg to contact me I have leaving messages for over a week now with no answer my name is Cynthia stanfield number is [protected] my email stanfieldcynthia567@gmail.com please help very important

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Cynthia Stanfield
, US
Sep 12, 2019 2:08 pm EDT

I just need someone from risk mg to contact me been trying to contact them for over a week now left messages no respose. pppplease help

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5:20 pm EDT

Dollar General physical assault

I visited a dollar General store at 3125 S Martin Luther King Jr blvd on 7-20-18 at about 940 pm. While waiting in line to make a purchase, there was a verbal confrontation between myself and the couple behind me - she made a comment, I responded and was then harassed and belittled because I was white and didn't have a right to make a comment in a public place apparently. The husband then got in my face and threatened to wait outside for me. It was at that point, a cashier came from around the counter, physically placed her hands on my arms and proceeded to shove me toward the door, telling me to leave. I told her to get her hands on off me, she had no legal right to physically assault me. I was the one being harassed, threatened and had racist comments made to me. I was the only Caucasian in the store, both cashiers were African American and the other 4 customers were also African American. I felt very intimidated and violated. The customer that was threatening and harassing me was not asked to leave, i was asked to leave and physically assaulted by an employee. I filed a police report with the City of Lansing after returning home. I have been a Dollar General customer for 20 years, but I have never felt more threatened and discriminated against. That is unacceptable!

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3:23 am EDT

Dollar General on a rude employee

This dollar general on cherry hill rd in Montgomery al has a rude guy name tag say Van he has a foul mouth he told me this is just his part time job and he don't give a damn is this how you guys run a business I've been coming in this store since it was build and no one ever treated me like this before Ever I'm my life I ask for The store manager he said she got fired so I don't know

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11:37 pm EDT
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Dollar General store glen carbon, illinois store #9514 I believe

This store is a mess the employees are trying to work cashier and put up stock on shelves I have seen an employee ask for help from manager and her tell the person no you do it and see merchandise hit the employee if two had been doing it this wouldn't have happened but instead she continued talking to someone. The aisle have merchandise stack up in them . You see the same employees all the time I have wondered if they have had time to sleep . I have been coming to the store for awhile but I am ready to drive further to Walmart . I heard the manager discussing the rent hasn't been paid so the store might close down anyway. By the way this store is run maybe it should. I have thought of calling OSHA because I feel the employees are going to hurt themselves. But they continue to smile and try to work the best I can. Also tell the manager to quit talking about her staff where customers can hear I am so disgusted with the way its run I think I will stop going after airing all this and will neighbor's to do the sam.

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11:16 pm EDT

Dollar General manager (ann) page az

The minute I walked into the store, and for the first time ever of all my days in the store, I was told I need to take off my bag and leave it at the door. I told Ann that I want my bag to be secured in a locker or other box so that my bag is not readily available for thieves to run off with it...the lady rudely said "NO" and told me if i don't like it then I can leave. I told her I don't like it as I'm laying my bag down by the open doors. She instantly says, " get your bag and get out of here now! As I started to leave I asked her for her name so i could file a complaint. I've never felt so accused as I did with my experience in this store. They made me feel like I could be a thief so I needed to leave my bag at the door. This is slanderous and embarrassing.

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7:01 pm EDT

Dollar General food stamp card

I was at the dollar general in today and stood and watched a kid no older than 12yrs old had a cart full of junk food... Chip cakes cookies... The bill can to be 49 dollars and some change... The cashier allowed him to use the food stamp card to pay for it all and he left... I walk outside and saw the young parents jump out of the car and help him unload the cart... So no they were not handicapped in any way shape or form... My question is why are the cashiers allowing him to use that card to begin with if his name is not on the card and why is the government allowing this to still happen... When hard working people like my self struggle to eat good meals.

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Shawna Hinkle
, US
Jul 25, 2018 2:02 am EDT

You got too much time on your hands to be thinking about other people's "problems" and how you feel like they need to be solved. Take some of that energy down to the soup kitchen or something.

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Chris1977
, US
Jul 22, 2018 8:18 pm EDT

How a person chooses to spend their food stamps is their business and the food is being paid for so it isn't like a 12 yr old is stealing stuff. Any store isn't going to deny sales on purpose.

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6:46 pm EDT
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Dollar General store manager bad service

Been going to this store for years but this morning was very unsatisfactory!

This so called manager has so real mental issues for real!
I have noticed since she has token over this store all of the employees are very unhappy..Me as a customer I am feeling the same way!

Dollar General company needs an upgrade at this store badly!
Her job should be demoted to sweeping up the trash in the parking lot!It looks like a tornado comes thru there every day!

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Chris1977
, US
Jul 22, 2018 8:25 pm EDT

You must have said something derogatory to her for her to act that way. Why don't you tell everybody was you said and what her response was?

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BilI24501
, US
Jul 22, 2018 8:54 pm EDT
Replying to comment of Chris1977

I asked her when she got off work and if she wanted to give me her phone number and she got rude and said she was married. I told her that if I am still interested if her husband ever leaves town and she got even more rude. I asked her if she has implants because her hooters were huge and she called me a creep and threatened to call the police. If she does not want men picking her up she should not dress like a hooker.

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5:49 pm EDT
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Dollar General 2 4 oz bags of walnuts

7-22-18, store # 11739 in waynesville ga
Was using food stamps to make this purchase, we had to pay cash for the walnuts. It is a food product and every where takes stamps for this. Why doesn't this store? I would like a refund or coupon to cover the 6 dollars I had to spend. Unless there is a reason not to let this food product be paid for with stamps.

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helpingstupid
, US
Jul 22, 2018 10:21 pm EDT

This is the most embarrassing, entitled thing I've ever read. If it meant that much to you, then why didn't you just ask the cashier to void the items off? Also, you should be spending food stamps on real food, not garbage. If you want garbage, then get a job so that you can afford to spend $6 without getting bent out of shape.

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Author of the review
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cindy1958
, US
Jul 29, 2018 12:06 pm EDT
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Look it technically wasn't my food stamps but I paid for them for a young lady I know, She does work full time of course min wage while going to collage. She has 1 child so she does get stamps, and for your info she adds these to her child's yogurt. And why should this be embarrassing, there are plenty of people getting stamps. And no one is bent out of shape but you, this question was in general to see if these rednecks are doing something illegal, and yes she's white so you don't have to go no where with that

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K
4:37 pm EDT
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Dollar General I want to file a complaint on a key holder that works at store number 13932. her name is monica lawson.

When I worked at this store Monica always had a problem with me. She would talk down to me and she always had an attitude with me. She is a big reason why I transferred to a new store. I went in the Bostic store one day last week to offer my help and Monica was rude to me then as well. I took my kids in today to get them some ice cream because it was on sale and Monica was snotty with me when the ice cream did not ring up right. I will not use this store again because of the way I am treated.

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K
3:13 pm EDT

Dollar General pricing

Items don't always ring up the price showing on the shelf. I look at the #s on the barcode on the shelf to be sure, because store is always a mess and things aren't necessarily in the right spot. Today I watched each item & told the clerk of two things that rang up wrong. One was on sale, one was not. I was told if a sale starts the day before, the sale price wouldn't be in the system until the next day. What? No customer service skills at all. She was very rude as well as the manager.

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2:42 pm EDT

Dollar General management

I have been employed by the new Dollar General Store in McLouth, Kansas since the setting up of the store and was hired on full time after the store opening.
As I have not worked in retail since 1999, I had a lot of questions about the register and procedures for inputting information into the register, etc.
I was working on July 16th and went looking for the store manager Jacob to show me how to do something on the register and found him in the back room sitting across from his fiancé Heather, with her feet in his lap rubbing them. I then told Jacob what I needed and he got up and came up front to help me. As he started to walk away, I said to him "sorry to interrupt back there" to which he did not reply. I was then back in the store room later to get the mop to mop the bathrooms, and saw in the NW corner of the storeroom that Jacob had built a cubby with peg board and two chairs to conceal what he and his fiancé were doing back there, which was removed by the Asst. Manager later when she was cleaning the store room which was unknown to her at that time why it had been put there.
I was then working a few nights later and was working with Asst. Manager Taylor and another associate Michelle and we were talking about the schedule and the amount of hours Taylor would be working when Jacob wasn't there, and Michelle stated "he doesn't want to work anyway". I then said to Michelle that "at least he wouldn't be in the store room rubbing his finances feet. When Asst. Manager Taylor heard what I said, she ask me what I was talking about, and I then told her the story about about finding Jacob and his fiancé in the back room and told her about the "cubby" I had found that he had built. Taylor said she wanted to check out the survelliance cameras from the store room that day and when she went in to check the footage on the computer she found with Michelle and I both standing there, that the whole day of July 16th, had been deleted from the system by the Manager Jacob, so no one would know what had went on. This is the kind of manager you have managing this store, very unprofessional with his long hair and tattoos and his management of the store, covering up his unprofessional behavior. By the time you read this I will no longer be employed by Dollar General as I was unable to work on Friday evening as I was sick from food poisoning and Jacob told the Asst. Manager Taylor to cut my hours, to 12 hours a week which he has done because he most likely had to close Friday night since I was not there and it made him mad. He is very immature for his age, to get mad because he had to uphold his position as manager and work there on a night when no one could be there, and he has done this so I will quit because he knows I know that finding him in the position with his fiancé that I did could have been terms for his dismissal and now knowing that he erased the footage on the security camera, is even more so grounds for his dismissal as that was illegal for him to do so and I do not care to work for someone who is so unprofessional and dishonest. Asst. Manager Taylor is a lot more experienced in her job and would make a much better manger for the McLouth store. Also the merchandiser that was at the store during the setting up whos name I can"t recall at this time, was also very rude to all the employees who ask him for help and I over heard him tell Asst. Manager Taylor, that she was the only one he cared to talk to, because she was the only one who could follow directions and he would talk to her about Jacob not being there when he was gone so much during the setting up. He said he was from Nixa, Mo. and that he goes around to all the new stores to help set up. He started acting like he was our boss when Jacob was not around. In my opinion both Jacob and this set up employee both need to be removed from their positions.

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11:26 am EDT

Dollar General worker

Some people just should not work with people, is it not your policy for customer service? The clarkton dg has a employee that is rude foul mouth should not work with public her name tag said amber this is not the first time every time I'm in there she is hateful and rude and always on her phone. I think something should be done with her . I have complained to management several time but yet it still continues to be going on. The sad part is I live in this town and would rather drive 12 miles to malden then have to deal with her rudeness. If you ask her a question she rolls her eyes and huffs.

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12:58 am EDT

Dollar General smart food

The store location is 701 West White St. Anna, TX 75409. The male associate definitely represented Dollar General in a bad light today, even unethical. Not only did he complain about being asked to help up front with the long line, but then purposefully posted wrong prices on the snack aisle where we bought our items. When I pointed out the incorrect price ringing up both associates said that he put those sale signs up showing the products are "buy 2 for $5.00" a day early but they won't honor it till tomorrow. I told him if you marked them that price then its only ethical to sell them at the price you advertised. He said he won't honor the price he posted. I have shopped at Dollar General for many years & never have I had such an inappropriate & unethical response. This should be addressed immediately before this deliberate false advertising & unprofessional lack of customer service has further consequences for the reputation of the entire company. There is a lot of competition for Dollar General these days, and allowing any store to carry on such conduct will have only damaging consequences for this location and store name in general. I will definitely be telling my family and friends not to shop at this admittedly dishonest store. False advertising is a criminal offense in most states for this very act.

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Chris1977
, US
Jul 22, 2018 6:42 pm EDT

And posting slander on a public website is a criminal offense as well.

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10:40 pm EDT

Dollar General we do not have a store in wall, sd 57790

The city fathers had rejected the sale of property to you that was close to the city grocery store and hardware store. There is new property within the city limits just south of the interstate 90. It has been ag land but now has a for sale sign in two places on close to the high way. It is presently growing hay but I would guess it will be bought for housing or business.

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9:34 pm EDT

Dollar General general manager

We have shopped at the Lodi, Wisconsin Dollar General since it opened. We will never shop there again. On July 21, 2018, we stopped there after work 9:20 pm, and got what we needed, we were talking to the cashier who we have known for years. As we were leaving, the General Manager was walking in, and asked if we won so much money "why are you driving something like that?" Referring to our 2009 van. We have never been so offended in our life. We live in a very small town, and we will tell everyone about that experience. This is not the first time he has offended us with one of his off the cuff comments.

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Chris1977
, US
Jul 22, 2018 6:45 pm EDT

1st amendment gives the GM the right to free speech. Get over it!

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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