Dollar General
reviews and complaints

The Burlington Dollar General is disgustingly dirty always. The people employed there always appear dirty. They smell awful! The floors are grossly filthy. I understand it is a very busy store but something needs to be done. The counter is so dirty I stand with my stuff in my arms because I don't want my stuff ruined by the filth. It needs help bad!

I purchased items on 6/23/18 9:30:04 0903 01 9855 at the store in Clay, WV.
My husband uses these receipts for our household items when he shops on the weekends for his next week's work.
So, when he gave the "man" the receipt he was told this was already used and threw the receipt in the trash, never offering to give the receipt back in case of need of any return items for which a receipt is required!
My husband said this man waited on him one other time and upon scanning the receipt for the $5 off, said, "People abuse these $5 off."
So, this is what I get from the situation. He basically called my husband (ie. me) a liar. We are not wanting hand-outs, we work. We don't own for anything so there's no abuse of any kind in just a $5 discount.
The issue itself is not about the $5 as the above sentence should explain. The issue is this clerk and his opinions and methods involved in the service of this company.
My complaint isn't wanting anyone fired but I do want what was allowed under the receipt and an apology and accountability to his actions and is his opinions and efforts going to continue because if this is so, I WILL NOT shop here, we will go to the competitor Family Dollar in Clay, WV.
Does his actions allow for him to get $5 off or taken when we were not allowed, and how many other customers has he done this way. I'm considering going on FB to pose this question.
And, two further points, my Uncle owns the building the DS is in and I can ask him. I also have a lot of friends who shop there and they can also post here about it if the above-case is on-going.
I expect a reply and will be contacting the manager, Debbie ... on Monday at 7:45 to let her know as well.
I don't understand why he should take it personally for the $5 issue. As an employee it would be more important to have a friendly helpful rapport than to be off-hand and not providing a service that this huge company offers. There's something wrong and it's affecting us, and who else?

FYI, I did call the store to speak with her and the "man" answered. I asked to speak with her and he informed me of the above. I told him why I was calling and that I would be calling her Monday to express this issue.

I would like to tell you a bit about an employee at the dollar general store in gibsonville nc 27249... Only store in gibsonville.. Her name is Misty Bellame.. She's always disrespectful to me when I come in the store.. I haven't a clue why... She speaks to some people in front of me and never speaks to me..she walks off during every transaction with my debit card until I'm done. I asked her this morning why she does this and she said it was none of my [censored]**** business.. I said wow! And walked off. My mother went to buy balloons this morning, she wanted about 20 filled up and, Misty got to 12 balloons and then told my mother that she was out of balloon gas. So I went just now to get balloons and she asked me how many I wanted filled..I said is the tank ok she said it's fine... She just didn't want to fill my mother's request...and these balloons were for my brother's suicide death date.. keep in mind I've never been in there with my mother so she has no idea were related.. Misty is always nasty towards my wife also.not disrespectful because my wife would handle it but always short and never ever helpful in finding products... I've also seen Misty walk out of the store with the register area unattended, and get in the car for a few minutes with another girl, reeking of pot upon coming back. I witnessed a kid steal while she was outside.. I told her that's very unprofessional coming back in the store with the smell of drugs on her.. maybe that's the reason she acts this way towards me.. doesn't explain wife or mom.. again, she has no knowledge of them.. All the people out of work maybe she should be replaced... I'm a avid shopper there and now when she's working, were going to family Dollar...very sorry and sad!? Very unprofessional

The store in Manton, Michigan is new so you figured it would be in better shape than it is. Right now in there clothing area there has been a yellow basket left filled with stuff in it for at least a month now & it still not taken care of. This store needs to worry more about its customers & less with stocking the shelves with new products. Its so hard for anyone to get anything because they are stocking shelves eveyday. Please let this get taken care of this could be an amazing store if it just gets cleaned up a little.

Opened my bad of popcorn put a bag in the microwave went to go wash my hands looked back at microwave.
Heard a load popping sizzling noise inside my microwave was bright light hurry up and unplugged microwave opened the door and the outside corner of my bag was on fire I doused it with water.
Someone needs to recall these popcorn bags if I would. Have not noticed it would have burnt my house down over a $1 box of popcorn.

The parking lot is so ridiculous at our jefferson, oh store location! Dollar general has been notified for 2 years about it and will do nothing. It's so bad it actually breaks cars driving through the massive holes and i've heard from the manager that they would rather fix customers cars than pay for a new lot! These "potholes" are as big as the whole entire entrance so you can't go around it. It's about 2-4' foot deep! And many more throughout lot. Even the delivery truck drivers complain weekly. I've heard the manager say to them that corporate will not do anything about it, she has sent them pictures and numerous complaints and they said it's easier to just pay for peoples cars to get fixed then pay for new asphalt.

I work in San leon and our regional manager sent someone to help with doing truck. I showed up this morning and about 1 hour Shelly comes up to me and start accusing me up being under the influence. Which even all my other Co workers know that it wasn't true. She had told our manager thoko that I wasn't getting anything done when I've been working my a** off to get key holder. I just really feel like that should not be allowed store location is 2415 fm517 San leon 77539

The Visalia store on Mooney the manager is a flat out liar. I was pass over for someone
else he claimed which was fine. Marcus claimed he hired someone else and the same guy is working their with him why lie? The store in Goshen is no better there is no number to contact a manager or anyone for that matter. The store in Orosi the same girl answers and never gives the manager the messages. If your are wondering why no new hires are coming in its because those stores are preventing it from happening. Due to this behavior I will never shop at any dollar generals again and I will keep telling people about these stores.

I accidently left a bag of the products I bought ($9 bottle of gain beads, 2 bottles of japanese cherry blossom body spray) and she had put the receipt in that bag. I was in the store about noon. I drove from the pacific store to berger mo, about 53 minutes away. I called the store today when I realized what i'd done (about 6 pm). The person on the phone did not identify herself and said she would call her manager and call me right back. It is now 7:41 and I finally had to call her back. She was arrogant and hinged on being rude. She said there was nothing she could do as I did not have the receipt and there was no bag there. I told her the receipt was in the bag... Again. She repeated that there was nothing she could do and said if I wanted to argue the point I would have to drive back down there and argue with the manager but the result would still b the same. Now u tell me... What went totally wrong with this conversation? At this point, I want my money back and I will spend my money somewhere that cares about their customers. I have spent about $100 a week consistently for years st dollar general. I'm saddened to see how far the stores have sunk. If I don't get my money back with taxes, I intend to call the bbb and file a formal complaint. Please respond promptly.

Hi, I'm writing in regards to an employee at a local store in which I live here in Mississippi. The store number is #012176 located on let one Blvd. Diberville Ms. 39540 her name is Amber Elliott she's very rude to customers and I shop there daily. Always rude to us and talks with people about illegal drugs in front if customers. I would like someone to please look into this matter otherwise me and my friends & family will further our shopping at another store. Also would like add one more thing she also speaks to other employees in such a manner that is very inappropriate. It makes shopping there until comfortable. Respectfully, Katie moore

The store in Drain Oregon. The manager has absolutely no customer service. I purchased a fan and got it home and it was broken. The weather is 90 plus degrees. Called the store 10 minutes before closing and was informed I couldn't come back to exchange it until the next day. We live in a town that takes minutes if that to get somewhere. Beyond disappointed.

Store # 14201 on South Catherine Street in Plattsburgh, NY...They have at least one good employee, Dakota, I go in the store and she is running register, no one else around, and I need help. There was at least 10-15 people in the line, I waited about 30 minutes. One day I used the mens bathroon to fond it absolutely disgusting. Urine all over, and it looked like someone had the runs. Garbage was overflowing and it was just, well, disgusting. The manager is alqays on her cell, ans gets upset if you interrupt her.

She acts as if it's a burden too do her job, she has treated me awful countless times because I'm a newly divorced mom of 3 temperarly on ebt food stamps.
Every time i shop when she is working she is running in and out smoking or talking to random people who pull up outside. Looks like a drug deals are happening on the side at this store. If she hasn't been drug tested recently maybe you can look over your employment policy and make sure all tests have been properly performed and Carried out honestly.
Absolutely a mess inside and out and I'm surprised someone who is wheelchair bound hasn't reported this store. I know they refuse to shop here because
Boxes are thrown around blocking isle's, full mop buckets left out, (drowning hazard for children)
The turnover rate is extremely high due to the night managers lazyiness and neglectful behavior towards customers and employee's.
I won't go too this store again as long as she is around, something is not right here and I'm not the only one who sees it.

The Dollar General #.9306 It's hot in this store, the girls that work there, are sweating. By the time I get out with my ice cream, it's melted. I looked at a thermometer in one of the isles and it said 90 degrees. That's ridiculous. All the other stores around have good air conditioning. That's ridiculous. That store has been like that for more than 5 years. A big corporateing like that, should take better care of there store and employees and customers

My Daughter hired in over 2 months ago, since then she has not been scheduled to work no more than 8 hours a week ! The past two weeks she has been scheduled only 4 hours per week ! Plus they hired a new person 2 weeks ago and she has worked every weekday the past two weeks! I would like to know why my Daughter is being discriminated against ? This is unacceptable!

To whom it may concern,

I am a regular customer of store #18847, and upon entering the store, instead of a greeting, I was given a stern time frame for shopping as if to be annoyed. There are better ways to inform a customer of the closing time rather than how I was rudely greeted upon entry. This in return creates a hostile environment by putting the customer in an uncomfortable position as to how to deal with a worker who has treated them unfairly for no reason other than their own personal dislike of a customer coming in close to closing time. If this employee is unhappy with their position, I'm sure there are plenty of homeless people would jump at the opportunity to have a rewarding job that they would take serious and take pride in what they do and make their customers feel welcomed regardless of the time.

I hope this issue with customer interaction is addressed sooner than later as I am unaware of what the next interaction with this employee may lead to.

Thank you,

Adriane Johnson

I purchased Dreyers ice cream which was posted to be on sale for $3 and when I got to the register they rang up for $4. I question the cashier and she walked to the freezer and pulled the $3 sticker off and came back and said that sale went off yesterday. I told her since it was still posted that she should give me the $3 price she told me no that I would have to pay the $4 price. I called back to speak with the manager Staci & asked for regional managers name & # but she didn't know it.

The music is trashy and too loud so whenever I come into dollar general i get irritated and the store is very unorganized. Hard to get into the parking lot too. I asked someone to use the restroom and they said that they lost the key and I asked someone else about the restroom and they said that it was for workers only. Then I appeared to the manager to use the restroom and the manager said that this restroom is not for n**** and for workers only. Dollar general I hope you are proud that you lost a customer and I hope your shop goes out of business soon. I wasted time doing this review. Negative stars if possible.

I would like to complain about the young woman whom is a manager at the goodland, ks location. I was in ther store on Saturday when a vendor came in and I witnessed her walk up to him in front of his wife and daughter and proceed to yell at him about product in the back. He said to discuss things when he would be working the store. She proceeded to follow him through the store while he was still with his family trying to shop and harras him and speak very rudely to him. Other customers and employees seen and heard her do it. Not very professional at all. I believe there is a time and place to speak to someone and on a weekend with their family just isn't the right time or place. Shame on her for trying to belittle him and speak to him in that manner. Very embarrassing for that man, his family and your store. While I'm complaining about her, she's never inviting, friendly or professional. Just thought you should know so she can be spoken to about her behavior and how she should speak to her vendors. Leighann is her name

I went into the dollar general in keyser wv, store number 02668 today. My husbad was with me. I got the items i wanted and proceeded to checkout. I told her i was going to do 2 transactions as i was using digital coupons from the dollar general site. One was my telephone number and one was my husbands. He was standing right there with me in the line. She proceeded to tell me i was commiting coupon fraud because i did 2 transactions! I could see if my husband wasnt with me and i had 5 different accounts. But i have 2 one for me and one for him. Not to mention these were coupons on ur websites! I am completely upset and i will NEVER visit this dollar general again! I have never felt this disrespected in my life! I will not recommend this store either! I have never had any issues with anyone in this store besides today. I have never seen this employee either. Not sure if she was new or not but her customer service sucks! And because of her disrespect i will not be back.