Dollar General
reviews and complaints

Hey everyone,

I just wanted to ask you guys a question here;

My manager at the Dollar General on the west side of Indianapolis has put into action what I feel to be some very unfair practices and has done some unethical things, I'm going to list them out and I want some honest opinions on these items of concern:

- We were basically told that we were no longer permitted to have weekends off for any reason, and if we didn't agree with that to find another job. When one employee, an assistant manager no less, tried to quit, she convinced him to stay by giving him every weekend off.

- Has mandated that any shortages of register tills be made up by the employee's on register, out of the employee's own pocket. This one I can see the validity too, if you're constantly short than theft of store profits is a likely concern, but the part I don't get along with is if it happens even once and we are unable to make up the difference that we are terminated on the spot.

The following isn't so much a store policy she enacted as much as what feels like a personal attack:

- Refers to one of my fellow co-workers and myself as her, "Problem Children, " insults us directly to our faces and gets upset when we try to defend ourselves, and is constantly blaming us for things not getting done in the store, when the reality is that despite how much we despise our situation in the store, we come in and give it our best effort every single day.

- She'll constantly hide out in her office with her two assistant manager's and they'll all just sit in there and chat while I'm out assisting customers. Sometimes not being able to call them to the register when I need to perform an action that requires a manager's permission like voiding an item.

The last two things bother me a lot obviously, but I could put up with that if she wasn't acting like such a tyrant. Anyway, your feedback on this situation would be greatly appreciated.

Albany missouri dollar General. there has been numerous visits to this store and the employees are always rude and dont want to help you find anything. this is primarily on evening shift. there is a lady who was asked to get diapers and she huffed about it and finally went to check if they had any in the back. on st Patrick's day it took 30 mins for them to air up a ladies balloons. two employees were there and both were doing it. neither employee stopped to ring up the 4 people (inc me) who were ready to go. we had to wait almost 20 mins for them to finish so we could check out. this is getting worse every time we go in. there is a male worker and he is always dirty and uniform isnt clean. this store needs cleaned up.

It seems each time I walk into the Dollar General at 04201--5160 Main St. Mount Jackson Va.-there is stuff sitting in the aisles and it is hard to walk through without a cart-with a cart all you do it hit objects. They sit the pop and water outside where the sun shines on it-THAT is not healthy. Once you get to register, you stand and wait sometimes 5 minutes.I just think the store should be better arranged and staff willing to wait on people-and clutter from aisles-there is always things from shelves on the floor-I used to pick it up-but I don't get paid to do their job-a job they should be doing. They are not all friendly either. Well I just wanted to let you know so something might be done about it-they better be glad I am not the boss.
Thank You for your time

I currently work for dollar general I went into work yesterday and the assistant manager came to me and pulled me into the stock room, yelling screaming and cussing at me her exact words was "step the [censor] up or step the [censor] out" she begin to tell me how they didn't need me at the store after she was finished with me she got a sales associate and done the exact same thing to her making both of us cry, the assistant manager then continued at the front of the store near the registers in front of customers it is very unprofessional the assistant manager name is kim bondi and we are located at 1540 old newport highway sevierville tn 37876 if this happens to myself again I will have no choice then press harrasmemt charges on her.

Attention Dollar General Management-
I would buy water, but ... it is inaccessible due to the isles being filled with boxes . I would buy Easter candy, but it is also blocked. This store is chaos. Please see photos.
I also waited in a line of about 7-8 people with one cashier open.
I noticed the Now Hiring sign on door is faded.. but one look at the trash littered everywhere .Manager

Friday- March 16th, 2018 my mother in-law and I were shopping in your DG 5745 Jonesboro Rd. 30260 we were in the dollar aisle and I had my 1 yr old in the cart so I stopped and opened a bag of chips. I gave the baby some chips and continued shopping. About a minute later an announcement comes over the speaker saying something about security. After the announcement 2 employees run out the back of the store and head to the front. At this point they are watching us (I've been shopping at that location since they were family dollar) never had this kind of insult ever happen to me. I get to the register and pay for my items and when I get out the store Lake City Police were there running my tags because your employees thought that it was okay to assume that I was stealing from them. Never would this store get 0.07 cent from me that's how furious I am.

While entering your store, and several customers shopping, there were roll carts of stock on the aisles and shelves low on product or no product at all. The aisles were cluttered. It was a maze trying to get through. The employees maybe two scheduled for the morning shift are overwhelmed with making sure the customers are taken care of as well as the other employee trying to get the inventory put out on the shelves. It takes more than 2 employees to do the job needed to be done. I understand retail, the labor dollars involved but to not adequately employ your store is beyond me. These girls working are on overload and cannot perform their job properly. I have seen some customers walk in and walk out because the store looks like a tornado went through it. Corporate needs to look at how they run their business a bit closer and the strain they are putting on their managers and employees. Take a closer look at what you are doing to your employees. It does not come down to the manager of the store to get everything accomplished. It begins with corporate who is cutting the labor over half.

Yesterday, I went to the Dollar General store (01457) in Wamego, Kansas to attempt to buy two water gallons along with my other items. The cashier claimed that the water gallons weren't able to be scanned or rung up saying that the reason may have been due to the gallons being contaminated. I want to know if this sort of thing happens or has happened in the past to other customers... and if it's some kind of explainable computer glitch or malfunction in the system... or if the cashier was just being malicious giving me a hard time that she shouldn't have done if that was the case. Also, I need to find out if any water gallons were sold at that store on Friday March 16.

Regards,
Dan Alessio

On 3/6 @ 11:15 am I went to store #18700 in Branson, Mo. I rented a rug doctor for 48 hours. On my way home, I picked up some pizza for lunch, came home, ate a piece of pizza, then filled the machine with cleaning solution and proceeded to try and clean one of the 5 carpets I planned to clean, only to find that the handle on the machine was broken. At 12:19, and again at 12:24, I called the store and got no answer. I then called the 800 # for Rug Doctor at the top of the contract. I spoke with someone at 12:28, who gave me a reference number to get a refund on the broken machine. I then drove back to Dollar General. I explained what had happened to the girl behind the counter and she told me that I had signed a contract and I should have known the machine was broken before I signed it. I told her I had signed a contract for a machine that worked. She refused to give me a refund. I called the 800# and as I was talking to them, the girl at the store looked at the counter on the top of the machine and said I had used it. I told her I tried to use it, but couldn't use it because it was broken. I put her on the phone with Rug Doctor and she said she would not refund me because I HAD USED THE MACHINE. I asked her how in the world could I use it when I had just gotten it from her an hour ago. She then told me that I hadn't gotten it from her, she wasn't the one behind the counter. I then asked to speak to the manager. She said she was the assistant manager and was the one in charge. I asked her name and store number so I could report this and she started to check out the lady behind me who had put items on the counter, and stuck her finger in my face and told me I was going to have to wait...After checking the other customer out, she told me her name was Kaye's Baughman. I went to Lowe's and rented one of their BigGreen carpet cleaners. The time on that contract was 1:19. When I got home, I called Dollar General Corporate and was told the district manager would call me back within 24 hours. Today is 3/16 and I have called every day and have yet gotten a call from a manager.

I have been stopping at the store in my area for two weeks looking for a specific item and it hasn't been stocked. I asked someone about it and she said, "Do you see all of those totes behind me? They need put up and the back room looks the same. We are short handed. Sorry." There are empty shelves everywhere that are waiting on seasonal items to be stocked. The store is a mess. There is a newer store in town and I will definitely be shopping there from now on.

I bought a gift card from store number 08003 and after entering in the code it informed me to return to merchant .this isn't the first time codes are printed out on receipt.tonight I took one down and was belittled by the employee saying I don't know how to read, and was then told to figure it out and miss Christian started ringing up her next customer

I love dollar general, i'll start out by saying that, I shop in your store at least twice or more a week, mostly now by bus because my car broke down... So today i'm doing laundry, I needed laundry soap, had a rolling packed duffle bag, zipper on side/top, so i'd have to put the thing on the floor long ways to open it, neither here nor there it was packed, so nothing was being "lifted" into it anyway, with my laundry I was doing next door... So the cashier says mam u have to leave that in the front, I called out, i'm coming right back up i'm literally grabbing a bottle of soap... So I say to her as I quickly rush back to the register with the tide, you see me here all the time, i'm here almost every other day, her response was "so is everyone else, do you think you are special?" wow! Um, actually yes, I would think any returning weekly customer is special, or actually in reality as she should know being in customer service that every customer is special & appreciated... She then said she could kick me out if she wanted to as well... Wow... If I didn't live so close to here & my car was working... I don't know if I would ever want to return to that store again... That was really insulting to me... The location of the store is in clementon nj, right next to clementon park, it was a female employee who has been there for awhile now, which is why I was upset that I was treated like she never saw me before... She needs to learn people skills because she has a real attitude problem with customers... I'm in the service industry as a server so I know the customer is always right, even if they're not... Thank you, otherwise I love dollar general & I have another one in the other direction I might visit from now on to not have to deal with that employee...

Several Invoices; 15981, 14901, 14902, 14896, 14900, and 14898 totaling $8, 820.67 are still unpaid dating back through 2016.

The work was requested by IIM, Inc on behalf of Dollar General. We have been unsuccessful in receiving any payment from IIM, Inc and it appears they have shutdown. We would like to resolve this matter quickly as it has already been in excess of a year.

Company:
Extreme Restoration & Remediation LLC
[protected]
[protected]@extremerr.com

I'm writing this in hopes of a problem with stocking my brand of cigarettes can be resolved. i have been purchasing Eagle brand 100 Menthol at the Hamilton, Ga. location for the last four years, about 10 packs a week. For the last two months they haven't had them in stock. all other brands or types are being refilled weekly. Every other store has no problem, but this location is down the street from me and it has been inconvenient for me two have to travel to get this item. There seems to be no reason for this and I can;t seem to get an answer. Hope you can help.

this employee is telling people in the store that we have flattened her tires in the parking lot. the gossip was brought back to me. She has stole from me prior to this. She treats me with disrespect when I go in the store. I feel like I can't go in the store because of her behavior toward me. I always loved going into this store before and never had a complaint about anything. She acts very strange as if she was on some kind of drug. I have put up with this disrespect toward me for months now hoping it would change. Now I feel like I can no longer shop there.

Unethical behavior in Dollar General Store #16069
205 Columbia Street
Helena, AR 72342

Crystal Henderson employee at Dollar General in Helena AR. She work very unprofessional with a bad attitude. The only person she has this behaviour towards is my wife each time my wife go in there to shop. My wife have confined in me about Ms Henderson behaviour once before and the store manager along with Ms Henderson's coworkers are all aware of the situation. Ms. Henderson steady nic picking with my wife and I witness the behavior of Ms. Henderson today (03/12/2018) at 18:40pm. She proceed to ignore my wife as my wife tried to inform Ms Henderson of two separated checkouts on items but Ms Henderson acted if my wife weren't there as she carry on conversation with a coworker. From my understanding, Ms. Henderson behavior has been poorly rude towards my wife for several months. Myself and my wife enjoy shopping at DG but since no one is willing to handle Ms Henderson unethical behaviour in the work place then I shall shop else where. It's sad that most of the time, my wife avoid going in to you all establishment to shop In peace without feeling negative feedback from an employee. Poor store appearance when items should be on shelves instead of in boxes on aisles. Unprofessional behavior in work place. And that shouldn't be acceptable for any customer to go through what my wife is going through. Harassment is what it is! Each time, after time, after time my wife always confines in me about how Ms Henderson treats her but greets other customer's with a normal attitude. Not right, at all. We both are two loyal DG customers that may shop else where behind this problem.

i went to my local dollar general store to shop for some headbands and once i went on the aisles there weren't any and as i was walking out of the store one of the workers accused me of stealing and she asked me can i give her my purse and she went through it and searched through my purse for something that wasn't even there i hadn't picked up anything in the store because i couldn't find what i was looking for

I grab two coupons from the store and the lady ask what am doing with those well I going to use them next time she said I couldn't have them it was very rude I thought coupons where free she acting like I'm was stealing something there coupons I will not be going back If I going to be treated like that.. when I was in there before and spent money and came back another time to get newspaper and ur going to act like that

Can the manager approach you for writing a bad review on the online survey. The other day they ask me if I was the one who wrote the complaint about the store . Like how do they know it was me ? And I didn't write anything bad I wrote the truth. Now I feel like everytime I go I'm treated differently. I feel like they didn't have any right to ask me that.

Went to the local dollar general store and it was an absolute mess, you couldn't see anything on the shelves and couldn't even see what was on the shelves either. The employees were nowhere to be found and when located they had one big attitude
It's never a pleasant experience at that store
This is the dollar general on West Milton rd in Ballston Spa . The manager is rude, always complaining about her job, her boss and she smokes more cigarettes during her shift than anyone should ever consume in a day, she's never anywhere to be found other than outside the front doors smoking! She is not a happy person at all and shouldn't be managing a store that she cannot keep clean or put together