Dollar General
reviews and complaints

I have been shopping at different dollar generals over the years and have always enjoyed it. However, there is a local dollar General that I, and several people I know, avoid all the time. It is such a disorganized mess, stuff everywhere. There are always the big big carts with merchandise on them that never seems to get put on the shelves. I included pictures of this. I also included pictures of two different shelves that are such a mess and you can't find anything. I'm sure they would say it's a temporary thing for them to be messy but that's not true, they are always messy. I think there needs to be attention brought to this issue. Thank you!

On May 22, 2018, I entered the Forrest City Dollar General, store number 12085 were my mother and I was greeted by one of the employees. On numerous occasions, I have experienced a discomfort and unpleasant time due to the manager named Nicole. On this visit, she was disrespectful to an employee in front of customers.
The computer system seemed to have crashed due to the credit card machine and he asked her "could you check on your register." She stated that "She had worked on that computer all day and not had a problem." Her tone was aggressive. For the next couple minutes she continued doing what she was doing and did not open up the register until he stated that his side was frozen and he might have to reboot the whole system, he asked her if that is what he needed to do. She yelled at him saying, "I've done told you once what to do." At the point, everybody in the store can hear her.
To watch another person belittle someone else in front of other people is not acceptable. To witness this behavior almost made me have an anxiety attack and I was not even the victim. However, this is not the first time this has happened, it was the breaking point for me.
Every visit that she is up front, she is cursing the employees and even the customers. Not too long ago I witnessed an Elderly woman trying to use a coupon and Nicole yelling and being aggressive toward her saying "It's not going to work." At that point she had not even tried the coupon when the lady asked if she could just try for her, Nicole did, and when it did not work, she burst into laughter yelling at the elderly woman, "You are going to learn today to listen to me."
My heart breaks for the employees that have to go to work every day and go through that abuse. For the customers that have no choice but to shop there to be treated like they are less than human. The one thing I fear the most is that someone is going to get hurt. The way this woman behaves can cause violence to occur in a haste. For the safety of the employees, customers, and herself, something needs to be done to prevent events like this from happening.

I live by the Dollar General on Hwy 21 in Paige Tex. I go in that store daily to find the same people working everyday and some of them are sick. How do you people not see that you overwork your employees to the point of exhaustion. I'm ashamed of your company it seems that all you care about is the almighty dollar and not a persons health or family life.
You don't give them enough help and when they ask for help they fall on deaf ears.
Shame on you dollar general corporate.
If you feel that you would talk to me my name is Dottie Richter my number is [protected].

I bought some Sour Patch Kids candy today and when I started eating I noticed they tasted different and not as sour as normal. I looked at the expiration date on them and they are 1 MONTH OLD! I dont think they ever go thru their items and get rid of expired foods. Disgusting.. I will no longer be purchasing anything at the store. I have always had bad customer service, terrible food items, and anyone who works there is completely rude. Ridiculous.

I am extremely unhappy and tired of having the coupon app from your store and the coupons not working I am a single mother of 3 on disability I depend on this store due to where I live but I can download coupons all day and the don't get honored this is ridiculous and false advertising. The employees act like they have no clue as to why. It would be very hard on me to move my business elsewhere but at this point I'm willing to. Y was the app created if it can't be honored. Very unhappy customer and I'm speaking for alot of locals also

First of all me and my family are very loyal customers. Today my grandson and I were in Dollar General in Hazel Green AL. While shopping you could hear the manager yelling at the Coke Delivery man. He was loud, cussing and belittling the delivery man in front of the whole store. He was shouting that the delivery man was too stupid that the only place would hire him was Coke.
Never in my life have I been to a business where you saw and heard the manager act as he did. The delivery man's face was red of embarrassment, had a shocked look on his face and actually didn't bite back at the manager which by the way his name is Marty. I will not go in that store ever again! This isn't the first time the manager has acted this way toward evndors. But it's the first time my grandson had to hear and witness this. Totally lost my families business.

This is the worst dollar general I've been into. Every time you go in no one is at the register. You have to yell to get waited on. The store is just a mess. No organization. And the outside lights and inside lights are always off. Every night for a year now . And when you ask why her response was we are only open one more hour no point in turning them back on. Many people of the town think the store is closed and they turn around and leave.

On May 21, 2018 at appr. 3:30 pm EST I shopped at my local DG store at 11400 N Preston Hwy, Louisville, KY 40229. I showed the manager on duty the signs displayed on the shelf by Downey showing 4.00 - 2.00 w/ digital coupon =2.00 total. There was not a digital coupon available on the app. (verified by the cashier).

I asked the manager on duty if she could make the adjustment. She told me that I did not have a digital coupon. I told her that one was not available. She told me that the discount displayed was good with only a digital coupon. I was flashing back to unpleasant occurrences at the Dept. of Motor vehicles with all the double-talk coming from her mouth. When I told her that it was not my job to program DG's site so I could have a coupon to apply. She told me that she could not apply discount anyway. What really got under my skin was her attitude in "whewing" me to customers as I left the store with the other items that I purchased. If she had simply told me; sorry sir, that ad should have been removed from our shelves since a coupon didn't exist, I would have been fine. Personally, I would have honored the displayed price anyway. BTW. I have managed corporate retail stores in the past and this is the first time I have ever contacted "corporate" regarding unpleasant shopping experience. Your manager on duty would be best suited for a career in government.

Sincerely,

Kirk Szukalowski
[protected]@yahoo.com

I went to dollar general store #02668 today and used digital coupons and paper coupons. All my digital and paper coupons worked except my $5 off $25. My 2 sister's was behind me and theirs didnt work either. And we had spent enough to meet the requirements after store savings and instant savings. Im just wondering if this can be resolved. Im sure I'm not the only one with this complaint. Dollar general will lose my business if this cant be resolved.

1445 S Main St, Marion, VA 24354 is the store location I am speaking of in this complaint. Do not go in there and pay with anything higher than a $5 dollar bill or you will be scoffed at, and they will check it with a marker like you're some sort of felon.

Also, corporate keeps revolving the employees around these local stores (Marion, Atkins, Chilhowie, Adwolfe) and the turn over rate is high, so you keep having people in all of these stores unable to tell you where things are because it's always the same sob-story "I'm new here, they moved me over".
Perhaps if you took better care of your employees, they wouldn't in-turn treat the customers with blatant disrespect. That, and actually hire people who don't look like a motorcycle hell's angels gang member. That's who they currently have in this store right now, and he will act like you have ruined his day if you try to pay with anything over a $5.

I'll continue to go to Walmart, where they don't treat me like a leper.

Since march i've noticed that this store only carries regular maxi pads in the store brand. You stock and carry always, kotex, and playtex but not in a regular maxi pad. This store is a trap to push their own brand over what's needed. I will contact these brands and explain to them how this store doesn't stock their product to ensure dollar general brand sells. This is a ftc issue so i'll contact the trade commission also.

There is a manager at this particular store that I know for a fact that many of people have complained about, he has no business managing any store. I've witnessed him say stuff to my own children when they were doing nothing wrong and even if they were my wife and I were both present and very capable of handling any issue with them that we think may need taken care of. Also know that he has yelled at other people's children, I shop all over the state of Kansas with my children and have never had any employee say anything to them, first of all if the parents are present there is absolutely no reason for someone to take it upon themself to say anything. Secondly this guy is just a rude man that has no business being a manager. I also know that many of people have complained about this man, his name is Joey (not sure of last name). I just cannot understand how he is still employed. It's been so nice have a dollar General I our small town but I'm to the point as well as many others that we don't want to shop there anymore because of the manager.

All Dollar general stores in Glasgow, KY need the air conditioning turned way down so that it is cooler in the building. There are customers, employees, and vendors that are complaining everyday. It is so hot in these stores that you are wiping sweat off as your shopping or as you are working. This is ridiculous to be in a business that has money and they can't turn the air conditioning down so that the employees or vendors or the customers don't have a year stroke. I am a vendor for Dollar General and I take a shower in my own sweat as I am in these buildings because it is ridiculously hot in them. This is why so many employees quit because Dollar General does not have respect, but I bet the ones sitting in that corporate desk is cool as can be making bug money while the slaves inside the retail stores are on verges of heat strokes. Maybe one day if someone had a heat stroke in a store then y'all might turn the air conditioning down!

I was in the store today 5/20/2018 doing some shopping when I observed this woman whos the store manager be completely disrespectful and utterly rude to one of her employees whom I think his name is Wesley. He was trying to help another woman employee by helping ring out customers when the manager came up and told him he needs to be working on things in the back and that the other employee can ring out the customers. I felt so bad because this woman employee was trying to blow up 2 separate balloon orders and try to ring customers out at the same time because the manager wanted to be rude and disrespectful towards her employees which is completely unexceptable! I saw 3 different people throw there stuff down and just leave because of how long the line was and the poor cashier had to do it all by herself. I'm not the only one who saw all this there was numerous people in line and couldn't believe what had just happen. this all happen between 10am and 1130am.

On May 19, 2018 at approximately 8:30 p.m. I entered Dollar General Store #15867 located at 1100 Pecan Avenue in Philadelphia, MS. My purpose for the visit was to purchase moisturizer for my hair, dishwashing liquid and at least three Coca Cola 12-pack products that were advertised on sale for $8.

As I walked through the door I noticed that the normal display of sodas was only empty pallets. I proceeded to the beverage wall and it was empty of Coke products also. So I continued walking around the store to see if there was an end-cap display of Coke products in the store. As I walked around, I noticed a buggy full of Coke products in the employee only area. One of the swinging doors had been left open. I went to ask an employee by the name of Tracey if I could have three 12-packs of Cokes from that buggy. Her first response to me was "Those belong to my boss. She paid for them the other day but hasn't had a chance to load them in her car yet." I looked at her really odd and she then said "Well let me step outside and call her and see if she still wants them." (Why wouldn't she want them if they were already paid for and why would anyone leave anything behind that's already paid for?) Needless to say, when she came back to speak to me again she said "Coke pulled them from the shelf because they were damaged, they got wet, I can't sell them to you, sorry." (Why would the Coke vendor be leaving damaged goods behind anyway?)

Needless to say I didn't get any Coke products or dishwashing liquid but I did get pictures to verify my experience. As you can see in the attached photos there was no damage to the boxes and none of the boxes were wet. Because of "special favor" I was unable to get Cokes at the advertized price or use my $1 off digital coupon.

Thank you for your attention to this matter.

Signed
Yolanda Carter

I was shopping in dollar general with my sister and I had looked at kids clothes and picked a. Few outfit to show my sister we were shopping for a baby shower gift. But my sister didn't want to get them so I put back so I go into the bathroom to get tissue and come out and proceed to sit out side on the bench while my sister finished shopping only for my sister to say she heard the manager and another employee tryin to accuse me of shoplifting in which I feel disrespected.i feel the manager is racist because we weren't the only ones in the store but we were the one been watched and then she the white manager proceed to fall us all the way out side like she was pushing carts to see the vehicle we were in

There is large white lettering that goes down most of the length of the side of the building clearly visible from the street and looks trashy. It is a eyesore to the neighborhood and to the building. It has been for a long time and needs to be removed from the building and it seems like nobody cares. It is hard to shop there when there is graffiti.

I have chrohn's a clerk left me use the bathroom and she did tell me normally do not let the public use it I actually have a card from the dr requesting the use of a bathroom as I came out danielle adams charles who I actually know jumped me bathroom is not for public use she has had messes to clean up the bathroom was clean when I left although I had to leave a pair of washed and rinsed underwear wrapped in paper towels in the waste can as I had nothing to put them in she also pointed out the merchandise back there like I was a thief but didn't look to see if I had any thing I am sure she was disappointed I didn't mess up the bathroom I was really surprised at her rudeness and anger especially since I know her I will never go in that store again

So I have stopped using all of your dollar general stores in poplar bluff mo. I am a couponer I do this to save money because I have a big family. I have always used my coupons on the exact product. I am not sure why but you have employee's that do not like us couponers. The last time I tried to shop at your Manson mall store my coupon beep but was the right product. I had two of the same item and the casher said ahe could only take one coupon per transaction even though the coupons stated limit to. I. Have heard that stores get face value of coupons plus 7% so I am not sure why there not be honored I would love if you would email me your new policy for coupons but not sure I will be back my email address is [protected]@ yahoo.com

Hey, my name is Sean and I live around the corner to the store (dollar general) off feagin mill in warner robins, GA and I go to the store on a regular basis and 5/17/2018 1:10 pm I was in the store asking if I could break a $20 for 2 $10's and there was 2 black ladies working at the cashier resister and they turn ask each other what today was and then proceeded to not even bother look in the drawer and tell me they had no $10's and I ask if I could get 4 $5's then and they said store policy not give out change and then started to laugh at me or snicker and said I had buy something if I wanted change and I said peace and left and they started laugh at me on my way out. I felt rather insulted and I do plan to call and figure out what the hell the store issue? do you guys hire black woman just so you can have them insult your white male costumer or what the hell? and I hope you fire these 2 B (W) itches!