Dollar General
reviews and complaints

My complaint is in regard to the store on Cedar Street, Mason, Mi. I have noticed that the employee's park in the spots that should be customer parking (closest to store). I feel employee's should park out so customers can utilize the closer parking. They are in first and second spot. My other problem is how messy and dirty the store is. Floors look as though they never get mopped and stuff is always laying in the isles. Boxes all over the place. Quit often you have to wait at the register before an employee comes up to wait on you.

I called already this morning. My name is kevin hayes. You have a major problem with your store there. I understand that dollar general is a very busy and generally a very good place to shop as we do all the time no matter what town we use to live in. What I am finding incredible is this store is so understaffed for stocking that for days it seems, all the isles are blocked with inventory in giant carts/dolly's. I had to move 5 full carts to get to the things I needed from my grocery list, further, I was constantly blocked from going down many of the isles and my cart would have to be jammed by your dolly's.

I know you guys are not perfect, but for christ sake, it would be nice if rather then leaving your carts out, and they often are left out everyday, it would be nice if you hired the appropriate overnight stockers to fill your shelves and clear out the mess, and believe me it is a constant problem. They are poorly managed or the lack of help at the store makes it impossible for people to shop there.

Every month we shop at your store for major things to save on... We live in a rural town and getting to other locations is hard to do as the nearest one is 15 minutes away. You are understaffed to the point of customer frustration at this location. Would you please fix this problem.

Sincerely,

Kevin hayes

I am sending this email out to you I have been calling Human Resources all day today 11 to of 2018 been calling since 8:46 this morning trying to get through wondering why I have not received my check I kept getting disconnected and then I kept getting put on hold then I kept getting put connected to people that had voicemails why does everybody else get their check and I have not got my my name is Lisa Hurd my ID number is 58730 and it has not been deposited into neither one of my Banks and why am I having to wait for my money this is an appropriate

The service in this location is always very slow most of the staff is wonderful but the main head manager is a peice of work she talks down to the other employees and always makes snide marks to the customer's one employee is her friend and is constantly in the store off the clock following behind her or behind the counter interrupting the work flow. The store stays messy unless they know there is an upcoming inspection and the staff is over worked because she can't keep employees

So nearly every time I go to dollar general, I have digital coupons to use. I am a single mother of 6 so it really helps to save! However, there has been several times when the Digital Coupons will not work. Yes, I get the correct items and the correct size/amount required! This morning it froze up the whole system. It took about 10 mins to get it going and I ended up just paying full price bc a line began to form. I mean what's the point in taking time to download this app, going thru and adding coupons, shopping for those specific items then it doesn't even work?! Family dollar is right down the street, I could just download their app but I like the customer service better at our dollar generals, so I would appreciate the issue being resolved. Thank you for your time

The store the last several times I've been there the trash is always overflowing onto the ground, the aisles cannot be accessed (at 90% of the stores in town and there are several) and only one employee working. A) How can I use a cart in the store, B) How can I buy product when it is in totes on the floor blocking areas and less walking space and C) How is an employee supposed to stock if they are running a register? Apparently your business model has changed and needs to be addressed! I really like DG - for many years now and used to be a big fan but now I can't buy what I need because it's not on the shelf.

I worked for Dollar General for 2 years and 8 months assistant store manager found out that the manager was raw punch editing our hours back by 15 minutes at night to save on whole store hours. One of the cashier said something to her about it when I came into work that evening she had pulled Atlas off of my login so I can no longer view it ...couple weeks later after some bad personal times being late and getting wrote up.on my last day my cat got hit by a car took him to the vet had to have them euthanized.got a call from my daughter that was that her dad's and CPS was taking them into State custody call my manager yes it wasn't an hour before I was supposed to be there about 10 minutes 15 minutes before told her what was going on she said I need to get my butt to work, got there got a drawer counted it rang up a couple customers she said come in office and turn in my keys. Terminated for being late which if I did not that I can get my butt into work could have saved my kids from CPS getting them from my ex-husband..then ask about my 32 hours of vacation time left she said she would put it on my check which she never did see me after I messaged her again about it and then she also accused me of stealing merchandise and said loss prevention was going to be there to investigate, and she is telling all the employees this which are telling all the customers which I know outside of the store.. in my time there I left my cell phone at the store would she looked through and read everything in it along with her husband in the office took it home with her lied to me when I asked her about it and didn't want to bring it back to me okay roll punch editing art I'm cutting back or hours that we worked would call me into work for her so she could go get her Suboxone at the Suboxone Clinic while I was off the clock because we didn't have the hours Said she would be Gone 15 minutes and an hour later or maybe two, she would get back and then say well if you could have came in earlier, it wouldn't have took me so long as I'm working off the clock..she didn't want to do the paperwork match up any of the store reports two invoices so I had to take them home and spend hours doing them off the clock just to get caught up, which she expected all the time after that.. sad that we had to be clocked in 5 minutes before each shift or we were late and we would get wrote up for it, can you put a family emergency come up for her and all I better be ready to come right to work for her because she has a family emergency or turns out to be her teenage son didn't come straight home from school and was sitting talking to a girl in the cemetery beside the school that was her family emergency that took 2 days off work, but let something happen to me or another employee in particular that she picked on and it didn't matter it wasn't important we got wrote up didn't mean we should be late, not a good excuse... Now what should I do with this information

Since they done the "remodel" it is ridiculous. You can't walk through the store. The shelves are bare. Not enough employees and unfriendly. If they would pay there employees then they may get someone who will actually work. You get what you pay for. The store keeps going downhill. They have rolling carts sitting everywhere. You can't get a cart up and down the isles and can't see the little bit of inventory they have.

I'm am livid at this manager or what ever she may be at this store! Her name is Crystal I've visited the store but before going to the store I had stopped in jimmy johns to eat my 9yr old daughter and I! But this young lady was smoking marijuana by jimmy johns! She really needs to be drug tested bc that is and was outrageous! I'm still in disbelief!

8620 Asheville Hwy, Boiling Springs, SC 29316 Went shopping at 8:30am to get a few things. When I was walking around shopping I heard this woman cussing!I continue to go checkout and turns out it's manager who's name is Caroline. She was very rude and unprofessional! Very disappointed! I have kids and will not be back if this is what you as a company condone!

I am urgently wanting to report an employee at a local store in Beaver, OK 73932. Her name is Danielle. Every time I go into the store, she will greet and talk to the customers before and after me, but she will ignore my hellos and goodbyes. She slams my money down on my items and turns away from me. There are multiple times I contemplate on even going into Dollar General anymore. This is the only store near me. I would rather go without, or drive 40 minutes to a different state and town to get what I need, rather than enter this store.

I do not know this employee, but my friends and boyfriend all have similar problems. Simply, she chooses not to like you, and treats you like actual trash. I have no interest even shopping here anymore. I really hope something gets done about this.

I came out to my car today and cried. I am tired of her behavior as once again, I don't know who she is, but she is working there every day and making me anxious and miserable when I walk into this store.

Please do something about this employee, so I can continue to shop without fear of being judged, ignored, and treated like less than a person.

This really affects me and my daily life. Dollar General is the only store that has the things I need in my area. As said, it has gotten to the point where I no longer want to shop here because of this employee.

I love Dollar General. I shop there at least 4 or more times a week. However, the store located near me on Highway #91 in Albany, Georgia is always in a mess. Merchandise blocks the isles so you cannot get a shopping buggy down some of them. There is always merchandise sitting everywhere ready to be put on shelves yet no one is working to do that. There is hardly ever anyone at the register to check you out. You either have to seek them or someone yells "there's someone at the register". The personnel there are friendly WHEN they are not on their cell phones. There in lies the problem. Every other Dollar General store here is always organized and clean. Where is management at this particular store? I am not usually a complainer but today was the worst I've ever seen. Unless something is corrected in this particular store I do not want to shop there ever again. There is no excuse for laziness. Please do something for your own benefit..

I understand what I did was wrong.my manager told me and another girl we could get stuff and pay for it when we got paid. My issue is I got fired when the manager and other girl was doing it and nothing seems be done about this. there has been multiple times that the manager has left and deposit being took I have dates starting in Nov 2017- Jan 2018 . There is a 19 old cashier there and has been left alone multiple times and we carry beer and wine. Many times the employees can not take there lunches or management dose not tell them too.iyems from vendors have been took home and damages.

Brought the Phone this past summer has been working no problems what so ever but I brought a new minutes card at the first of the month and last week my phone stopped working because the Dollar general that I got the phone from no longer sells this phone now I do not have a phone and I wasted $35.00 dollars for the card and what ever I paid for the phone. What can I do I got this phone because it worked everywhere for me and I have my handicapped niece that I have Guardianship of who is handicapped and is in a wheelchair that was why I got this phone it worked anywhere and everywhere but now I have nothing, can you please help me I need a phone if for nothing else when I have my niece with me.

Every time I go to dollar general in port richey florida locations there is always a longer then usual wait time for me and I will no longer be going to the general until the customer service improves. First the register has zero counter space for people with items in their hands that think it will be fast but it never is. There is always one person working and they could care less about opening up a register when the lines get long like the other good stores do. Last two times I was held up waiting for manager to take something off with their key as apparently the cashiers can not do this simple task. Make the counter longer and improve wait times or I will not never be back, family dollar seems to have better service.

Information. I am trying to see if dollars general would donate to feeling the less fortunate for thanksgiving but am unable to get a hold of anyone. The people at the store would not give me any information on how to contact anyone to ask about donations and then I try to put in [protected]@dollargeneral and nothing. So maybe this way I can get some attention
Hello to feed the less fortunate is a wonderful thing and I just can't accept that dollar general wouldn't want to donate in some way thank you

I recently went to Negaunee DG in Michigan, where I always go, and noticed a new hire. She was very nice at first but as the checking out proceeded, she was a little hostile. She was also not very nice to fellow employees, as she was bossing them around very harshly. I also don't know her stance; possibly could be in a manager stance. I guess it could be the stress but I do hope she will ease out as the job goes on. Thank you!

the label on the shelf said buy one get 50% off the other, so I brought 4 to the register, the cashier said he had to check with Management, and they said its expired and they wont honor it.

I didn't see any dates saying it was expired and it was stuck to the shelf, so I would of had to have glasses and a magnifier to know it was expired.

Anyway I didn't buy all four. But I believe that should not be tolerated by the customer, especially on how much I spend there.

Well I told my boss before I started working their that I can't work fridays and she said that is fine and after a week goes by i get put on for Friday and I told her I can't work fridays so I text her to let her know that I can't go in Friday and she's like you never told me that even though I did so I told her I can't go in then that Friday night she changed the schedule so that I would be working saturday morning and Sunday morning even though I usually work sunday nights and Monday nights and the boss or anyone that is a manger didn't text me or anything so they [censored]ed me over and made me feel bad cause I didn't go in Friday night and I'm a student in HS

I just feel like this store manager is unfair to her employees. Every time I go to this store she's either gone or outside smoking. Her employees won't talk to Asa due to in the past an employee tried to talk to Albert and he told Angela the employees name and she then retaliated by cutting hours. My spouse is one of her employees and I tell her that they need to contact Asa and tell him everything but they're all too scared that she will cut their hours and treat them worse. I have also been told that she will pay with a check but not put it in the deposit until she has that money in her account. She will damage product just so she can pay half price for it. Every Saturday she has to work she will make an excuse as to why she can't come in and will leave that LSA by themselves. When they have items that are pennied she will say she's taking them to donate them and will take them home instead. I'm hoping that someone could investigate these situations and get them resolved. I just feel like if my spouse has to be at work to actually get paid then Angela should have to work her 40 hours to get her pay which she may work half of those hours each week. If this doesn't put up a red flag on her then I guess my next solution is to contact the labor board and see if they can help. Thank you for your time! Please look into this and don't just ignore it! My spouse loves her job but is stressed to the max working under Angela.