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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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J
7:11 pm EDT

Dollar General store security

on Friday 16 Jun2018 I went to dollar general at 2429 Frederick Ave. looking for some tiki oil. I entered the store walked down the aisle I usually purchase it from every week and there was none. the cashier who works there as I was walking back down the aisle asked if she could help me, I said yes I'm loking for tiki oil, she said its out of season so we probably wont be getting any more, I replied I guess I have to make the long trip to home depot or wal mart. As I was leaving the store the security guard in plain cloth walked in front of me turned around and grabbed my pocket saying what do you have in your pocket. I said everything in my pocket is what I came in here with. I don't like being accused of stealing ive worked on my job 26 years and have no reason to steal. I didn't touch anything on any shelf, I never went in or out my pocket. so why do you allow your security personal to just grab and touch people for no reason. was it a sexual assault because if you look at your own video it would seem he his grabbing my penis. you have cameras and voice recordings within your store there so review your tapes and take appropriate actions. I have been shopping there since that store opened, review your tapes and see if I have ever even attempted to steal anything. before you hire security you should make sure they are fully trained for him to accuse me of stealing watch video of him he probably is the one stealing

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6:09 pm EDT

Dollar General customer service

I was shopping in your Dollar General store in Tchula, MS on Saturday, August 4, 2018 trying to use my digital coupons with my transaction. The first issue is that you have registers that do not print receipts; therefore any questions about the transaction cannot be discussed. I made a transaction and was asking the cashier who was extremely helpful about the instant $2.00 when you purchase $12.00 of Febreze products. She could not tell if the amount came off my transaction so she proceeded to call the Manager, Abdel Kader . The manager verified that the promotion was going on by checking the signage near the product, but he refuse to give me the discount. I proceeded to make another transaction buying the same items and once again he could not explain what discounts I received prior to me paying. He then moved me to another register where I made my final transaction and once again he could not explain what discounts I received prior to getting the receipt. I then said I would contact corporate about the issues and he started talking loud and unprofessional to me. I told him to bring his voice down and he said he would not. He made reference that I had received some discounts and that should be enough. Once again I asked him to lower his voice because there were other customers in the store. As a manager you should be able to explain the discounts and any problem that should arise in the store. The customers are the one who make it possible for the store to stay open. I shop at many Dollar Generals throughout my travel, but to come to my hometown and be treated with such disrespect. This Manager is in need of customer service training. Abdel Kader is an ignorant Manager.

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J
5:16 pm EDT
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Dollar General no air conditioning

I just came out of your store number 4132 they do not have any air-conditioning the staff is suffering that customers are suffering your candy is melting it's a damn shame because I heard it was called in this morning please do something about there's a SAP and I want an answer shame on you in this heat .
Apparently I have to put more on here it won't get noticed this is ridiculous one sentence of a complaint should do it something needs to be done and I want an answer my email is [protected]@sbcglobal.net. I'm only sorry I got here after hours to reach you

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C
3:31 pm EDT

Dollar General employee rude and disrespectful

Location: W Bay and Tuten St. Savannah Georgia

Employee: Tasha and Another Afro American Lady both employees have been extremely rude and disrespectful to customers. I had a incident yesterday 8/9/18 approximately 4pm... I walked into the the store with my 25 yr old daughter to shop. As soon as we walked in we heard WELCOME TO DOLLAR GENERAL... MY daughter said hello... Then the cashiers said it again as if we didn't respond. Greeted with attitude. I said hello again. Then the 2 of them said out loud in front of other customers. THEY NASTY! so I stepped back out the aisle and said who's nasty? No response. Today approximately 4pm I walk in to make a purchase. As I was in the line to pay for my item a lady customer WALKED in. Immediately the cashier yells WATCH HER in front of a line full of customers. The lady responded WHO ME? the short cashier responded ya you! The lady said for what? The cashier started threatening the lady and told her. THIS IS MY STORE I DO WHAT I WANT! First of that is unprofessional behavior secondly it was embarrassing and rude. I just moved here in walking distance from this store. 2 incidents I witnessed in less than 2 days is too many. Something needs to be done about both of them. They act as if they want to intimate people as they enter and exit the store.

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2:38 pm EDT

Dollar General cashier rude and untrained

I visited one of your Dollar General stores in Yukon, Oklahoma, located at 9825 SW 15th Street (SW 15th St and Morgan Road) on August 8, 2018. The cashier was rude and impatient from the onset and didn't know how to do the advertised 11% veterans discount (11% veterans discount offered in the sale guide for August 8th only). I tried to show her on my calculator what 11% of the total was and she rudely dismissed me (she didn't have a calculator of her own to use). She said she knew how to do 10%, but not 11%. I said, in that case drop the zero from the 10% to get the 1% and add that answer to the 10% amount to get the total discount. She said "What? I don't understand that!" Moving on, I then showed her (cashier) on my cell phone I had a DG coupon. She said "Why are you showing me that, I can't do anything with that! I had never used a DG coupon before. She said type in your phone number which I did, and the coupon was there. I then gave her my Oklahoma sales tax exempt card (I am a 100% service connected disabled veteran due to a traumatic brain injury while in the service). At this point she got extremely flustered and started huffing and puffing and growing impatient with me. Anyway, she told me the total, but the sales tax was still on the total and the coupon and 11% veterans discount weren't applied. She tried it again, but the veterans discount still didn't get applied. When I informed her of that she went unhinged. She gruffly and loudly informed me that she didn't know how to do all of that and I wouldn't be able to get the veterans discount, and that she had other customers in line. That's the whole reason I went on that specific day, to get the veterans discount. So I left without purchasing anything. I get it that 100% disabled veterans in Oklahoma require a little more time and effort at check out due to the sales tax exemption and veterans discount (when offered), but I think I earned that extra effort.

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Burnt by Wachovia
Atlanta, US
Aug 09, 2018 3:59 pm EDT

obviously you wouldn't know cause you don't have a brain at all!

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J
1:35 pm EDT

Dollar General very bad customer service

I was a customer at dollar general for years before last night. A cashier who was working their short changed me 19.63. I gave her two twenties and she said i gave her twenty-one dollars. She called her manger which was very rude and did not believe meeven though there were customers who saw transaction. The cashier was also rude. I would not leave the store until I got my money and after waitng thirty more minutes they finally saw their error and gave me my money. I will notbe shopping there anymore. I have spent countless amounts of money there because the customer service was great. It will be out my way but i will go to another county to do my shopping. No more dollar generals for me only Fred's. The other customers who were there that night also agreed to boycott the store. Managment and clerk situation needs to be handled.

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Chris1977
, US
Aug 09, 2018 3:36 pm EDT

It was an honest mistake. Geez!

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K
10:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General store issue

I have reported a problem with bugs in the Purina Cat Chow before. This happened several years ago where I found bugs inside the bags TWICE. It is still an issue years later.

I told the store Manager that I saw what looked like a spider web around the Purina Indoor dry food and told him of my prior experience He really wasn't interested but I persisted. He had an employee go back to the area to check it out finally..just to appease me (it seemed) so I would free up the line.

I went in there again deliberately looking for cat chow and on the side of the small bag, these bugs were attached.. I had already seen them flying about..they look a little like moths. I was out of cat food that day and I navigated around a closed bridge to get to this store for this purpose only. I told the same guy an showed him the bag..he dismissed it as "oh, that's only..." whatever bug he called it.

Why am I writing you? I am not going to buy a bag of cat food knowingly with bugs inside. Its not safe and furthermore the cats wouldn't eat it if I did, I ended up going to two more stores..one was out and the other had it.

The problem is that the bugs are not being seen about or the shelves cleaned.. Those webs I spoke of had to have been there a little while and that later trip told me the bugs are out of control. Years ago I was told it was a problem in the warehouse.. but recently I was told there is no warehouse..so I don't know what to think.

If they will not be carrying the cat food, I will stop going there. But..I was completely dismissed about this problem and that's the second time. I'm not thrilled about this issue and I really didn't want to have to report it..but it seems it won't change unless I do.

Store #09257 This happened last on 8.7.18... The young lady at the check out was very kind..the manager almost laughs in my face. I am not joking. I bought a couple of items I needed I spite of him.

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6:52 am EDT
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Dollar General assistant manager ashley curry

On Wed Aug 8 2018, your assistant manager with customers in the store started loudly trash talking a person who wasn't in store to another customer. The customer politely told her wasn't place. Ashley (had to ask last name) the proceeded to continue trying trash talk person getting louder. This is not first time this has happened with ashley in your store. At any given time I've been in there and seen her just sitting behind register and someone else had to come from back of store to wait on myself and a friend when we bought cell phones. She is so negative that my friends and I would rather go across town to other dollar general if she is working. I can honestly say there has not been one time I've had a positive experience in your store while she has been working. She is downright rude at times. Not way I feel someone in customer service management should be acting. And if this is how u choose to have your franchise represented then I will have no other choice but to shop elsewhere. Thank you for your time in this matter.

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Wiscogirl87
, US
Sep 11, 2018 10:06 pm EDT

The girl obvisously didnt know her rights bc we dont have to give you our last names at any employer. All you need to know is the first name. And some places have the name or cashier number on the receipt. I mean do you really think theres more than one Ashley there. Regardless you remind me of those people on youtube with ur phone out and cam on demanding a last name .

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C
8:58 pm EDT

Dollar General wrongful termination

There is a good friend of mine that got terminated recently because of some trumped up allegations of him being abusive to a customer. My friend is one of the most kind hearted gentle people I know and he would never be abusive to anybody. He does have a disability being a diabetic and at times it can cloud his judgment. If he forgets to take his meds and his sugar level drops really low, there's times he may do or say something without realizing it and you want to let him go because of it. I won't mention his name or which store he worked at but I hope justice is done. Everybody deserves a second chance.

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5:09 pm EDT
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Dollar General all products or lack thereof.

Covington, IN. How do I say this nicely? I live next door to this store. Shelves are always empty. Go in with a small 5-6 item list, lucky to come out with 1 item. Why don't you fire all employees, empty store(shouldn't be hard mostly empty already), burn it down, and start over. And that is me being nice. This problem has continued for 3+yrs. I can find 3 other stores within 30 miles that do NOT seem to have this same problem. Thoroughly disgusted with DGCORP.

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Chris1977
, US
Aug 09, 2018 7:17 am EDT

You do realize if that DG burns down that your house would likely catch fire too. JS.

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R
12:47 pm EDT

Dollar General racially profiled

So I came to you guys store as
I always have since moving over here
May have been the first time
With her working or not period
I came there for the deals on dog food
Period to save money there
Just bought a fan like
Two weeks prior anyway
Yesterday August 7th 2018
Around like to think 10ish AM
I walked in in search of the dog food aisle and I found it
Still haven't figured out where everything is seeing as haven't been there as much YET So
I get to then dog food aisle and
I try to be a smart shopper so I scan up and down to see the deals
Aside from price the size at which it comes out and
I'm looking and notice someone down at the other end of the store same aisle just staring so
I look and look away and look again she continues to just stare so
I laugh thinking In my head
Never been in this situation and knowing that her racial tensions going on that this might be one of them so I ask what are you staring at and she proceeds to say You and I laugh asking why
You think I'm stealing
she SAYS YES I DO
So I'm just like wow
Trying to go back to what I was doing but couldn't keep a clear focus due to what had just transpired
Decided to not to buy
The dog food because that to me would supper some I don't approve of so
As I make my way out
Searching through
Other aisles
SHe pops back up again and
Stares some more so I ask
Why do you think I'm stealing and
She said LOOK HOW YOU DRESS And
I said wow that is racist
This is something people
Now a days would record but
I'm not after none of that
Just disgusted
Mind you just came from
StVincet DePaul
Was wearing some cargo pants and like little bummy jacket
Due to the rain
Hair lil fuzzy was going to take it out so as I leave out
I ask for her name
She tells me "cottie" yours and
I ask again thinking maybe just making it up also wasn't to come we first time she repeated the same line
And after I asked
How does she spell it
And didn't ask for my name
That time so
I said as I walked out
You can look at the damn cameras to see if I'm stealing
I decided to go higher up thinking just at the store wouldn't be enough
Sure things wouldn't change so yes this is me trying to make
A stand

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J
10:44 am EDT

Dollar General customer service

The Dollar General in Morristown Indiana constantly closes early. On more than one occasion I have gone to Dollar General long before 10pm and they were already closed. Last night they closed by 9:30pm because the employees "wanted to go home early." You never know how late the store will actually be open. The manager is rude and always complaining about working there.

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WiscogirI87
, US
Sep 11, 2018 10:43 pm EDT

To you customers that keep complaining. You better not do it at my store. I had an issue with a customer. I the LP that they were stealing. I had to place batteries in their bag myself to make them look guilty. The best part of all of this was I got a gift card for catching the thief.

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Wiscogirl87
, US
Sep 11, 2018 10:10 pm EDT

Its called being short staffed and working to death. Im pregnant and have to work more than 40 hrs a week bc our town is small and everyone would rather work at factories. You people have no idea how overworked we are but still cant help but complain over an hr to 30 mins of closing early.

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C
9:12 pm EDT

Dollar General unethical behavior

On Tuesday August 7th 2018 at 8:45 PM at me and my husband went to this store O3016 Howland Blvd.Deltona, FL 32725 . The Manager was very rude and uncooperative . The cashier was having trouble with the DG Coupons she call him and told she has been having issues before with the coupons He came and told us that it was nothing he can do about it . He di not even check or tried to assist us or the cashier therefore we left without the merchandise that it was more than 50. 00 Dollars. Very disappointment as we are new costumers just recently moved

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5:08 pm EDT
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Dollar General clutter and uncleanliness in store!

I live in a small town in Chestertown NY 12817 where they have just built a dollar general store within the last year or so. I visit the store once or twice a week to get necessity's. The past two months in the store it has been messy and cluttered. They have stocking carts with boxes and such at the end of isle. This is all the time not just here and there. It is unsafe and a hazzarde to customers. I have mentioned it to employee's quiet a few times and nothing ever changes. Also the store in unkept, there are things out of place, unstocked, and kinda thrown anywhere. I am complaining because I'm trying to help this location. I enjoy your products and was so excited to have this dollar general come to our location but I do hope with moving forward things improve. Thank you for taking the time.

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3:03 pm EDT

Dollar General poor management and wrongful termination

I do not like people that bully, intimidate or descriminate, especially in a work or school environment.

Dollar General on Swan Lake Rd in Bossier city, Louisiana has a manager, and district manager that are very unprofessional, descriminate you, hostile and generally disgusting.

People don't always get along and instead of completing a transfer that was already requested and almost completed, the store manager chose to become hostile over a period of 2 weeks, involve employees in those hostilities, attempted to falsify paperwork to hurt the employee, and with Paul, the district manager, blocked the transfer and ended up firing the employee.

There are many more details however, this store on Swan Lake will not survive if they continue in their current management. The turn over rate is incredible, approximately 10 people in a months time, an assistant manager that left due to the same victimization, and customers (friends and parents of my soccer family) complaining about service, products and cleanliness.

The manager and district manager do not need to lose their jobs, rather be retrained and held accountable by their company and the community they serve.

No one should be forced to be work in a hostile work environment (hence military should be respected as they must), be descriminated against, or have a manager ignore health and safety risk reporting.

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Big sis
, US
Aug 08, 2018 3:53 pm EDT
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I agree also. I know of several Dollar General store managers and the District Manager was so hateful, arrogant and disrespectful to not only them but other employees also that DG has lost a lot of good employees and customers.

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D
8:55 am EDT

Dollar General live animals in the store

They have cats walking around in the store and They let people have small dogs in the shopping cart and they are not service dogs this is putting hair on food and stuff you buy from this store this I have just see at this dollar general store 5087 w us highway 90 Lake city fl 32055 and I have been in other dollar stores and have not seen this I hope this will be fixed

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8:24 am EDT

Dollar General manager shelie king

i think you should look in the manager of the Tipton Iowa store she is very rude I also know she is helping her self to a lot of products in this store if there is something she wants to purchase she will hold it in her office till it pennys out then she gets it for free. I went to her garage sale she had lots of products from her store from purses to shampoo. just thought you should be aware of what she is doing

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Sheliew
, US
Aug 30, 2018 12:36 pm EDT

Excuse me i paid for those purses years ago. And i dont hold [censored] in my office til they go a penny. And if I'm so rude then dont come back to my store.

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Chris1977
, US
Aug 07, 2018 11:00 pm EDT

You're pretty dumb. You must work at a DG to know if something pennies out. And if she's paying a penny per item, she's not getting it for free. JS.

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L
5:30 pm EDT

Dollar General cleanliness/clutter

I used to shop at Dollar General all of the time, but I stopped because the store has became very dirty. The floor is disgustingly dirty. The products are always out of order. The aisles are always cluttered with huge delivery boxes and items that has fallen from the shelves. The parking lot needs sweeping and the trash cans are over flowing must of the time. There is never enough cashier. The store really needs a lot of Tender Loving Care. Please handle this matter.

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Jerry Fincher
, US
Aug 08, 2018 4:53 pm EDT
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Same situation in Covington, Indiana

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L
5:17 pm EDT
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Dollar General all of their canned foods

Recently I bought a jar of Nutella from a dollar general up the street from my house and I didn't think to look at the expiration date until after having a taste of it. The Nutella expired last year of August 17th. I think this is a problem because it's unhealthy and absolutely disgusting. I'm sure that all their other products, whether it be canned, jarred, or boxed, are all expired as well.
This is the address: 3938 N Illinois St, Indianapolis, IN 46208

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2:17 pm EDT

Dollar General employees

You need to check on this store Dollar General Beaver Ohio. All the employees are rude with exception of one Violet. You have one working there the very short lady that never smiles and never has anything good to say and she that treats people very rude when using a food card. After reading all these other complaints I doubt anything will be done but I did get it off my chest I guess.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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