Dollar General
reviews and complaints

1/28/18 2:15, I walk into a normal, busy, saturday store on 4501 E ranceir Ave.

I got my things and expect to wait for a while. However I see another line with one person in it.

me and a couple other people walk over and stand in line.

we are all told by the manager of the store that she isn't going to "help a line of people" and " go back and stand with the "them""

with over 13 people standing in line, she has the gall to make the only person other person working today work them all as she talks on her phone and helps 1 person at a time.

this is not the way a human acts, this is not how a store is run, this is not the business me or the 13 other people will be going back to.

I can't believe any body would be so rude and ignorant.

Incident: Jan 27, 2018
Dollar General Store #14645
Valdosta, Ga 31601

I got off from work and stopped at this store to pick up some household items before going home. I finally got the cashier's attention to come check me out, after she did I put my phone number in as a digital coupon customer for my deduction off items I got. I immediately explained that the amount had not been taken off properly but she argued with me. The manger came up and I told her what happened she looked on the computer screen and agreed that she saw the coupons listed and said, "but for some reason it didn't deduct it off". I began telling her that this is the second time in the last 2 weeks that they had done the same identical thing... at this time the manger began getting a little louder saying, "your not getting the money because I can't override it, so keep it moving". I shop in this neighborhood store 3-4 times a week but not any more I will take my business elsewhere. I feel this way... why do the digital coupons when they refused to honor their advertisement... just false!

I was shopping at the DG on Broad St in Waverly, Ny. I needed a big bottle of ibuprofen and there weren't any on the shelf. There were bins there that they were stocking the shelf with and I asked if she could get me a big bottle out of the bin and she told me "No, I would have to come back later." I then went to the other employee and asked to speak to a manager and was told she was the manager. There was no reason she couldn't get me a bottle of ibuprofen! This happened at 12:15pm on 1/27/18.

This store at 930 putman ave has outdated food and drinks I visited there on vacation to be treated like an animal in Zanesville, Ohio 43701 cashier stunk I was told by another employee yes she stinks bad very dirty and the langage let alone I was in line watching people walk out without paying her reply there lost not mine then I learn one is her husband walking out with ice beer and his friends. Really nice lost a lot of money but her attitude was terrible so when it came my turn to ring out I decided no I'll got to Walmart I'm sorry but this is terrible I'm was there from pa for a funeral worst thing I ever saw by the way the cashier name was Kim last name unknown hope you watch out for thieves and get better help

The Dollar General in Como, Texas is an absolute disaster. The shelves are never stocked, they have freight carts all over the store on every aisle. There are several aisles completely blocked off by them. The store itself is a wreck. I can never find what I'm looking for, and when I ask about a product, I don't get answers. This is the worst Dollar General I have ever been in. I will not be shopping there again.

I am trying to get a hold of someone in Human Resources to find out why I got fired a couple of days ago. I never called in and never late. I worked on my days off. I was working at another store and I was the only cashier and I had a line all threw the store. Well someone paid me $300 dollars bills and I checked them to make sure they were real and a couple days later the store manager from the other store called my manager and said I took a fake 100 dollar bill and I know I didn't. Well two days or three days later I was fired. Never been wrote up or anything. So I want to find out if I can get my job back but transfer to another store.

I always have to drive to another count to shop at dollar general, because out store that is right across the road from me is too cluttered to shop in. The isles are always blocked, even not on truck days. Very disorganized, no one to help, can't get buggy down any isles, it's a disaster! I took photo yesterday, to show you how bad it is, because I didn't feel like going out of town to shop.

I am 63 years old and a former employee of Dollar General in Wauseon, OH. I quit/retired in October 2017.

I was one of two assistant managers. The other assistant manager is the frozen food manager. She has been training to be a store manager. She then took over as acting manager when the actual store manager was out on vacation and when she was out on sick leave. This AM is very good at working stock and very fast. But she is a TERRIBLE MANAGER. She doesn't care at all about "recovery" if there is any back stock to be put out. We were always supposed to do "recovery" at 5pm everyday except truck days. She would tell me not worry about "recovery" that she didn't care about it. There were more important things to do. So, therefore, the store was in a horrible mess. She didn't care, even when customers complained.

This AM as the acting manager, was terrible at make schedules, putting people on when they had already asked to be off. One employee had previously asked for Labor Day off to be with his son at the Boy Scout booth at the County Fair. This AM/am decided she would make him work all day so that she could have that day off. She said, "that would be the only day she would get off." Really? I told her she was wrong, but it didn't matter. She was constantly complaining about other employees because they didn't work the way she wanted. She called them lazy, stupid, etc... She stayed constantly in touch with the manager from the Delta store and the district manager. She constantly complained to them about employees. She acted like these SM and DM as though they were her personal friends, whether they were or not.

As I said before, I am 63 years old. I have some chronic medical problems that make it hard for me to meet many of the speed requirements of Dollar General. In trying to keep up, many times I have almost passed out. I am more of a Customer Service Expert than a physical speed expert. I firmly believe in winning over the customer. I had many customers who told me how they appreciated how I took care of the customers. These customers also trusted me. Some customers told me that I was the only one of the AMs that they trusted, and they would complain about how the other AM treated them. This other AM was constantly nasty to customers. At any rate, it was hard for me to get things done quickly due to my health and physical drawbacks that had shown themselves while pushing myself so hard to get things done as Dollar General required. I have learned that as I was having more and more trouble getting things done fast, the other AM decided that she had to tell all the other employees what a terrible employee I was, what a terrible person I was. She told the DM that I was lazy and didn't want to do the work the way I should. I think that's why one day the DM told me that if I couldn't do the job, I could be replaced. I was totally shocked by that comment. She apparently also told the Delta manager that I was lazy and stupid and didn't want to work.

I told the SM that this AM was not a trustworthy person as she was talking about me behind my back and saying nasty things about me. I told her to watch her back, that the AM wanted her own store so bad, who knows what she would say or do to get it. Because of this other AM being a horrible co-worker talking behind my back, undermining me with my cashiers when I was the MOD, and the fact that it was getting physically harder and harder for me to keep up with DG requirements (I was getting yelled at), I had to quit/retirement. When I learned what she was doing--the breaking point being when I heard her telling a part-time cashier about me not doing what I was supposed to be doing, even though I was doing what the SM told me to do--I knew I couldn't work there any longer, not one day more.

I have since learned from another ex-DG employee from the Delta store who quit in November 2017 for similar reasons as I did, even though she's young, that when she helped out at the Wauseon store, no matter who she worked with told her nasty negative things about me. Even though I was always nice and helpful to all the other employees, as a AM, I obviously didn't realize that everybody hated me so much. They sure didn't show it. I hashed over whether I should have quit or not. I really needed the health insurance! I can't afford Obamacare at all. Therefore, I now have no health insurance. I, unfortunately, have a dozen prescriptions that I need to stay alive. It's tough, but I'm working it out. I'm now so glad that I quit when I did.

Dollar General is a terrible place to work! This company discriminates against older employees with outrageous requirements that are difficult to manage. Plus each store has only two employees working at a time to get work done that is enough for four workers at a time. It's absolutely insane! Even the customers notice and say it's totally unfair!

I am complaining about the the store at 19026 highway 43 Northport, Al. I live 2 miles from your store and my wife and have 3 kids. We both have very good and well paying jobs we gross togather $130.000 to $138.000 per year we travel by every big box store known to man every day to and from. Last month on one of our accounts we spent $611.97 at this store alone, mostly on snacks and everyday essentials. I know this store is very high on DGs sales list every year. Please do something about your employees attitudes that are on the clock now at this location at 8:00pm Monday 1/22/18. These 2 are not good for your store. I understand that they are dealing with the public as my wife and I do and it's hard sometimes even when you are making a very good salary. Please make changes or we are finished with DG!

I was waiting in yet another line at DG and said this aloud, the store manager flew out of the office and proceeded to abuse me verbally over a comment I made that was true. (5folks waiting to check out, I was the 6th. ) #08249 Saxonburg PA. She was condescending, arrogant and with an "attack attitude". She opened up another register but then proceeded to do anything to avoid checking me out . When I moved back to the original cashier and said I should have stayed there, she replied " yes you should have " She was very demeaning and acted like I should be thankful to be able to checkout. Since when did this become acceptable for a manager to act this? The rudeness was unbelievable! At no time did I raise my voice, nude profanity or make rude comments. She was out of line and needs to know how to properly treat a customer

This is for the Dollar General in Union, SC located near Lockhart. The employee Christina is the rudest person there. She does greet you like should but you can tell it kills her. It's like she picks and chooses the customers she likes. I've had many people agree with me. Not sure what the problem is but it's not fun going into a store where someone acts that way.

I was in Dollar General on Caton Rd in Lumberton NC during my lunch break as I often do and pick up a few things as I always do. I was halfway in the back of the store facing the front when a man called the cashier over and said loudly. "Look back there. She's got an empty shopping cart with that big purse up there. I was humiliated. Not only could I hear him halfway in the back of the store but everyone else in the store did too. She actually had the cashier walk over and look down the aisle at me. When I checked out I asked the cashier if he had actually said what I though he did and she confirmed it and said he was just paranoid. He was outside on my way out so I told him I didn't appreciate the way he pointed me out like I was shop lifting and of course he denied everything even though the cashier confirmed everything he said.

I was at the Dollar General located at 3001 Dudley Ave in Parkersburg WV and the cashier, Brenda, rang me and my sister up and we were spending Food stamps and as soon as we left the store, she started talking about us to our sister in-law bad mouthing us about us spending a little food stamps on some snack foods. I don't think that's very professional.

On 1/15/2018 at 13:31:07, I was in the Dollar General on Northside Drive in Valdez, Ga and the customer service there is horrible. From the store manager to the associates. I ask about a product, they never know anything in the store and always tell me that they have nothing to do with that. Especially when it comes to the digital coupons. The store manager Ekubetar, I think I spelled his name right, was very rude. First off I had to wait about 3 minutes for someone to come to the front of the store to ring my item up. Then when he got to the register, there was no eye contact, no apology for waiting, nor did he speak to me or say thank you after ringing my items up and giving me my change. This is an ongoing issue in this store and everyone is complaining about their lack of concerns about general store items questions and customer service.

I stay right around the corner from dollar general and every time I shop there I get old food spoil and smells u need to do something about this and also rude workers it ashame my money spent here and they acting if it don't matter so I hate go further with this keeps going to this store and get bad food and then no greeting how rude is that if y'all don't fix this I will and it want be pretty

In the month of December 2017 and the month of January 2018, I have smelled the weed. The employees at this store in this location smoke weed either in the back or outside the store. I can not give dates of the incidents that marijuana was either smoked inside of outside this store. This store number 180. The young employees at this store have not customer services at all because I believe they are using marijuana. When it's not smelling like marijuana, it is smelling like something is sour in this store. The store is being kept up very poorly by the working employees at this location.

Due to the bad flu season and germs spreading everywhere, yesterday I asked the cashier at my local store if they even thought about the disinfectant wipes at the buggy area. She said no one has ever mentioned it. Walmart carries the wipes and so does my two local grocery stores. Why doesn't Dollar General? There are so many Dollar Stores popping up everywhere around us and doesn't charge a dollar for items but rather makes cheap toys and sells at high prices. I use Dollar General for my paper products and cleaning supplies. I can't believe no one from your business has even thought about people, germs and disinfectants. This is highly unexceptable to me.

I went into the Dollar General in Palm Bay off of Jupiter on 1/11/18 at 9:55 P.M. The associate explained there was 4 minutes left to shop and there were other customers in the store as well. I was the last to check out and my ride had went down the street to purchase gas and was coming right back. After a few minutes an associate( the best way to describe her would be the only black woman working)asked if my ride was coming and I told her yes. After a few more minutes the associate asked if I would move away from the lighted area and away from the camera and move myself and my items to the end of the parking lot to a dark area next to the street because I was in the camera. As I explained to her that people are warned to stay in the lighted areas at night for safety reasons, she then proceeded to threaten me with law enforcement. This is not o.k.

I have been trying to complete survey's since my January 3rd purchases and the DGcustomerFirst.com site will not accept my information. To date it will not allow me to take the survey for my last four (4) purchases hence I am loosing out on $12.00! Two of the four (4) are now past the 7 day mark because of this problem.
Please advise
Thank you
Kristy

I've done business at Dollar General Stores in this area since their opening but never have I been treated as rudely more like a criminal as I was tonight Jan 12, 2018 by an employee! I spend Ea.week around $75 to $150 on household products food and odds and ends but I will never spend another NB penny with Dollar General in Soperton GA. For starters the store is always a mess boxes blocking the isles half full of merchandise can't ever get help with anything and n tonight the same employee I've seen in there several times dressed all in black black BDU ants the type cops wear black shirt Nd so on! At first I thought she was a cop the NB way she was watching every move I made! I continued shopping When I checked out she was at the cash register there was an empty fabric glue pkg in my buggy I left there when it fell apart in my hands I just laid the glue. Down somewhere in case the store and this woman told me to go find it! I'm 65 yrs old dressed nicely with about $800 in cash in my wallet well I looked where I thought I laid it but wasn't there it dawned on me she thought I had stolen a $2 tube of glue! I'm Caucasian she was African American with as I've seen before a terrible attitude toward whites! I finally asked her to search me and my purse which she refused! This woman went on to tell me every move I made in this store! Her time could have been better spent cleaning up the messed in every isle stocking the half empty shelves and offering assistance to customers instead she's swaggering around acting like a cop harassing me! This isn't her first time doing this 3 of my neighbors said she did the same to them! There n are too many dollar stores to put up with this kind of treatment! I'm writing this complaint here but I won't stop here I'll go all the way to Tenn and the owner and founder of these stores to let them know about the discrimination being shown by some of their black employees to their white customers!