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Dollar General

Posted: Oct 16, 2017 by    

store #12637/rude & unprofessional/ manager & assistant manager

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Jacksonville Beach, Fl, United States
I have been going to this store from the day it opened. This store has good employee's for the most part. The one young man i believe his name tag said Jose goes above and beyond. Speaks as soon as you walk in the door. Always wanting to know if he can help you with anything. This young man is always polite, and well-mannered. Always is a good mood. He always gets compliments from customers when I'm in the store. He is the only reason i still go to this store at this point because the Manager & Assistant Manager are rude and unprofessional. If a cashier has to call then to help with something they roll their eye's and make smart comments with customers standing there. The same thing if they are called for a return. I have been in the store several times when the management is doing nothing but laughing and playing throwing things at each other with customers in the store. I have been in the store when the assistant manager was fighting with some man about money. By the way it sound it was her husband or boyfriend . It's a shame when you have regular employee's that are more professional than your management . Several times it has been after 8:00 when the assistant manager gets to work. People are standing outside waiting . A lot leave but some stand outside waiting . I have been in the store and heard management telling cashier's that they don't worry about getting in trouble or let go because they cover for each other when someone complains and they laugh about it. This Dollar General could be a 5 star store if it wasn't for the management . Just let me say this is not the 1st time i filed a complaint . I also know othet customers that have filed complaint's and nothing is ever done. I also know that if Dollar General don't take action with this complaint we will be taking our complaints to the local news station.

Dollar GeneralDollar General

Complaint comments Comments (0) Complaint country United States Complaint category Retail Stores

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Dollar General Logo Dollar General
Customer Care Service
100 Mission Ridge
Goodlettsville
Tennessee
United States - 37072
+1 800 678 9258
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