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Dollar General
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1.2 3833 Reviews

Dollar General Complaints Summary

189 Resolved
3637 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3833

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Newest Dollar General reviews & complaints

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10:12 pm EDT
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Dollar General customer safety

Hi! I am huge Dollar General shopper its always easy for me as mom to run in and grab what I need. Today unfortunately I had a horrible experience at one of the Dollar General Store. I just moved and stopped by for the first time at this particular Dollar General Store off Parvin rd. KCMO. Drama was going on in the store that was not clear to me and I only seen two employees, one at cash register and the other I seen and watched her stand in front of the entrance and exit door inside, facing the store. I herd her tell her fellow employee that she was going to stand there so that he can't leave. I did not know what was going on but I felt very unsafe and I watched the employee who was standing in front of the exit and entrance door; lock and unlock the door as customers were coming and going. My anxiety hit me hard and I almost had a panic attack. I was taught to lock them out not in. I was able to leave and as soon as I did the police had arrived . I don't think the employees there are educated to know what to do in a situation like I experienced today . I am very unhappy disappointed with my visit to this Dollar General which is less then half a mile from my new home. I rather drive 35 miles to the Dollar General store where I use to live the employees are always welcoming and helpful, it's clean and I feel safe there!

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8:22 pm EDT

Dollar General employees & store

You can go to this store at any time and you will find shelves always empty and boxes out in the isles waiting to be unpacked. You have to fight around boxes to make it down the isles. I have had to dig in boxes to get what I need. And this is not a one time thing. This has been going on for years. Tonight, I went in at 7:10 I grabbed a box of popcorn turned by the frozen food and saw the guy working there standing there with his phone in n one hand and a gallon of water in the other hand. I kept walking and watching him, he never stopped, I he never stopped I walked all the way till I got to the cereal Isles which he was blocking because he was watching his video, you ask how I know because when I got up to him I saw it playing and when I told him I needed cereal he hurried and turned it off but never even put his gallon of water on the shelf. I walked away, turned & he was back on it again with boxes all around him and he just sat against them. I don't know his name. He is a nice young African American, but whenever he checks you out you feel like you can't say anything to him because he always has headphones on.

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Update by Pam Lavergne Marks
Sep 23, 2018 8:35 pm EDT

I also forgot to mention that there is always trash outside all around the building. The employees are always out there smoking can’t they pick it up. Also you can never find a basket in the store and when you ask they tell you that you have to go get one somewhere outside. I am disabled, but I do it not to fight and make enemies. And since we can very seldom find what we need and it’s a shame since it is ony2 minutes from my home. But we have to pass it up and drive into town another 8 miles to another Dollar General or just go ahead and go to Super 1 or Walmart . They are closer after all.

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6:13 pm EDT

Dollar General service

I went to dollar general when I got off work today to buy my household products. I brought every I needed tissue angel soft which had a digital do 50 cents off Downy fabric softener which was $2 off. Perex laundry detergent which had a digital for $2 off then a couple more thing that didn't didn't have one everything came out to be $27 an some change which I had a $2off ten dollars that was supposed to be taking off ! I ask employee did my digital coupons come off they said yes! So I paid for my things an went home to see that none of my digital coupons came off. So I went back to the store to get see why my coupons was not working they then Gave me a refund. Then tried to ring them up again ...i put my phone number in again which is [protected]. Nothing happened the cashier replied to me I only have one clipped and I proceeded to show her the ones clipped. So she then told me there was nothing she could do. So I went to all the local ones which was two more besides them they tried an said the system must be down because we have had a few complaints about the digital coupons so I didn't buy the stuff they had digital coupons for! I was upset cuz what is the purpose of having digital coupons if they do not work. Guess I have to start shopping at family dollar

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Fed up with entitled people
, US
Sep 25, 2018 8:36 am EDT

Call tech support number is on the receipt and on website. Cashiers cannot control digital coupons. They do not have access to your account and just cause you show them your phone does not mean they magically make them come off. If they override for you great but that means when it's fixed you still get to use your coupons so you are getting the deal twice, which is not fair to others.

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5:30 pm EDT
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Dollar General sale

I went to my favorite store in Dublin, Va 24084, you have a buy 5 save 5 sale. So I bought 2 Mr Clean sprays, 1 pine sol, and 2 glade candles to meet the 5 required for the sale. Although I was not completely sure if I had the right products I followed the sales paper because there are no signs in the store.So based on what I bought my total should have been $8.00 before tax. I used 4 coupons which should have brought my total to $5.00, but some how I ended up with a total of $10.00?
When I began to check out before the cashier started to ring me up, I asked" are these the correct products for the sale?" She said she didn't know it was the first day of the sale ?!
This is not the first time sale prices were not posted for customers to easily identify in this store.
Thank you for your time
Brenda

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helpingstupid
, US
Sep 23, 2018 10:28 pm EDT

Sounds like the sale wasn't instant. It probably printed a coupon on the bottom of the receipt for next time.

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4:04 pm EDT

Dollar General store detail and display

Hi my name is Teresa Busby I was in dollar General in webb, MS. I saw a post on the gain for 95 cent and I display the cashier with my product and she claim it's 1.95 but I was going by the post the store had display. It's a such thing as false regularly use fake, inflated prices to manipulate customers into thinking the inevitable discounts are more impressive. I can get a lawyer to look into it. Because I hate being put on the spot and people looking. My contact is [protected]

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Heatherz79
, US
Sep 25, 2018 8:24 pm EDT
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It was a misprint in ad. Were advised to remove before ad was put up..

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Fed up with entitled people
, US
Sep 24, 2018 10:08 am EDT

Wonder why retail associates don't always have the most pleasant attitude, it's from dealing with people who have attitudes. Why not take the sign down had it to the cashier and say I believe this is up by mistake thought I would help out. Instead when not able to take advantage of the mistake threaten them and have an entitled meltdown. Mature!

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helpingstupid
, US
Sep 23, 2018 10:33 pm EDT

lmao how are you gonna get so bent out of shape over a dollar?

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Fed up with entitled people
, US
Sep 23, 2018 4:54 pm EDT

It is a misprint and if you did the math you would see that . The store should not have put the sign up because obviously customers cant read or do math.

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3:30 pm EDT

Dollar General customer service

On multiple occasions i have entered Waynesboro, Pa Dollar General and have been accused of theft, When I have not stole anything from said store, And has become to the point of harassment that I have been told not to enter said store location unless I'm stay by the register. I have been publicly embarrassed in front of other customers which cause an emotional breakdown and had to leave before even getting to pay for what I was going to purchase and still am not allowed in that same store.

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Fed up with entitled people
, US
Sep 23, 2018 4:56 pm EDT

Why do you keep going back. If someone falsely accused me of theft I would not step back in their store.

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Author of the review
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Brittney Roppolo
, US
Sep 23, 2018 8:09 pm EDT

I don't go back there. My husband went there one day to get things for me there and they won't let him go in because of me

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10:08 am EDT

Dollar General app

Have changed phones and can no longer use coupons! I can bring up my account and add coupons with my email and password but they will not come up on the register.
The ONLY reason for going to DG instead of Walmart is coupons if you make it impossible to use them I will no longer shop at DG. My items this morning were over $60 but I left them there and bought the same items at Walmart. Fix it.

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Fed up with entitled people
, US
Sep 23, 2018 1:39 pm EDT

You need to go in and change the phone number on your account. Digital coupons are linked to your phone number, dg is not a mind reader they don't know you changed things and you are the only one who can fix it. They have a tech support you can call to help you but THIS IS NOT AT STORE LEVEL AND THE STORE DOES NOT CONTROL IT. Don't take it out on them.

ComplaintsBoard
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9:38 pm EDT

Dollar General issue with digital coupons

I am upset I spent over $25.00 and the coupon was taken off for only $2.00. I asked the cashier if she could honor the $5.00 of $25.00 and she told me no I would lose the coupon. I asked her did it give me the $5.00 off and she said yes. I looked at the receipt and it only gave $2.00. She told me that I would loose the coupon and she could not ring it back up so I told her to void the transaction. I asked for a receipt and was told that the void was done and it takes 3 days for the money to be put back in my account. I am pissed off. I lost my $5.00 off coupon which expired today. Ididn;t get my merchandise, I have no receipt and then I have to wait 3 days for my money to be put back in my account. Can someone please call me [protected] Mrs Mitchell

Store $15115 Lem Turner Road
[protected]
Total $25.23
tran# 2841 and 2853

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Fed up with entitled people
, US
Sep 23, 2018 1:44 pm EDT

How did you void a transaction and look at the receipt. If she did a return to give money back you have the original receipt. And if she voided it there is no receipt. If your 5 dollar coupon is gone then it applied it. If it didn't its because you didn't have 25 dollars after discounts and all other coupons.

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Chris1977
, US
Sep 22, 2018 11:40 pm EDT

Total has to be $25 before tax and after all discounts are accounted for

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K
4:30 pm EDT

Dollar General digital coupon

My $5 digital coupon did not work and I specifically had enough money on me to get everything I needed based on my coupons. I am an almost daily customer and think that the rep who would not take the $5 off was unempathetic. This was sort of embarrassing as well holding up the line. If the digital coupon isn't working right, it shouldn't be an option. It's now still on my digital account for today and I needed it when I spent my money today. I'd like some sort compensation.
Krishna Couch
[protected]
223 Kennedy Lane
Rockmart, Georgia 30153

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Update by Krishna Couch
Sep 22, 2018 4:37 pm EDT

My $5 digital coupon did not work and I specifically had enough money on me to get everything I needed based on my coupons. I am an almost daily customer and think that the rep who would not take the $5 off was unempathetic. This was sort of embarrassing as well holding up the line. If the digital coupon isn't working right, it shouldn't be an option. It's now still on my digital account for today and I needed it when I spent my money today. I'd like some sort compensation.
Krishna Couch

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Fed up with entitled people
, US
Sep 23, 2018 2:20 pm EDT

You want compensated for coupons you didn't use. It is not required for stores to honor digital coupons, there is tech support for that. Some managers will but not always corporate handles digital coupons the stores cant control or see them. Sorry just because your were embarrassed doesn't means the store needs to compensate you for something that is out of their control, that would be just handing out free money to everyone who'd coupon don't work. There maybe several reasons it didn't come off your purchase take responsibility and call tech support.

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Chris1977
, US
Sep 22, 2018 11:44 pm EDT

Total before tax has to be $25 or higher. You should've got a candy bar for at least 70¢.

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helpingstupid
, US
Sep 22, 2018 8:20 pm EDT

Your subtotal before tax was under $25.

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4:17 pm EDT
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Dollar General store nasty

Dollar general store 17830 main st Blountstown, fl, is so nasty, disorganized, stock is on top of each other, caint find nothing, the pricing is off, the manager not hardly there to supervise, nobody stocking, carts, boxes in floors. Here holidays and nothing is making any sense to shop. Bathroom always out of order. Employees seem to be pulled of street. HELP !

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3:11 pm EDT
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Dollar General bad manager

The manager at store number #12875 in Pecos New Mexico her name is Rosella. She is very rude to my family and I and I'm sick of it. We have done absolutely nothing to warrent such attitude and I want something done about it or I'm contacting my lawyer.
Many times now when we have gone in there we get a cold shoulder or snobby attitude. But yet she will turn right around and be nice as can be to the next customer. There's also another woman that works there I don't know her name but she was very rude to my autistic son when he asked a question. If this keeps up I'm going to take it as far as I can and I'll have both their jobs as well as having the store shut down. I have plenty of money and a very powerful lawyer that would love nothing more than to file a suit against them. I could understand if we had done something to cause this attitude be we haven't. We have always been very polite and nice even when we are being treated this way. But enough is enough and we aren't taking anymore of it. Fix it or I will.

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Chris1977
, US
Sep 22, 2018 11:52 pm EDT

With an attitude like that, no wonder they give you the cold shoulder. Besides, don't you think the unemployment rate is bad enough without you trying to add to it. You don't need a lawyer, you need a psychologist.

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Chris1977
, US
Sep 22, 2018 11:54 pm EDT
Replying to comment of Chris1977

^Psychiatrist

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Fed up with entitled people
, US
Sep 22, 2018 3:50 pm EDT

You should call corporate because I don't believe they check this site.

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8:53 pm EDT

Dollar General lousy customer service services

Dollar General on Crawfordville Road in Tallahassee displays their hours prominently on the front door: 7am-10pm 7 days a week. However, when I pulled in before 9:30 this evening, an employee was standing in the doorway, turning people away one after the other. At least five vehicles, including mine, entered the parking lot and were waved away by her. Closing before your advertised closing time is false advertising. I guess they wanted to go home early on a Friday night. Their customer service is terrible, anyway. The cashiers are rarely at the register unless there is a line. When there is a line, it takes them about 5 to 10 minutes per customer. The line continues to wrap around until it is stretching into the Isles of the store, blocking those that are still trying to shop. When you get up to the front of the line, they are so busy talking to each other that they barely even acknowledge Your Existence other than to scan your items. Most of the time they don't even tell you your total. They just look at you and wait for the money. The only reason, and I mean the only reason, that I frequent this store is that it is 2 minutes from my home. But trust me, tonight took care of that reason as well. I will not be shopping at this store anymore, and I will make sure to tell all of my friends and family to avoid it as well.

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Fed up with entitled people
, US
Sep 22, 2018 3:44 pm EDT

Did you ask why they were closing or you just assuming because you want to complain. I'm sure there was a reason and if you took a minute to ask you would have known.

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12:29 pm EDT
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Dollar General over charged for purchase

I visited the DG in the morning on 9/20/2018. I purchased items that were on sale for buy one, get 2 free. I was overcharged and the store clerk keeps telling me that there is nothing she can do because her computer is not working. I don't understand how she can still check people out if her computer isn't working. I don't want to return my items, but I would like a refund for the over charge. I have been back to the store twice since the purchase, and is told the same thing. This sales promotion was advertised in our local newspaper. I have been to other DG for this same sale and they are giving the promotional sale prices. Please assist me with this problem.
Thank you

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10:20 am EDT

Dollar General dollar general manager and employees

I work at dollar general in Pinson Tennessee, store # 18136, and there have been some reoccurring problems with the manager Melanie Black. On more than one occasion she has come to the store off hours and she is drunk or high on something, cones to work very often high, slurred speech, tells employees we can get stuff we want or food from store and we don't have to pay for it. This goes on everyday, she also has workers working and her favorite workers get to hang with her all day doing nothing as seen in the photos below. This is Melanie Black and her "friend" worker Emily Johnson, this is a everyday thing Melanie does, if its not Emily Johnson hanging with her its her asst. Manager Kriss Vaughn, key holder Ashley Hinson and another key holder Nicole Evans. I just know this isn't right and the stealing is wrong and feel something needs to be done so I'm starting here!

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Chris1977
, US
Sep 21, 2018 9:45 pm EDT

You must be an employee there. You seem to know all those people on a first and last name basis.

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6:03 am EDT

Dollar General unethical behavior

I am writing in regards to the manager (Michael) at Dollar General 2018 W. Forrest Hill, Peoria Il.
The shopping experience my family and I had was by far the most rude I have experienced. On Thursday September 13, 2018 (approx. 2pm not actually clear on the time) my father, myself and husband bought a few items. Just flew in from Atlanta (due to a funeral) and visiting my home town was amazed to see a new Dollar General on the corner. Nonetheless, my father was purchasing some aluminum foil pans which were priced at $3, so he thought. Unfortunately, when Michael rung them up they were $3.50. As my father tried to explain to the manager the price he saw he begin to become very rude. Even to the point of saying things like "It is not my fault people put them in the wrong place", "do you want it or not", "if you don't want it then put it back". Now I'm beyond shocked because I could not believe a manager was saying these things. It was so bad the customer behind us even stated "wow, he's rude". Not to bring much attention to the incident, we just tried to get information about who was over him to no avail.
As a manager one should exhibit behaviors as friendly, acknowledgeable, patience, and positive. Remember this is someone who is leading others. Do you think this behavior is acceptable as a leader? Do you think he is representing the companies values?
I pray others do not have to experience humiliating shopping experiences as this, I also pray for the employees that work under this type of management. Since I am very fond of Dollar General and shop there frequently, I am in hopes that other managers will lead by example. My thoughts for a resolution is for your managers to be in this position to possibly have some sensitivity training.

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11:31 pm EDT
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Dollar General hours being shaved and not being paid because time was edited

The store boss renee mitchell would always shade my hours by editing my time. Sometimes I clocked later than 10.15 at night mostly worked nights and my time was always being fixed and put back at10.15 so I didn't get that extra time I was there paid. I know this is against the law because all the time that ya work are suppost to be paid and time is never to be edited and put back for any reason. Now I am not at the store anymore but I would like to see about getting this looked into and being paid for what I was shortened out of because its only right. My time is not free and valuable so so I need to be paid what I am owed.

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Chris1977
, US
Sep 21, 2018 9:51 pm EDT

Stores are budgeted hours and they're not allowed to go over. It is illegal for the manager to edit punches like that. If you clock out late then you'll have to take longer meal break next day to even out the hours.

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11:18 pm EDT

Dollar General discrimination & bad management

My girlfriend nicole worked at the dollar general in fort mccoy for 2 1/2 years going on 3 and she never had a problem until crystal blake got there. Everybody started quiting at dollar general and she still stuck it out with them. But one day I guess she had to do something called the nones and she said she kind of knew how to do them but wasn't to sure, she asked her exactly how to do them and she vaguely showed her and was in a rush to leave. Well she accidentally messed up the order and the truck due to crystal's bad management, so after that it was almost like she was targeting her. She wasn't picking on anybody else besides her either. So she demoted her, we said okay, fine. So she was a regular "key holder". She was a key holder for a year before she got there so she already knew how to do general manager stuff. (she was an assistant manager before then) well nicole had some medical issues come up and she was in the hospital keep in mind she did call out! She even had to have verizon three-way to dollar general to even call out! But she did and she brought a docs note too! And she even tried to find somebody to cover for her for the next morning because she had to open the next morning but couldn't because she was in the hospital over night. What did crystal do she demoted her again when she did nothing wrong! That manager that was there that night should've helped her find coverage for the next morning. Nicole couldn't because she was having service problems but she tried her hardest to try to contact somebody, keep in mind she had to three-way in order to even call out. That demotion should have never happened! Now keep in mind she did show up late one day too but also keep in mind she was having medical issues but she did show up and made up the work and what she had to do, she made up for all of what she did wrong and made sure the days she knew she was going to miss to call out, bring docs notes, whatever. Well nicole found out she was pregnant after all the medical issues she was dealing with and her and crystal talked and crystal told her she had a set schedule for tuesday's and wednesday's. Well that went on for some weeks and crystal didn't even put her on the schedule but she still showed up because she told her she had a set schedule. Well this past week her schedule all the sudden changed and crystal all the sudden puts her on the schedule and never notified her and I guess she had to work on monday but she couldn't show up because she was at a docs appt! So she puts her as a "no call-no show" for monday well she went in on tuesday and worked her shift for tuesday and she also had a shift for friday but she all the sudden took it off! I guess she also heard a couple managers came in and redid the schedule for next week and they scratched her name off and put someone else's and nobody ever notified her about anything not even about friday, she had to find all of this out herself! I know they did that because she knows that crystal and john talk down about her behind her back and makes her look bad she heard from somebody that john asked crystal, "why isn't nicole gone yet?" and something to fact that she isn't "worth [censored]"! Now I feel like that was a set up to her and isn't right at all! I want her to have justice and peace of mind as to why she would target her and treat her like crap and nobody else?! She has stuck it out with dollar general longer than anybody else at that store, going through as many managers that that store has gone through and that one targeted her for no apparent reason at all! This is wrong and she needs peace of mind and something needs to be done to those managers! Oh yea and she was still "training" managers that took her position when she was a cashier!
P. S fix their registers too! Whenever nicole is off duty the registers or receipt machine is always messed up and nobody knows how to fix them besides nicole and they never get fixed until she walks in!

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10:16 pm EDT

Dollar General service

Everytime I go into this Dollar General there is always just one cashier open, no matter how many customers are in line. The cashiers won't call for another register to be opened, and if they do no one responds.
The aisles are so crowded with displays that no one in a wheelchair can get up and down the aisles. Large metal containers full of stock constantly blocks the aisles. Step ladders are left open unattended.

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Chris1977
, US
Sep 21, 2018 1:26 am EDT

Hours are limited in these stores. Most of the time it's just one person, usually the manager, running the entire store.

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8:38 pm EDT

Dollar General closed during business hours

I went to your store at 3785 Clague Rd. in North Olmstead, Ohio on 9/21/2018. Store was supposed to be open until 10PM, as clearly marked on the front door. I showed up at 9:19PM and the doors are locked with lights on. No one acknowledged me or even came to the door. I find it very unprofessional for your facility to not be open during normal business hours.

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Fed up with entitled people
, US
Sep 21, 2018 6:44 pm EDT

Maybe they were having register issues or something, things do happen in the course of the day that can cause a store to have to close. I'm sure they didn't do it on purpose to inconvenience you. They probably just forgot to hang a sign on the door.

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Chris1977
, US
Sep 20, 2018 10:16 pm EDT

Really? You showed up on tomorrow's date?

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K
6:24 pm EDT

Dollar General cluttered store

The dollar general store here in Corning Arkansas is so poorly lighted. I am disabled and I have trouble a lot of times walking. This store makes it even harder because the isles are cluttered with stock that hasn't been on shelves. The same items have been in same location for days.
Since our Walmart closed this is the only place to shop unless we want to drive 30+miles.
Please fix this issue, many are forced to go out of town to do their shopping.

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Chris1977
, US
Sep 20, 2018 10:19 pm EDT

Should contact corporate. They won't see your complaint here.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Dollar General contacts

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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