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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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K
11:23 am EST

Dollar General bachs maple nut candy

Just got home from store, opened the bag of candy and it was hard as a rock. Not edible at all. Happened to check exp. and it was expired 2 months ago! Are you usually a store in the habit of selling out dated items. I have actually bought VERY moldy shredded cheese before also, but never complained. As this has been a 4th occurrence I am starting to get a little perturbed. Is there anything you can do to promote the checking of expired items and at least get them off the shelfs and out of your coolers? My son is extremely allergic to Penacillin and would go into anafallectic shock had he eaten that Moldy Cheese...I am very lucky I seen it.

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K
3:28 pm EST

Dollar General service

The Dollar General in Cross Anchor SC going towards Union SC on Saturday March 4 2017 was awful! There was at least 20 people in line to check out about 4 pm with no help in site! Finally someone attempted to open another revisited and couldn't ! She finally asked for help and was told she couldn't help her because she was the manager! The one having the trouble was the manager! Finally I along with a couple others put my stuff down and left. It just wasn't worth it. Please make sure that capable people are working during busy times. We all have places to be.
Thank you
Krista Wix

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8:42 am EST
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Dollar General digital coupons

2/27/17 13:21:[protected]
&
2/25/17 11:41:[protected]

I updated my profile with my new phone # [protected], however when I entered it for my digital coupons it didn't work. I spent a lot of time researching the flyers & digital coupons. I would like a refund for the amount of money I lost due to these incidents.

Thank you in advance for your help.

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4:13 pm EST

Dollar General management

My daughter was working there and treated terribly. My father passed away 3 weeks ago and they wouldn't even give her bereavement. Her assistant manager told her to look for a bus route to bring her to work then she is told she doesn't even know how to do the job. Absolutely ridiculous for someone to be treated that way. I will call and message e eryday til something is down with Becky and Jersey. Store 11543

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B
5:26 pm EST
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Dollar General dh home slider storage bags

I just went to the Dollars Store in Noel Missouri today and bought some freezer bags and storage bag. I bought your store brand. Here is the bar code number. [protected]. Here is the number stamp on the box [protected]. I got picture if I had a way to send it to you. Here my problem is I pull one bag out use it then I pull out another bag it had a dried up cockroach in the bag. I don't know if there any more. But that about made me throw up

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S
10:05 am EST

Dollar General rude cashier

Hello My name is Shannon Trimble. I recently went to the Dollar General off of Belcher and Coachman next to Tommy's Produce last week sometime. I was there with my 5 yr old. My 5 yr old wanted to hold her Capri box to the line. When we went in line I told my daughter to put it on the counter, because i knew it was a bit heavy for her There was a customer paying in front of us, The cashier told my daughter and i in a rude manner, Just wait i'll be with you in a minute. I told the woman "That box was too heavy for her so i told he to put it up on the counter, I know to wait"
When it was our turn t be checked out, the first thing she told my daughter or said anything at all was "I can tell you didn't brush your hair" To my daughter!. I was shocked . She said it again. "You didn't brush your hair did you"? I wanted to say something but i didn't. Then I come home and notice I was missing one Item. My Campbells Chicken and Dumpling soup. I called for 3 days and it kept going to voicemail. I had no vehicle to get there my husband had it. I finally reached them just today. I asked her if there's a can of soup there on the counter. She just tells me to come in with my receipt. I asked her if she could at least look on the counter for me whole im on the phone with her. She told me to just come in and talk to the manager. She wouldn't even look for me while on the phone with me . Im just very disappointed with the customer service there. I don't have my receipt, even if i did how can i prove that it was left there in a bag. I know I'm out of my money for the Soup. This is not even about the money it's really about how Unprofessional they were and what she said to my daughter, I felt bad for my daughter that she told her that. My daughter asked me when we got to the car. Mommy' why did that lady tell me i didn't brush my hair?" I apologized to my daughter for her comment. I dont know if I spoke with the same person on the phone who rang me up and told my daughter about he hair or not. Almost seemed like it because of her attitude. I reuse to go back there again. It's a shame because that store is mins from my house and I love Dollar General. I just moved here . That was my first time in there and I had to experience that.

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Z
5:53 am EST

Dollar General dollar general service is terrible!

I went to Dollar General store and was very disappointed with their service. Or should I say - no service? I had some questions regarding the product I wanted to buy there was no one who could help me. It seemed like Dollar General employees were busy with doing nothing. There was a lady (Dollar General staff) and I asked her for help but she was talking on the phone and told me to ask someone else. It was not a phone call regarding work, and according to what I heard it was just a about private life conversation. Are you kidding me? Work is not a place for that kind of stuff!
Dollar General your service is poor, terrible and unprofessional. I will not buy from you!

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A
9:16 pm EST

Dollar General store closing at 9:47 pm

I went to enter Bryan Station Dollar General in Lexington Ky, 40505 at 9:47 pm to make a purchase and was refused service because they were closing and they are supposed to stay open til 10 pm. This was very inconvenient for me, especially since I had arrived 13 minutes before closing is supposed to be. I work in customer service and would never refuse a customer even if it were 1 minute til closing. This was very unprofessional and rude, don't think I will return, I may take my money to Family Dollar.

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pobarjenkins
Minneapolis, US
Feb 23, 2017 2:29 am EST
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"I work in customer service and would never refuse a customer even if it were 1 minute til closing." If you work in customer service you must also understand that people coming in one minute before closing are selfish, obnoxious individuals who are usually hated by 99% of the staff.

ComplaintsBoard
D
11:09 am EST

Dollar General no services

Every time I go in this store, you have to go thru the whole store to get anyone to check you out. Sorry customer service! I work in customer service and I would terminate anyone giving this kind of poor customer service. Get a bell! At least let customers have a bell to tap so employees can know when they have a customer even though they probably don't use one because it bothers them to hear that bell. It's not about them! It's about the customer!

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CalmYourTits
, US
Mar 24, 2017 10:50 pm EDT

No, it's because the company can't be bothered to actually put money into their stores. I know a store who is practically holding their door together with tape for the past 2 years and get no response when they put requests in for the company to come fix it.
Also DG is pretty much a jack of all trade store if you work there. So no, a cashier isn't going to be standing at the register all day doing nothing but waiting for people to come up. They'd get fired for that. They have to be doing something, whether that be helping customers on the floor, helping to stock nearby, putting back unwanted items, helping to straighten and clean the store. So if you have an issue with that then you need to take that up with the company not the employees.

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M
8:48 pm EST

Dollar General assistant manager

My transaction total rang up to $80. and some change. Assistant manager had to make a price correction on a sale item that totaled $5.25. I also had a $5 off coupon. New total was $72.21. I asked why it was not $10.25 off and the assistant manager told me the total was correct. Argued with me in front of other customers. Proceeded to say "I didn't see the total so I don't know if it was really $80." The cashier even told him it was $80 even and some change. I asked if he was accusing me of lying? He said "well, I didn't see it" I asked if he was accusing me and his cashier of lying when she had told him the previous amount. He again said "I didn't see it so I can't do anything about it". I am sick of being mistreated by your employees. I am only trying to get the discounts your store advertises and they act like it comes out of their paycheck. He even removed the sale sign from the shelf of the men's underwear that had to have the price correction. DO NOT SHOP AT THE DOLLAR GENERAL IN LEOMA, TN! I even had another shopper tell me they had removed items from her shopping cart once they started ringing her up because they had rang up for a penny!This is against your own policies. I have never heard your employees argue with men about anything. If a man complains, they correct it and apologize. They consistently mistreat women and they consistently make pricing errors. The assistant manager was very rude and I have witnesses that he made remarks about me after I left the store. I have contacted the Better Business Bureau about this particular store and I will encourage my family and friends to shop at other places.

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CalmYourTits
, US
Mar 24, 2017 11:03 pm EDT

Only they're not allowed to sell items that ring up for a penny. Technically, they're supposed to constantly be on the look out for anything that rings up as a penny and throw it away.
And yes they're supposed to pull ads that aren't coming up properly because it's technically false advertisement. If someone reads the ad in their pamphlet then yes, they'll do a price override. But removing it in store is what they're supposed to do or else they have customers cursing them out for 'scamming them out of money' even if the employee explains that they'll get someone to fix the price for them.
Also actually ### off because no it's not the employees that set the prices. They don't go around to each individual item and determine how much it is nor do they set prices in the register. That's on corporate. So any ### ups are because of an error in the system not the employee, and they usually do what they can to fix it. And hell, I wouldn't be surprised if other customers made remarks about you if your attitude to the employees were anything like this post. Cause I certainly would if I was standing in line behind you and you went off like this.

ComplaintsBoard
T
4:35 pm EST

Dollar General cigarettes

To whom it may concern,
I would like to lodge a formal complaint against the employees and the store located at 7710 Highway 9, Inman, SC 29349. For approximately 15 months, my uncle and I have been daily customers and patrons of the above store. We go into the store at the same time each day and spend approximately $20 a day at this store.
In the past, we have encounter minor problems. We have always spoke with the manager and expressed our concerns kindly.
However, approximately every 3 months not enough Eagle cigarettes are ordered. Each employee knows us by sight and asked if we need the particular cigarettes that we smoke. We, only, buy the Eagle cigarettes at this store. This is the brand that we smoke.
This problem has occurred again. It is felt by my uncle and myself that as loyal customers we are not valued. The same employee, Edward, has not ordered enough. He knows we will purchase approximately 2 cartons of these Eagle cigarettes a week. Please note we both smoke Eagle orange cigarettes.
Please handle this situation promptly. It is not our wish to take our business elsewhere.
Thank you,
Teresa L. Porter

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CalmYourTits
, US
Mar 24, 2017 11:07 pm EDT

Only the employees don't order anything in the store other than things that are used in the store like bags, lights, shelving, and the like.
They can do counts of what is and isn't in stock for both merchandise and cigs, but other than that it's out of their control.
And if an employee tells you otherwise then they're lying.

ComplaintsBoard
A
1:25 am EST

Dollar General rude employees

2/13/17 i went shop at local dollar general (cowpens sc) and the staff was very rude to me. they demanded i leave my purse at front by the store by register. when i refused, they were really hateful! they could've stole something out of that purse. i don't trust them. an employee there was flirting with my husband and tried to rip me off. so this is not the first time this has happened. they only got one manager and she's the good one but she's never there! these toothless, uneducated have bad attitudes and complain about their jobs and they only make $9 an hour. if they don't like it, they ought to go back to school and get educations. they even banned me from the store because of this! i've got every right to carry my purse in there. these employees do steal! These employees who were so rude to me ought to be fired! thank you.

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J
2:55 pm EST

Dollar General manger

I went to the dollar general in summer shade ky store 11626 and the manger briana gray is always out side smoking right by the door and I have also notes that her and the employee travis has something going on hes always blowing kisses and I have seen him smack her butt and I don't think that should be going on in a work place. I also know that on jan 11 at around 945 that night she had to a guy in the bathroom and was in there with him for a while I don't think that sex should be going on at a work place just look at the cameras and your get all the info on this if you all think I'm wrong I think that store need new management and it needs new employees to if that's how they are going to act in a work place.

thanks again

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T
2:58 pm EST

Dollar General store disarray, looks awful!

This store is in total disarray, I'm so embarrassed to for our small town. I would like to know where the store manager is? Who would let a brand new store get like this, it's obvious the manager of the store is clearly not doing there job. I went back today thinking I was over charged, I talked to one of the girls that worked there and she showed me the sign for the sale items, but you can't tell because of products not being put in the right space, there are toys on the floor, some shelves empty, others with stuff all over the place. I would love to take pictures and send them to your corporate office, this store is about a year old, it's embarrassing, not going back until someone cleans it up and much needed organization is done. I'm not the only person in our small town that is complaining! Not Good. Thank you for your consideration in this matter.

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K
9:02 am EST

Dollar General unethical behavior/poor management

2/11/17 complaint on store manager name tag said (david)very unprofessional an rude.Grand opening in lerona, wv .They were giving out 50 10$ gift cards, but when arrived no one was giving them out, i had to ask assistant manage for them an the manager had them behind the counter with him at the register an no one was getting them like he was keeping for himself or others that he wanted to have them.The assistant manager ask him about it he didnt seem very happy about giving me one an im sure others in line ask for them too cause they didnt have one either.It ust seems like the assistant manager should be managing the store, he was very greeting an helpful to all, but not the manager.The cashier was very greeting too.

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D
9:04 pm EST
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Dollar General manager does not care and will not help anyone

You need to hire a new manager at Medicine Lodge, Kansas store
she just walks around with a frown on her face and will not help
anyone if line is long to check out she does not care-also need to hire GOOD cashiers some do not even know how to check anyone out lines are always way too long and shelves not stocked Please hire a New Manager everyone in town complaining about her

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3:51 pm EST

Dollar General manager

A manager at your 14th street location named pat used the n word and obscene language on the phone while in her "office" several people overheard her conversation and walked out. I shop here regularly and this is the 3rd time she has acted unprofessional while on her phone yelling and cursing I sincerely hope you take action or I will bring her racist language to the attention of the local naacp and have the news involved.

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A
11:49 am EST

Dollar General manager

Once again I go to the dollar general and the "manager" is outside smoking. And within five feet of the door as usual. Every time we go here I have to bring my son inhaler because the manager is always outside smoking. I don't know how it seems like anytime we go she is outside. It's either a coincidence or she smokes a while lot. Most companies only give smoke breaks at lunch unless the person is working many hours. I never see the other workers outside much and it seems like if they are it's their lunch and they are sitting in the bench outside. But you can tell this woman is just running outside to smoke so she stays close to the door. But this is the example she is setting for the other employees and it doesn't seem very professional. The customer service is not what it used to be. Last time this woman rang me up she was on the store phone takking to either her husband or boyfriend it sounded like. You could most definitely tell it was not a business call. Managers should for one be held at a higher standard than regular employees and two how can she tell her employees to follow company rules if she doesn't do the same? But back to the main problem. My son should not have to take his inhaler with him to go to the store because we have to walk through a cloud of smoke to go inside. I think we will start going to the store up the road because this one is just not professional anymore.

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10:10 pm EST

Dollar General cashier, jessica

I went to the DG and had a coupon for $5 off $5.01 purchase. As I was there, I noticed that the other cashier, Jessica, was waiting on a customer with buggies of Tide. As she was checking this person out, I noticed she was only paying about 18 cents per transaction. Later discovered that the girl she was checking out was her girlfriend, Abby. I found this to be an ethics issue since she shouldn't have been waiting on her at all. Also, found it disturbing that she told me I wasn't allowed to do another transaction and use my digital coupon, since she was clearly allowing her girlfriend to do numerous transactions.
I feel as though this kind of behavior is and could lead to other issues with the products in your store.

Store #17120
Staffordsville, KY 41256
2017-02-04. 15:45:13. [protected]

I've included the store # and time of my transaction so you will know exactly when to go back on your cameras to see what was going on.

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2:10 pm EST
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Dollar General trashy, tall weeds, nasty.

Taco Bell side of intersection is mowed and weed free and landscaping is wonderful, Dollar General side looks terrible. Don't even want to enter your store because the grounds look like a dump. Not kept mowed and weeds taller than I am. There is trash dumped all over the General Dollar store intersection. Why would you want your store grounds to look this way? This is a brand new store and is nice inside. I am so disappointed how the grounds look like a dump. Hooray for Taco Bell grounds and care of their side of the intersection.! Thank you.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Dollar General contacts

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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