Dollar General
reviews and complaints

My name is Fauanaude Matthews I was hired as a sales associate in the above store # 9133 in january of 2117. After a few months of being overlooked for a promotion I was finally promoted to lead sales associate at the rate on $8.50 per hour. In november 2 I was terminated because I signed the deposit receipt on october 15 2017 and the reports said the deposit was $150.00 short. On november 2 2017 I was called into the office by the manager justin horn and he asked me to watch the footage of me at the register for october 15 2017.. He asked me to explain what I view... I explained to him that I was waiting on a customer who was using there debt card to pay for his purchases. The customer wanted cash back... I waited for the receipt to be printed... The register drawer opened and gave him his money and receipt and I told justin horn that at no time did my hands go near my pockets. He then told me that loss prevention told him to fire me. I found out from the assistant manager robert anderson, that he justin never told loss prevention anything and that the money was not missing. So now because of that I can not even draw my unemployment. Ther is a lot of things the manager asked employees to do that is not corporate policy.

As I was shopping today in my local Dollar General Store #02588 I ran across items marked 70% off and picked up two various items one was a nail polish kit and the other was a eye makeup kit the had 3 shelves all 3 shelves were clearly marked 70% off upon going to check out I had several other items as well and had put the 70% off at the end once rang up I noticed they rang for full price I told the boy at the check out but the sign said 70% off he nicely asked his manager about it and she said no that stuff was to go into the valentine department I returned one of the items the other I kept because I was getting it as a gift and had I not been in a hurry to leave I would have returned both thinking back I should have just left the whole order there I am sorry but it is pretty bad to have something saying it is marked down then turning around and saying it is not if you have all the items in a marked down section then they should be that price I will certainly be sure and let others know to beware just because Dollar General says it's marked down doesn't mean it is I certainly hope you will take action due to my complaint no one should be told something is on sale only to be told it was suppose to be moved to another section I am on disability and do not have that much money to begin with only to be told there is a 70% discount when there is none at all! Anita Sexton [protected]@hotmail.com 933 Historic Old Route 66 Staunton, Il 62088

I am a loyal customer to dollar general stores as I live in a small town with only one other store. We have always had a very clean and organized store up until about 2 months ago. The manager quit and the one they replaced him with is not doing a good job at all. The store is always filthy dirty. Nasty sticky floors, junked registers with items that were left on them from days prior without moving them. carts full of stuff and big metal racks down every other isle. You can't even get down the isles withought having to back your cart out of them. I have to move racks to get to items that I need. The store smells of rotted mice. The employees said that they have a mouse problem in the walls! The store has went down hill fast! I hate that our little town store is in such bad shape! The new managers name is Susan. If you need to contact me my phone number is [protected]. I really hope something is done soon or they will loose business to the other store!

Yesterday I stopped in the store in Sallisaw OK 1631 East Cherokee Avenue to pick up some Pepsi. I read 4 signs that said Pepsi and Mountain Dew three for $10. They was hanging above the Pepsi and the mountain dew. I was going to pick up my friend some diet Pepsi so I literally picked the sign up in my hand to read fine print to make sure they didn't say no Diet Pepsi. I read all four signs and it said Pepsi and Mountain Dew. I put two 12 packs of regular Pepsi and one 12 pack of diet Pepsi in my cart. When I was checking out she rang them up regular price. I told her that there was 4 signs back there that said three for $10. She then hollered at the other person that works there and she went back there to look. About 20 seconds later that person came up to me and said where did you see the signs? I told her they were hanging above the Pepsi and Mountain Dew. She said come back here and show me. So I walked back there and the signs were gone. She then asked me are you sure you read signs saying this and I just looked at her and said are you for real? There was one hanging above the Coke products that said three for $10 and it said Coke and Dr Pepper. She said maybe you saw this sign and I looked at her and I said no I specifically picked up the to sign see if it had diet Pepsi on it and there was four of them. She said well I'm not sure what you saw but as you can see there are no signs hanging there. I just looked at her and started to say something but then I didn't and I just turned around and walked off and went back to the cash register and paid for my items and left. This person was very dishonest and I sure hope this does not happen to anyone else. I work across the way from this store and lots of people go there from here. I have told everyone what happened so this store now has lost a lot of business to this one employee. I do not know her name but I could describe easily. Very disappointing that Dollar General would have someone like this working for them.

Ok So in Altus, Ok. this Manager Maria, constantly yells at workers, even in-front of customers! She even made Mindy Scott work off the Clock for over 400 hundred hours over the last 4 years. (making her believe her job was forfeit if she did not .) Then if another worker calls in She tells Mindy that if she dont cover that persons shift she is going to take her off The schedule.
Case in point To day jan .4, 2018 Katelyn called in Maria told mindy she was to cover that shift, Mindy said she had plans. Maria cut her work days from 4-2. (hours from 20-10). this in my oppion is wrong so I am going to maake it a point to start recording every thing i see at this dg, and posting it on youtube, and Fb and resquesting a boycott of dg until Maria is fired!

Everytime I have been in the sparta NC store, you can not walk around the place. You can't get to the things that you need due to stuff being in the way. There is always alot of out of date things. You have to check the dates on befor you buy it. Because they have alot of the Asiles blocked with things. That is a fire risk. I am looking at calling the fire marshel for the county and have him look at this. The manangers isnt treating people like they are suppoce to. I wont go back in that store probley for a long time. I will go to Family Dollar and get what I need or Dollar Tree

I was in the Manly Iowa Dollar General around Christmas time and happen to notice that a Heavy Set Fem.ale Employee that was working was HIGH on some type of ILLEGAL DRUG. And once I noticed that she was High on some type of ILLEGAL DRUG and wasn't able to find a Manager at the store I placed a call to the local police department and was automatically placed on hold. After being on hold for Forty Five Minutes I hung up. Then the next morning I tried calling the store to talk to a Manager and Didn't get an Answer, and after trying Several times to call the store and talk to a Manager with No luck I chose to inform Corporate about an Employee of their Manly Iowa store working while HIGH on some type of ILLEGAL DRUGS so that they can handle it

Jan 1/2018 We went to 2 stores in North Port FL and neither had the product - both stores told us they did not recieve any with bogo coupon on package.

This feels like false advertising when you do not have any of the product in the store.

We would like for you to provide us with 2 bogo coupons as we expected to purchase the product in the store.

Oh my God. Today, January 2, 2018, I just had the worst customer service experience EVER. I live maybe three miles from Dollar General so I frequently shop there. Today I had to get a few items such as diapers, pullups, and a few other items for my household. Upon entering the store at about 1:40 pm EST, I wasn't greeted but I didn't pay no mind to that. I'm used to not ever being greeted when I enter this store. So I just continued on to get the items I needed so I could go back home quickly. After I gathered the items I wanted I then walked up to the register to purchase. There was a young lady behind the counter that was talking to her children about climbing on the counter among other things. I was wondering why she was working with two children behind the register but I didn't question her about it. I felt like that's none of my business. The young lady then proceeded to ring my items and I suddenly remembered about their digital coupons after seeing the sign at the counter. Wondering if there were any coupons for my items I proceeded to pull up the app on my phone to see. But my internet was running slow on my phone as I was searching to see if there were any available coupons and she was just about finished ringing up my items by now, and the line was starting to pile up behind me. Figuring I didn't want to hold up the line, I just put my phone back into my purse, paid for the items, and then left the store. Once I got into my car I pulled the dollar general app back up on my phone and realized I could have saved over $9.00. I'm a single mom of three children so $9.00 is a good amount to save to me. I then pulled out my receipt and went back into the store and stood back in line to talk back to the cashier again. Once I was next in line I proceeded to explain to the cashier that I was able to pull up the app now I wanted to return a few of my items and buy them back with the coupon. The cashier then told me she needed to get a manager to do it. So she left the register and her two children behind the register to get a manager. A couple minutes later she returned with another lady with light brown shoulder length hair and told me to go to a different register. I did as she asked and proceeded to explain to the manager that I just needed to return the pullups and diapers so I could buy them back with my coupon. I explained that I had just bought the items only 15 minutes ago but I couldn't get their app to work on my phone at the time of purchase. The manager then told me no she couldn't exchange the items and let me buy them back cause they don't make money off of coupons. I was confused. I then told her I would have used the coupon earlier but I didn't see it. She still refused. So then I just decided that I would just refund the entire transaction because I wasn't going to just pay full price for the items just because she wanted me to spend more money. The manager rolled her eyes and breathed a long sigh before saying "Okay, I'll return them." I then went back out to my car and got all three bags of items I had just purchased and brought them back into the store. By this time there was now another line formed at the register. So I then proceeded to wait in line again. Once I got back up to the front of the line again, the manager rudely asked for my receipt. I handed it to her still shocked that she would rather return all my items. After returning all nine of the items I purchased totaling $33.94, I then asked her to please give me back the items behind the counter I had just returned. She refused AGAIN saying that she would not allow me to buy back the items I just returned using my coupon. Even though it was a valid coupon. I was now more confused AND offended now. What manager does that? Why refuse a sale just because you're upset I want to use a coupon? Why discriminate against me just because you're upset with me for wanting to save money? Especially when I shop here all the time. Of course I could have just went throughout the store and gather the items all over again but why should I have to be so inconvenienced? Especially when all she's gonna do with the items I just returned is put them back on the shelf. The whole thing is just [censor]ed to me. I then decided to just let her keep all her items that she now refused to sell me and proceeded to just go to another store to use the same type of coupon at Family Dollar (since they also have digital app coupons) and spend the same money I could have spent at her store. I think that someone should explain to this manager that the purpose of a coupon is to entice customers to shop at your store and NOT to become disgruntled with customers who want to use them to shop at your store. Coupons HELP you make money not lose money. For example, you could have made money TODAY by letting me use my coupon. But now you've lost my money today, the money I would have spent in the future, AND a loyal customer. I also plan to tell all my family and friends to no longer shop at your store #19011 (based on my receipt) again either. All because the Manager of this store at 2690 Metropolitan Pkwy SW, Atlanta, GA 30315 is extremely rude, unapologetically ignorant, and incompetent of running this store. Goodbye Dollar General...

This store is obviously being mismanaged. Shelves are empty of too many products, while carts of boxes of products are setting in the aisles waiting to be put on shelves. Many times we have had to walk out without what we came to shop for. Last week, the cashier complained to the customer ahead of me, as he was scanning her purchases, how sick he was...coughing and throwing up. It was very unprofessional and made me not want to shop there again...!

The managers at store 89 in Jackson Tn on Airways Angela and Veva are some lowdown people they are rude and they don't know how to treat their staff and customers they take things without paying for them .They have ran all of the employees away that actually cares and help they customers and let's not mention their is always the one guy they have working the whole store he needs a raise.If they don't like working with the public they should give it to someone that does

The Dollar General in Portola, California has lost my business once and for all. I have been treated poorly by several employees but today tops the cake! Brenda was my checker and she was very rude, hostile and demeaning to me because I was using EBT. With the exception of 2 employees, I have never had good customer service there. The employees are rude, never smile or greet the customers and one time an employee was on her cell phone talking to someone about plans after work! The store is very dirty, shelves are always empty, and it is disorganized. It is really bad. Our small community needs good businesses and save us the trip to Reno to get our groceries, health and beauty items and things such as dog food and laundry soap. I spent ALOT of money at the Dollar General but I will not go into that store ever again. I also have many friends and a big family so word of mouth spreads like wild fire in this town. They have lost me as a customer for good!

I have been shopping the Dollar General Store in Box Elder, South Dakota for a short while and almost every time I go I have to go outside of the store to get a grocery basket because that is where they keep most of them.

If I lived in Texas or Florida, I could understand this practice, but I live in South Dakota where we get a lot of snow and ice and extreme cold temperatures, many times below zero.

I do not think I should have to go outside of the store to get a basket to begin with, but when they are full of snow and ice cold, this makes my shopping experience extremely uncomfortable.

I always shop at the dollar general in Kennedale Texas . And I always seem to get rude service, it's very unpleasing having to go into a store and get bad customer service everytime . Makes me uncomfortable as a customer . I always shop and spend money at dollar general being one the prices and two it's closer to me . But if it's necessary I will start driving somewhere further to shop to get much better customer service . Employees need to fix their attitudes

Your store located in Boonville NY needs an enclosed entryway. This building is located on a hill in snow country. The cashiers are stationed right near the entrance so as customers walk in or out, or even as they wait in line to pay, the doors open allowing in wind, rain and snow. This is uncomfortable for customers as well as cashiers who often wear coats, sweaters, and earmuffs as they wait on customers. This should be a relatively simple fix and one that would greatly improve customer and employee experience.

Seems that this is happening a lot lately. Wont shop there again.

Rosie Crate-Clement
2 hrs · Tupper Lake, NY ·

Warning: Watch your receipts when shopping at DG in Tupper Lake
FB friends experience:
Just a heads up to anyone who shops at the dollar general in Tupper Lake, always say you want your receipt and then check it to make sure it matches what the cashier told you your total was. I was asked right away if I had wanted my receipt and I said no. I then got rang out. I was told my total was $74.43, I gave the cashier a $50, a $20, and a $10. I then was handed back $5.57. A comment was made by the cashier about the price of the rug I had bought. I then became suspicious and asked for my receipt. This person did not want to give it to me and I had to pretty much yank it out of their hand! When I got outside I saw my actual total was $56.43 and my change should have been $23.57! This person intentionally told me a higher total and was probably [censor] their pants when I took my receipt! I'm seriously disgusted 😫

11
Megan Paiement, Amanda Farnsworth and 9 others

View 2 more comments

Melody Altamuro-Trombley Wow thanks for the heads up!

Shawna Therese Do you know if this was reported?

Lisa Leeann Savard replied · 6 Replies · 1 hr

Renee Burnell Not sure what thats about but it seems like a policy they put in place (obviously not to steal from people, but to ask that question), my store asks me too and I always say yes its odd for a store like that to ask if you want your receipt.

Wow

Rosie Crate-Clement Yeah ask if you want your receipt before your even checked out, sounds fishy 🐟

Write a reply...

Jenalyn Savage Thank you for letting us know. I shop there all the time.
Manage

Like · Reply · 8m

Dave Mcmahon I have thought this on several occasions and asked for a receipt was told it was to late he has closed the transaction.
Manage

Like · Reply · 1m

I am mad/upset/disappointed. Shopped at local DG. Cashier rang up transaction and scanned coupons however, an error was made on their behalf and had to void the transaction. Cashier rang up total transaction again and my printed coupons could not be validated. It rang up that the coupons were already used. They were only used in the prior transaction that had to be voided due to DG employee error. Yes, coupons were scanned in prior transaction but not approved. I missed out on the $5 off for spending $25 AND $3 off of $15. I understand errors however, disappointed beyond words that management could not override this and grant the coupons that I had printed out and knowingly not used. I feel as though other competitors may have been able to accommodate this small glitch. How can DG fix in order to keep my business? If not able to fix then I will ways shop elsewhere. I work too hard for my money and spend lot of time to make my money go as far as it can.

Only half the store aisles are accessible due to there being carts of boxes stacked to the ceiling. Any aisle that is accessible is a thrown around haphazardly mess. It is a miracle if something is in the correct place and if it is even near to where it's price tag on the shelf is. I've never seen a messier, more disorganized store. I would maybe understand if the stock needed to be switched out/unboxed and was temporarily in the aisle but these carts have been there for weeks. While the staff is usually friendly, they are lacking in the organization department.

Saturday December 23 2017. the manger tells me to stop at the front sliding doors, I need to be frisked. One manager says this in front of another manger and 2 other random ppl. While I proceed and finsh what I was doing I found puppy food toilet paper I meet an old gentalmen at reggister and he has call someone to register cause everyone elts is stocking while 2 managers stand out side and herrass people

Purchased several cans of your brand Tuna..pics are provided. The Tuna is ground up, making it look like Cat Food.Have bought from you before and Tuna has always been flaky.
Afraid to eat this, as I don't know if Cat Food and Tuna were mis-labeled! And I sure don't need to eat Cat Food. I always purchase my Tuna and Chicken from Dollar General, first time ever a problem.
Thank You for your time.